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New Orleans hotels near New Orleans African American Museum
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Best New Orleans hotels near New Orleans African American Museum
Hotel Monteleone, New Orleans is centrally located in New Orleans, a 3-minute walk from Bourbon Street and 7 minutes by foot from Jackson Square. Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. Planning an event in New Orleans? This hotel has facilities measuring 24000 square feet (2230 square meters), including conference space.
Overall 9.0 Excellent
Based on 1,119 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.4
Cons: Double beds are hard on tall folk.
Excellent
9.3
Pros: Love the Carousel Lounge & the fact that the rooms had mini fridges to store my own drinks.
Cons: Pillows all the same, dished they had some flatter pillows to choose from.
Excellent
10.0
Pros: Gorgeous, luxurious, elegant decor and accommodations Five-star service Carousel Bar and Lounge is not to be missed We didn't have the opportunity to try Criollo restaurant, but the menu looked excellent Beautiful rooftop pool with unbeatable views of the city Large gym with views of the river OUTSTANDING location right in the heart of the French Quarter Love, love, love this hotel. Do yourself a favor and don't consider ANYWHERE else but Hotel Monteleone if you're coming to New Orleans.
Good
7.1
Pros: Overall, the facility was gorgeous. The beds were very comfortable, the room was clean, the pool was beautiful and atmospheric, but the service left too much to be desired. When we called to the front desk for assistance of any kind, we were met with tones of condescension. Almost as if asking for a room service menu, as are room had none, or ordering room service was a bother to them. We waited an hour for a Cobb salad to be delivered, only to find that it was missing bacon, egg, and avocado...practically half the salad! For the price of the salad, I expected so much more. I certainly could have called to notify them of the issue, but after having waited at long we did want to waste more time. Apart from the lack of care for customer satisfaction dealt out by the front desk, we also ran into issues with the bell man. At first, he offered to look out for our scheduled taxi, while we waited inside. But, we soon realized that he wasn't going to follow through on his offer as he was standing inside chatting it up with a co-worker as time came for our taxi to arrive. So, we got up and went to look for it ourselves. This is not to say that all of the customer service personnel were lacking. There were certain individuals who were kind, friendly, and attentive to our needs. But, I would say by and far that customer satisfaction is not apparent by their services rendered. If you're looking to feel like you as a customer and a person matters, then stay far away from Hotel Monteleone. If you're looking for a beautiful place to stay, then by all means, book that room!
Cons: See above,
Excellent
10.0
Pros: location and roof top pool
Cons: expensive valet
Excellent
10.0
Pros: Great location at edge of French Quarter Beautiful large lobby Good size room with view of river Heated pool on high roof top good temperature control in room computer internet room available 24 hours good pleasnat staff from doormen to counter clerks
Cons: no complaints
Good
7.3
Pros: Friendliness and helpfulness of the staff.
Cons: Door handle on my room had not been upgraded, and the door would not open. It took 4 trips down to the lobby plus the manager coming up to my room to fix the problem. A real hassle. Also, thermostat broken, and I nearly froze to death in my room. Would not recommend this hotel.
Mediocre
2.0
Pros: Location
Cons: Booked this room over 6 months in advance for the night before our wedding. Turns out we booked a day earlier than what we needed. I called the hotel to see if we could switch, but was rudely spoken to, hung up on twice when I asked to speak to a manager and when I finally did get ahold of someone in charge, they were unwilling to work out anything. I was at a loss for words. I travel to NOLA every few months and have always wanted to stay at hotel monteleone. So disappointed with the customer service, the way they spoke to customers, and although we did end up staying there that night, it will be the last time. Go to the bar, don't spend the night
Excellent
8.2
Pros: Clean, excellent position, i spent some hours by the rooftop pool and have found it amazing
Cons: I have slept in a queen room and the bed was rather narrow and could have been more comfortable. I had to unplug the fridclge at night because of the loud noise coming from there
Excellent
10.0
Pros: Great history and location. Great rooftop pool. Bar was "cool" with the carousel, I got a little dizzy and had to step off! Very nice!
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Good
6.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: Everything. But make sure you ask for a suite. They have 1.5 bathrooms a jacuzzi and a giant glass shower. Room also has 2 rooms.
Cons: Nothing
Excellent
10.0
Pros: Frt desk very nice. Room service used my name. The suite was very spacious with two bath rooms
Excellent
10.0
Pros: Top notch beautiful. I was impressed.
Cons: Nothing
Excellent
9.4
Pros: Monteleone is marvelous and I will come again. My only criticisms are 1. It is not fully handicap accessible 2. The bathrooms are nice but small and dated, no walk in showers 3. Bedrooms are small by modern standards (limited to 2 to a room comfortably.
Cons: Restaurant, entertainment, bars, service par excellence, cleanliness, doormen extraordinarily helpful( (we needed extra assistance and always received what we needed and more)
Excellent
8.0
Pros: Service and location. Quietness and comfort were great. Loved the historical significance.
Cons: Did not see any of the hotels ghosts
Excellent
9.7
Pros: - The location was in perfect proximity to the French Quarter (in the French Quarter) on the gorgeous Royal St which is, in my experience, the prettiest street in the French Quarter - There are ample antique shops, art galleries, restaurants, jazz clubs and cafes nearby - The hotel is exceptionally lovely, very clean and well-maintained - The rotating carousel bar on the first floor is fabulous with a great jazz band on Saturday nights. - Rooftop pool is gorgeous but was always full - The Spa sounded fantastic
Cons: - The cost of the parking was extremely high (~40+ per day) Even after checking out and only being in the area for < 15 hours the last day, we still had to pay the full amount for the day. - The pool was always really crowded which speaks to the popularity of the hotel
Excellent
8.5
Pros: Very historic and romantic. Room and bath a bit small, but made do.
Cons: Not real clear how to get your car upon departure.
Excellent
9.4
Cons: room # 944 is a bit too small
Excellent
10.0
Pros: The hotel was clean, beautiful, and the beds soo comfortable. But the best part if our stay was the service. The reservations specialist, front desk, and concierge all went out of their way, hands down, to give us top of the line experiences. Which included booking last minute reservations at best restaurants!!! I wouldn't stay anywhere else in the French Quarter!!
Excellent
10.0
Pros: The historic hotel is a perfect image of New Orleans. The staff was so friendly and went out their way just to see if you needed anything at all. It was the perfect first anniversary get away. Very romantic. Awesome convenient location for walking to nearby places as well. Clean. Carousel is really amazing and unique as well! Nice rooftop pool as well. That's a rare thing in New Orleans hotels!
Cons: Rooms are a little smaller than I imagined but really not an issue. Again, love the texture and old school authentic New Orleans style. Also, the elevators took a minute to get to you sometimes. Not really an issue just the only tiny flaw I noticed.
Excellent
10.0
Pros: The staff and cleaning crew were wonderful. Always going above and beyond to make our stay perfect.
Cons: The pool had debris in the pool. It was also very cold and we were told it would be heated. Thr 60.00 a day fee for parking, and room service was a complete a suprise. I was under the assumption that I could pay directly for parking....however, the hotel put a hold on my debit card for services I didn't use...for example, room service. It will take 3-5 business days to receive my refund. That caught me off guard and caused my finances to be tight for a few days until I could move money around at my bank. I wish I had been aware of these charges.
Excellent
9.6
Pros: The Hotel Monteleone is an outstanding property. We were pleasantly surprised with our King room. It was small, but very comfortable and tastefully decorated. The hotel bar is one of its trademarks. We enjoyed the carousel and the intimacy that it brings, all the while being able to chat with some of the other patrons. I had a 30 minute massage at the Spa Aria. The masseuse (Ellen) was excellent and very knowledgeable. The spa lobby was a bit overly crammed with merchandise for sale, but smelled great and had good attention at their front desk.
