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Book cheap flights from Dubai International to Istanbul (return)

Airports
Origin
Dubai
AED 977
only
AED 977
Destination
Istanbul
AED 977
only
AED 977
AED 977
only
AED 977
Thu, 24 May
DXB
SAW
4h 50m
Sat, 26 May
SAW
DXB
4h 35m
AED 977
Trip: 3 days
3.9MediocreShow reviews
Overall 3.9 Mediocre
Based on 11 reviews
Overall
6.0
Boarding
6.1
Comfort
5.7
Crew
6.4
Entertainment
4.6
Food
4.9
DXB
SAW
OK 4.0

Not much

SAW
BEY
Excellent 10.0

Easy flight and friendly staff.

STN
ADB
OK 4.3

The price

No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible

DXB
SAW
Mediocre 2.0

nothing.

The flight was canceled only after checking in and going through immigration. I am stuck in limbo due to visa expired and can not go back into Dubai. Had to remain inside departure terminal by gate for 18 hours. Ended up rebooking flight with another airline and delaying my arrival into Turkey by two days.

DXB
SAW
Mediocre 2.0

The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible.

Mon, 5 Feb
DXB
SAW
4h 55m
Sun, 11 Feb
SAW
DXB
4h 25m
AED 1087
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 13 Jul
DXB
IST
8h 05m
Sat, 4 Aug
IST
DXB
13h 55m
AED 1116
Trip: 23 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 352 reviews
Boarding
8.4
Comfort
8.3
Crew
8.4
Entertainment
7.4
Food
8.0
GYD
IST
Excellent 10.0

The service was impeccable and I was treated like the Queen that I am.

Everything was excellent.

JFK
GYD
Excellent 10.0

The flight was on time good food good staff

GYD
DXB
Excellent 10.0

Good good on time all went pretty good

GYD
JFK
OK 5.0

Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible

TLV
GYD
OK 5.3

I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS

Thu, 24 May
DXB
IST
4h 50m
Sat, 26 May
IST
DXB
4h 35m
AED 977
Trip: 3 days
Overall 5.7 OK
Based on 995 reviews
Overall
6.0
Boarding
6.1
Comfort
5.7
Crew
6.4
Entertainment
4.6
Food
4.9
TLV
SAW
Good 7.6

The price

The seats

ORY
SAW
Mediocre 2.0

They lost several passengers’ luggage including mine.

TZX
ESB
Mediocre 2.0

nothing

delay, onboard service

SAW
BEY
Excellent 10.0

Easy flight and friendly staff.

ESB
AMM
Mediocre 2.0

The worst airport ever

The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time

Fri, 26 Jan
DXB
IST
4h 50m
Sun, 4 Feb
IST
DXB
4h 25m
AED 980
Trip: 10 days
Overall 5.7 OK
Based on 995 reviews
Overall
6.0
Boarding
6.1
Comfort
5.7
Crew
6.4
Entertainment
4.6
Food
4.9
TLV
SAW
Good 7.6

The price

The seats

STN
ADB
OK 4.3

The price

No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible

SAW
BAH
Excellent 9.0

The fares are cheap and they charge for luggage. Check-in was smooth, boarding was as well, and the crew was smiling just a bit. But then that's the Turkish attitude I have noticed all these years. Not bad over all. My luggage made it all the way to my destination with no problems, even though there was a connection flight.

The seats did not recline which makes it a little difficult to relax if the flight is longer than two hours. No entertainment and no food served (not even water) unless you pre-order or purchase it in flight.

SAW
MLX
Mediocre 2.0

I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online.

