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Because we booked through the AMEX Fine Hotels program, we were upgraded to room with a truly fantastic view of North Beach, the bay, and the Bay Bridge; we were comp'ed breakfasts; and we got 5 nights for the price of 4. The hotel is in the financial district, which is very quiet on weekends.
Furniture was dated. Door locks did not operTe. They charge $60/night to park your car which was not disclosed up front.
Great views and convenient location!
We were in town for the marathon and it was a fantastic base for our adventures. They allowed us to check in early when we arrived in town. They let us check out late so we could shower after the race! The staff were kind, friendly, and very accommodating. It was within walking distance of everything we needed and easy access to public transit. Don't forget to sign up for the loyalty program!
All staff were helpful & friendly. For leisure travel not the best location
Charged me for parking but I did not have a car. Also charged me for internet after they said it would be complimentary
Location and relaxing after event evening just downstairs from room. Resteraunt not open late enough.
No wifi unless you pay more not even hbo on tv
Very nice hotel, probably standard for this class, the Omni was well situated for easy access to Chinatown, the financial district and not too far from shopping and the waterfront. Staff were often helpful and politely friendly. I appreciated the advice from the doorman and concierge. I don't much care for being charged for in room wif and a better front desk experience would improve my rating.
Accommodating staff, comfortable bed and great location. A short walk to the ferry terminal and Montgomery BART station. Windows are thin - the clang of the trolley bell was clearly audible despite the fact the our window faced Montgomery, not California Street (where the trolley runs).
Hotel was clean and staff was super friendly. They all were super helpful and went above and beyond to make our stay comfortable. The rooms were very quiet and the restaurant in the hotel was very delicious!
staff was very accommodating and helpful. It was a wonderful experience. nothing.
Location and Gym
Excellent service by everyone in the hotel without being overbearing! Great centrally located! Definitely recommend!
The beds were extremely comfortable and the location was nice. On November 20th, my girlfriend and I decided to take a weekend trip to San Francisco and stayed at Le Meridien. Upon arrival, the parking situation threw us for a loop as we drove into their structure that apparently is no longer in service. Frustrating, but we eventually figured it out. The hotel itself was nice and the first night sleep was great! Nice views of the all buildings, super comfy bed and overall very spacious. The second night however...very different story. We came back to our room(2103) around midnight from a great night out. We could hear the people next to us in the Sydney Cove Suite(2104) who had a few guests over. They were a little noisy but it didn't bother us at the time. Around 230AM, I was woken up to "extra curricular activities"....(Wink wink cough cough). Okay...just a couple enjoying their night together like any other couple would...we all do it, no big deal. But this wasn't normal (we very quickly realized there were more than 2 people still in that room...) and it happened again and again and again...and again.Precisely that many times until 530AM!! Not only were they blasting their music still, but the walls were so thin, we could hear EVERYTHING. Very disturbing and very disgusting. After the first hour and a half trying to block out the sounds (which was impossible) we called the front desk who initially was less than helpful. The first call we asked to have someone come up to ask them to please be quiet. No one ever came. We called back again about 20 minutes later and asked if anyone was coming. The man at the front desk said they had sent security who heard nothing from any room, which we did not believe. Our neighbors hadn't stopped since the first call downstairs and was still happening WHILE we were on the phone during the 2nd call! At that point we were very direct about what was going on/what we were hearing in that room and they immediately called the guests. Finally around 530--sweet silence. We notified the woman at the front desk when checking out who was very apologetic about the situation. It really is a shame that we had such a disturbing second night. The hotel really is nice and very comfortable hence the 3 "stars", but the walls make it seem like you are in the same room with your neighbors. I'm not sure that we would come back after the night we had.
Location The bed and pillows. Not comfortable at all. Parking was too expensive. Although they did offer a garage to park for $30/day which I should have done.
We arrive 2 hours before check-in time and we got the room without any problem.
Location Downtown Hotel parking Incredible expensive
Upgraded to a suite for free. All staff very friendly and helpful
We came from the Embarcadero BART/Muni Station on Market Street which was a very comfortable walk. Arrived about an hour before check-in time and received a room right away. Front desk was backed with a line for awhile. Had a high floor on first stay and liked it much better than the lower floor this time. Room and features are good. Large screen TV nice! Restaurant on the third floor is very good. Arthur is a great waiter; ask him where is from. BATH ROOM DOOR IS A JOKE!. It is very heavy and slides open like an old barn door. It is impossible to use the facilities in the middle of the night without making noise that awakens spouse. Bed was firm but comfortable. Would prefer a top sheet instead of just the covered comforter. Towels were nothing to shout about.
