The crew is always great and friendly.
The food was really bad. It was some kind of beef but it was uneatable.
The check-in and in-flight service were up to expectations. Friendly, efficient and professional
The 737 is too old and the business class seats need to be changed. They did not recline fully and the door rest also could not be extended completely. Consequently, the seating and resting postures were extremely uncomfortable.
We missed our flight from Nairobi to kigali by 2 min. They wouldn’t hold the plane for us. We have to wait in yheairport for 7 hours. Got nothing. Very dissapointed. Bad customer care.
The food from Uganda flight was lacking quality
after 5 hours of waiting when there was no boarding started at boarding gate we came to know that flight is dealyed by 7 more hours. They provided hotel but it took 3 hours for us to clear immigration and reached hotel and after 1 hours they came to pick us back. there was no support from airlines staff and we were at won. Hotel was just waste because we just use for one hour in 12 hours delay.
|Flights arrive in||Durban King Shaka Intl|
|Flights depart from||United Arab Emirates|
|Flight price||AED 2655|
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