Would you like to save as your currency permanently or for this visit only?
Quiet even though we were on lower floor and overlooked front of building. Great location. Restaurant (breakfast) food just ok.
The breakfast was very overpriced!!!
We upgraded at check-in for an extra $50 which doubled the space. The location is excellent as it's walking distance to several sites. The fitness center is excellent and is included in the price of the room. Lack of parking requires you to valet for $56 a day. If you are somebody that needs a great view you won't find it here.
Location Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
Very nice amenities and the shower was great! I booked my stay two month prior for a King Bed for one night. When I got there, they said they were sold out of King Bed's and all they had were two doubles. Not the biggest deal, but what is the point of booking a King in advance if that is not what is available? Also, our room did have a musty smell to it when we first got it. After running the air for a bit, it went away.
Internet, parking, tv hdmi not working, deceiving "city view"
Excellent Capitol Hill location. Comfortable base for young children on their first tour of the Capital.
Clean sheets, very comfortable bedding, clean showers and floors. Great location with respect to the national mall. Gym is great. Would definitely recommend. Nothing.
Walking to distance to good lunch and dinner choices Hotel lobby shop was typical "airport prices" for anything you'd want, making You feel like a fool if you didn't to walk across the street and buy a snack or coffee at 1/3 price.
That staff was very helpful and friendly. Also, the location was great. Very close to the Capitol building. We upgraded to a buffet breakfast, which was lacking and the hot food was cold. Not a good value at $25/ person, but at a hotel, I understand the price, but if the food is cold, then it was a waste of money.
Spacious room, quiet, clean and well-appointed.
The room was nice until we looked out the window and found we had a great view of the roof... (sarcasm) Valet constantly begging for tips. Being from Vegas I tip almost excessively however if someone begs for it or nearly has his hand out the entire time it is not coming. It's called a gratuity for a reason. Then when delivering the vehicle no opening the trunk, and doesn't return the seat to where they found it or at least close. Not much effort in valet.
Easy access to Metro, White Hose, Mall, etc. IF you are a walker. Very welcoming,professional and responsive staff. They were happy to change rooms to 2 beds when my son flew in from CA. Great catering staff and food. Clean and comfortable. A little dated and can be very expensive. My on-line rate with tax etc. was a reasonable $180. When I tried to add 1 night, they wanted $479! Needless to say, we went somewhere else.
Close to attractions Parking
The staff was very freindly, bed's and pillows were very comfortable, breakfast was delicious. Grear location in our Nation's Capital.
Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect. Bathroom was slightly small but very clean.
Microwave access would have been very convenient.
The hotel staff was great and I liked that they had parking. The room was nice & location was great. Everything about the hotel was great. One of the reasons I liked it was because it was smoke-free however, the room smelt of smoke the last night we stayed and even again in the early morning before we checked out. Not the hotels fault, was just disappointing.
Everything else. Got what I paid for with extras!!! WILL BE BACK!!! Would be great if each room have a microwave
Most friendly staff I've ever encountered at a hotel.
From the moment we stepped out of our rental car the hotel staff was friendly, courteous, and helpful. We had just come in to DC from two days of flying and driving and right away the hotel staff made us feel right at home. They carried our bags, helped us with transportation in DC by pointing us in the right direction, and even gave us apples on our way out for the day. We had never been to DC and have 2 small children and did all the sight seeing we could pack in for 2 days. The location of the hotel was great. One night the weather was great and we all enjoyed the walk through the city back and forth from the Washington Monument. It is quite the walk, so if you are not up for it we also took a cab and used Lyft in which every place only cost about 10.00 to get a ride to and from the hotel. I also feel compelled to mention that maybe it was the look on our faces when we stepped out of our car after the long traveling experince with 2 small kids, but whatever it was they upgraded our room to a balcony! I think her name was Elena that offered the upgrade, and it was very much appreciated!
The hotel staff were excellent and very helpful with restaurant suggestions and transportation. The room smelled very bad; like a mixture of body odor, Old Spice, and onions. I left the window open all day and it didn't improve.
Interesting restaurants nearby
I liked the location, the staff was very friendly, and the complimentary water. We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.
