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Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again! Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!
Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing. Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.
The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out. Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!
The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.