Bond Place Hotel

I liked the decorations and the location. Staff was very friendly in person.

Staff was not friendly on the phone. The TV. Kept freezing and didn’t work right for. A while. It was very loud outside all night, hard to sleep. No alarm clock in the room.

Location is good, 2 mins from subway. There is indeed a needle exchange over the road but the druggies are fairly harmless and you can just walk over the other side of the road instead. There are some great takeaways over the road as well, also a couple of Japanese restaurants and a pizza place. Hotel is very close to Eaton Shopping Centre, lots of food court eateries and a Tim Hortons across the road. Hotel was clean, tidy, great housekeeping service and clean room. Didn't use the breakfast option because lots of other food options nearby. Two staff - Kevin and Sajad were fantastic in sorting out an error of the hotel's making. In normal circumstances their efforts in itself would make me want to stay again, however, the nature of the error could have left me (or someone who was less assertive to argue) in a really difficult situation. The hotel appears to have form for doing this before, and so, despite these two guys' efforts, I cannot take the risk of staying again and being left potentially without funds or somewhere to stay again. Unless Bond Place can demonstrate procedures put in place to prevent recurrence, I advise potential guests to avoid staying here. I wait to hear what you have to say.

The incompetence of the check in man Mohab. I'd paid in full 5 weeks before arrival but he insisted that I could not continue to check in as the card I had used was not acceptable (a Debit Mastercard). First he said he would need to take payment again and then refund the money I had paid B4. I explained I only have debit cards, and he told me no hotel in Toronto only accepts Debit (lies). I explained that until the refund cleared on my account, I'd be without $1200, i.e. my spending money. He told me it was an instant refund onto the card and then he'd take payment a second time with a swipe. I explained that there is no such thing as an instant refund and he argued that yes there was, he had the same card as me (bullshit, he doesn't live in the same country as I live in or bank with the same bank). He argued... said "you have a big problem"... and then did the refund anyway. Result - when he went to take the funds again the card declined, as the funds had, of course, not cleared yet. He then wanted me to pay in full on my other card (the one he had refused to accept just moments earlier). I would not allow this as I did not want a further $1200 off this card. After some argument he let me pay the first night only and sort the problem out in the morning. I wanted proof of the refund and he refused, telling me I had to take a photo of it on my phone (in the end I had to argue to get him to make a photocopy). In the morning I received an abrupt phone call from a woman saying "can we expect you to come and make payment?". I went down to reception and thank God, there was a sentient human being there, Kevin, who had done research and admitted the error. But looking at the reviews, this hotel has previous for doing this. So beware, it's put me off staying again which I would have done had this not happened. Well done to Kevin and also Sajad(??) for helping sort this out.