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New Orleans hotels near Cigar Factory New Orleans
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Best New Orleans hotels near Cigar Factory New Orleans
Hotel Monteleone, New Orleans is centrally located in New Orleans, a 3-minute walk from Bourbon Street and 7 minutes by foot from Jackson Square. Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. Planning an event in New Orleans? This hotel has facilities measuring 24000 square feet (2230 square meters), including conference space.
Overall 9.0 Excellent
Based on 1,112 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Good
6.5
Excellent
9.4
Cons: room # 944 is a bit too small
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Pros: Excellent room service. The carousel bar was fun. It's located in a prime location.
Cons: N/A
Excellent
10.0
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Pros: Location was great, room was nice and hotel was beautiful.
Cons: They didn't tell us in advance we wouldn't have a window in our room. Also the bathroom was pretty small. There is just not much room to set anything down.
Excellent
10.0
Pros: Gorgeous hotel with tons of history. Fairly priced and it's in the perfect location- close to everything, bourbon street, jackson square, casino, etc. Will be staying again!
Excellent
8.0
Pros: Great location, comfortable beds, clean, nice staff, fun bar. Will stay definitely stay here again.
Good
7.1
Pros: Overall, the facility was gorgeous. The beds were very comfortable, the room was clean, the pool was beautiful and atmospheric, but the service left too much to be desired. When we called to the front desk for assistance of any kind, we were met with tones of condescension. Almost as if asking for a room service menu, as are room had none, or ordering room service was a bother to them. We waited an hour for a Cobb salad to be delivered, only to find that it was missing bacon, egg, and avocado...practically half the salad! For the price of the salad, I expected so much more. I certainly could have called to notify them of the issue, but after having waited at long we did want to waste more time. Apart from the lack of care for customer satisfaction dealt out by the front desk, we also ran into issues with the bell man. At first, he offered to look out for our scheduled taxi, while we waited inside. But, we soon realized that he wasn't going to follow through on his offer as he was standing inside chatting it up with a co-worker as time came for our taxi to arrive. So, we got up and went to look for it ourselves. This is not to say that all of the customer service personnel were lacking. There were certain individuals who were kind, friendly, and attentive to our needs. But, I would say by and far that customer satisfaction is not apparent by their services rendered. If you're looking to feel like you as a customer and a person matters, then stay far away from Hotel Monteleone. If you're looking for a beautiful place to stay, then by all means, book that room!
Cons: See above,
Excellent
8.5
Pros: Very historic and romantic. Room and bath a bit small, but made do.
Cons: Not real clear how to get your car upon departure.
Excellent
10.0
Pros: The location was perfect. We were able to walk everywhere we wanted to go
Excellent
9.4
Pros: BEautiful hotel, great location, gorgeous bar with jazz music!
Cons: Rooms could use some updating, mattress was very soft.
Excellent
10.0
Pros: Staff did everything to make stay perfect
Excellent
10.0
Pros: Total atmosphere, very clean, very good location.
Cons: not much,could have had more bell boys though. Not very acccomodating as far as helping with luggage.
Excellent
10.0
Pros: Great location at edge of French Quarter Beautiful large lobby Good size room with view of river Heated pool on high roof top good temperature control in room computer internet room available 24 hours good pleasnat staff from doormen to counter clerks
Cons: no complaints
Excellent
9.3
Pros: The entire staff was extremely professional and very friendly! Will come back.
Excellent
9.7
Pros: This is a beautiful hotel in a great location. Excellent service.
Cons: It is expensive, but for a special occasion, I would recommend it.
Excellent
10.0
Pros: Gorgeous, luxurious, elegant decor and accommodations Five-star service Carousel Bar and Lounge is not to be missed We didn't have the opportunity to try Criollo restaurant, but the menu looked excellent Beautiful rooftop pool with unbeatable views of the city Large gym with views of the river OUTSTANDING location right in the heart of the French Quarter Love, love, love this hotel. Do yourself a favor and don't consider ANYWHERE else but Hotel Monteleone if you're coming to New Orleans.
Excellent
8.3
Pros: Location
Cons: More restaurant/bar seating in the lobby
Excellent
10.0
Pros: The room was great, staff fantastic,and the bar was awesome!
Cons: nothing
Excellent
10.0
Pros: Everything except pool deck locked at night
Excellent
10.0
Pros: Excellent service. Doormen were friendly and engaging; they greeted my two young children with our every entrance/exit and asked them about the activities in between, made some fun suggestions for meals and places of interest to visit- really added to the experience for each of the kids. Small rooms, but comfortable, good noise control - was not disturbed despite business of lobby and hallways. Beautiful foyer and delicious menu at Criollo, the restaurant downstairs. Will certainly return to this hotel for its service, comfort, attractiveness and convenient location.