Very friendly staff, fast check-in, excellent, safe and central location, beautiful design, stylish spacious rooms, beautiful views. Close to bart, cable car, malls and landmarks. And free illy coffee to top it off.
The location and the comfort of the beds were great. There were a few things that could be improved upon: 1. There were union protesters outside of the hotel before 7 AM each day with megaphones, and each day, it took over an hour for the police to come by to put a stop to the noise-making. The hotel could at the very least have provided earplugs. 2. The rooms, while clean, look a bit dated and dark. 3. There were not enough reception staff to handle the flow of guests, leading to long wait times.
LOCATION, very nice room, near from the port 1, access to the buses stop, near form China Town
It was disappointing not to be provided free internet.
All of the hotel itself. The parking situation. Very very expensive $$$
Well-kept rooms for a great price. It was a little noisy at night (people returning from the bars).
Location was excellent. We arrived early and they still had a room available.
The friendliness of the staff, the location of the hotel. Just a bit noisy one night, room was rather crowded against the radiator.
Location of hotel No parking
I liked the automated quick check-in process. The room key must also be swiped in the elevator for extra security. The hotel has wired and wireless internet access, flat panel tv/monitor, refrigerator and microwave. At 3:00 a.m. on the first night of my stay, the fire alarm sounded and the entire hotel was forced to evacuate. It was caused by one hotel guest who burnt some bacon in the microwave. I also would have liked a bathtub instead of just a shower.
Proximity. Computers in the lobby. No bathtub.
I liked the amenities like the free bottles of water, the roof terrace, the computers with free internet downstairs, the friendliness of the staff
Clean rooms Bed was too small and rooms were tiny
Bed is good. Nothing
Good location. Room was small but well appointed, clean and included everything a business traveler is looking for.
Excellent for business travel- in room access to internet and printing worked well. Excellent and safe location- very important issue for women traveling for business; located in walking distance from many SF locations , close to xeroxing and federal express/mail locations. Bus and Train stations are in wlaking distance as well. Complimentary services excellent. The public spaces were well kept. Room clean and could adjust the temperature as desired. Helpful staff.
Staff was nice helped out with everything I needed. Breakfast was good. Rooms clean and comfortable. If you are indecisive about hotels go with this one....won't be disappointed Being that it was super bowl weekend price was out of control
I liked being able to purchase on the internet I did not like getting double charged for the stay because the KAYAK/AMOMA credit system was not working. I also did not like getting fraudulently charged for food I did not order nor a long distance phone call on a room phone that did not work. I will not be booking with either Hilton or Kayak in the future.
The view is the only thing we enjoyed. Horrible customer service. My fiancé and I were treated very poorly and when I talked to the manager Jeff, he was very apathetic. We asked for 2 bowls from Jeff later on and they never came. I had to go down to the front desk to grab the bowls myself. We also needed assistance with the television and no one ever came to help. If you are looking for a place where you are ignored and treated poorly for $200 plus a night then is your place. I am astounded that a place like the Hilton could hire such an awful manager as Jeff.
can hear the foot steps of the people above me !
Extra thin walls, could hear children crying at 1am
Beds were comfy, gym small, food in restaurant was tasty. Outdated showers, expensive food and room service, small gym.
Thanks to everyone but Patricia and Usha were so amazing and pleasant N/A
I didn't like the size of the room too Small
I honestly don't have nothing really good to say I booked a double room with 2 beds I get I queen bed couldn't even get a roll away we slept so uncomfortable it was the worst experience I had in a hotel I told the staff and they told me a manager would call me the next morning Bt never did worst hotel experience ever
The location was convenient, the bed was comfortable, and the staff was very pleasant and helpful. For such an expensive stay, there were few amenities. Traveling with an infant, it was very inconvenient not to have a fridge or microwave in the room. We ended up ordering a bottle warmer from Amazon Now because there was no other way to warm his bottle. Also, the internet connectivity was poor. The parking fee was very high. .
Clean room and comfortable bed. Limited fitness center
Good view. Bed a bit soft.
very clean and central, good hotel for SFO, would recommend it
Right between Chinatown and North Beach. Clean, nicely decorated, friendly staff
The room and bathroom were very clean. The price was comparatively attractive. The windows faced a cement wall; felt like I was underground. ** For bare bones travel to downtown SF, the place was okay. The room was drab. The staff turned off the AC daily so the room was hot each day. Walls were thin; could hear neighboring discussions. The bed was unconventionally firm. Lighting was awkward; one ceiling fixture as primary.
It was in exactly the location i was looking for
Very clean and modern. Staff friendly and helpful. The location is excellent and within walking distance to many of San Francisco tourist sights. The value was great - especially for a city hotel. The rooms are a little on the small side, but doe the value I would stay here
The location is by far the best part of this hotel. Will be staying there again every time I travel to San Fran to have a good time. Not a very large room or special hotel for anything other than location.
