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Promptness of the staff, concierge was very helpful
The staff are far superior to any other hotel starting with the most important dept. The doormen & valets. 100% friendly, professional & helpful! Nothing
Centrally located, ability to get around downtown underground directly from the hotel,security Room was quite small, for the price would expect a few other in room items to be included like water bottles, robes and slippers, news paper
We stayed at The Royal York nine years ago so it was so good to see that it was still a delightful place to stay. From our arrival everyone was extremely helpful and friendly and we were so pleased to see Alina in the York Station Bar after all these years....like meeting up with an old friend and her Martinis are amazing! Wish we could have stayed longer and looking forward to the next time. Thank you. Didn't make it in time for breakfast on our last day, our fault wanted to get the packing done and by then the deli-bakery did not have much selection. It was 10.30am. Not much of a complaint is it? PS Haven't looked at your guest reviews on website.
Location (Toronto downtown) Noisy air conditioning; No light in the wardrobe room (one bulb missing, the other burnt; I had to ask them to fix the problem).
The staff were very efficient, the room was clean and well designed and the beds were amazingly comfortable! We also really liked the express checkout option which made catching a flight much less harried. No, I would definetely return.
Size of room too small for my preference and too close to lifts heard noise all through the night. Kept me awake .
Classic hotel, close to the train station and all of downtown. As always atreat to be a guest.
Location is great. Didn't have meals there but heard good reports. Bottom (fitted sheet) didn't fit the mattress and kept coming off.
The facility was clean. The service was very good. The food was excellent. The room was ready early. The parking garage was convenient.
Location. Easy access to subway and buses.Good restaurant in the hotel and plenty of good restaurants locally. Can feel rather impersonal.
Location was terrific Hotel system was down at check Iin. So didn't get to room until later. Ordered a cab for 5 people, 5 hours before we needed it and it didn't arrive. Staff ran around blaming others, but still no cab arrived for 5 people. 20 minutes later, we ended up taking two cabs. Next day (Sunday) we asked for a late check out of 1 pm (only an hour after regular checkout time). They said no, we could have until 12:30 only. The price of the room far exceeds the services provided.
Location and comfort. Price
Staff was competent and very friendly. Concierge helped me several times and obtained discounted tickets to Aquarium and Hockey Hall of Fame. Hotel overlooks railway and train noise started early in the morning and was clearly heard in the rooms-go street side. No refrigerator or minibar in the room and no movies on TV.
The room was clean and comfortable. The bathroom was big and clean. The staff were friendly and helpful.
Very friendly and helpful staff
Great location. Easy to walk to Harbor front, CN tower, Aquarium and more. All just 5 mins walk away, great for kids of all ages.
Not a thing
Lovely room - very confmy bed. Lots of choice at breakfast. Good Location. When we arrived at the hotel, we were first given standard traditional view rooms despite having booked and paid extra for lake view rooms. Although this was quickly rectified. Also on checkout, the hotel tried to charge us the standard rate for the rooms - despite having paid in full already at an online discounted rate.
Staff very courteous and helpful. Great location.
facilities of the hotel in general no
Proximity to harbour
Location, view, attentive staff. The design of the entrance is terrible. Stupid car ramp and whatnot. Also the wifi should be free.
The room service breckfest was right on time in the morning and it was grate The hotel was the best that we stayed at so far service was grate
No one bugged us mark up on the food way to high
nice room, nice view
view of lake, valet parking
same location as conference
Staff where very good Location great Beds where very comfortable No wifi in rooms
Good location Reasonable rates Single bed option had small rooms
Downtown location Booked a room with two double beds, checked in and given a room with only one bed, then told that there were no other rooms available and that even though we'd booked a room with two doubles on Kayak they wouldn't honor it because they only guarantee room type when booked on their website. The hotel was also incredibly noisy - we could hear every little thing on our floor all night.
Walking across the street you could see CN Tower. Everything was in walking distance. Parking was reasonable and had many options. Safe and clean, overall nice place to stay for a reasonable price.
Very small room, didnt even have a closet or anywhere to hang clothes. Great location Very tiny rooms
The room was nice, large enough for us to not feel cramped There seemed to be a lot of light switches that did the same thing. Also it was a pain to print off tickets we needed. All things were minor details though.
Location Restaurant on sight has good reasonably priced breakfast Hardwood floors in rooms Rooms are very small but clean
The overall hotel was cute and small. It was a great location to everything. We didnt have a car and it was close enough to walk,uber, or use the train to get to most of the thigs we wanted to do and see. The rooms were small. I wish there were higher floors with more of a city view. Also the tv was in a awkward location to watch. Breakfast was not included, which would have been nice since we stayed for so long.
Rooms were pretty clean Staff was friendly No gym (just a deal of paying the next-door full-sized gym $10/workout) No desk or chair in the room They didn't find my reservation when I arrived, took 5-10 minutes to figure it out. Random $23 charge on my credit card at 2am during my stay On my second day, my card key didn't work and they said apparently I checked out that morning...I definitely did not
the rooms are very small and parking is hard to find
Clean room. Walk across the road to Royal York for access to path! Small room. It's hard to find attendant for morning breakfast if you want to order something.
The smell in the room
Great location! Good value for the money. Clean room. Wifi is not free. It took over 20 minutes to drop off my car with the valet.