ESB
AMM
Mediocre 2.0

The worst airport ever

The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time

Mon, 5 Feb
DXB
IST
4h 55m
Sun, 11 Feb
IST
DXB
4h 25m
AED 1087
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 13 Jul
DXB
SAW
8h 05m
Sat, 4 Aug
SAW
DXB
13h 55m
AED 1116
Trip: 23 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 352 reviews
Boarding
8.4
Comfort
8.3
Crew
8.4
Entertainment
7.4
Food
8.0
GYD
JFK
OK 5.0

Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible

DXB
GYD
Mediocre 2.0

i want to change ticket date no body reply

TLV
GYD
OK 5.3

I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS

JFK
GYD
Excellent 10.0

The flight was on time good food good staff

JFK
GYD
Excellent 9.3

The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience.

To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement.

Fri, 26 Jan
DXB
SAW
4h 50m
Sun, 4 Feb
SAW
DXB
4h 25m
AED 980
Trip: 10 days
3.9MediocreShow reviews
Overall 3.9 Mediocre
Based on 11 reviews
Overall
6.0
Boarding
6.1
Comfort
5.7
Crew
6.4
Entertainment
4.6
Food
4.9
DXB
SAW
Mediocre 2.0

We did an error in booking the return date, & found no point of contact to change the date

DXB
SAW
OK 4.0

Not much

DXB
SAW
Mediocre 2.0

Probably the worse pre during and post fly experience in my entire life. Delays, gate changes, nearly missed connections, no space between the seats and not competent crew.

SAW
BEY
Excellent 10.0

Easy flight and friendly staff.

STN
ADB
OK 4.3

The price

No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible

Sun, 4 Feb
DXB
IST
12h 00m
Thu, 8 Feb
IST
DXB
24h 35m
AED 1113
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 30 Mar
DXB
SAW
8h 05m
Sat, 7 Apr
SAW
DXB
13h 55m
AED 1138
Trip: 9 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 352 reviews
Boarding
8.4
Comfort
8.3
Crew
8.4
Entertainment
7.4
Food
8.0
GYD
JFK
Excellent 9.6

Big brain lot of space

TLV
GYD
Excellent 8.0

Aside from the review below, the rest of the crew members were plesant and helpful, and the aircraft comfortable.

There was a family with 11 children on my flight. For some reason they didn't all have seats together, and as there was an entire empty row (in the same economy class as their original seats) the mom of the family took the liberty of sitting in it with her and her small children. The crew was extremely rude about this and demanded they move, even as the mother was almost in tears explaining how her 3 year old and 5 year old cannot sit alone. I was highly disappointed in above crew members.

GYD
IST
Excellent 10.0

The service was impeccable and I was treated like the Queen that I am.

Everything was excellent.

JFK
GYD
Excellent 10.0

The flight was on time good food good staff

JFK
GYD
Excellent 9.3

The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience.

To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement.

Thu, 26 Apr
DXB
SAW
4h 50m
Sun, 29 Apr
SAW
DXB
4h 35m
AED 1010
Trip: 4 days
3.9MediocreShow reviews
Overall 3.9 Mediocre
Based on 11 reviews
Overall
6.0
Boarding
6.1
Comfort
5.7
Crew
6.4
Entertainment
4.6
Food
4.9
SAW
ESB
Mediocre 2.0

Nothing , It was veri terrible

The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time

DXB
SAW
Mediocre 2.0

The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible.

DXB
SAW
Mediocre 2.0

Probably the worse pre during and post fly experience in my entire life. Delays, gate changes, nearly missed connections, no space between the seats and not competent crew.

STN
ADB
OK 4.3

The price

No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible

DXB
SAW
Mediocre 2.6

none

I had a connecting flight to Oslo (Same reservation number) Dubai-Istanbul-Oslo The first section was 2 hour late and I lost connection. almost arriving to Istanbul the crew told the it was 40 min delay (First lie). The land personal also lied. They offered to pay for the visa to turkey (As i originally do not need) they did not. They say They will provide a 5 star hotel it was a Holiday Inn. The transport next day almost do not make it on time.... It was a terrible experience. I had another flight connection to Iceland but as it was not their company they did not care. The next day here is no iceland flight so I need to loose another day and pay the second company penalties for the change. Pegasus is routinely late!! Y can relate several problems of other passengers I witness. They also lied saying the problem was air traffic (the maximum time a plane can order to circling in the air for a chance to land is 45 min but we did not). TERRIBLE.