We enjoyed our stay at SW Hotel.The staff was most helpful, especially, Jennifer, at the front desk. The Hotel is very handy to all the shops and eateries(internationally) and within walking distance to churches & public transport.During our stay, we walked everywhere....and it was safe and pleasant. n/a
The TV could not be heard well over the street noise- volume was locked at low level.
Staff was very friendly.Room was tiny, but given the city it was to be expected. Area of town looks seedy, but never had a problem.
The location. Walking distance to quite a bit. I did not like that they did not help move bags and that the internet was an additional charge. Printing was an additional fee on tp of the internet fee if someone needed.Also the room faced a brick wall and the rooms were not soundproof.
Beds are not made for long people
Hotel is in Chinatown, only blocks away from North Beach and a nice (downhill!) walk to Fisherman's Wharf, but the cable car line was close by and provided our return to the hotel. Hotel staff was very friendly and accommodating. Breakfast was continental style (toast, boiled eggs, cereal, coffee). Hotel and room were VERY clean and room was not as small as I thought it would be.
The location of Grant Plaza Hotel is excellent for seeing the city! Right at the beginning of China Town, 10mins to Union Square.
I liked the price of the hotel. It was really inexpensive especially to stay centrally in the city. The bed was hard as a rock and really uncomfortable. It seemed like I was sleeping on a box spring without the mattress.
Cheap and conveniently located in Chinatown, very close to downtown and public transportation. There was an odd odor, an unpleasant smell in the room. On one of the nights, the heater made banging noises, so we had to turn it off for the remainder of the stay.
Location great, friendly staff. Wifi worked most of time..not a problem
Good location. Affordable. Heater wasn't working. Had to get portable heater which took a while to work well.
The walls where hospital white . They started doing construction at 8am on a Friday.
The location was great. It was close to the Bart and to a lot of the attractions. The noise. Because the hotel is located on busy street, the street noise was very loud. Perhaps they can invest in better sound proofing of the windows.
Location is great. Staff is friendly and helpful. It is a basic hotel: you get what you pay for! Room is small and worn out, old building, needs renovation. It gets rather noisy from the street. Noises from rooms around you can be heard very well :-( The shower is alright for dwarves but for people over 1,70m it takes some effort to use it. Once again: it is a basic hotel: you get what you pay for.
very central on a corner very noisy no double glazing
The location was exactly where we wanted to. The pictures shown is very deceptive & does not show actual room size.
Nice staff, fun location, clean room
The place is clean and had a cool modern look. The biggest issue was that our room had no air conditioning and due to its location within the building had no air flow, even having the window cracked didn't help.
The rooms were small, but clean and comfortable. Overall, it's a great place to stay, especially for a solo traveller looking for a bargain. You also can't beat the location - City Lights bookstore is just a few blocks away and less than a mile walk to Fisherman's Wharf. If you're hungry you can hop on over to the famous Stinky Rose for some garlicy grub. The bubble tea shop nearby is also amazing. The staff was friendly and helpful. The bathrooms are shared so sometimes you have to hunt around on your floor for one that isn't occupied and, depending on the level of courtesy of the other people staying there, the bathrooms can get a tad messy.
Nothing at all. Over charge on my card, plus they continued to charge my card after I left. I was told i would get a refund because I checked out one day early. That didn't happen. And my car got broken into in there parking garage. Never again will I stay there.
Cheaper than others Essentially everything else
Room was very tiny. Too expensive for sharing bathroom room. No heat control in room. Rooms are very old. Doesn't look like pictures at all.
The place is advertised as a hotel but it is actally a hostel with communal bathrooms and showers.
The unit had a cot for a bed. The unit did not have a bathroom, shared bathroom on the floor and shared shower on the floor. Spent $20 more that day on a major chain hotel, this place should have been cheaper!
