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Details
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Reviews
Overall
8.1 Excellent
Based on 791 reviews
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All reviews 8.1
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Couples 8.1
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Families 8.2
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Business
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Solo 7.8
8.8
8.4
7.9
6.6
5.7
4.5
9.1
8.3
7.8
5.0
5.0
4.0
8.9
8.5
7.6
6.6
5.6
5.0
8.8
8.4
7.9
6.7
5.4
4.5
data provided by TrustYou
"Stylish hotel"
"Friendly atmosphere"
"Beautiful architecture"
Top positive review
Top critical review
Excellent 8.0
The hotel was in an old restored villa. It was amazing. The service was great, the location in Old San Juan was close to all the sights, and the atmosphere was wonderful.
OK 5.4
The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent. The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.
Recent reviews
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OK
4.0+An amazing property with incredible atmosphere-A total 'rip off' with an almost non-existent breakfast, in fact the worst I have ever experienced anywhere!
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OK
4.4-Small room, with too many things inside. Price too high for his level.
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Excellent
8.0+The hotel was in an old restored villa. It was amazing. The service was great, the location in Old San Juan was close to all the sights, and the atmosphere was wonderful.
Details
Map
Reviews
Overall
8.6 Excellent
Based on 107 reviews
10.0
9.7
9.7
9.3
9.1
4.7
data provided by TrustYou
"Good restaurants & bars in the area"
"Beach nearby"
"Friendly service"
Details
Map
Reviews
Overall
7.0 Good
Based on 667 reviews
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All reviews 7.0
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Couples 7.5
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Families 7.7
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Business
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Solo 7.6
8.7
7.4
4.2
4.1
4.1
1.5
8.9
7.5
5.9
4.6
1.5
8.5
4.9
3.6
8.9
7.4
5.5
4.5
4.2
data provided by TrustYou
"Beach nearby"
"Good restaurants & bars in the area"
Top positive review
Top critical review
Excellent 10.0
Extremely clean and cheap for the cleanliness and comfort this place provided. Staff were extremely nice! & even got access to their other hotels' pools and this one outdoor color-lit hot tube. Amazing! Really enjoyed staying here. Extremely comfortable and clean/fresh bed. Shower water was great. So much better than other airbnb locations I've rented for a much higher price. Very quiet and peaceful as well even though it is right downtown and 5 min walk away from the beach :)
Mediocre 2.5
One of the room (#10) was originally a car garage and transformed into a room... Horrible place, the toilet and shower is seperated by a partial wall that is not connected to the ceiling and a curtain 'door', not even a regular door, you literally sleeping next to your toilet. Spend the extra 10-15 bucks for a regular room. Overall this place is not worth to stay here, not even a single night.
Recent reviews
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Good
6.0+I was happy that those other very negative reviews were wrong. Casa del Caribe is perfectly adequate considering the price. And the location--in Condado--was great! Yes, I had to jiggle the light switch to make the lights come on, and yes, the water in the shower was hard to adjust. But considering what I paid, I was happy to be a little rustic for a couple of days.-The coffee at breakfast wasn't to my taste, but there is a Starbuck's across the street. Although I called from the airport, as instructed, I stood on the sidewalk for 20-25 minutes while waiting for someone to let me in. (There is nobody at the desk after five or six p.m.) I hope they will kick in a few extra dollars to get a router that will get the wireless signal throughout the property--not just in the commons area.
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OK
4.0+Location is superb, right in the center of upscale Condado and 1 block from the beach.-Hotel is bare bones type, lacking most amenities. Staff is very limited (usually one person) who does everything. Rooms are pretty clean under these circumstances. In the middle of my stay, the roof was renovated. Job was very noisy and sprayed black filth all over the grounds, cleaned up only when the job was over. Room telephones did not function and no one came to repair them.
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Excellent
8.0+The staff was very friendly and nice. The rooms were not state of the art, but they were clean. Hotel is located in a good section of Condado that is within walking distance to lots of restaurants, casinos, and the beach. I had an issue with my room that the staff quickly apologized and very quickly made up for my inconvenience. I would stay here again no questions asked.
Details
Map
Reviews
Overall
7.4 Good
Based on 472 reviews
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All reviews 7.4
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Couples 7.1
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Families 6.5
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Business
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Solo 7.4
8.5
5.7
5.7
3.8
3.3
2.9
8.9
8.5
5.5
3.1
3.1
2.1
2.6
8.5
5.9
3.2
3.1
2.5
data provided by TrustYou
Top positive review
Top critical review
Excellent 10.0
My first three nights here, I stayed at a room with a balcony and it was amazing. It's right in the heart of Old San Juan so you get to wake up eaveryday with the beautiful city noice of the livily city outside. It really is an amazing place to stay for a long time. Try to stay in a room with balcony, you will love it. I absolutely hated that there's never parking available at any time of the day for your rental car. If you don't have a car then this will be the perfect place for you.
OK 5.7
The location is in san juan It was very loud staff was unavailable after 1830 bathroom was small balcony is small dirty
Recent reviews
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OK
5.7+The location is in san juan-It was very loud staff was unavailable after 1830 bathroom was small balcony is small dirty
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Excellent
10.0+My first three nights here, I stayed at a room with a balcony and it was amazing. It's right in the heart of Old San Juan so you get to wake up eaveryday with the beautiful city noice of the livily city outside. It really is an amazing place to stay for a long time. Try to stay in a room with balcony, you will love it.-I absolutely hated that there's never parking available at any time of the day for your rental car. If you don't have a car then this will be the perfect place for you.