Cons: The concierge was not helpful to a guest, shrugging his shoulders and telling him he needed to get back in line for the front desk. It seemed to is like he could've assisted.
Excellent
10.0
Pros: Staff did everything to make stay perfect
Good
6.2
Pros: The location is nice
Cons: They charged me twice for my room & once I called them on the extra 550$ charge all they could say is sorry we will return it which I couldn't get back till Monday. The valet service is the worst I called an hour ahead to get my car and still waited a hour and ten minutes after coming down to get it.
Excellent
9.3
Pros: Very nice room, great staff
Cons: Room was too small for a stay of more than a couple of days.
Good
6.0
Pros: The location is excellent
Cons: I thought the hotel looked a bit run down,not a 5 star hotel.. I did not like the fact that there was no complimentary coffee or news papers The coffee was available in the gift shop for $3.00+ / cup. Not acceptable for a supposed top flight hotel, Forget trying to get a seat at the famous Carousel bar, but it was the first weekend of Jazz Fest.
Excellent
10.0
Pros: Staff was very helpful and friendly. When our room was not ready on time, we were upgraded to a beautiful suite. Hotel bar was lively with friendly servers. Rooftop pool was a fun place to relax before dinner. Beautiful lobby. Perfect location near great restaurants in the Quarter and downtown spots.
Cons: Having o leave.
"Located in French Quarter, this historic hotel is steps away from Canal Street, Bourbon Street and Saenger Theatre. Royal Street and Decatur Street are also within 10 minutes. New Orleans Union Passenger Terminal is 17 minutes by foot. "
Overall 9.0 Excellent
Based on 468 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Excellent
8.0
Excellent
10.0
Pros: Everything.
Good
6.6
Pros: I liked the location.
Cons: I didn't like the alarm coming from next door that went off at 8 am every morning. Wasn't able to have a good nights sleep
Excellent
10.0
Pros: The hotel is so nice & artsy... The staff was extremely helpful & engaging I felt right at home. I will book there again.
Excellent
10.0
Pros: I normally stay at the well known 4 & 5 star hotels so I really stepped out of the box for this trip. The hotel was great we had a corner room facing Canal St. The beds were comfy and we had restful nights. We enjoyed the amenities and the staff couldn't have been nicer. Kotrell set us up with two amazing and very different tours. He also remembered us and always greeted us with a large smile and interest in our day. The rest of the staff was just as nice. From the front desk to the room service staff and housekeeping. I would definitely stay again if I have the chance to travel to New Orleans again.
Excellent
9.7
Excellent
9.0
Pros: I found everything to be nicely done. It's right where you want to be to get out and see NOLA. I'd recommend to friends.
Cons: No bathtub is the only thing I can think of that I can complain about. Shower was excellent though.
Excellent
10.0
Pros: Location was 2 blocks from Bourbon St, rooms were big with very comfortable beds best place I have stayed in NOLA.
Excellent
8.2
Pros: Everything went smooth and rooms where very clean. Staff was very friendly.
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Angel or devil. Your choice. It's the theme of the hotel. Besides impeccable service the theme carries throughout the hotel. You'll see it as soon as you enter the lobby. Enter an elevator and with a big screen TV the adventure continues. We had a standard room the first two nights but their standard is far above that in decor. Our next 3 nights were in one of their Angel Suites. If you think the standard room was great wait till you see an angel suite. Their named after arch angels. Its indescribable in luxury and the style and theme continues. They do have the devils suite named after Lucifer. It's the only one decorated in black and red. I dont want to give away more. See and experience it for yourself.
Cons: We couldn't stay and enjoy it longer. But we'll be back to NOLA (New Orleans LouisiAna and surely stay there again.
Okay
4.0
Cons: It was a rough start from check-in: - The designated room on our paperwork (King) was not available at check-in, leaving us a couple in two beds - Upon getting to the room, there was toilet paper and urine in the toilet. - There was makeup all over the collar of the bathrobe (being billed as "take it home for $120") - They were able to move us the next night to a king room, which we found out during the middle of the night did not have a working heater (35 degrees outside at this point). So we moved to our third room of the trip that second night. I'll echo the same concerns with customer service that I see in other reviews here. It's a pity because the property itself is well situated and in good company with the likes of the Ritz and Roosevelt. But it failed to meet any standards for cleanliness and overall guest experience.
Excellent
9.7
Pros: Staff was efficient and courteous, all smiles everywhere. The overall theme of the hotel is seen throughout the lobby and common areas, ‘Saint’ white angelic areas and red/black ‘Sinner or Naughty’ areas! Rom was nice and bed was comfortable. Bathroom was super cute and modern and spotless. AC was COLD. Didn’t need the mini-fridge or mini-bar, we were in NOLA ! Everything is close by!
Cons: If you need to keep something cold, the fridge is full of purchasable items, so either feet them to bring something up or bring ice chest /cooler with you. (This did not effect my stay)
Excellent
9.7
Pros: We stayed here because of the price and location. It seemed to be the best of both worlds and it definitely was! Easy walk to all French Quarter locations. The lobby is gorgeous, as were the rooms. Fun bar in the lobby, too, with live music in the evenings. We were a group of 4 couples and we all loved it. The staff were so friendly and helpful.
Cons: Location on Canal St is not my favorite (busy, a bit dirty), but you only have to walk 3 blocks to be in the heart of the French quarter.
Excellent
10.0
Pros: Located just a couple blocks off bourbon street
Cons: Shower heads and pressure could be better
"Located in Central Business District, this hotel is within a 10-minute walk of Smoothie King Center, Lafayette Square and Mercedes-Benz Superdome. Contemporary Arts Center and Bourbon Street are also within 15 minutes. New Orleans Union Passenger Terminal is 6 minutes by foot. "
Overall 8.8 Excellent
Based on 1,975 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.1
Okay
5.4
Pros: Nice building
Cons: Almost everything
Excellent
10.0
Pros: Thought I was staying at a 5 star hotel. It was very clean and upscale.
Excellent
8.0
Excellent
10.0
Pros: Work out room, Starbucks, location, staff, room, everything....
Cons: a little better explanation at check about elevators.
Excellent
10.0
Pros: Location Cleanliness Comfort
Cons: Nine
Good
7.0
Pros: I stayed there because my granddaughter and daughter could walk to the Superdome for the One Direction concert.
Cons: I did not like that they hiked the price up for that night and it took 4 hours and 3 phone calls to get food delivered to the room.
Excellent
10.0
Pros: Beautiful views of the city and the Superdome, especially at night. Gorgeous facilities.
Cons: Nothing
Good
6.2
Pros: Location of hotel on streetcar line, availability of wifi, on-site dining options, interior atrium atmosphere.
Cons: The front desk was understaffed for a busy Friday check-in time causing huge delays. Staff in gen were not very friendly in the hotel. Bathroom was very small and chrome fixtures were rusting. Not enough washcloths, hand towels in room. Pillows on bed were uncomfortable/too hard.
Excellent
10.0
Pros: The customer service at this hotel was great. Whether you are going for business or pleasure this hotel has everything you need. I have have stayed in several hotels in New Orleans and this is by far my favorite,
Good
7.7
Excellent
9.4
Excellent
10.0
Excellent
8.5
Excellent
9.4
Excellent
10.0
Excellent
9.4
Excellent
9.7
Excellent
8.2
Pros: Value and proximity
Cons: No fan in bathroom and convenient for one person not multiple.
Excellent
8.0
Okay
5.7
Excellent
10.0
Pros: Everything
Cons: Had trouble with my keycard several times but no biggie
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.3
Excellent
10.0
Pros: Easy check in
Excellent
10.0
Excellent
10.0
Pros: Friendly courteous service with a smile.
