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1500 Van Ness Avenue, San Francisco, CA
1.1 km from
I liked that it was really close to everything, we walked everywhere and got to see everything we wanted so that was really convenient. They had construction going on, yes they did stop at 5pm but it would have been since with out the noise.
Beds are comfortable and is in a good location. Under renovation, the AC wasn't working so we had to sleep with the door open, which is loud outside
The staff was very friendly. The rooms were nice and clean. The continental breakfast was very good. And in a good location if you want to see the city.
Leaving the next morning It was outdated, old, and dirty. The comforter looked like it hadn't been washed in years. There was a banana peel with a gnat flying around it left in the trash can that never got cleaned out before we checked it. I slept fully clothed. I could very easily see this hotel and the room have a rodent/bug problem. I would NEVER stay here again, even if I was being paid to.
Went to the front desk to ask for plates and cutlery for a birthday cake I had picked up for my girlfriend. Mind you, this was during the complementary wine/sake happy hour in the lobby. She said she could get that together for me, and returned to us sipping sake with plates, flatware, birthday wishes and a bottle of Champagne!! That's hospitality. Thank you all.
The newly renovated rooms are nice, large, and clean, but the lack of hot water (with no notice) was unacceptable. Despite calling ahead to ask whether we would be affected by the ongoing renovations at the Buchanan, and being assured we would not notice a thing, we had no hot water during our stay. We weren't informed that the hot water had been shut off until the morning after we had checked in, after two unsuccessful attempts at a shower.
The room was large as was the bed. The sheets and pillows were fabulous. The decor is totally themed Victorian but with modern bathrooms and TV. I moved to a back room which was very quiet. Staff was helpful. Breakfast included was fine - even had a fresh waffle-making machine. Originally I was in a room on the 2nd floor facing Sutter Street which was noisy so I switched to a back room that was quiet.
the location, the staff, the decor, other guests The darkness of the room facing a wall across a narrow space
Very artistic No airconditioning There is only one elevator. Can get busy.
Could be a nice place, but shower did not work at all.
The cost for the room Missing alot of furniture
Nothing about the place. The room was very small and very dirty. There where also hypodermic needles all over the property. Disgusting!
Very friendly staff, everything was clean and smelled nice. The room was not too small, and the bed was perfectly comfortable. Our bathroom sink did not have hot water.
Waking distance to a decent coffee shop and a bar Smelled like cigarettes in the lobby and chemicals in the room. Run down rooms. Didn't look clean.
Free parking. Walking distance to Bill Graham Civic Auditorium. Elevator to all levels, including parking garage. Cleaning service left us a bag of towels at our door even though we had do not disturb sign on door (most places skip cleaning when you have the sign up, but it was great they left us extra towels!). Wi-fi. Parking garage looked sketchy with old mattresses/junk laying around. No microwave/fridge. Outdated.
The location was nice right in the civic center. The best part by far and probably the reason I chose this hotel was for the Parking. It's free guest parking! There's potential in this hotel to be something better but it needs a lot of updates. The walls were paper thin, we heard music and regular conversation from the room next door at 2 am, I didn't want to complain - they weren't even being loud and obnoxious, just having normal volume levels of conversation - and yet you could hear it all! The room is outdated and furniture is not in great shape. Yelp wanted of bed bugs but we didn't encounter any! Still it isn't the kind of place where you would be surprised to find them. They should put some effort into making those hotel better - it feels like they tried to a decade ago and have since forgotten to keep it up.