Location was excellent, most staff was nice and helpful. If you wanted Wifi, you had to pay extra. Channels on the television had horrible reception 9/10 times. One bellhop was incredibly rude when I asked to use a luggage cart, that were kept in their storage room at the moment, as I had multiple heavy bags to load in my car. Parking was outrageous per day ($60). This parking fee was also not included on Kayak or Pricline.
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
Proximity to WH
Location Room wasn't clean. Carpet smelt like cigarette. They charged me for parking that I did not use.
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
Friendly, attentive staff. Clean rooms and facilities. Location is within walking distance of many places to eat and a short ride from the national mall. Would stay again. Very cold lobby/restaurant/bar area. Thermostat in room kept malfunctioning. The maintenance guy brought us a space heater at one point. Requested shampoo at one point and three different staff people delivered some three separate times. Very friendly, but obviously some lack of communication. Staff was very apologetic about the thermostat and offered us a variety of comps.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
The hotel was very nice and extremely close to all the sites (just blocks from the White House). The room, service, and location were far above what I would expect for the price. Would stay here again and will recommend to anyone visiting the DC area.
We enjoyed our stay at the Washington court hotel after the liaison did not have a room for us. We arrived at the liaison at 12 am hoping to get into our room quickly and get some rest. We waited in line for at least 30 minutes to check in, as other guests appeared to be having issues with check in. After finally reaching the check in desk, we were told that the room we had reserved was not available. The only available room had no bed, just a pull out couch that could only sleep one person. This situation was the same for another 5-6 parties attempting to check in after us. We were given the option of staying at another hotel down the street and switching back to the liaison for the second night of our stay. We decided to cancel our liaison reservation and stay at the other hotel for both nights. The entire situation was handled in a very unprofessional manor, adding stress and confusion to what we hoped to be a relaxing weekend.
lovely place...great location. close to everything..congenial staff they even came to our door and asked if we needed more towels! No Pay Per View movies..and dish has them!
The room was a little bit too much in regards to modern art deco. There was no two lamp that was the same. Parking cost $48 overnight,
I liked the decor and unique style of the hotel. I checked in at night so when we arrived we were able to appreciate the dim lighting and music. There was a lot of activity going on over at the bar/restaurant. People seemed to be enjoying them selves. The room was nice and clean. I liked the products in the bathroom. The bed was comfy and the lighting was modern and unique. It took 20 minutes of standing in a very short line before I was checked in. There was a jug with fruit infused water for guests to enjoy. But there was also an overflowing trash can of plastic cups right next to it. There was only one person assisting customers. When I gave my name and info, the representative had a hard time. I showed her my reservation on my phone. She looked at it for at least 3 minutes and then told me that I need to call Kayak to get my confirmation#. I was confused and asked shouldn't she call them (since I stood in line for so long). Luckily I found what she missed on my reservation and she was able to check me in. Later that evening, we were given the number to a local restaurant that delivers. We ordered food. The next morning there is a receipt for a long distance call on the floor near the door. When I called the front desk about it, the rep said they would talk to their manager. When I checked out that day, I mentioned it and the representative at the desk dismissively said that her boss took care of it. No apology or friendly demeanor to spare I suppose. The carpet in the lobby needed vacuuming. It looked like the day after a party in the lobby.
The location was good. The decor was nice and what you would expect from a 4star hotel. They tried to charge us for umbrellas that were returned to the front desk. When I returned the umbrellas to the front desk, the lady was very rude for no reason. Two of the elevators were out of service and the other two seemed as if they would break soon. It was scary everytime getting into the elevator because it would shake and make a noise. Twice the door didn't close all the way completely, leaving a small crack, and the elevator would not move. I highly doubt I would stay here again because of the lady I dealt with that was rude and tried to charge me for umbrellas that were returned.
They didn't let us into our hotel room until very late in the day we arrived due to slow housekeeping service. Upon checkout, we realized we had forgotten a few items in the closet. I called the front desk to tell them of the issue and they said they would take care of it, but when I showed up a few hours later to grab my bags from the coat room and go to the airport, they had no record of me having called and couldn't locate our items left in the closet. One bellman went out of his way to help out and was able to find some but not all of our clothes.
