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717 Orleans Street, New Orleans, LA
0.4 km from
Service and location.
Right by Bourbon St room was clean and nicely appointed great central courtyard with pool Location makes it noisy rooms on one side were noisy to a non-stop generator terrible pillows no room service uninformed staff (front desk not aware there was no room service, housekeeping not clear whether feather pillows existed... isn't this a basic requirement in most hotels? plastic mattress cover - I guess too many people enjoy the party atmosphere too much & they have mattress issues!
Location The room was too small especially the rest room. The hotel is nice but needs an update. The mattress was old and lumpy. I would not recommend this hotel to a friend.
Great location. Great water pressure. Gym was more than adequate for me, although was small, so if more than a few people wanted to work out at the same time, it could get a little crowded. Very friendly/helpful staff.
Friendly staff, everything worked Noithing
Service was really bad, no ac nightmare of a night
If you are looking for a place to stay in the French Quarter, close to the action but not in the midst, this is it. Hotel Provincial is everything you'd expect with a boutique hotel. Rooms were small but adequate. Beds are comfortable. Bathroom space is generous. One of the best features is the middle courtyard. Kind of acts like and outdoor lobby. Enjoyed sitting there early in the AM before heading out for fun. Hotel convenient to Jackson Square, Royal/Bourbon street action yet far enough off track so you don't have to "live" with the distraction. Most of the staff was friendly and very helpful A few staff members need to go back to customer relations 101, but thrat is hardly a reflection of the staff overall
location price furnishings, maintenance level
Perfect location, very nice rooms and beautiful pool area. Staff was incredible and probably the nicest pet friendly hotel I have ever stayed in. Very close to all the fun, Harrah's casino, Cafe du Monde, house of blues, Bourbon St. We walked everywhere had a blast and never even thought about a cab. Nothing, the hotel was great and New Orleans is one of my new favorite cities on the planet!
The hotel felt very French, romantic, and quaint. It was in a perfect location and within walking distance to the wedding we were attending that night. The rooms were cozy and the balcony was nice. Somehow my reservation was saved under the name "Judith" (not sure if this was a mistake on Kayak's end, or the hotel's), and the staff treated me as if I had done something wrong. My name is not/has never been/isn't even close to Judith, so there's no way I accidentally gave them the wrong name. I entered the hotel to check in with the three friends who were also in the room, and they couldn't find the reservation and I had to ask "ok so what do I do?" and they told me to call whoever I booked the reservation through. The woman at the desk was rude and unhelpful overall, and finally, after we got the whole thing sorted out she noticed that the reservation had been made for two people instead of four (all four of us were standing at the desk) and she proceeded to charge us and additional $50 for the extra people. Of course, I was dishonest about the number of us in the room, but an extra $50 just seemed unnecessary seeing as we only planned to sleep there and not use an abundance towels, or even eat breakfast. The frustrating thing is that my emails from Kayak are addressed to me, with my real name, so I think the mistake was actually on the hotel's end and yet they were extremely unkind and did not apologize for anything. It was just bad business practice, but I suppose with a location as great as this one they'll continue to fill rooms no matter the customer service. Also the price for parking was just insane. I recommend looking for other places to park; a few of my other friends found a nearby lot for $15 overnight parking.
The outlets in my room were almost non-functional. When I tried to plug in an appliance, the plug would wiggle and fall out just enough that it would lose contact and stop working. The TV wouldn't turn on because of this, and I had to plug the hair dryer in next to the door because the outlet in the bathroom didn't work.
Great location but not clean at all. I noticed our bed comforters were dirty as well as the sheets. Have a gut feeling they were not changed. Watch out for bed bugs. Management needs to get on how clean the room and bathroom is. The shower had that brown rust on the walls. Personally I would not stay there again.
We did not have any problems. The room was adequate with good air conditioning, and the staff was friendly. We felt the hotel was a great value and the location was perfect. We were steps away from Jackson Square and a block and a half off Bourbon. The room was a little dark and outdated, but nothing I couldn't handle. They probably should renovate the bathroom sooner rather than later.
Location Front desk staff could have been more friendly and the check-in process was slow and inefficient. Breakfast was minimal: stale pastries, a fruit basket, OJ and coffee.
It was close enough to the action to walk there but far enough away that it was quiet. Wonderful French Quarter hotel and experence . Jenny and Eric really went above what was expected. They added so much to our trip with tips and advice
The room wasn't ready by checkin, the room had not been cleaned (bottle caps and trash still in the room), the bathroom was still a mess, no windows in the bedroom. I stayed one night before getting a room at the Marriott.