Fri, 30 Mar
DXB
IST
8h 05m
Sat, 7 Apr
IST
DXB
13h 55m
AED 1138
Trip: 9 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 352 reviews
Boarding
8.4
Comfort
8.3
Crew
8.4
Entertainment
7.4
Food
8.0
TLV
GYD
Excellent 9.6

Big planeqq

TLV
GYD
OK 5.3

I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS

DXB
GYD
Mediocre 2.0

i want to change ticket date no body reply

JFK
GYD
Excellent 9.3

The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience.

To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement.

TLV
GYD
Mediocre 3.0

That I was moved to emergency exit

That I could not reserve a seat at any point before check in, that they couldn't change my seat on the connecting flight, that people were very loud and changed places on their own.

Thu, 26 Apr
DXB
IST
4h 50m
Sun, 29 Apr
IST
DXB
4h 35m
AED 1010
Trip: 4 days
Overall 5.7 OK
Based on 995 reviews
Overall
6.0
Boarding
6.1
Comfort
5.7
Crew
6.4
Entertainment
4.6
Food
4.9
ESB
AMM
Mediocre 2.0

The worst airport ever

The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time

SAW
MLX
Mediocre 2.0

I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online.

ORY
SAW
Mediocre 2.0

They lost several passengers’ luggage including mine.

TZX
ESB
Mediocre 2.0

nothing

delay, onboard service

SAW
BEY
Excellent 10.0

Easy flight and friendly staff.

Fri, 23 Mar
DXB
SAW
8h 25m
Thu, 5 Apr
SAW
DXB
24h 20m
AED 1149
Trip: 14 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 352 reviews
Boarding
8.4
Comfort
8.3
Crew
8.4
Entertainment
7.4
Food
8.0
TLV
GYD
Excellent 9.6

Big planeqq

DXB
GYD
Mediocre 2.0

i want to change ticket date no body reply

GYD
DXB
Excellent 10.0

Good good on time all went pretty good

TLV
GYD
OK 5.3

I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS

JFK
GYD
Excellent 9.3

The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience.

To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement.

Sat, 2 Jun
DXB
SAW
4h 50m
Sat, 9 Jun
SAW
DXB
4h 35m
AED 1028
Trip: 8 days
3.9MediocreShow reviews
Overall 3.9 Mediocre
Based on 11 reviews
Overall
6.0
Boarding
6.1
Comfort
5.7
Crew
6.4
Entertainment
4.6
Food
4.9
DXB
SAW
OK 4.0

Not much

SAW
BEY
Excellent 10.0

Easy flight and friendly staff.

SAW
ESB
Mediocre 2.0

Nothing , It was veri terrible

The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time

DXB
SAW
Mediocre 2.6

none

I had a connecting flight to Oslo (Same reservation number) Dubai-Istanbul-Oslo The first section was 2 hour late and I lost connection. almost arriving to Istanbul the crew told the it was 40 min delay (First lie). The land personal also lied. They offered to pay for the visa to turkey (As i originally do not need) they did not. They say They will provide a 5 star hotel it was a Holiday Inn. The transport next day almost do not make it on time.... It was a terrible experience. I had another flight connection to Iceland but as it was not their company they did not care. The next day here is no iceland flight so I need to loose another day and pay the second company penalties for the change. Pegasus is routinely late!! Y can relate several problems of other passengers I witness. They also lied saying the problem was air traffic (the maximum time a plane can order to circling in the air for a chance to land is 45 min but we did not). TERRIBLE.