Excellent
8.0
Excellent
9.1
Excellent
9.1
Excellent
8.0
Excellent
10.0
Pros: It was dope. Clean. Modern. New.
Good
7.4
Excellent
9.1
Excellent
10.0
Excellent
9.3
Excellent
10.0
Pros: The customer service was outstanding. Everyone was very friendly, and helpful. Nikki who helped check us in, went above and beyond to help make our stay extra memorable!! Can't wait to go back.
Okay
4.5
Pros: NA
Cons: I called 15 minutes after checking out because I left an item in my fridge and I was told my room hadn’t been cleaned yet so it should have been found. I later went to pick up my item at around 11:30 and since housekeeping wasn’t there no one had access to the lost and found. I had no update on my item and housekeeping never checked it in even though no one else had access to my room.
Excellent
9.6
Cons: Parking rates
Good
7.6
Pros: They hotel is very nice and affordable. The location is also very convientant. The front desk staff, valet & bell man were very helpful and friendly.
Cons: The room service is horrible. Very over priced with very little food. Took forever to receive. I ordered about 3 times and each time my order was wrong or missing items. Just very disappointing.
Excellent
9.7
Pros: Great stay! Clean and comfortable hotel. Business center is not free, which is a negative. Carla at the front desk is wonderful!!!
Okay
5.7
Pros: Friendly staff
Cons: I've paid for an upgrade to a room with a city view. The so called city view was blocked by the adjacent Hyatt House. If you want a city view, move on to the near by Holiday Inn.
Excellent
8.5
Pros: Rooms were very comfortable and clean. Location was great.
Cons: No free parking. Valet only or pay for parking garage. No breakfast.
Excellent
8.8
Pros: The hotel was great. I travel a lot and this was one of the nicer places I have been.
Cons: The only two negotive things I have to say would be. 1) the breakfast buffet wasn't worth the $21. It's the same mass produced powdered egg bacon pancakes....that you get at crapy hotels for free. There is a omlet station and a big selection of pastries and fruit but I'm a eggs an bacon guy and it was horiable. The second negative I have is dependent. I stayed there for Mardi Gras and they shut down a lot of streets, so you have to walk because the taxis won't and can't take you down town. and its a long walk to Burbon street. It is located right next to the stadium if that's where you are going.
Excellent
10.0
Pros: Beautiful hotel! Convenient street car across the street to get all over the city. Staff is very friendly. Many restaurants and shops for in hotel wants.
Cons: Nothing!
Excellent
9.4
Pros: Modern. Friendly.
Cons: $40 valet parking per day!!
Excellent
9.7
Pros: Beautiful, totally updated and high tech. Not overly luxurious but nice and super comfy rooms. Great gym facility and pool looked nice but we didn't venture down there. Can get busy with conferences and hear it's busy during football home games. Decent location if you don't mind walking. Street car stops right outside hotel which is mostly convenient unless it's running late or comes early. If it's busy (people buying tix, traffic) it can take a while longer than anticipated to get to your destination. We walked back from the French Quarter a few times...not a bad walk, probably around a mile. The location was fine for us but may not be for everyone. For the great rate we got for the amenities, the trade offs were worth it. All staff members were super nice, super accommodating and seemed to genuinely enjoy their jobs.
Cons: Distance could be an issue for some people.
Excellent
8.5
Pros: It was a very nice hotel. Staff were friendly and helpful. Allowed us to check in at 9 am and out at 1 pm. So convenient.
Cons: Prices were high. And our room was located near the service elevators which made a constant rumble noise 24/7. Had we been staying more than a night, we definitely would have asked to switch rooms. Instead, we asked for earplugs. Had we asked, I'm sure the front desk would have accommodated our request, they were very helpful.
"This family-friendly New Orleans hotel is located in the entertainment district, just steps away from Saenger Theatre and Canal Street. Bourbon Street and Royal Street are also within 5 minutes. New Orleans Union Passenger Terminal is 16 minutes by foot. "
Overall 8.8 Excellent
Based on 493 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Pros: The hotel was beautiful, room was comfortable, staff was wonderful
Cons: Our only complaints were that the tv didn't always work very well. It would cut out for no apparent reason and sometimes just stop working. We also felt that the movie rentals were absurdly expensive. I've never had a hotel charge $19 for almost every movie available.
Excellent
10.0
Pros: The pool is so nice! Our room was fabulous!
Good
6.5
Pros: The location and the overall feel are great.
Cons: They're not very accommodating, nor does the room come with much in the way of extras.
Excellent
8.5
Pros: The building is beautiful and there are great bars/restaurants in the lobby. Our room was spacious and very comfortable.
Cons: The bathroom was a bit disappointing for a luxury hotel. Also, the spa was disappointing.
"Located in French Quarter, this hotel is within a 10-minute walk of Canal Street and Jackson Square. Cafe Du Monde and French Market are also within 15 minutes. New Orleans Union Passenger Terminal is 21 minutes by foot. "
Overall 8.7 Excellent
Based on 2,758 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
8.8
Okay
4.0
Good
7.7
Excellent
9.3
Pros: The rooms were clean, rooms comfortable, location great, and the staff were accommodating.
Cons: There was no fridge in the room, and free wifi was only on the lobby.
Excellent
9.7
Pros: Great service, attentive, comfortable bed with fantastic views of the city from huge windows in the room. The room itself was nice and large and came equipped with a coffee maker and small fridge. Bathroom could use some updating (tub/shower) but was certainly adequate with decent amount of counter space. We didn't eat in the onsite restaurant, but did have cocktails and snacks at the bar. Great time there with drinks made to order and delicious small plates to share. The bar staff were friendly, served impeccable drinks and couldn't have been more accommodating. Hotel also has a Starbucks inside with full service and selection as you would find in an offsite Starbucks store. Loved our stay at the Marriott on Canal Street and can't wait to return!!
Cons: Bathroom tub could use updating
Excellent
10.0
Pros: Great location. Close to everything in the French Quarter. Friendly and helpful staff
Excellent
9.1
Pros: Good price, really liked the option to earn rewards for not having room cleaned by staff for duration of stay, location, and bag storage
Cons: No kitchen appliances in room, expensive breakfast
Excellent
8.2
Pros: Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group.
Cons: Small room
Good
6.8
Pros: Room was nice and comfortable, looked to be recently remodeled.
Cons: Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
Excellent
9.6
Pros: I thought the staff was very helpful and attentive at all times. The location was great. We enjoyed our stay! Thanks!
Good
7.0
Pros: close proximity to bourbon street.
Cons: Over priced, small rooms, no microwave, no fridge, expensive valet parking $38 per night, hotel elevators were confusing to use for most of the guest not familiar with those elevators. Held $464 on my credit card for for what they say was misc charges. $464 that was not available to use. I will never stay there again. what a ripoff. $23 for breakfast buffet that was very limited. My wife ordered 3 pancakes and they charged us $12 for 3 freaking pancakes that were not very good.
Okay
4.8
Pros: Great location.
Cons: Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
Excellent
9.4
Pros: Location was great facilities well-maintained kid-friendly has a pool and it has a gym
Cons: The restaurant food was underwhelming was overpriced drinks were very expensive. Hotel elevators took a very long time for you to be able to get one and get to your floor and hotel staff seems confused or unable to do anything when asked. Phone was very difficult to get ahold of someone from your hotel room when you're calling the direct line operator or valet
Good
7.6
Pros: I liked the location and its access to the French Quarter. The hotel was very crowded as it was the start of Mardi Gras so the lounge in the lobby was very busy and sometimes it was sometimes hard to find a seat there but fund anyway. Elevators were prompt and staff very polite and helpful.
Cons: Our room was small and the bathroom was clean but so small that there were no towel bars and yet there was a sign saying that you could be environmentally helpful if you would use your towel more than once. If that was your wish, the sign to the housekeeper would be that your towel would be hung on the towel bar. We just found it humorous.
