Luxurious surroundings and a historic San Francisco location. Quiet rooms and very friendly staff. The Tonga Room on-site is great, the room service food was good, and the gym looked nice.
The pillows were incredibly uncomfortable. I had to abandon them halfway through the night and just sleep without. I also noticed a lack of the sort of amenities one might expect in a luxury hotel of this caliber—no bathrobes, WiFi was an extra charge, etc. Hard not to feel a little nickel-and-dimed which didn’t seem in keeping with the luxury atmosphere.
Grand, historic, luxurious
I could hear everything from my room. Housekeeping, doors slamming, neighbors... I also think free wifi at hotels should be standard at this point - as it is at most hotels.
Wonderful Hotel.... so much history and elegance!
Hotel employees treat you like royalty. Beautiful details all over the hotel. Classic history all over! Every president over the past 120 years has stayed at the hotel! First Fairmont Hotel in the world, sets the standard for all Fairmont hotels!
VERY expensive parking. The hotel contracts with a parking service and valet is the only option. Prepare to spend over $70 a night to park at the hotel, but this is the only option unless you want to walk miles and miles.
Location and setting
Service was awful - restaurant had several issues.
The staff, rooms, comfy not over the top stuffy
Beautiful hotel, great service. Staff very helpful, especially Scott at front desk
Comfortable beds. Great location. Nice staff. Beautiful decor.
Poor soundproofing- we could hear everything next door. $65 parking and $14 wifi. "Courtyard view" misrepresents the huge noisy cooling type towers. Breakfast was 1 1/2 hour late. Dinner in the restaurant was loud and only mediocre.
Still a Grand Affair
I originally was trying to book this hotel via the QANTAS website however they had problems, so I rang the hotel direct and they were most helpful. Not only did they book me in, but they beat the original price and converted it for me to $AUD for my small brain. I drove to SFO from LAX - on arrival bell hop service was excellent, didn't miss any bags or jackets that were in my car. Stayed in the main building - Fairmont Queen room Clean and tidy Free WiFi BathTub Excellent staff Late checkout Food selection and room service Tonga room is a must see Location very central to anywhere you'd like to be in SFO
The main building although grand, is a little dated. The refurbished rooms are good, but the particular room I was in the door didn't fully open because the wall gets in the way, so for room service the trolley couldn't be wheeled in, food had to be carried in from the door, and there wasn't really any table to put the food on, only the writing desk or the fold out mini bar. I had to call for slippers
Parking at $65 a nite is outrageous There were no blankets in the room so I asked for some they came an hour later. I had to call 3 times to get service. Wifi was $14 a day not free. Coffee in the room was poor. U would think they could provide quality coffee. Paper was delivered to some rooms but not ours
The view is amazing in the linens were very comfortable
Valet parking is a bit steep in price
Room was large & I only had a queen. Bed, pillows & sheets all very good. Hotel is dated but some would call that charming.
My robe had stains on it.
Very luxurious and clean. The staff was friendly and helpful, especially the management. When things went wrong, they were accommodating to benefit me for the inconveniences.
Upon checking in, they didn't have our room available until the next day. Not sure how that even happens, but after talking to the manager, he miraculously was able to get our room. I had an allergic reaction to the laundry detergent they use on the bed sheets and my eyes swelled up. I was told that if you have allergies, you need to call in advance to make sure they wash the bedding with hyper-allergenic detergent (they normally use Dawn). For the inconveniences, they did comp me my room service.
Fairmont San Francisco is a premier hotel located within the heart of San Francisco, California. From elegant rooms, and innovative dining options, to ballrooms and recreational activities, Fairmont is the ideal choice to experience everything that the Bay Area has to offer. Guests love to plan meetings, weddings, and social events at Fairmont. Over 72,000 square feet of event space is available here, as well as a special events coordinator, upscale decor, and a banquet menu. Some event rooms at this hotel may also accommodate up to 800 people. For coastal Californian cuisine, Fairmont San Francisco offers many dining options for hotel guests to choose from, which includes Caffè Cento, Tonga Room and Hurricane Bar, and Laurel Court Restaurant and Bar. A 24-hour in-room dining service is also available at the hotel. It has nine beehives on the rooftop, which extracts fresh honey that is used in many of the restaurants. For a cozy atmosphere that overlooks downtown San Francisco, guests may unwind in one of the royal-themed hotel rooms that Fairmont offers. From high-thread-count linens and pillowtop beds to flat-panel television sets and Keurig coffeemakers, guests will feel right at home at Fairmont. Located next to major attractions, Fairmont is also a short distance away from premium shopping centers, Michelin-starred restaurants, and sporting events. Fairmont San Francisco offers guests an upscale getaway in downtown San Francisco that combines food, fun, and a relaxing atmosphere under a luxurious roof.
Based on 12,211 reviews
Value for money
Policies vary by room type and provider.