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It was good except I was sitting beside a bigger gentleman so I didn’t have much room

It was 3 hours late and ruined my plans at destination. Also rough landing.

My light was not working, I requested a meal without carrots( due to an allergy). It was not provided, so during the 13 hour flight, I was only able to consume bread and a small fruit cup. The air host was not helpful at all.

The space for seats were uncomfortable and lack of leg room . I paid extra for more leg room. I’m not a big person.

Lack of WC assistance when returning to Toronto and my 92 year old aunt needed. To walk a fair distance with great difficulty to get to the exit and taxis. We were left without assistance after departing from the airport wagon.

Well managed flight comfortable. Wish they had back of seat screens

Because of a change in aircraft, I was unable to experience the business class I paid for and was disappointed.

My entertainment system was very jittery. Of course no food unless you pay, and even then choices are very limited. I got a free beer, though.

I was forcefully re-routed to another destination and was delayed a total of 8hours. I have still not received my bags, no one is taking responsibility. The agents at the airport lied to me that I will get to my destination same time as my previous flight where I was forcefully re-routed from.

I checked in early in Kingstown and one of my luggage was left back. I am very disappointed because it contains items I care about.