Excellent
10.0
Pros: Getting upgraded to Max club access
Cons: Having information where the elevators were on every floor
Good
7.7
Pros: It does maintain the Marriott standards
Cons: The hallways are noisy at night
Excellent
8.0
Pros: The hotel is in a prime location with a few amenities to make your stay comfortable.
Cons: Follow thru with reservations that have been made thru other web sites, like Kayak. They lost my reservation, then found only one day, then the four days I paid for.
Excellent
10.0
Pros: Nice hotel and location
Excellent
9.6
Pros: I thought that the lobby was great! Valet was nice to have along with bellhops. Location awesome for mardi gras and really any other trip
Cons: Front desk was a little rude. It was crazy during mardi gras and garage was already full. If someone is staying I thought it was 1 car per room? So if a group is coming than anyone else needs to find another place to park. How is there not enough room?? Is the garage sale than the hotel Capacity because that's a problem. If there is overflow parking a d we are paying the valet fee than THEY need to take it down there...
Good
6.8
Pros: Staff is incredible. View from room was great
Cons: Bathroom was disgusting...hair from previous guest, bathtub filled up with water. Elevator is a joke...takes forever
Excellent
8.8
Pros: Our room had an amazing view. This hotel is perfectly situated on the edge & within walking distance of the French Quarter, street car, etc. Beds were really comfy. Liked the efficiency of the elevators (pressing what floor you want to go to on the outside rather than up & down) as floors were grouped together
Cons: Honestly for a hotel of this price & quality I would expect a larger bathroom. It was barely big enough for 1 person. The ceiling was also very low in the bathroom causing me to bump into it several times while doing average tasks.
Excellent
8.3
Pros: Location was great, rooms were clean and the staff was very helpful.
Excellent
10.0
Pros: The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Good
6.0
Excellent
9.7
Excellent
10.0
Good
6.6
Excellent
10.0
Excellent
8.0
Cons: Parking
Excellent
9.4
Pros: Central location right near Bourbon St and friendly staff
Cons: Hotel would not allow later check out and maids were knocking on our door at 930 am. Be sure to put privacy sign on door if you want to sleep in.
Excellent
8.5
Pros: Perfect location to explore new orleans
Cons: The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
Excellent
8.3
Pros: Loved the hotel and the staff great location.
Cons: My only complaint is the room had no vents in the bathroom. When someone goes #2 it stinks the entire room up.
Mediocre
2.0
Cons: We were unable to reach our hotel. No one told us when we made our reservations that Mardi Gras parades (at least two) would be passing by our hotel after 4:00 p.m. (which is check in) making it impossible to get to our hotel. We waited in traffic for over 3 hours trying to reach our hotel, then the New Orleans police started diverting all the traffic and set up barriers making it impossible to be anywhere near Canal Street. The front desk at the Marriott told us they couldn't guarantee we could reach the hotel by midnight. We had to drive to Baton Rouge to get a hotel and missed out being with family the next day for our grandchild's 1st birthday.
Excellent
8.5
Pros: The Bed was very comfortable, liked the linens too.
Cons: A/c was intense when on, room got muggy when off. Specifically called to say we were arriving late, special occasion, could we be not near the elevator. We were put right next to the bank of elevators and had to listen to them all night.
Excellent
8.2
Pros: I like that we upgraded to the corner room on the 35th floor.
Cons: We stay from Saturday til Monday. This was during the time of the potential threat of Hurricane Nate. Luckily the hurricane did not hit New Orleans. Sunday our room was never clean, nor did we receive any new towels. I called down to the desk (3) and no answer. This was disappointing.
Good
7.7
Cons: Room was musty smelling
Good
7.0
Pros: Location was great.
Cons: Front desk staff was unenthusiastic. No maid service on Mardi Gras until 3:30 in the afternoon. Room we were assigned was an accessible unit. We had no where to hang clothing. Also no in room safe, mini-fridge or microwave.
Excellent
9.4
Pros: large rooms, view of river, lighted pool, nice lobby, locations
Cons: not crazy about wifi in room.. took fee off the bill but was confusing.
Good
6.8
Pros: Location
Cons: To many drunks
"This family-friendly New Orleans hotel is located in the historical district, within a 5-minute walk of Bourbon Street, Jackson Square and Preservation Hall. Cafe Du Monde and The Shops at Canal Place are also within 10 minutes. New Orleans Union Passenger Terminal is 26 minutes by foot. "
Overall 8.7 Excellent
Based on 1,211 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
8.8
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Everything
Cons: Nothing
Excellent
8.0
Excellent
9.1
Good
6.2
Excellent
10.0
Pros: Hotel offers a great lobby, bar area, and dining. If your trip includes the French quarter this location is outstanding. You are surrounded by great dining of all types. I would stay here again
Excellent
8.8
Pros: Comfortable room, great AC, beautiful lobby, outstanding Sunday brunch.
Cons: Ac in the bathroom!
Excellent
10.0
Pros: In the middle of the French Quarter, but still accessible to the Convention Center. Great staff. Beautiful historic hotel.
Excellent
10.0
Pros: Friendly staff. Clean. Quiet. Conveniently located in the French Quarter.
Okay
5.4
Excellent
10.0
Pros: * Staff was very helpful, sorted out a room mixup quickly and appropriately, and compensated us for our time waiting * Fantastic pool and view from the roof, the rooftop bar was great * Really a perfect location - about two blocks from Bourbon made it close enough to the street to feel like you're in the bustle, but far enough away to recover after a long night in peace * We were able to get a great value for the room. * Hospitality staff restocked our room's ice and bottled water every night
Cons: * Super small room, was not able to fit a single cot in the room without moving the dresser * Bed barely fit two people. * Slightly misleading depending on the website you book on, "Double" or "Queen" in our case meant a single bed, and assumedly the same room * Tiny bathroom. Towels were forced under the sink. * Bar closed earlier than I would have expected
Excellent
9.1
Pros: This hotel has a classic feel with updated amenities and a fantastic roof top pool.
Cons: Our room was very small and had very little storage space and the bathroom had no counter space for toiletries.
Excellent
10.0
Pros: The Location
Excellent
8.0
Pros: Pool and viewing deck
Cons: Bathroom set up no counter with rack above toilet
Excellent
9.4
Pros: Elegance Central for visiting French Quarter Customer-Friendly Historic
Cons: Small room for Big Price
Excellent
10.0
Pros: The staff was great! Everyone is so friendly The hotel is perfectly located for all the touristy things but you don't hear any of the noise. Super nice stay!
Cons: Nothing!
Good
6.5
Pros: Location
Cons: The room was too small especially the rest room. The hotel is nice but needs an update. The mattress was old and lumpy. I would not recommend this hotel to a friend.
Excellent
8.5
Pros: Staff was great! Location is excellent.
Cons: Our room was really small but it still worked. The cinnamon smelling toiletries should be changed to something more refreshing.
Excellent
9.1
Pros: Royal, old-fashioned feel consistent with New Orleans old city.
Cons: Room was a bit smaller than expected, but sufficient for a couple.
Excellent
10.0
Pros: The beds were the best I had a hard time trying to get my girls to leave
Cons: The sandwich we got from room service
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
9.0
Pros: It's the attention to detail that left us with a lasting favorable impression. Each employee of the hotel was very polite and at the top of their game at every brief interaction. It was a brief stay and what created the lasting impression was when we were departing the hotel a bellman made sure to tell us Good Morning, how nice is was to have us, and to have a wonderful day. We could have made it out the door without him saying much but he made sure to tell us these things with conviction and we felt that it wasn't just lip service. Nice job folks, from check in to check out. We'll be back.
