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Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home. Having to leave so soon. Should have booked a much longer stay!
It's a historic building with an invaluable art collection. Their claim to have a pool is ludicrous.
The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan. There is a lot of traffic directly outside. Not good for early check in.
I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.
The Gallery Inn was great, location, service, but when we booked in the bathroom was across the hall and I was not informed until we actually got to the room. For $306 a night the bathroom should have been adjacent to the room. The bathroom was across the hall. For the price of the room this should have been pointed out to me before we were let into the room. Because you haul your suitcases up and down stairs. But for just one night I let it go.
The hotel was very interseting. Many small courts with great views. Hotel rooms were decorated with antique style furnishing. Hotel owner's art work (good) on display throughout. Great location. The beds were only full size vs queen or king. The A/C was kind of loud.
Small room, with too many things inside. Price too high for his level.
The Gallery Inn is wonderfully unique. The woman who greeted us and gave us a short tour was warm and pleasant. I would recommned this hotel to certain friends who enjoy unique accommodations. Our room had an excessively strong smell of mothballs. The owner's presence was somewhat disconcerting. I almost felt I was intruding rather than it being "our home away from home".
Excellent location, great friendly staff, wonderful artwork throughout the Inn. Beds and pillows were extremely comfortable. Had to ask 3 times to have toilet paper brought to the room, as the maid never replenished the little bit that we had left.
Great service, excellent atmosphere in a beautiful surrounding, very nice personal contact with the owner during owner's reception. Nothing.
Amazing history and decor of the building, ideal location. hot water was a little tricky (but it's historical building); loud neighborhood music on Friday nights (I brought earplugs).
An amazing property with incredible atmosphere A total 'rip off' with an almost non-existent breakfast, in fact the worst I have ever experienced anywhere!
The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent. The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.
The hotel was in an old restored villa. It was amazing. The service was great, the location in Old San Juan was close to all the sights, and the atmosphere was wonderful.
The location was excellent & the staff very friendly. The room is original & decor great, just a bit too tight for comfort.The breakfast request was for 7am, it arrived at 7:20, with taxi pick up at 8am. Maybe a selection of tea, not just green tea, and coffee ready & hot h20 would have taken off the edge.
Old world charm, quiet, helpful staff, in the heart of Old San Juan, friendly cats, beautiful art work, and a comfortable mattress. Nothing.
The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there. Because of it old structure lots of stairs and ups and downs and delicate plumbing. But that's part of the charm! No staff at night but phone in case any problems arise.
It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan. There is no parking like all the other hotels in Old San Juan (500 years old city). Some areas need to dust off more often than they do.
Location in the center of Old San Juan is great. I did not like that I paid extra for a room with balcony access that didn't have it. The doors were locked with key. When I asked for assistance with the doors the staff acted surprised that they were locked with key and none of them knew where to find them or how to get the doors open. The air conditioning was also set to heater when we arrived to the room. When we mentioned the staff member at the front desk simply said to wait it out for it to cool off. Sorry but if I wanted heat in Puerto Rico I could simple open the balcony doors. Oh never mind those were yet another amenity that was falsely advertised.
Room was dated, hair in bathroom, toilet clogged, shower head calcified and dirty, twin sized bed and I order to get an additional two size bed you have to pay $25-$50... Last but not least bed bugs, I stayed one night and got out of there. Location
Located in the middle of Old San Juan. Easy walk to most everything. Hotel was built in 1860, so it's not super modern. Most everything works, just a little slow sometimes. Staff is friendly and very helpful. Would stay again. Wasn't disappointed in much, just understand going in that it's 155 years old.
Service and location.
Cheap hotel one step above a hostel.
Location was great
large room, great balcony view, right in the heart of old San Juan