STN
ADB
OK 4.3

The price

No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible

Fri, 23 Mar
DXB
IST
8h 25m
Thu, 5 Apr
IST
DXB
24h 20m
AED 1149
Trip: 14 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 352 reviews
Boarding
8.4
Comfort
8.3
Crew
8.4
Entertainment
7.4
Food
8.0
IST
GYD
Excellent 8.0

good

na

GYD
JFK
OK 5.0

Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible

DXB
GYD
Mediocre 2.0

i want to change ticket date no body reply

JFK
GYD
Excellent 10.0

The flight was on time good food good staff

TLV
GYD
Excellent 9.6

Big planeqq

Sat, 2 Jun
DXB
IST
4h 50m
Sat, 9 Jun
IST
DXB
4h 35m
AED 1028
Trip: 8 days
Overall 5.7 OK
Based on 995 reviews
Overall
6.0
Boarding
6.1
Comfort
5.7
Crew
6.4
Entertainment
4.6
Food
4.9
STN
SAW
OK 4.0

Not much

Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices.

TZX
ESB
Mediocre 2.0

nothing

delay, onboard service

SAW
ESB
Mediocre 2.0

Nothing , It was veri terrible

The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time

ESB
AMM
Mediocre 2.0

The worst airport ever

The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time

SAW
MLX
Mediocre 2.0

I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online.

Fri, 23 Mar
DXB
IST
9h 40m
Sat, 14 Apr
IST
DXB
12h 10m
AED 1182
Trip: 23 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 352 reviews
Boarding
8.4
Comfort
8.3
Crew
8.4
Entertainment
7.4
Food
8.0
DXB
GYD
Mediocre 2.0

i want to change ticket date no body reply

JFK
GYD
Excellent 9.3

The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience.

To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement.

TLV
GYD
OK 5.3

I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS

IST
GYD
Excellent 8.0

good

na

GYD
JFK
OK 5.0

Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible

Mon, 12 Mar
DXB
IST
5h 00m
Wed, 14 Mar
IST
DXB
4h 25m
AED 1036
Trip: 3 days
Overall 5.7 OK
Based on 995 reviews
Overall
6.0
Boarding
6.1
Comfort
5.7
Crew
6.4
Entertainment
4.6
Food
4.9
SAW
ESB
Mediocre 2.0

Nothing , It was veri terrible

The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time

SAW
MLX
Mediocre 2.0

I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online.

STN
ADB
OK 4.3

The price

No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible

SAW
BAH
Excellent 9.0

The fares are cheap and they charge for luggage. Check-in was smooth, boarding was as well, and the crew was smiling just a bit. But then that's the Turkish attitude I have noticed all these years. Not bad over all. My luggage made it all the way to my destination with no problems, even though there was a connection flight.

The seats did not recline which makes it a little difficult to relax if the flight is longer than two hours. No entertainment and no food served (not even water) unless you pre-order or purchase it in flight.

TZX
ESB
Mediocre 2.0

nothing

delay, onboard service

Mon, 12 Mar
DXB
SAW
5h 00m
Wed, 14 Mar
SAW
DXB
4h 25m
AED 1036
Trip: 3 days
3.9MediocreShow reviews
Overall 3.9 Mediocre
Based on 11 reviews
Overall
6.0
Boarding
6.1
Comfort
5.7
Crew
6.4
Entertainment
4.6
Food
4.9
DXB
SAW
Mediocre 2.0

We did an error in booking the return date, & found no point of contact to change the date

DXB
SAW
Mediocre 2.0

Probably the worse pre during and post fly experience in my entire life. Delays, gate changes, nearly missed connections, no space between the seats and not competent crew.

DXB
SAW
OK 4.0

Not much

ESB
AMM
Mediocre 2.0

The worst airport ever

The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time

DXB
SAW
Mediocre 2.0

The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible.

Dubai International to Istanbul flight information

Avg. flight duration 4h 41m
Flights arrive in Istanbul
Flights depart from Dubai International
Flight price AED 977
Distance 2997 km
Airlines Pegasus Airlines, Azerbaijan Airlines
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