Excellent
9.3
Pros: The historical atmosphere
Cons: The valet parking garage was a bit tight to manipulate
Excellent
10.0
Pros: The rooms were large and accommodating. Car parking service was excellent. All the staff were courteous and did their best to accommodate customer wishes.
Cons: The mini-bar was a source of frustration. I could not refrigerate my medication. If the mini-bar had the little plastic fastener cut, the room would be charged : (
Discover 4-star service and style at Renaissance New Orleans Pere Marquette French Quarter Area Hotel. Nestled in downtown New Orleans, LA, our hotel features boutique accommodations near world-famous landmarks. One-of-a-kind jazz clubs, lively Bourbon Street, stunning Magazine Street and historic Jackson Square are all steps away in the charming French Quarter. Indulge in the local flavor of French and Southern cuisine at New Orleans Coffee and Beignet Company and sample delectable seafood specialties and cocktails at TackleBox, our hotel's signature restaurant. Work out in our state-of-the-art fitness center and make use of our on-site meeting spaces, ideal for social or business events in the French Quarter. Relax in rooms and suites with luxurious bedding, marble bathrooms and high-speed Wi-Fi, all while surrounded by historic architecture and elegant interiors that pay homage to the culture of New Orleans. Come experience it all at our French Quarter hotel, where adventure waits around every corner.
Overall 8.7 Excellent
Based on 531 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Pros: THE ROOM WAS CLEAN, BED WAS COMFY.
Cons: VERY EXPENSIVE, BUT STILL REQUIRED TO PAY FOR WIFI SERVICE. BATHROOM WAS VERY MEDIOCRE.
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
7.7
Excellent
8.0
Pros: Location is very good
Cons: The room was quite small
Excellent
9.1
Excellent
8.5
Excellent
8.0
Good
7.4
Good
7.4
Pros: The concierge & the guys that helped with three luggage were very nice & gave us some great places to check out.
Cons: The elevator broke down Saturday & we were on the 16th floor. There were notes put under the door to ask you to avoid the elevator between 8 & 12 on Sunday there were going to be a lot of people checking out. Helpful but I felt they should've been done. Our toilet would make this loud screaming noise about 4 or 5 times in three middle of the night. They did have somebody come up & check on it, but it did it again the next night. I didn't know if they're connected but when I got my car from the valet there was a huge hand print on my windshield & shoe prints on my hood.
Excellent
8.3
Excellent
8.3
Excellent
8.0
Good
6.5
Excellent
10.0
Cons: NA
Excellent
10.0
Excellent
8.8
Excellent
8.0
Excellent
8.3
Excellent
8.0
Good
6.2
Pros: Location
Cons: Elevators are slow and broke.
Excellent
8.3
Pros: staff was great, decor was very nice, great bed and linens...
Cons: the shower/tub combo wasn't bad, but it would be really nice if it were an upgraded glass door shower. not a complaint... but that's something i do look for in a hotel where i pay this much. thanks!
Excellent
10.0
Pros: Everything was awesome. The room was exceptionally clean and the service was A-1.
Cons: A pool would’ve been even better!
Excellent
10.0
Pros: Great location.
Cons: Not enough towels.
Excellent
10.0
Pros: Lovely hotel, very pretty. Restaurant is great as well.
Cons: Nothing
Excellent
8.8
Pros: The convenience to bourbon street, Canal street and other activities.
Cons: The rate could been a little more affordable. There no room service and only one restaurant. The restaurant service needs improvement.
Excellent
10.0
Pros: We stay here everytime we come to New Orleans. We love the location and the service has yet to disappoint. We would definitely recommend this hotel to friends.
Excellent
8.0
Pros: Clean, modern amenities. Comfortable beds.
Cons: Lots of young adults stayed during the weekend and they were up and loud at all hours if the night. Hanging out in the hallways and keeping us up.
Le Pavillon Hotel is centrally located in New Orleans, a 5-minute walk from Lafayette Square and 8 minutes by foot from St Patricks Church. Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
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Overall 8.6 Excellent
Based on 1,131 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: The service was great. The rooms were beautiful. The PB&Js and Hot Chocolate were excellent and there was a rooftop pool and hot tub.
Excellent
8.2
Good
7.7
Pros: - Well-appointed rooms with comfortable beds. - Incredible concierge who knew everything about the city & gave very good advice. - Lobby and the property in general were decorated well and in good repair. - Incredible hot cocoa at night to make up for the lack-luster PBJ bar
Cons: - "Gourmet" Peanut Butter & Jelly bar was disappointing, chunky peanut butter with wonder bread is not gourmet! - Saturday night during our stay, they closed down their lobby bar for a private wedding reception. Wouldn't have been a big deal ... but, they attempted to set up a temporary bar near the front desk that was a joke with few drink choices an inexperienced bartender. The majority of the staff was obviously focused on serving the wedding party & not the other hotel guests. - The entrance is very small, has a very steep, slippery incline and is difficult to navigate with luggage and vehicles.
Excellent
9.6
Pros: location, rooftop pool, PB&J social
Cons: expensive valet parking ($36 per night)
Excellent
8.5
Pros: Location & staff
Cons: Housekeeper didn't do a good job 1. She forgot to leave a bath mat in the bathroom for the first day cleaning 2. She didn't take away the used towels and leave enough clean towels in the room for the second day. 3. The minibar was not on and the hotel did not want to turn on,either.
Excellent
8.8
Pros: The staff was very friendly. The rooms were very nice and welcoming. I honestly don't know why people said it was dirty. But the lobby is elegant, the rooms well furnished and comfortable.
Excellent
10.0
Pros: Decor and location
Good
7.7
Cons: bathroom sink did not drain all 3 night a guy came to fix it but did not fix it
Excellent
10.0
Cons: It was a great experience! Very kind staff!
Excellent
9.1
Pros: The old Victorian look and feel of the hotel was spectacular. The staff was great. We managed to miss the PBJ and cocoa every night for one reason or another, but we truly enjoyed our stay. We would go back but only if we could get a corporate rate because this place is quite pricey.
Cons: We were not used to the high prices of most everything. This seems to be true all over New Orleans. Because of the age of the hotel and the weather while we were there, a lot of condensation formed on the inside of the windows of our room. We mentioned to the Concierge that this resulted in what looked like black mold at the base of the windows and it was cleaned up almost immediately.
Mediocre
2.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
8.0
Pros: Beautiful property
Cons: Inconsistent housekeeping.
Excellent
9.7
Okay
5.4
Excellent
10.0
Good
6.2
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
8.5
Excellent
8.2
Excellent
9.1
Excellent
10.0
Pros: Everything
Cons: Leaving
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Pros: To be honest I was very disappointed in this stay. I was a returning guest and had high expectations which were not met. However, upon check out I met Peter and he did everything right to rectify the situation. His level of customer service won me as a returning guest.
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Pros: I loved the uniqueness of the facility! It was beautiful and obviously very well taken care of!
Cons: I couldn’t find a microwave anywhere in the facility! This was frustrating when bringing back delicious leftovers and there was no way of heating them up!
Good
6.2
Excellent
8.8
Pros: From the Doorman, Bellman, Concierge on down, everyone was warm and wanting to assist with our needs. Delivery of water and cookies to the room at night was to have, along with the late night PB&J sandwiches. Convenient to French Quarter, but far enough away from the hustle, bustle and noise to allow for some peace and quiet.
Good
7.0
Cons: Everything was ok except the $50 parking charge was hidden and know one told us until we checked out!
Excellent
10.0
Pros: The Pool It Was Sweet rooftop and had great view and look very rich
Cons: Pay up for a room King is not that big also plumbing sounds bad like an old hotel will keep you up if light sleeper.
