The staff were fantastic and the food was tasty. My check in experience was good too.
The on boarding process at the airport was confusing with no order set in place. So passengers were creating their own lines. Taking the bus to the plane as a bit cumbersome. Once in the plane, the flight attendants were tentative and friendly. Seats were comfortable and food was okay.
Old 777 on this route uncomfortable and in need of updating.
Service was great. Food was perfect. My mom needed a wheelchair and I was worried that I will miss the connecting flight. Emirates ground staff and wheelchair staff ensured we get to our gate on time.
Business boarding is too messy, if can be systematic will be better
Although lauded as a superior carrier, I found nothing out of the ordinary about the flight. Even in the AirBus 380, there wasn't much space in economy - especially when the seat in front was reclined. Admittedly, the toilet was more spacious than I've ever seen on an airplane, but the ill-fitting divider between the cubicles left a visible slit that was quite disconcerting. The crew were ok, but they were clearly "just doing their job." There was little enthusiasm - although given the number of the passengers, I'm not surprised they were jaded. I'd fly Emirates again, but I don't hold them above other carriers.
Frankfurt airport was awful! Brand new airport with modern technology but a process that does not keep up at all. Attitude of staff at the airport also disgraceful but that is normal in Germany. One security gate in the middle of Monday and machine clearly not working well. Immigration has 2 staff with serious attitude.
On time, organized boarding, good food and entertainment-plane was clean, comfortable, well-maintained and updated.
Timeliness seems to be optional. Flight was 30 min late despite not coming from anywhere else prior. Information on flight status boards in the airport continued to show “on time” despite being passed the time it should have left.
Due to delayed flight we missed our connection flight to Amsterdam. Though Emirates have rebooked in next day's morning flight, to get the hotel voucher etc could have been improved. We have waited for nearly 2 hours to get the hotel arrangements. Even some Emirates officials were asking why hotel voucher was not provided at the embarking point. However the hotel and food was excellent.Due to lot of flight disruptions huge crowds were present in front of Dubai connect as everybody was asked to contact Dubai connect office. Some better arrangments are to be thought of
Much better seats on Airbus 321. Food prices are very reasonable.
My flight BKK–SHJ–TBS was changed, and I was notified only by an email that went into my spam folder. I found out only 1 day before the flight when I checked in online. The new flight had a 15-hour layover in SHJ and arrived in TBS 1 day later than my original plan. I needed to adjust my plan urgently and lost the cost of one hotel night because the free cancellation period was over.
My flight BKK-SHJ-TBS was changed and I was notified only by email which went into spam folder. I found out only 1 day before the flight when I checked in online. The new flight had a 15-hour layover in SHJ and arrived in TBS 1 day later than my original plan! I needed to adjust the plan urgently and lost the cost of one hotel night because the free cancellation period was over.
The flight was slightly delayed because of change of plane but informed beforehand. Flight was very good and comfortable
Superb like always. On time and quite comfortable. Only thing is that the arrival movement was by bus.
We were boarded by bus. That was a bit of pain.
Goin to Kenya from JFK was great. I was able to tell I needed help as I can not fly long distances in the economy idea of a middle seat. I became aware on a flight to paris where after the flight for about a month I had a pain in my right leg I feared might be a potential aneurysm + a weak bladder. Coming back at baggage check-in a let the attendant know and she changed me to an aisle, On check-in at the gate they asked if I paid extra for that seat and i said no and I told them what happened the lady downstairs just changed my flight seat and sent me to the gate to wait, the guy then said no the seat is a (I forgot the exact word he used) for sale seat and I said well she did not tell me that downstairs and then he said someone else had this seat and I said she was looking at the same computer screen earlier and I told her my conditionand she changed my seat. He sai come back later ans he'll see what he can do. I came back and he said the plane is filling up fast there was nothing he could do. On the flight there was an open aisle seat that I was able to take (a little earlier than the attendance liked I would admit - but the door was closed and we were about to take off) on. It turns out the seat was not "sold" because the tv screen and control were not working - no sound and no movies - they attendants said they tried to reboot but nothing fixed and it turned out someone knew the condition and just didn't tell me. It's embarrassing to have to tell everyone you see that you have an issue especially at airport gates where it seems everyone's impatient tempers are on full tilt. Beyond this the flight crew were professional and great -food was as good as airplane food can be (I have not yet tried business class to compare) and it was hot too. I will fly Kenyan Air again and recommend to whoever will listen. If you have a policy or mechanism on the Kenyan side I would appreciate knowing ahead of time what my options are. On the JFK side knowing I was a senior and had an issue got better attention. Thank You.
