The Dupont Circle Hotel

Great location but service was substandard

Pros: The neighborhood had a little of everything for you whithin short walk distance. Was nice to have the calm of the neighborhood but close enough to get into the hustle of the downtown area.

Cons: The housekeeping staff spent more times in the hall on their phones texting and talking. We left our rooms around 10a and when we returned around 4:30 Our room had not yet been cleaned. Before we left for dinner we called and asked that our room be refreshed and housekeeping said they would be right up. They never came. I did say something to the front desk at check out - her response was "oh, that's not supppsed to happen that way. Now, I did get an email from management apologizing, but stating that he discussed with housekeeping and they blamed us for having the do not disturb on. We had made sure it was Not on (double checked) before we left for dinner. The staff was very friendly - just REALLY distracted with their phones.

Poor customer service

Pros: The only thing I can really say is that the location of this hotel room is right in the middle of everything.An the shower was great

Cons: Where do I start, first off the rooms don't match the picture online. The staff there is very rude. The only way I was able to get any help from them was to ask to speak to the manager. The beds there look like something from 1980's . There is no door on the bathroom so if you want to us the bathroom if you have family,friends with you you have to use the lobby bathroom. The parking fee for this place is way to high your best to drive 2 blocks down an park your own car for $15.00 instead of paying the hotel room $55.20.

Bad experiencia this time

Pros: Location, Cafe DuPont and Bar DuPont

Cons: Terrible reservation system. I believe they intentionally overbook the hotel and end up turning away guests. WiFi is terrible. No connection during my 5 nights even after daily complaints. Night front desk staff is mediocre.