Excellent
8.8
Pros: The hotel is a throwback to a different time. Which in New Orleans is quite delightful. It's a small hotel with quite attentive staff. The beds are lucious, down duvet, down pillows and pillow top mattress. And don't forget to slip down to the lobby for hot chocolate and PB&J every night at 10-11.
Cons: Elevators are a little slow.
Good
7.1
Pros: it was a nice place and location
Cons: the electricity went out, someone was hollering down the hall from us, the toilet would not fill up with water after being flushed I would remove the tank lid to jiggle some parts to make it work we didnt want to call maintenance not to be embarrassed to call maintenance after using the rest room
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"Located in Central Business District, this hotel is within a 5-minute walk of Lafayette Square, Canal Street and Royal Street. Bourbon Street and Harrah's New Orleans Casino are also within 10 minutes. New Orleans Union Passenger Terminal is 15 minutes by foot. "
Overall 8.6 Excellent
Based on 753 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
8.0
Good
7.1
Pros: We really loved the room bed and service.
Cons: The pool was small and dark no sunlight and it was a outside pool that had freezing water. The restaurant connected to the hotel was ok but some of the waitress were really rude and slow we saw 5 family leave during our wait for our drinks. Meanwhile when we got the menus we didn't see anything we wanted so we told the waitress we needed the check. She left and never came back! We had to track her down and talk to her manager to get a check !!!!
Excellent
10.0
Pros: We were upgraded as Ambassador members, and the suite was lovely, and ever better than a certain other nearby favorite 5 star hotel in NO. Staff was welcoming and the bedding and bathroom superb. We also like the self parking in the adjacent Pan American parking garage--a NO bargain.
Excellent
10.0
Pros: I loved everything about this hotel. Extremely close to everything and the staff was excellent
Excellent
10.0
Pros: The hotel concierge George and Richard were most helpful!
Excellent
9.7
Pros: Beautiful hotel with extremely close beds and quiet area
Cons: Not exactly in the French quarter but definitely close
Excellent
10.0
Pros: Hotel was clean and close to everything. Across the street from Luke. Great Oysters 1/2 price Happy Hour 3-5
Excellent
10.0
Pros: The hotel is newly renovated and totally updated and modern from its previously 80s styling. I have stayed at this hotel many times over the years and it was nice before but amazing now. Try a balcony room and go down to one of the bars for a signature New Orleans cocktail. It's 2 blocks from Canal and 3 blocks from Famous Bourbon Street. It's also perfectly located for catching games and events at the super dome. Bout 3-5 blocks. Not a bad walk at all. It's where I stay when I go to watch the Saints
Excellent
10.0
Mediocre
2.8
Cons: Intercontinental is supposed to be IHG's flagship hotel. During my stay I killed three spiders in the bed. The duvet cover was torn and tattered in multiple places. The carpets were not vacuumed. Someone else's dry-cleaning tags were left on the floor (2). The drinking glass in the bathroom had dried toothpaste stains from someone previously before me. For three days in a row I turned the same drinking glass up thinking that it would be washed and would return to my hotel room to find that it had just been flipped over, uncleaned. The best yet was the last night that I stayed the cleaning staff had left a dust in my room by the door. I guess since they werent cleaning they decided to leave the tools for me do their work. The front desk staff seemed unconcerned about the cleanliness and too busy to give it much thought. Valet also higher than any other hotel in area. Will go back to the Holiday Inn Chateau LeMoyne north of the quarter, always clean in 5+ stays there.
Excellent
10.0
Good
7.4
Excellent
10.0
Excellent
8.5
Pros: Great location, quiet neighborhood but close enough toFrench Quarter and Bourbon St. Great facilities and clean as well as friendly staff.
Excellent
9.6
Pros: Very nice hotel
Cons: Valet parking $45 a day
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
8.0
Excellent
8.8
Good
7.4
Pros: Awesome, clean
Excellent
9.7
Excellent
9.1
Pros: The room was very nice and clean. The bathroom and shower was great especially for New Orleans. The bed was very comfortable.
Cons: Breakfast buffet was not included with our room. When my wife called the front desk, they left her with the impression that breakfast was included. We were surprised that it was $27 per person. What a rip off!
Excellent
9.0
Pros: The location was great. The rooms were very nice and clean. The Staff was very helpful.
Cons: The bartenders at the hotel bar were rude.
"Located in Central Business District, this golf hotel is steps away from Audubon Insectarium, Canal Street and Royal Street. Bourbon Street and Harrah's New Orleans Casino are also within 5 minutes. New Orleans Union Passenger Terminal is 21 minutes by foot. "
Overall 8.5 Excellent
Based on 1,451 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Excellent
9.1
Cons: There isn't self parking, valet only I upgraded my stay to include free Breakfast but wasn't worth it
Mediocre
2.0
Cons: Got to the front desk to check in and they told me they never received my booking info but my payment was paid in full then they told me all rooms were filled so I had to find another hotel near by but it wasn't to the quality which took 5 hours to process and wasn't compensated anything for their mishap so I will never use the Ahoma.com service again
Excellent
10.0
Excellent
10.0
Cons: They were replacing the hotel sign and I drug across out window for the entire stay. That was the only issue.
Excellent
9.0
Cons: Parking charges
Good
7.7
Pros: The decor and view
Cons: Smell of the towels were like smoke
Excellent
10.0
Pros: Where able to check in early and get our room. Very friendly staff
Okay
4.5
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.0
Good
6.5
Excellent
8.2
Excellent
8.0
Excellent
10.0
Pros: Everthing
Cons: Nothing
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
8.0
Excellent
8.5
Excellent
9.4
Excellent
10.0
Excellent
10.0
Mediocre
3.1
Good
7.7
Excellent
9.1
Good
7.6
Good
7.1
Excellent
10.0
Excellent
10.0
Excellent
9.4
Pros: I liked the elevator system, how the staff got the homeless folks out of the lobby, and the quick professional staff when seeking attention.
Cons: I didn’t like how many folks were sitting on the front step blocking the doorway. Doormen should be pushing folks along. Then get benches out front for guests to sit instead of them blocking the doorway.
Good
6.5
Cons: Unable to accommodate a room request made well in advance.
Good
7.7
Pros: All in all, the hotel was nice. Location was excellent to convention center, bourbon street, and loads of other shopping. Great bed linens, but flimsy face wash clothes and towels compared to other hotels I've stayed in.
Cons: Bathroom tub was dirty. Couldn't take a soak bath. Shower only.
Excellent
9.7
Pros: The staff was friendly and helpful. Rooms were clean when we arrived.
Cons: We asked the housekeeping to clean the bathroom one day of my stay and all she cleaned was the toilet and removed the dirty towels. She didn't touch the tub.
Okay
4.8
Pros: The hotel is in a great location and the lobby is nice
Cons: The hotel was overbooked the first night. They told us upon check in that our room would be ready in about 20 mins as it was being cleaned. It wasn't ready until midnight. The room we had reserved was a double room, they ended up giving us a king room that had been smoked in by the prior guests (there were still ashes in the bathtub). We asked if they could send up a cot - which never arrived. Luckily the second night they switched our rooms. Overall we were pretty disappointed.
"Located in Central Business District, this historic hotel is within a 15-minute walk of Bourbon Street, Jackson Square and National World War II Museum. Mercedes-Benz Superdome and French Market are also within 1 mi (2 km). New Orleans Union Passenger Terminal is 16 minutes by foot. "
Overall 8.5 Excellent
Based on 1,337 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
8.0
Pros: My girlfriend and I went there for Mardi Gras, and it was ideally located - near all of the parades, but far away from the French Quarter that we didn't get a bunch of drunk idiots yelling (although it still sometime happened, which is not the hotel's fault). That being said, it is within 5 minutes walking distance of the middle of the French Quarter. The room was small but very nice (the building is 100 years old). It was also very clean and the staff was overall friendly. For Mardi Gras they give you a wrist band so you can come into the hotel late at night (although they were a bit spotty on checking). Overall, a good place to stay (if you don't mind driving through the one-way streets of downtown New Orleans). You could do a lot worse, especially for Mardi Gras. 4/5 stars.