Everything was nice. Great location. Fantastically comfortable bed. Slept like a baby Parking $48. My only complaint :(
- Great location. - Friendly staff. - Gym doesn't seem to be well maintained. - Noisy.
The rooftop pool cannot be beat. It is a beautiful space with cabana and plenty of seating. The room was on the 10th floor making the pool and fitness center easily accessible. Within walking distance to the capital and the mall. Hidden fees, and outrageous parking price, poor attitudes of front desk staff, "free coffee" pretty pathetic, coffee maker in the room not ideal. We couldn't take personal food up to pool despite no signs saying so. I felt like a teenager being reprimanded for sneaking candy into a movie theater. Bar at pool does have food, but be prepared to pay high dollar for pretty average food, without a lot of options. Poor communication regarding hotel activities, woke up for yoga class early only to find it must have been canceled without anyone letting us know. Pool was closed at 5 pm, we weren't even allowed to put our feet in because there wasn't a lifeguard. Website clearly says pool open until 10. It overall was fine, nothing miserable, but some of these details led to a less then impressive stay.
Either the hotel or this booking service gave misleading info. Internet was listed along with TV, sofa, etc., as included. But then the hotel said internet was $14.95/day. They eventually agreed to not charge me for it.
The location was great, good value for the room however parking was an additional $54/night. Try out Art and Soul restaurant, delicious! Parking. But in DC I guess it's standard...
the room was perfect had to pay for parking internet and food I i didn't like the customer service the elevator was not working my room was floor 8 even though i tried to connect the internet and pay it did not work when i talked to to the reception did not help they asked me to bring my laptop and phone down stairs
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
Clean room Quiet Friendly Staff Great location Great price Nothing!
It was clean The parking very expensive
Location was excellent. The hotel is really nice and the price we got could not be beat.
The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it! The room service options were slightly limited
Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean. Clearly some deferred maintenance in the guest room bathroom.
Close proximty to city center, metro access through lobby. Nothing
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again. Pool water was cold.
The location was great and the rooms were updated. To big. Staff was not very friendly.
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
I like that I was created with champagne and the staff were very friendly!
Well maintained older hotel convenient to restaurants and tourist attractions. Nice linens and towels. Great cocktail lounge. Friendly and welcoming service. Street noise; will bring earplugs next time.
The location 24 hr coffee station clean rooms Small room configured & supplied for the single business traveler. One bath towel 4 the family.
Staff and free snacks were great. Nothing
We were in DC to visit our son at GWH. Clean and efficient. Perfect location to the occasion. The bed could have been positioned 90° to the 8' room width.
The staff was warm and welcoming from the moment I stepped through the door with my 12 year old. I detest the hold hotels put on your credit card and don't release for days and was told I could pay the $50 incidental in cash (which I received back at checkout before the housekeeper had even cleaned the room). The room was indeed small with only 1 bed which would have been a problem if I hadn't been traveling with family. However, it was clean, along with the bathroom. I did whack my elbow against the wall as I was showering as the stall was a bit cramped. We received great instructions on how to make our way to the White House and monuments - - all within walking distance. We finished our running around a bit early so we took advantage of the 2nd floor lounge for about a half hour before heading back to Union Station. There was an industrial coffee/espresso/cappuccino maker, tea bags, newspapers, a big screen tv set to CNN, a charging station, computers etc. The rooms are too small for friends to convene comfortably so the lounge is a nice spot. Convenience: A block away from the Circulator, a block away from the Farragut North and Farragut West station (it is actually on top of the Farragut West station, however, the entrance is closed so it's necessary to walk to the other side a block down). The complimentary bottled water saved us some money and we surely took advantage. The shower was uncomfortably small for a tall lanky person like me. Whacking my elbow against the wall isn't something I expect to happen in a hotel (usually hotel bathrooms are more comfy than my micro bathroom at home in NYC). Also, the room did not have a mini fridge which would have been nice for our leftovers. The hotel is downtown so the area at night is sparse (still feels safe though). You'll need to take a little walk to find some good breakfast if you set out early on a weekend because the nearby places are either never open on the weekends or only open closer to 9 am.
Location, convenience Rooms are dated, small and dark
This is a great hotel, simple and convenient. The rooms are small, but quiet and the location is perfect. Right next to the metro and near the White House and mall. A little small... but otherwise great.
