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Pros: i try to cancel the tickets for 3 weeks now.... please help

Pros: The extra service and help was lovely and unexpected

Cons: Boarding on and off faster/ more efficiently

Pros: On time and soft landing

Cons: No entertainment for 3 hours flight is boring.

Pros: Everything

Pros: The person sitting next to me in the aisle seat moved so I had a window seat and free access to the aisle so I could use the bathroom when I wanted which let me stay hydrated on the plane. This was great. Crew was overall pretty responsive and helpful. Never a line for bathroom

Cons: The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches.

Pros: Typical low cost economy uncomfortable seats and service. Plane left over 3 hours late.

Cons: Could have informed us accurately about the possibility of making the connecting flight to our final destination. Gate we were sent to had left 45 minutes prior.

Pros: Nothing

Cons: I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight

Pros: Service

Cons: I always book ticket with you guys and I went on the Web to my phone to book a flight ticket for my friend and automatically you guys book it under my name and a contact immediately just fly and they said that they cannot change it and meet me by another flight ticket which I did not even request to

Pros: Perfect

Cons: Perfect

Cons: Ok

Pros: The aircraft was not too bad. Little things like slippers and pillows made it comfy.

Cons: The service was horrible. From the moment we checked in at JFK we had a problem. The crew was nasty and they called the port authority police on us. The police agreed that they get lots of complaints from this airline. The crew on board was just as nasty. If you spoke russian you got treated better.

Pros: Seat comfortable

Cons: Flight was delayed and overhead bin space was very small

Cons: Too hot inside the aircraft

Pros: The flight crew was so friendly and the food was really good.

Pros: The crew is really welcoming

Cons: The seats are too narrow and a bit too hard

Pros: The crew is really welcoming

Cons: The seats are too narrow and a bit too hard

Pros: Service is awesome. Food is great.

Cons: People with short connection are affected by the 15 to 25 minutes delay.

Pros: Seat was good

Cons: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened

Pros: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Pros: Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal.

Pros: The seats were good for a short flight, which this was. No complaints.

Cons: A little more leg room would be great

Pros: The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom.

Cons: The flight attendant not wearing perfume. Food was very poor to say the least.

Pros: Crew is great.

Cons: The airline lost my luggage .

Pros: Crew was very nice and attentive

Cons: Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair.

Cons: Seat comfort. Sore behind after 11hrs

Cons: Seats too close when leaning back