Cons: The hotel said it had valet parking, but during Mardi Gras they appeared not to - I had to drive myself to a parking lot 3 blocks away, pay $25 a night to park AND wake up by 9AM to go feed the meter. This seemed a bit unreasonable to me, and it would've been nice if the hotel had let us know beforehand. The continental breakfast is a hotel continental breakfast - mediocre. They had two waffle makers, cereal, biscuits and gravy, hard boiled eggs one day and scrambled eggs the next, and the typically assortment of OJ, Apple Juice, pastries, bagels, tea, coffee, etc. We were told it opened at 5 AM, but found that it was closer to 7AM. Very annoying if you want to wake up early or needed to leave early.
Okay
4.0
Pros: Good location and the Hotel was clean.
Cons: Upon check into the room, we did not have all the amenities in the room as per the booking it was to be double room with a sofa bed. There was no sofa bed. Also the toilet did not operate at all in the room. Also I was charged for 4 days valet parking when we only stayed 2 days.
Excellent
9.7
Excellent
8.0
Mediocre
2.0
Cons: I didn't actually get the chance to stay here, as I received an email after booking through AMOMA that the hotel was closing and my room would not be available.
Excellent
8.5
Pros: Room and location
Cons: The wait staff was slow and unprofessional but the rooms are so nice the 15 minute wait for valet is worth it
Excellent
8.0
Excellent
8.2
Excellent
8.5
Pros: the rooms were very modern and very clean... We had problems with the ice maker but the staff helped us out.. Everyone at the hotel was very friendly. I enjoyed the room the location and the stay.
Excellent
10.0
Pros: The hotel was beautiful with very friendly staff! Great location! We were right on the edge of Bourbon St. and Canal St., but also close to the Superdome where we attended the US Women's' soccer game! We were able to check in an hour early and when we were leaving the doormen called for us a cab. Very nice experience and would stay again in the future! Definitely take a cab to/from hotel! It was a $36 flat rate and well worth it because they pick you up and drop you off exactly where you need.
Excellent
8.0
Pros: Staff were super helpful and friendly
Cons: No closet and no mirror.
With a stay at Royal Sonesta New Orleans in New Orleans (French Quarter), you'll be steps from Bourbon Street and 8 minutes by foot from Jackson Square. Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. Planning an event in New Orleans? This hotel has facilities measuring 20000 square feet (1858 square meters), including conference space.
Overall 8.4 Excellent
Based on 1,423 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.5
Excellent
10.0
Okay
4.2
Pros: Location & parking
Cons: Quality, condition & service not up to par with reputation and cost. Not family oriented. Very old rooms. Certainly not a luxury property.
Excellent
8.0
Pros: The salt water pool was nice.
Cons: I really wanted a balcony room and they didn't even asked me if I want one. The water didn't even get hot shower
Excellent
10.0
Pros: Ii liked Royal Sonesta's central location, sense of history, in house restaurants and jazz club. The beds, linen and towels were luxurious.
Cons: The hotel is showing some signs of age. Light to right of bed did not work. All the elevator buttons would not light up. Small things.
Excellent
9.0
Pros: Decor, hotel pool , downstairs bar
Cons: Elevators but they're putting new ones in
Excellent
10.0
Okay
5.1
Cons: Have stayed at this location numerous times but have never had such a small cramped room. AC could not keep up wife was hot and uncomfortable both nights. Called maintenance first day of stay and he said it was working ok. Could not enter the hotel without being accosted by losers trying to get you to come into their strip clubs which surround the hotel.
Excellent
9.7
Pros: Well located for easy walk to all attractions on the French Quarter. Elegant, well maintained LARGE roomsnothing
Excellent
10.0
Pros: I enjoyed the location, clean rooms, pool, staff, bed, nature sounds from radio, and smell.
Cons: Noisy at night due to burbon st, but that was expected. Nature sounds come in handy.
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
8.2
Excellent
8.8
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.6
Excellent
8.0
Excellent
8.0
Excellent
8.5
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: Confortable accomodations
Excellent
9.7
Excellent
9.4
Excellent
8.0
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Pros: I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!!
Cons: I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!!
Excellent
9.4
Pros: Very nice hotel. Prices reflect hotels location. Service was excellent. Please note that during our stay that there was construction, both road and building, being done right in front of the hotel. That made it difficult traveling the one way streets to get to the hotels parking garage. Choose your dates carefully if you select this hotel.
Okay
4.5
Pros: The lobby area was nice and the bellman were very helpful and friendly.
Cons: The room was lacking basic items like bath towels, coffee cups. We were “upgraded” to a suite which had a queen spring with a twin mattress with the springs sticking out so we were unable to use this for our kids but still had to pay the upgrade price. Therefore the “upgrade” did not provide us with any additional sleeping space. The room door key did not work because they had to charge the lock. The concierge desk was impossible to reach to get towels, sheets, ect. It would just ring and go to voicemail. We tried to order food from the in house restaurant and they directed us to their in room menu which did not exist. Our room was two levels with an exit door on each level. I asked if they could deliver our sheets to the second level because we may not hear the knock on the first level and they said they were unable to go to the second level, even though this is a normal hotel floor with a normal hallway door entry so I was confused by this. Many of these issues are likely because they are short staffed with COVID-19 and hopefully will be improved.
Excellent
9.1
Pros: Great location. Close to restaurants and nightlife. Fabulous Staff. Try Restaurant R'evolution, it was a fabulous experience.
Cons: Currently the hotel is renovating. Our room was near the construction area, so it made the visit less than optimal and not our normal Sonesta experience. I look forward to a future visit once the renovations are completed.
Excellent
8.0
Pros: Great location! Down in the heart of French Quarter. Kayak didn't inform me we needed to pay for Valet parking, but a great stay.
Good
7.3
Pros: location
Cons: $40 per night parking fee
Excellent
10.0
Pros: location, value and decor
Cons: breakfast was overpriced
Good
6.0
Cons: Parking $45 too high. Noise and construction would have pick other hotel if known.
Excellent
9.4
Pros: Staff. Comfort. Location. Jazz lounge.
Cons: Pricing is very high during Mardi Gras weeks. Jazz lounge closed at 10pm
"Located in French Quarter, this hotel is within a 5-minute walk of Canal Street, Royal Street and Bourbon Street. Harrah's New Orleans Casino and Jackson Square are also within 10 minutes. New Orleans Union Passenger Terminal is 20 minutes by foot. "
Overall 8.3 Excellent
Based on 1,699 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.2
Pros: Nice staff Location to activities
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
8.5
Okay
5.1
Pros: The location was great for Mardi Gras!
Cons: I booked a room more than 6 months in advance. After I booked, I called the hotel directly because I needed a roll away bed. They said no problem, because I had booked an oversized room. Then, about a month prior to my trip I called them directly again to ensure that I would have a roll away bed. The person that I spoke to said that they would put a note in my account - which they did. When I got to the hotel to check in I was told that they did NOT have a roll away bed available because it’s a “first come first serve” basis. I had 5 people in a room with 2 beds, and no where to put that 5th person!! So we paid $566 PER NIGHT for someone to sleep on the floor because nobody told me either time that I called that they could not guarantee a roll away bed!!! I will be contacting corporate about this.
Excellent
8.0
Okay
5.4
Pros: Close to city center
Cons: Less pushy sales people Disguised as the concierge
Excellent
8.0
Pros: Great location and room is always cold to our liking.