Cons: Spa staff were not at the desk on more than one occasion, were haughty and were generally unfriendly during booking of appointments. Stark contrast to the rest of the hotel. Services provided were acceptable. Would NOT be likely to return to spa based on the unpleasantness of interacting with them.
Good
6.8
Pros: Nice hotel. Clean and comfortable.
Cons: Overly priced. Size of room not at all as expected.
Excellent
10.0
Pros: We have always wanted to stay at the Hotel Monteleone. Since we were traveling to New Orleans with friends from Ohio who have never been to the south, we decided to splurge. The experience and treatment we received during our stay was far above my expectations. Upon arrival we were greeted and assisted by the valet, doorman, and bellman. While speaking to the man during check in, my husband asked if a king upgrade was available. He then moved us to a king room complimentary. Our room was so nice with custom items making the stay extra special. We wanted dinner suggestions and some tour suggestions. The concierge, Anita, was great! She was very patient and knowledgeable of the area. She could tailor her suggestions to your specific requests. She was very great with multi-tasking and never once made us feel rushed on a decision. When one of the tours we wanted to book was sold out, she called 3 other vendors until she found an opening. The staff at Hotel Monteleone are all very friendly and speak everytime they see you. Even a lady from housekeeping stopped to ask how we were enjoying our stay. The location is central to EVERYTHING. When in New Orleans, we typically walk 8-10 miles per day, but Hotel Monteleone is so close we averaged 4-5 miles. This hotel is definitely worth the price.
Cons: I really have no complaints about my stay. The only thing to note are the small bathrooms, but this is standard in New Orleans.
Excellent
10.0
Excellent
9.6
Pros: The Hotel Monteleone is an outstanding property. We were pleasantly surprised with our King room. It was small, but very comfortable and tastefully decorated. The hotel bar is one of its trademarks. We enjoyed the carousel and the intimacy that it brings, all the while being able to chat with some of the other patrons. I had a 30 minute massage at the Spa Aria. The masseuse (Ellen) was excellent and very knowledgeable. The spa lobby was a bit overly crammed with merchandise for sale, but smelled great and had good attention at their front desk.
Cons: The concierge was not helpful to a guest, shrugging his shoulders and telling him he needed to get back in line for the front desk. It seemed to is like he could've assisted.
Excellent
8.8
Excellent
9.4
Pros: Beautiful hotel; great staff.
Cons: Too many homeless hanging out across the street from the front door of the hotel playing their instruments. We were originally on the 6th floor & could not sleep due to noise. We requested & moved up to the highest floor - 15th. That made all the difference.
Excellent
9.3
Pros: Location.. minutes walk from Bourbon St. and Canal St.
Cons: The rooms are REALLY small but it's a historic hotel in the middle of the city so understandable. Valet parking overnight was $45 for guests, which is a lot in my opinion. I am already paying over $200 for the room and did not expect to tack on another $50.
Excellent
10.0
Pros: I love these older hotels, like the Monteleone, that have been renovated and refurbished. They are the best of the old and the new. The staff provides outstanding service.
Excellent
8.2
Pros: Clean, excellent position, i spent some hours by the rooftop pool and have found it amazing
Cons: I have slept in a queen room and the bed was rather narrow and could have been more comfortable. I had to unplug the fridclge at night because of the loud noise coming from there
Good
6.0
Pros: The location is excellent
Cons: I thought the hotel looked a bit run down,not a 5 star hotel.. I did not like the fact that there was no complimentary coffee or news papers The coffee was available in the gift shop for $3.00+ / cup. Not acceptable for a supposed top flight hotel, Forget trying to get a seat at the famous Carousel bar, but it was the first weekend of Jazz Fest.
Good
7.3
Pros: Great location, amazing old but extremely clean hotel
Cons: Room service was good but very expensive. If you can, go downstairs and dine in some five star restaurants and it will be the same price.
Excellent
9.4
Cons: Double beds are hard on tall folk.
Excellent
9.7
Pros: What is not to like? Awesome location in the French Quarter and the Carrousel Bar! Be sure to chat with Marvin and ask about his mixology book. Rooms are good size for a downtown hotel and the amenities are nice. All of the staff are very helpful and attentive.
Cons: One night our room got hot despite the thermostat setting. Not sure what that was all about but was ok the following night.
Excellent
8.6
Pros: Staff was very friendly. Location great. Pool was very nice
Cons: Elevators were confusing. Some went to the 15th floor, some didn't. And only one set of elevators went to the rooftop pool. Also why would you close a pool bar at 7 when there are people wanting to buy alcohol and food. If guests are there you should stay open for them. And our air conditioner kept breaking.
