Our outward flight from Stansted was delayed by 90 minutes meaning we missed our connecting flight in Dubai. Emirates put us up in a hotel for the night and on the next flight to Mauritius. All was not lost.
We travel to Dubai to see my son so I take my 9 year old grandson to see his dad . Love flying with emirates
I flew Premium Economy from Sao Paulo to Dubai. Excellent trip, especially the attention to detail of crew.
This was a codeshare with flydubai. Took off on time and landed before time. It was very good
Toilets could be serviced more frequently. They ran out of toilet paper.
The staff were fantastic and the food was tasty. My check in experience was good too.
The on boarding process at the airport was confusing with no order set in place. So passengers were creating their own lines. Taking the bus to the plane as a bit cumbersome. Once in the plane, the flight attendants were tentative and friendly. Seats were comfortable and food was okay.
Old 777 on this route uncomfortable and in need of updating.
Service was great. Food was perfect. My mom needed a wheelchair and I was worried that I will miss the connecting flight. Emirates ground staff and wheelchair staff ensured we get to our gate on time.
Business boarding is too messy, if can be systematic will be better
Planes are good. However the entertainement system is slow. The headphones are of low quality and I could hardly hear a movie The movies lack subtitiles
My recent experience with ASKY Airlines was disappointing. The check-in process was disorganized, and I was provided with inaccurate information regarding baggage requirements, resulting in unforeseen expenses. Additionally, the ground staff demonstrated a lack of professionalism and appeared insufficiently trained to handle passenger needs effectively. Regrettably, this initial encounter has left me reluctant to consider future travel with the airline.
The hygiene was super bad. Smells bad and air refreshment is highly advisable. The crew made some one else sit in my spot and no one is checking seat number and people are jumping to sit on other people’s allocated seat.
The flight itself was fine. The exception is that my luggage was destroyed, and I filed a claim that I haven't heard from anyone.
Like: Plane made it to the destination. Dislike: Food is terrible, no entertainment, very dirty airplane.
The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
Flight was smooth but unnecessary long because we had to refuel at FCO Rome. Air hostesses service and response to call light could be better. Both planes were old with broken seat arms and toilets. Why Africans had to be given the farthest Gates is what baffles me and why we have to pay for Aisle seats I found really strange. Is there ever an end to ripping people off even after paying over $2300 for one seat.
Luggage delayed for one day. I called customer service, and they had no info and no empathy. Boarding was very disorganized and chaotic. We went nearly 7 hours with no food or snacks on the flight. This is not an airline that has respect for its passengers.
The wifi service was really poor I try to use it the service was extremely poor if that could be improved that will go a long way
The food really sucks And they really need to work on entertainment The movie selection is herendous .
Sadly, flights were delayed both ways with no reasons given other than " operational".
This one is not bad even it is late, but they apologize and every time they announced the update.
I enjoyed my flight I arrived safe with all my luggage
We were delayed about 5 hours each way from JFK to Nairobi. On the way out, we sat on the tarmac for 5 hours making for almost 20 hours on the plane. And the seats are so uncomfortable. My bottom has never been so sore on a long flight before. Bring a pad if you can. On the return, we were delayed 5 hours in the airport. It was reported as a 3 hour delay on the board and website but at the gate it was 5 hours. So, we waited with 3 kids in the airport when we could have been at the hotel resting instead. The flight was completely full probably due to the cancelled flight the night before. I wonder if the airline is in such shambles because of their possible impending bankruptcy. The staff were pleasant and the vegan meals we requested were impressive for an airplane tv dinner style tray.
The cabin crew were very good, respectful, and nice. However, the flight was delayed more than an hour. They could have managed the problem easily but they couldn't and that affected our travel. Thanks
Paid an extra USD 100 for so-called Comfort seats. All of these (the bulkhead seats) had parents with babies and infants who were screaming much of the time. One mother even decided to change nappies on the seat. This was anything but comfort!
Front section of economy cabin is better than rear. Paid for seats selected.
Apart from delay of 3 hrs in Nairobi for onward flight to Dar all fine. Looked like operational issues caused it.
The flight staff were not very kind. I went back to get a drink, 4 of them back there chatting. They all looked at me continued to talk then they started doing stuff and one finally asked after I was standing there awhile what I needed. This happened multiple times. The movies were not the great and seemed dated. My seat squeaked every time I moved and it moved around a bit.
The boarding process was smooth and the seat quite comfortable. The snack served was tasty. There could have been better entertainment options available. The crew was quite courteous and friendly.
They robbed me, filed a complaint and they ignored me
Delay, no announcements, no support to fast track transfer in Casablanca, made the connection despite all but my bag didn’t make it.
Food quality was low for business class. No snacks between meals. Very confusing “One World” participation. This airline seems to be part of the program but doesn’t recognize the benefits to customers (luggage allowance)???
Due to the operational delay with Southwest, I missed my connecting flight in New York. Southwest rebooked me with Turkish. Southwest paid for my accommodation in NY, but did not provide food at the hotel. I ended up spending 34 dollars on my dinner. Moreover, in Istanbul, where I transited, I had more than 10 hours of layover without access to the Turkish Lounge. I spent 117 USD to have access to the Yotel cabin for only 4 hours of rest and recuperation from jet lag. This was the most painful trip I have ever had in my life.
There is nothing Royal about Royal Air Maroc. Old planes, poor service, no entertainment and not one of my 4 flights was on time.
Good! except for the in-flight announcement which was very poor. The flight attendant was inaudible with her english language throughout the flight. Her communication was bad, very bad. I could not fantom what she was saying in english and she was very fast you could hardly hear or understand what she was communicating. She needs to improve. Thx
Improve food quality and clean the seat . Bathrooms not clean
Comfort and organisational prowess of the entire crew. Baggage handling can be better. No had all my luggages after 6days of the flight.
Babies, crying, movies and sound doesn’t working overpacked and delayed flight
Adequate. Served our purpose of getting there safely. Nothing to rave about. Decent value for the amount paid
