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MAI flight is all time best if can add good food options

I was denied boarding at the Brisbane airport and it seems like I won’t get any refunds from the airline

In my return flight they couldn’t identify my ticket or boarding pass, I had to go to 3 different counters until I was able to get my boarding pass. The food was on, it was the bear minimum. They didn’t even recognise that I was a Muslim and can’t eat meat, chicken or pork. In one of the trays I believe they served me pork. The staff were very pleasant, but they need to be aware of their surroundings more carefully, one of them stuck her lower belly right into my face! I was shocked and very uncomfortable.

Overall I had good experience with China Southern airline. Nothing to claim. I hoped they could improve the meal quality that is.

China Southern was not the problem. I booked my flight through Kayak and also received a booking reference and alert details regarding departure time and gate numbers… however Kayak NEVER actually booked my flight! We were stranded at the airport without a flight for a long awaited holiday!

The airport didn‘t give me the ticket. I called customer service to ask for a refund but they kept giving me a perfunctory response and refused to refund me.

It was okay. Boarding the staff made you feel rushed like we were late or something

It was great. The staff were so nice and helpful the food was great and they always made sure I was okay. As a foreigner I was worried about the language barrier but it was absolutely no issues. I highly recommend

Had some luggage loading delays but it was still a good experience

No red vine, no whiskey, no vodka. No that I wanted all of them at once but still...

Quality flight from start to finish. Customer service is evidently very important to this company. The staff really exceeded expectations.