Excellent
10.0
Excellent
9.7
Excellent
9.7
Pros: - The location was in perfect proximity to the French Quarter (in the French Quarter) on the gorgeous Royal St which is, in my experience, the prettiest street in the French Quarter - There are ample antique shops, art galleries, restaurants, jazz clubs and cafes nearby - The hotel is exceptionally lovely, very clean and well-maintained - The rotating carousel bar on the first floor is fabulous with a great jazz band on Saturday nights. - Rooftop pool is gorgeous but was always full - The Spa sounded fantastic
Cons: - The cost of the parking was extremely high (~40+ per day) Even after checking out and only being in the area for < 15 hours the last day, we still had to pay the full amount for the day. - The pool was always really crowded which speaks to the popularity of the hotel
Excellent
10.0
Pros: Everything. But make sure you ask for a suite. They have 1.5 bathrooms a jacuzzi and a giant glass shower. Room also has 2 rooms.
Cons: Nothing
"Located in French Quarter, this historic hotel is steps away from Canal Street, Bourbon Street and Saenger Theatre. Royal Street and Decatur Street are also within 10 minutes. New Orleans Union Passenger Terminal is 17 minutes by foot. "
Overall 9.0 Excellent
Based on 458 reviews
All
- All
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: The hotel is so nice & artsy... The staff was extremely helpful & engaging I felt right at home. I will book there again.
Excellent
9.7
Excellent
9.4
Excellent
10.0
Pros: Everything.
Excellent
10.0
Pros: I normally stay at the well known 4 & 5 star hotels so I really stepped out of the box for this trip. The hotel was great we had a corner room facing Canal St. The beds were comfy and we had restful nights. We enjoyed the amenities and the staff couldn't have been nicer. Kotrell set us up with two amazing and very different tours. He also remembered us and always greeted us with a large smile and interest in our day. The rest of the staff was just as nice. From the front desk to the room service staff and housekeeping. I would definitely stay again if I have the chance to travel to New Orleans again.
Excellent
10.0
Excellent
10.0
Pros: Angel or devil. Your choice. It's the theme of the hotel. Besides impeccable service the theme carries throughout the hotel. You'll see it as soon as you enter the lobby. Enter an elevator and with a big screen TV the adventure continues. We had a standard room the first two nights but their standard is far above that in decor. Our next 3 nights were in one of their Angel Suites. If you think the standard room was great wait till you see an angel suite. Their named after arch angels. Its indescribable in luxury and the style and theme continues. They do have the devils suite named after Lucifer. It's the only one decorated in black and red. I dont want to give away more. See and experience it for yourself.
Cons: We couldn't stay and enjoy it longer. But we'll be back to NOLA (New Orleans LouisiAna and surely stay there again.
Excellent
10.0
Excellent
8.2
Pros: Everything went smooth and rooms where very clean. Staff was very friendly.
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: Location was 2 blocks from Bourbon St, rooms were big with very comfortable beds best place I have stayed in NOLA.
Excellent
10.0
Pros: Located just a couple blocks off bourbon street
Cons: Shower heads and pressure could be better
Excellent
8.0
Okay
4.0
Cons: It was a rough start from check-in: - The designated room on our paperwork (King) was not available at check-in, leaving us a couple in two beds - Upon getting to the room, there was toilet paper and urine in the toilet. - There was makeup all over the collar of the bathrobe (being billed as "take it home for $120") - They were able to move us the next night to a king room, which we found out during the middle of the night did not have a working heater (35 degrees outside at this point). So we moved to our third room of the trip that second night. I'll echo the same concerns with customer service that I see in other reviews here. It's a pity because the property itself is well situated and in good company with the likes of the Ritz and Roosevelt. But it failed to meet any standards for cleanliness and overall guest experience.
Good
6.6
Pros: I liked the location.
Cons: I didn't like the alarm coming from next door that went off at 8 am every morning. Wasn't able to have a good nights sleep
Excellent
9.7
Pros: Staff was efficient and courteous, all smiles everywhere. The overall theme of the hotel is seen throughout the lobby and common areas, ‘Saint’ white angelic areas and red/black ‘Sinner or Naughty’ areas! Rom was nice and bed was comfortable. Bathroom was super cute and modern and spotless. AC was COLD. Didn’t need the mini-fridge or mini-bar, we were in NOLA ! Everything is close by!
Cons: If you need to keep something cold, the fridge is full of purchasable items, so either feet them to bring something up or bring ice chest /cooler with you. (This did not effect my stay)
Excellent
9.7
Pros: We stayed here because of the price and location. It seemed to be the best of both worlds and it definitely was! Easy walk to all French Quarter locations. The lobby is gorgeous, as were the rooms. Fun bar in the lobby, too, with live music in the evenings. We were a group of 4 couples and we all loved it. The staff were so friendly and helpful.
Cons: Location on Canal St is not my favorite (busy, a bit dirty), but you only have to walk 3 blocks to be in the heart of the French quarter.