Cons: Nothing
"Located in French Quarter, this hotel is steps away from Bourbon Street and Canal Street. Jackson Square and Harrah's New Orleans Casino are also within 15 minutes. New Orleans Union Passenger Terminal is 21 minutes by foot. "
Overall 8.3 Excellent
Based on 1,004 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.3
Excellent
9.4
Excellent
9.1
Pros: It was quiet and room was huge!
Cons: Poor area could be cleaner
Excellent
10.0
Pros: The front desk staff was amazing and so very helpful!!
Nestled against the banks of the Mississippi River, guests can watch the ships come sailing in or dive into the city life just steps away. Grab a beignet, listen to live jazz, ride a streetcar, or hop into a parade. You never know what you'll experience in the vibrant culture and excitement of New Orleans, and Hilton is at the center of it all. Let us be your guide for memorable events with 130,000 sq. ft. of versatile meeting space, a 100,000 sq. ft. health club, world-famous food at Drago's Seafood Restaurant, an indoor connection to the Convention Center via an attached Outlet Mall, and a kind helping hand every step of the way.
Overall 8.2 Excellent
Based on 1,481 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Okay
5.7
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Good
7.4
Excellent
10.0
Excellent
8.0
Excellent
8.0
Good
7.7
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.4
Good
6.2
Excellent
8.0
Excellent
8.0
Pros: Clean
Cons: We were not able to check in until eleven that nite
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.0
Pros: They charged extra for wifi and the gym. I thought this was tacky when paying over $200 a night forms room.
Excellent
9.4
Pros: Staff was great! Easy check in at 6am.
Excellent
8.2
Pros: connected to outlets and cafe du monde! On the river
Excellent
10.0
Pros: Great stay with a great staff. The hotel is located on the riverside which allows for easy access to the river walk, the auditorium, Harrah's Casino and Drago (which is in the hotel).
Excellent
10.0
Pros: It was very close to the French Quarter Festival activities. The rooms were nice and we loved having appetizers and drink at the bar after a busy day of activities.
Excellent
8.8
Cons: The room had a mildew smell
Good
6.5
Pros: The downtown location is great. They looked after my bags on my last day after I checked out. Free internet and printing at the cafe by the front desk.
Cons: They gave me a room with no view whatsoever. I asked for late check out which the front desk attendant said she would put for me luckily the next morning I confirmed it because she didn't put it. They charge for everything so be careful because there's no free wifi. I had a housekeeping lady open my door while I was in bed in my underwear after I repeatedly told her not to open the door out loud.
Excellent
9.6
Pros: The hotel is very impressive
Cons: Paying $35 to park
Excellent
8.8
Pros: As a HiltonHonors member I was able to choose my room prior to arrival and loved being able to use a digital key--I used my iPhone to unlock the hotel room door. The room was a nice size. Wifi worked well. It's a little away from the French Quarter but easily accessible by street car.
Cons: Not having USB ports in the room to charge my devices--there were only outlets. The safe in the room was set high up on a shelf in the closet--hard for me to reach. Also, didn't have much of a view from my window. It was a long, sometimes hot, walk outside to and from the convention center.
Mediocre
3.4
Excellent
8.2
Mediocre
2.0
Pros: The location
Cons: Everything has a huge fee associated with it, the valets were unfriendly and purposely gave us bad directions because we used self Park, our room felt like a motel six, the bed didn't have a comforter, when I called they acted unconcerned and sent up a thin scratchy blanket. The tv signal was terrible, the remote was from the 1990's, it literally took 4 seconds to change from one channel to the next. all of the appliances were unplugged. We were scheduled for 3 nights but we cancelled the last two and switched to a bnb in uptown. MUCH BETTER EXPERIENCE. The same price when you add up all the extras the Hilton tries to gouge you on.
Excellent
10.0
Pros: Hotels is priced right and was nicer than expected
Mediocre
2.0
Pros: Nothing
Cons: Everything.
Excellent
8.2
Good
6.8
Pros: The room was very nice, bed comfortable. Convenient to the French Quarter
Cons: Didn't have much of a view. Any thing extra was costly such as wi-fi, access to the health club, parking etc.
Okay
5.7
Pros: Close to casino, Bourbon Street and restaurants.
Cons: Air conditioner didn't work. We had to call several times for it to get fixed. After it improved it didn't last long. We had to call again. It never was fixed.
Mediocre
2.0
Pros: rude staff and dirty pathetic room and bathroom..ac doesnt work
Good
6.2
Pros: Great location, although it is dominated by convention attendees. Very pricy, but the mall is close.
Cons: Apparently the official policy of the Hotel is that if you are in your room when the maid comes by, you don't get your room serviced that day. That can happen as early as 10AM. The maid leaves a little card that requires you to call Housekeeping to get some service, maybe. The maid does not recheck your room, even though they are on the floor for several additional hours. I have never seen a policy like that before.
"Located in French Quarter, this hotel is steps away from Canal Street, Bourbon Street and Royal Street. Decatur Street and Saenger Theatre are also within 5 minutes. New Orleans Union Passenger Terminal is 19 minutes by foot. "
Overall 8.1 Excellent
Based on 2,631 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
9.4
Pros: Location
Cons: Weather
Excellent
9.7
Good
6.2
Excellent
9.4
Good
6.0
Pros: Having no working remote control for the TV (who doesn't love bonding time), and no free lotion (ashy legs for the win!).
Cons: There was a swingers convention going on at this hotel, which we were not made aware of, and were continuously cruised by older couples while simply trying to smoke cigarettes. We're not bored with our sex life just yet.
Excellent
10.0
Excellent
10.0
Pros: Price and location
Excellent
9.4
Pros: I loved that the hotel is in the center of everything & your backdoor literally is burbon street. This was a fantastic stay I would definitely come back. The hotel concerige was really helpful in helping us choose tours, also with recommending restaurants, all suggestions were a hit. We loved it!
Excellent
10.0
Pros: Everything else was excellent
Cons: No ventilstion in room 6630 and had to go down to the 5th flr for ice, because 6th flr was broken
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
8.0
Pros: Great for partying!
Cons: Reported that the shower was stuck in spray mode and could not be used as a faucet to fill the tub. No response to correct it. We only stayed one night. No fridge.
Excellent
8.2
Pros: Loved the location for access to some basic stores (CVS, Walgreens), street car, Bourbon street.
Cons: The AC didn't work in my room. Temperature started it was 75,thermostat was set to 65...but it was warm and muggy .called front desk to get it fixed, but no one came. Other that that, the stay was great.
Excellent
8.5
Pros: Pool was great!
Cons: Room service food was not good.
Excellent
10.0
Pros: Gorgeous, clean, affordable
Cons: Nothing
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
6.8
Excellent
10.0
Good
6.2
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: We loved the location of this hotel. All staff from front of house to room ladies were all pleasant and helpful. Room was spotless and very spacious. Would definitely stay here again
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
9.4
Good
6.0
Good
6.2
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.1
Excellent
9.7
Good
7.7
Excellent
8.0
Excellent
9.4
Pros: Great place for the price.
Excellent
10.0
Excellent
8.8
Good
7.4
Cons: Size of bathroom & cleanliness of the tub
Okay
5.7
Excellent
10.0
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Accommodations in New Orleans
Airports in New Orleans
Landmarks in New Orleans
- Canal Street
- Harrah's Casino
- The Outlet Collection at Riverwalk
- Jackson Square
- Le Petit Theatre Du Vieux Carre
- New Orleans Station
- Saint Louis Cathedral
- Ogden Museum of Southern Art
- Old Ursuline Convent
- Louisiana Children's Museum
- New Orleans City Hall
- Musee Conti Wax Museum
- The Shops at JAX Brewery
- The National WWII Museum
- Veterans Affairs Medical Center
- French Market
- Contemporary Arts Center
- Audubon Aquarium of the Americas
- Beauregard-Keyes House