Overview

Sheraton Puerto Rico Hotel & Casino
Top Casino Hotel

200 Convention Boulevard, San Juan 00907, Puerto Rico
+1 787 993 3500

AED 650+

Overall guest ratings

8.6/10 Excellent
Based on 1,185 reviews

Review highlights

  • 8.8
  • 8.4
  • 6.8
  • 5.7

Good to know

  • Comfortable beds
  • Friendly service
  • Great view

Nearby

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    About

    Situated in the midst of the Puerto Rico Convention Center District and next to the marina, our hotel is a district centerpiece that is conveniently located just 10 minutes from the international airport and five minutes from historic Old San Juan. An abundance of on-site activities are sure to keep you busy and relaxed. We offer several great dining options, a terrace lobby bar, world-class casino, full-service spa, 4th floor outdoor infinity pool, and we are a short drive from the beach. In our 503 stylish rooms, including 22 superbly appointed suites, state-of-the-art amenities will help you rest easily: 40" flat-panel televisions, Wi-Fi access, a spacious and well-lit desk, and the Sheraton Signature Sleep Experience for great comfort.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Casino
    • Spa
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 1,301 reviews
    • 8.8 "Pool is good."
    • 8.4 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      7.9 "79% said the reception staff was great."
      7.1 "71% were happy with the room service."
      8.3 "83% said the concierge service was amazing."
      7.5 "75% found the restaurant service to be one of the best."
      8.6 "Housekeeping was great, according to 86%."
    • 6.8 "Rooms are ok."
      5.1 "Only 51% said rooms were clean enough."
    • 6.7 "Location is acceptable."
      6.7 "Only 67% were satisfied with the proximity to sightseeing."
      5.7 "Reasonably accessible by car, said 57%."
      6.7 "Restaurants & bars in the area were ok, according to 67%."
    • 6.3 "Breakfast is mediocre."
    • 5.7 "Internet is average."
    • 3.7 "Value below average."
      2.5 "The price was too high for 75%."
      3.8 "62% said the breakfast was too expensive."
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    Overall rating

    8.7 Excellent
    Based on 780 reviews
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 7.5 "High comfort."
      7.6 "76% said the beds were comfortable."
      9.0 "90% thought rooms were spacious."
    • 6.6 "Rooms are ok."
    • 6.1 "Location is acceptable."
    • 5.8 "Breakfast is mediocre."
    • 3.6 "Value below average."
      3.1 "69% said the breakfast was too expensive."

    Overall rating

    8.5 Excellent
    Based on 338 reviews
    • 8.4 "Pool is good."
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 8.0 "Vibe was good."
      7.3 "73% thought, the hotel was modern."
    • 7.9 "Good amenities."
      8.2 "82% thought the building was wonderful."
    • 7.0 "Good location."
    • 6.5 "Rooms are ok."
    • 6.4 "Breakfast is mediocre."
    • 3.5 "Value below average."
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    Overall rating

    8.5 Excellent
    Based on 78 reviews
    • 8.2 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 7.4 "Good amenities."
      7.7 "77% thought the building was wonderful."
    • 7.0 "Good location."
    • 6.5 "Rooms are ok."

    Overall rating

    7.9 Good
    Based on 104 reviews
    • 7.9 "Good service."
      8.8 "88% found the staff to be very friendly."
    • 7.9 "Good amenities."
      8.2 "82% thought the building was wonderful."
    • 6.7 "Rooms are ok."
    • 6.5 "Location is acceptable."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Casino Hotel
    Guests think this is a perfect casino hotel.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Great view"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    resort fee
    infinity pool
    nice casino
    friendly staff
    great pool
    san juan
    pool was awesome
    hot tub
    beautiful facility
    convention center
    cab fare
    restaurant in the hotel
    great views
    drinks are expensive
    great hotel
    extra charge
    key to access
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