I was able to book the room for the day I needed it, which was unlikely given that I was looking to stay in SanFran at the last minute. I wouldn't stay here again if I got a free voucher. When booking, because I booked through a third party (booking.com), the hotel staff seemed to have problems confirming the reservation. Actually checking in took close to thirty minutes, which is excessive. The room ran around $170.00 for a single night stay when no events were going on in the city (on a Wednesday night, nonetheless) - which is a bit ridiculous, even for last minute reservations. The hotel had a 3 star rating on Google. I experienced 1 star service - from checking in, where several of my questions were outright ignored, to checking out - which required no identity verification at all. My group of friends and I arrived at the hotel around 3 AM (after having checked in around 9 PM and exploring the city a bit). First, the doors were locked and we had to knock on the glass to get the attention of the security guard. He would not open the door unless we showed him BOTH our state ID cards AND our room key. He explained to us that when we checked in, they only took my girlfriend and my ID, so only we were allowed to enter the hotel. This posed a problem as our friends were planning on staying in our room for several more hours. I asked if I could speak to the manager, after they refused our friends entry. The manager, in no uncertain tone of voice, told me that it was hotel policy and that the security guard had explained everything relevant already. In this particular event, my friends had had several drinks and were incapable of driving, so I was hoping they could sober up for a few hours in my room. I explained this and that they had nowhere else to go for the night to sober up, and the manager said she didn't care. I asked if I could pay a fee to allow visitors and was denied. I asked if I could book another room for them, because other than sleeping in their car (in downtown San Francisco as inebriated out of towners) they had nowhere to go. The manager said roughly the following: "There are no visitors past 10 PM period. This hotel is closed for the night, so I will not book anymore rooms for you. We open at 6 AM, and if you return then, I might attempt to book another room for you at full cost if we have any available, which I find unlikely." Ultimately, my friends and I wondered around the city for 3 or so hours until the hotel "opened" at 6 AM, at which point we all walked up to my room to rest. I was also told there was a complimentary breakfast, which was not laid out from that point until I checked out at 11:30 AM. When we got to the room, there was no air conditioning and the rooms were at a balmy / humid 90 degrees and up. We had to rely on an open window that the four of us huddled around for fresh air. The room had a single lamp, a 12 inch or so TV, two beds, and a sink. The toilet and shower (if that's what they can be called) existed on a shared basis - one each per floor.
Good location. Small. Bathrooms are community. Have to pay everything cash.
The room is small but love the view and the staff is friendly. Share bathroom with other visitors and there no hotel packing.
I had a great experience staying here. Sure, it's not a Ritz Carlton or anything, but if you're looking for a simple, cheap place to stay while enjoying the city, this is it. Room was clean and I had a microwave and fridge for my food (huge plus if you're trying to save money). Wifi was surprisingly fast (not what I expected). Lastly, location is excellent. You're not far from Bart; several bus routes are within a 5 min walk; and there are plenty of attractions nearby.
Microwave and mini fridge in room. Tiny rooms, shared bathrooms, rude staff, NO parking, mosquitos everywhere and ready to bite the hell out of you.. Beware!
The hotel was among the cheapest we found in that area, which is in a great location ( SF hotels are very expansive ), so we didn't come with too high expectations. The entrace to the hotel has high stairs so it's hard to get in with luggage. The room was clean but didn't feel completly clean. The room didn't had an AC and it got really hot (we stayed during the "Summer" of SF) but we asked, and received, a fan. The staff were nice and as we were just looked for a place to sleep and rest ,with hot shower, we were satisfied with the result. It is important to notice that the area has a lot of night clubs. Our room was at the back and on the last floor so it didn't bother us, but maybe other rooms can get more noisee. The bed spring were a bit too noticeable
Location! location! Couldn't ask for a better spot. Right on the corner of Columbus and Broadway. You can see right down China town! Excellent food in the area and lots of history too! It is right above a strip club, but it is the first nude club ever in the US! Your also only 20mins from fisherman's wharf. Its right in the heart of the jazz area as sell as little Italy so lots of great Italian food. The Stinking Rose restaurant is right across the street and serves every thing garlic flavored. Even ice cream! Over all for the price, great place to stay. I will be back. Shared bathrooms.... more like a hostel then a hotel. Really not that bad though. They are cleaned on a daily.
Was a convenient last minute booking. Shared bathrooms, smelly hallways, large roach in bathroom.
I liked a peaceful atmosphere. No one bothered me during my staying. Everything was easy to do regarding checking in and out. Ohhh, for this amount of money , I think everything was great.
We did not like our stay at the hotel at all. The owner was understanding that it was an inappropriate place to be for my family and me. There is almost absolutely no real parking near the hotel. The hotel is surrounded by topless/sex clubs and the area seemed very rough at night. There are lots of stairs to climb.
SF weather was warm. No A/C or fan in room. Was told by staff to buy my own electrical fan for room comfort.
location, staff supportivness it's a hostel rather than hotel, wifi didn't work
nothing really. the only this is that is was close to bars/restaurants. it smell like someone was smoking the whole time. people live there! and you dont even have ur own bathroom!
Npthing Disgusting and overprice. No extra blanquet no nothing
Cheap Horrible hotel, dirty, noisy, the sheets and all the room smelled bad. I don't recommend it.
The receptionist was very friendly and the location close to little italy is great. it smelled bad, not comfortable for single woman, insecure feeling. A man commented my friends 'nice ass' !!!
It was right downtown in a great location we could walk to a bunch of shops and restaurants around.