The location for downtown dc couldn't be better, and staff was excellent and very helpful Room was small but for the price value of everything else it didn't matter
We went to DC to celebrate my husband's birthday for a long weekend. We looked for a long time online and a lot of the offering was overpriced for the amenities available. The Club Quarters was a great find!!!! The staff was very helpful throughout our stay. There is an espresso bar on the 2nd floor!! We were a few blocks from all the greatest attractions, walked to every site. Never had to take a cab or the Metro. Overall, we had a wonderful stay and will come back. We found a gem in D.C. and will be recommending it to our family and friends.
food and service was good My husband and i were given an end corner room 302 that was way to small and gave a confined effect. We spent as much time out of the room as possible. Parking was also difficult due to lack of easy access to our vehicle asit was in an underground garrage.
Very clean, quiet and accommodating.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
Space in the lobby and common areas
space and design of rooms, beverages in the lobby difficult to locate the entrance upon arrival
Rooms very comfortable and coffee machine in room much appreciated. Bit of a walk to the nearest tube station, however, it may have seemed longer becuase of the stiffling weather.
Everything in the hotel was to an excellent standard At the time of booking, it was not made clear to me that there would be a 14-16% tax charge on top of the booking price - so it came as quite a surprise to me at the end of the stay
Nice environment, convenient to the subway, good living condition
staff and cleanliness
The friendlyness of all the staff and general up keep of the hotel even with the work in place'
Very helpful and friendly staff, lovely room, with a nice view of Washington.
Everything, they were very good, since now i will use Hilton always, i really like that hotel need more elevator, i had to walk very long to my room
Helpful, friendly staff. I really like that it is a pet friendly hotel.
I liked the organization of front desk.
Updated, modern hotel. Very friendly and helpful staff. Great location for touring DC by foot. Restaurant food was so-so. Found places close by for all of our other meals.
Friendly staff. Citrus water in lobby refreshing Great interior design/decor Location No free wi-fi
Customer service The sofa sleepers
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
Location Maids Front desk staff on more than one occasion Very small rooms
The actual hotel was clean and updated, the staff was friendly and helpful. Overall the actual stay was great. Nice little happy hour offered at the bar. Valet parked my car for 1 night, and took it upon themselves to charge $50 to my credit card, plus a $17 convenience fee. No lot in the surrounding area exceeded $25 for overnight parking. I should have parked my own car. I feel that the hotel was nervy and rude to charge us double the going rate for parking - without notifying me. I felt taken advantage of, since we were already paying top dollar for a 1 night stay. The hotel was nice, but not that nice. I stay in DC all the time, but I may not return unless this problem is rectified.
Amaizing service with very friendly staff Beds and pillows were amaizing
The staff were very friendly and the hotel was beautiful. We'd definitely stay here again!
Comfort of the room Lack of phone service or free wifi.
We were in a suite and it was spacious and nicely furnished. Most staff were nice. Great having a Starbucks in the lobby. Nice central location. The bathroom was small, especially the corner sink. There was no counter space. Front desk clerks were hit and miss. Some nice, some not. Concierge staff were great. The breakfast was OK, not great.
Excellent service. I ask them if I could make my check in before 3 pm (the official hour) because I was going to arrive at 9 am, and they had my room ready for that hour.
The staff Felt a bit hurried to finish our breakfast.
Location Horribly overpriced
The hotel is a beautiful place with excellent finishes. Everything was in great condition and high quality. The rooms were small, which in understandable given the location, but this was a double bed room so it seemed even smaller.
Most convenient location. A short walk from Union Station where our bus dropped us. A short walk to the memorials and the mall. The lobby was huge and welcoming, though some of the couches were a bit worn and needs to be replaced. The rooms were clean, beds comfortable, and there was a Keurig coffee maker in our room! The bathroom was very spacious and the showers were awesome. A safe would have been helpful to store passports, money and small electronics instead of lugging everything around while touring. A small refrigerator would have been a good enity to have. My 5 yr old grandson had milk and snacks that needed c
Quiet room. Shower worked. First room not clean (pubic hair in tub, stuck to used soap). Changed room. Got a sarcastic apology. Next day, coffee maker in room didn't work. Asked for a new one. Instead, they sent a repair guy ("did you put water in it?" -really!?). Took 45 mins to finally get coffee & hit the gym brfore AM meeting. And what a dump of a gym. One of two treadmills broken, eqipment from 1980. Oh. And $10 for in-room wifi? Why would a business traveler stay at this place? I won't do so again.
