It was right in the heart of DC so we could walk everywhere The staff was polite and courteous, not too over the top Nice convenience shop near the lobby area Close to affordable parking not connected to the hotel
The room was a bit tight for the 4 of us Dining options were limited at the hotel and expensive Parking was double what we would have paid directly across the street in the CityCenter plaza
A responsive staff, comfortable room. No problems. Room was ready at 9 am.
Nice staff and location
Metro attached to hotel Liked comfort and flexibility of restaurant and bar. Very accommodating to our family of 15 for dinner.
As an Ohio State Buckeye fan, there on the annual rival between OSU and Michigan, we wore our OSU gear and decided we liked the hotel bar nooks of chairs around TV. We were so disappointed the bar only plays music and the TV’s are muted. There were other guests also asking to hear the game. First staff said they can’t play the TV volume. Then they said they would try but there was no one in house that knew how to. We certainly would have spent the time at another establishment. I’m glad I wasn’t hearing impaired. No one on site even knew how to put on subtitles to follow the story. Didn’t expect that negative experience.
The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it!
The room service options were slightly limited
Convenient location near Chinatown Metro
Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean.
Clearly some deferred maintenance in the guest room bathroom.
Christmas break mini getaway
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again.
Pool water was cold.
I like that I was created with champagne and the staff were very friendly!
The location was great and the rooms were updated.
To big. Staff was not very friendly.
Close proximty to city center, metro access through lobby.
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel
It was clean
The parking very expensive
Location was excellent. The hotel is really nice and the price we got could not be beat.
Newly renovated twelve story atrium hotel with all non smoking rooms located 3 blocks from the Washington Convention Center and between the White House and Capitol Hill. This upscale hotel offers exceptional value for the business and leisure traveler. Grand Hyatt Washington is located at Penn Quarter, with direct lobby access to the metro. All rooms are Non Smoking.
Based on 5,621 reviews
Value for money
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