It was good ,I enjoyed it also crew were very respectful and patient waiting people parking their belongings.
Flight was originally postponed and then delayed further. No communication at boarding gate or via What's ap or SMS to inform you of the new time so you can plan around it.. No explanations or apologies for the delay.
Sadly, flights were delayed both ways with no reasons given other than " operational".
The nice treatment and lovely pilots who accepted my son inside for a photo.So lovely of them
Kenya Airways delayed my flights for 7 days. Each delayed, they notified me last minute. This is ridiculous.
Service was good, but I lost my baggage. There should be more accountability to passengers, and more concern to help find lost baggage.
Staff and service on board is always exemplary. Food however could be better.
Apart from delay of 3 hrs in Nairobi for onward flight to Dar all fine. Looked like operational issues caused it.
Great job in making sure that the customer is always having a great time
They didnt chack the vise for Vietnam (they chaked but sad its was great and then when web had problem, NO Service they didnt unser my messes
Kayak offered terrible customer service. The 2nd of 3 flights were cancelled and it took me an hour on the phone to try to cancel the other 2. I had to call back later to get someone to assist. I was calling internationally and an already stressful situation was made worse.
Moderate carrier , one of the flight attendant crashed my leg with the food table and never bothered to apologia but give you a lecture about how to sit in your seat.
No TVs are working, in my local busses also not work sometimes. Is the both are same,,
If I have a choice I would not use this airline. They moved by booking to Smart Wings, an airline they code share with. Changing terminals in buses and dealing with some of the staff associated with it is not the best experience. Having stated that I must share that the crew of Smart Wings airlines was polite.
Consider serving food to all passengers regardless of food reservation status during booking.
This was a smartwings operated flight. Flydubai is no longer value for money. Their prices are as high as emirates whereas delays, services and overall quality is as low as any other low cost carrier.
The only highlight on this flight was the taste of the food, which was surprisingly good. Everything else was below average, and the cabin crew service especially stood out for being slow and inattentive. We were surrounded by toddlers/babies and it made our 4 hour flight feel like 10 hours. Granted, that's not the airline's fault, but it added to the overall subpar experience.
Second-row economy doesn't have leg space if you are 6 feet
מלון חבל על הזמן השאר יום יומיים סבבה אב ל בחוץ חום כלבים
Uganda Airlines notified me less than 24 hours before departure that my early evening flight from JRO to EBB had been moved five hours later into the middle of the night. That was an unacceptable change, putting me in the position of having to find a last minute flight on another carrier, at a high price, to get me where I needed to go. They did not offer refunds, did not offer rebooking options. When I contacted them to cancel my flight and refund, they told me I had to do that through kayak. The phone number listed for customer service was incorrect. There was no way to contact or chat with an actual person. Even online they would not allow me to cancel the flight, only modify it to another time. Their customer care was completely worthless. I would urge you to never fly them, and I will never fly them again. Kayak was also unhelpful. They said I had to deal with the airline for refunds. So neither kayak nor Uganda Airlines have been helpful to me. I have lost the money paid for the original fare. I had to rebook on my own to get an acceptable timetable. I would also urge you not to book through a third-party like kayak because kayak and the airline blame each other. This was a completely awful experience.
The agent you recommended is a big scam. I missed my flight. It’s either you are colluding with your agents to sabotage clients or something is terribly wrong. In overall would give zero ratings.
I missed my flight because you refeered a scam agent.
I like that they provided food during the long layover in Entebbe, other than that, they delayed, they changed the time twice, the flight from Entebbe to Burundi was very uncomfortable, my neck and back were killing me, it felt worse than travelling by road. They should improve on the layover hours, and make the flights sit comfortably.
Probably the worst airline I have flown in recent years. From check in to the on board experience, everything was terrible
improve sercice on board and to assist passengers to get thier needs