Friendly staff, accommodating, awesome location No pool
Bell staff and front desk staff at check in were very helpful. Also housekeeping staff was quite nice. Check out staff not very friendly
very close to visit places. very neat and customer service was very good. I would recommend this hotel to my friends
Baggage holding after checkout. Plenty of towels. Limited to 30min free wifi in lobby. Hours of bar.
Broken towel rack in the bathroom
Location is good and central. Price was o.k.-ish. Doormen friendly. front desk staff was either not friendly (one person) or not very competent (second person). Bathroom was not cleaned well on arrival and cleaning person wasn't friendly, either. Won't stay here again.
Valet and door staff were terrific, as was check-out staff. Rooms were clean, comfortable and well-appointed. The location was perfect for our activities in the city, close to the Metro and the Capitol. Price was very reasonable, Overall it was an excellent value. Registration person never bothered to look up during the transaction, even when we first approached the desk - she just sensed we were there and launched into her questions. Repeated the mistake when we returned with the valet ticket to stamp.
I RESERVED 5 ROOMS BUT WHEN I CALLED TO ASSIGN NAMES TO THE ROOMS, I WAS SUBJECTED TO A PISSING CONTEST BETWEEN THE FRONT DESK AND RESERVATION DEPARTMENT. iT WAS SUPPOSED TO BE RESOLVED, BUT ON ARRIVASL IT WAS NOT. iT CONTINUED DOWN HILL AT THE FRONT DESK. NEVER AGAIN...
Central location and near Union Station.
Staff all friendly and welcoming. This is our third stay and it is still our favorite in DC. Breakfast is expensive but pretty good.
Location. Pleasant, friendly.
Fun hotel, great staff. Enjoyed the visit Some issue with Bis at breakfast. Had to ask for many missing utensils, jam on table had been opened and used. Hard to get coffee refills. Lunch was excellent on all counts.
Nice room, liked the yoga mat in the room, great location literally minutes from Union Station, and very close to Capitol Hill, museums etc. When I checked in, the staff was very unfriendly. Seriously unfriendly. There was also a problem with the kimpton rewards. I signed up several days before the visit, and got an email that I was accepted, but the hotel had no record of this. I was able to login to the wifi with the email address I used with the kimpton rewards, but the hotel could not find it. It seems that they didn't want to accept it, even though they advertise it on their website and in the room.
Hotel was nice and clean for the most part. Staff was wonderful and helped us valet park six hours before our check-in time. Location was close to Capitol Hill, yet in a shady part of town. Bed linens had some yellow stains, but we just folded that part to the end of the bed.
Very friendly and helpful staff. Beautiful rooms, close to the Capitol. Excellent pick.
Great staff, very accommodating. Perfect location, close to all.
Everything exceeded my expectations. The room was clean and the bed was super comfortable. Loved the rainfall shower. The valet fee is overpriced. We were unable to get into our room because our lock needed to be charged. This was an inconvenience.
1) clean bathroom 2) bath tub doesn't clog when you take a shower; commendable on this part. 3) bed was very comfortable. 1) Accepts pets; this should be flagged prior to booking. There should be an option for customers to select non-pet room esp if one has allergies. 2) Business practice of asking for advance credit card signature. 3) WIFI and use of business center equipment are not standard amenities and customer pays i.e. cost of WIFI is based on GB of data.
60 dollars for valet parking no other option
no self-parking. valet parking only. when I tried to do valet parking, they didn't allow me to do it.
Very Clean Comfortable beds
Valet parking was extremely slow and expensive
Within walking distance of tourist sites and great restaurants. Comfortable beds! Hotel bar had great happy hour and the bartender made the perfect old fashioned with love.
Everyone was very helpful & attentive!
I think I got bit... there was something biting
Great location - very nice and clean.
