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I was unable to take the flight due to the coup. But everytime I call it can never speak to a real person and the one time I did they said they would get back to me and it's been over a week. What can I do to get a reimbursement???

Cheap

Very uncomfortable seats No drinks included despite long haul flight Messy boarding procedures

Service is not good

The food served was nice.

The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!

flight was over 30 minutes late which is unacceptable for a 1:55 flight!!!!

90 minute delay on a 110 minute flight!

Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too.

We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more.

This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia.

There were many seats available on this flight as well as a luggage space, and at the time of departure flight attendant still insisted for me to keep my second bag under the seat. She was stubborn and unreasonable. It was one of those flights that don't depart directly from the gate, you have to take a bus to get to the plane. And we arrived 20 min late. Other than that, it was ok

It was very easy to print boarding pass.

The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic.

Flight was delayed over 2 hours. They don't announce anything on the speaker to keep you informed so we almost missed the flight altogether The vouchers they gave us for our wait weren't offered until just before boarding so we spent cash and never used the vouchers.

Flight arrived on time. f

Food was for pay and no entertainment.

Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment

I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight .

At check in staff did not know that I had 20 kg baggage allowance

Flight was delayed over an hour sitting on plane. Flight attendants were rude.

Staff was accommodating and friendly.

Aircraft condition, smelly.

Delay weather, not their fault

Left on time with no delays.

Delayed in airplane upon landing in Rome. Barely enough time for connecting flight.

Uncomfortable seats, mine had a giant metal box under the seat in front of me, so unable to properly place feet for a 9 hr flight. Flight attendants were blind when anyone needed attention.

Nearly all, but inadequate organisation a fuel leaking problem at AbuDabi airport on 10/02/2016.

Passengers were kept 3 hours in the plane during the impairment.

Very friendly staff

Service very good

Change in the inflight entertainment to more current programs and movies . Very poor limited choice . The toilet became out of use in the last hour of the flight . Very poor .

The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent

Nothing

Professional appearance

Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage.

Boarding was efficient.

No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service.

The food was good as always, the crew is nice.

It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content.

Very experienced and kind ground staff as well in the aircraft, BEST PILOTS IN THE WORLD ! Fantastic and generous portion of food, clean and new aircraft.

There is nothing wrong one could mention about Air Serbia - they have great connections, many destinations, from recently even direct flight from Belgrade to New York, very good prices, and beside Turkish Airlines they have the best food catering among European airlines ! I just hope that airport in Belgrade will follow the success of Air Serbia and that "Nikola Tesla" Airport will be upgraded soon.

Nothing

There was no entertainment and no food

Nothing

When I buy a ticket through etihad website, I expect etihad service, even if it was operated by other airline. Air Serbia managed to loose my luggage on a direct flight between AD and Belgrade, and the plane was very old, without entertainment.

Friendly staff

The plane was old and the standard was not business class. They ran out of many of the dishes and the food was very poor. The plane was understaffed resulting in poor service. I declined to join the air miles scheme as I shall not be travelling with them again.

Friendly staff good service.

The grill chicken served for dinner was cold.

Excellent service by good mood personal and cabine crew. I enjoyed the short flight.

Nothing

Late in time

There was no food or beverages handed out for free on the flight, nor was there entertainment - but no complaints here. The flight was safe, efficient, and exactly what i paid for. I only wish I could have gotten miles and smiles points!