Location The staff (including management) did not respond adequately to their system being down during check in. Problems like that are expected but management did not issue an apology to all guests waiting in line for 30+ minutes and did not show the urgency to find an alternate way to check in all the guests affected by the hotel's system outage.
I liked the late check out option. The bed was extremely comfortable. The room was very clean. The front desk attempted to charge me for wifi even though my reservation included wifi. They expected me to pay or go out to use the public library in the common areas. After a visit back down to the front desk they provided me with an access code.
fabulous concierge. Terrific and easy location
Big beds, room actually turned out to be what was pictured, free internet, door/parking staff and maids all very courteous, no loud or rowdy guests or noise, plenty of space in the room, big tile shower, big flat tv, allowed us to check into room and park super early without question or fee, great location on DuPont circle for walking to destinations, restaurants and people watching. The toilet is basically beside the bed behind a glass door and there is no fan, pick any corner of the room you are in right now then imagine your romantic partner going to the bathroom right in front of you in that corner for a better idea of this mutually embarrassing set up, the shower 'door' is a two foot wide sheet of glass beside the toilet, everything gets soaked when you shower, the a/c is either cold or hot, heat is very musty smelling, we ran a/c entire time to avoid musty heat smell, it never turns off, wi-fi went out first day had to use 3 ft cord for remainder of stay, a small fridge or microwave would have been nice, you can't keep food/drinks cold or reheat leftovers, makes me sick to eat out every meal.
A wonderful hotel with really nice rooms. Absolutely close to the metro stop. Very friendly and helpful staff.
The clean, modern design of the facilities and the room. The room was really hot at night and we couldn't open the windows.
Overall this hotel provides top-notch service and is conveniently located in the beautiful Dupont Circle/Embassy Row area. The rooms are upscale, comfortable and nicely decorated. The bathroom design lacks privacy (frosted glass walls) and the window treatments (plantation shutters) are not room-darkening enough for anyone wishing to sleep in beyond sunrise.
Good value for money, close to Georgetown and metro Noisy aircon
Love the location, decor, bar and fantastic rooms. N/A
I received a complimentary upgrade which was fabulous.
Location A faulty hairdrier
was a new, clean, modern hotel in an excellent location - easily accessible by car, public transport and walking distance from many great restaurants and breakfast cafes. The rooms were clean and comfortable. Although we had read the terms and conditions in advance and notified of our requirement for an extra bed for a child, this was not arranged for and required some negotiating with the staff before this was taken care of. We ended up in a room that was spacious, but quite loud as the hotel's air conditioning was right next to our room. Some of the cost information on the Booking.com website did not correspond to reality, e.g. parking or cost for extra bed.
The Quite and the comfort and access to shops No, It was very pleasure to stau in Dupont hotel and I will come back
The staff was friendly, location was convenient, rooms were very comfortable and nicely furnished.
Unique historic and charming hotel in great downtown location. Nice antique furnishings, nice dining are for breakfast. The room was small but clean and comfortable.
Small room. Dirty carpet. TV in a cabinet. Full size bed. Horrible stay
The location is convenient.
This hotel is an oasis within the city offering old fashioned values and quality service.
The hotel was quiet, the room furnishings were fresh and attractive, and I found the decor pleasing generally. The room overlooked the courtyard, which was also quiet. A good location too--we were able to walk to many of our destinations right from the hotel. Staff were friendly and very helpful. I needed a cab one rainy morning, and asked at the front desk if they could call for one. Instead, the bellman grabbed his umbrella and went out to the street, down to the nearest busy corner, and whistled up one for me. Above and beyond! Our room was small--would have been perfect for a single guest, but a little cramped for two. Just one bedside table, for example, with no room for a second. We would have liked a king bed, but one evidently wasn't available--again, perhaps a size issue. Last, half the wardrobe cabinet was taken up by a room safe and refrigerator pre-stocked with candy, soda, and alcohol, so there wasn't quite enough room for two people to hang our things. And yes, no iron or ironing board. We didn't try the meal facilities. We'd stay again--the pluses outweigh the minuses.
Spacious and comfortable. Visibly older and run-down in places.
location and the size of the family room is perfect Bathroom of the room is too small ,rooms are too cold ,no place to get poor breakfast
The hotel was absolutely stunning! The restaurant's service was great and the food was delicious.
staff was courteous They accepted my reservation then gave away the room. Sent me to another hotel without rooms. A true nightmare in the middle of the night in DC
The hotel has been recently renovated, so everything was brand new. Note that only half of the hotel is the "historic" part, now the other half is new. That didn't bother me at all. There was a very nice, upscale feel to the whole place. The staff were wonderful - very nice and accommodating. I stayed one night and when I came into my room after being out, all of my lights weren't working - a breaker had blown. When I called the front desk, it was taken care of within 10 minutes by a very polite maintenance staffer. The location was just okay - I walked from the closest Metro (Mt Vernon/Convention Center), and found myself walking along a street with boarded up houses. I wasn't taking any shortcuts, this was one of the main streets by the hotel. This wasn't too much of a problem for me, as I used Lyft to get everywhere and didn't do much walking at all. But it is something to keep in mind if you are making a reservation here. The only other thing was that my bed was very firm. That's a total personal preference, but did interfere with my sleep
Charming historic feel, convenient location but out of the big hotel loop. It felt more like staying in a neighborhood yet could easily get everywhere I wanted to by walking or metro. The staff was pleasant enough but I would have expected a small hotel to be a little more personal.
The hotel is within 4 blocks on the Mt Vernon/Convention Center Metro station. There's a CVS close by for forgotten items and it's on the way to the metro. There's a few places to grab a meal within a one block radius. The staff was very friendly and the room was clean. They have a business center with a printer for printing boarding passes or emails. The TV has a great selection of channels. The toilet was really low, hard for tall people with bad knees. The bed could have been a little more comfortable. The A/C blows on the bed if you don't adjust the levers. There's not enough light by the mirror for makeup, they need to have a movable mirror that you can take to the desk. Only one of the bedside lamps worked. One of the elevators was down, so it sometimes took a long time to get to the room.
Location...Its a short walk from the Washington Mall. They dont have an AC.They have a heater and if you tell them your room is too hot, they asked us to open a window They gave a loud fan which made noise than cool the room. The room is tiny.The flush in the restroom was inefficient. There is no option to park your own car.The valet service is mandatory and is an additional 45$ per night. No inhome laundry service. We walked in from the rain soaking wet and they said they didnt have a dryer in house.
Pleasant helpful staff, superlative room, great location, overall would visit again
Convenient location to my meeting. Staff is very courteous and helpful. Be sure to ask for a quiet room. The traffic on Mass. Ave. side can be heard even on the higher floors.
CLEAN ROOMS AND COMFY BEDS, GREAT LOCATION
the hotel provided free wifi,was clean and comfortable and was in walking distance of all main attractions needed a little up dating
A very business-like but friendly hotel. The staff were particularly helpful but not over the top. Boutique - but not small. Very convenient for the local convention centre without the overblown prices of the other "standard" business hotels. An excellent restaurant, conducive for business meetings. I will make this my regular stay for future annual conferences.
Excellent location. In-house restaurant for breakfast. Only one chair in a double room.
I was given the suite as I booked two months ahead of the stay. It was really an experience to have the suite in such a vintage hotel
The hotel and the staff. Both warm inviting and beautiful!
The staff were very friendly and helpful our room was at the front of the building and traffic at 5am was very loud.
The room is very spacious, clean and very well decorated. The bed is even more comfortable than Hilton! I enjoy my stay here. Definitely recommended!
The staff was very freindly and attentive and the hotel itself is beautiful. The fitness center was impressive. There was no wi-fi availbale in our room and we had to pay 13$ per day for internet acess.
incredible suite for the price... they tried to put me in a regular dbl room when I checked in! Reminded them I had booked and been confirmed by their reservations mgr for a suite with 2 dbl beds.
A really fabulous hotel, friendly, happy and helpful staff, proud of their hotel and city and keen that you share it Not guite the same for some of the bar staff
Very polite & accommodating There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
The staff was very friendly and helpful. Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.
I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit. The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.
Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room. The refrigerator was broken. We were able to make due with ice from the hall.
The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance. I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!
The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well! Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.
Location and cleanliness
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.