Excellent
9.0
Pros: I found everything to be nicely done. It's right where you want to be to get out and see NOLA. I'd recommend to friends.
Cons: No bathtub is the only thing I can think of that I can complain about. Shower was excellent though.
"Located in Central Business District, this hotel is within a 10-minute walk of Smoothie King Center, Lafayette Square and Mercedes-Benz Superdome. Contemporary Arts Center and Bourbon Street are also within 15 minutes. New Orleans Union Passenger Terminal is 6 minutes by foot. "
Overall 8.8 Excellent
Based on 1,917 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Pros: Beautiful, totally updated and high tech. Not overly luxurious but nice and super comfy rooms. Great gym facility and pool looked nice but we didn't venture down there. Can get busy with conferences and hear it's busy during football home games. Decent location if you don't mind walking. Street car stops right outside hotel which is mostly convenient unless it's running late or comes early. If it's busy (people buying tix, traffic) it can take a while longer than anticipated to get to your destination. We walked back from the French Quarter a few times...not a bad walk, probably around a mile. The location was fine for us but may not be for everyone. For the great rate we got for the amenities, the trade offs were worth it. All staff members were super nice, super accommodating and seemed to genuinely enjoy their jobs.
Cons: Distance could be an issue for some people.
Excellent
9.4
Excellent
10.0
Pros: Friendly courteous service with a smile.
Excellent
8.0
Excellent
8.0
Pros: Location
Cons: Extra charge for corner room whose view not good
Excellent
9.4
Pros: Modern. Friendly.
Cons: $40 valet parking per day!!
Excellent
10.0
Pros: Easy check in
Excellent
9.4
Excellent
10.0
Pros: Location Cleanliness Comfort
Cons: Nine
Excellent
10.0
Pros: The customer service at this hotel was great. Whether you are going for business or pleasure this hotel has everything you need. I have have stayed in several hotels in New Orleans and this is by far my favorite,
Excellent
9.1
Excellent
8.0
Excellent
8.2
Pros: Value and proximity
Cons: No fan in bathroom and convenient for one person not multiple.
Excellent
10.0
Pros: Hotel, very friendly staff.
Cons: N/a
Excellent
9.7
Excellent
8.0
Excellent
8.5
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Thought I was staying at a 5 star hotel. It was very clean and upscale.
Good
7.7
Excellent
10.0
Excellent
9.1
Cons: Parking was too expensive!!! Limited unloading space But wonderful cleaning staff, bell service and front desk TOP NOTCH!
Excellent
10.0
Excellent
10.0
Excellent
9.7
Pros: Great stay! Clean and comfortable hotel. Business center is not free, which is a negative. Carla at the front desk is wonderful!!!
Excellent
9.1
Good
7.4
Excellent
10.0
Pros: Work out room, Starbucks, location, staff, room, everything....
Cons: a little better explanation at check about elevators.
Excellent
9.6
Cons: Parking rates
Excellent
9.3
Excellent
10.0
Pros: Beautiful views of the city and the Superdome, especially at night. Gorgeous facilities.
Cons: Nothing
Excellent
8.3
Excellent
10.0
Pros: comfortable bed, clean and staff friendly and helpful
Excellent
8.8
Pros: The hotel was great. I travel a lot and this was one of the nicer places I have been.
Cons: The only two negotive things I have to say would be. 1) the breakfast buffet wasn't worth the $21. It's the same mass produced powdered egg bacon pancakes....that you get at crapy hotels for free. There is a omlet station and a big selection of pastries and fruit but I'm a eggs an bacon guy and it was horiable. The second negative I have is dependent. I stayed there for Mardi Gras and they shut down a lot of streets, so you have to walk because the taxis won't and can't take you down town. and its a long walk to Burbon street. It is located right next to the stadium if that's where you are going.
Excellent
9.1
Excellent
9.4
Pros: The room was very comfortable to be in. The bed was comfy and lighting was calming. Very little hallway noise and never heard the neighboring rooms. All the staff I encountered was friendly and courteous.
Cons: The bathroom was a little dirty, some mold growing in the crevice of the shower door. A soap wrapper was left in the bathroom from the last guest. Nothing too major though. Only other complaint would be how confusing it is to get from the main lobby to the room elevators and the parking garage. The signage isnt all that handy as in some areas the main lobby isn't mentioned at all, either is the parking garage. It's especially frustrating with the arbitrarily named conference halls displayed all over.
Excellent
10.0
Pros: Everything
Cons: Had trouble with my keycard several times but no biggie
Excellent
10.0
Excellent
8.0
Okay
5.7
Excellent
9.1
Excellent
10.0
Excellent
10.0
Pros: It was dope. Clean. Modern. New.
Excellent
8.5
Pros: Rooms were very comfortable and clean. Location was great.
Cons: No free parking. Valet only or pay for parking garage. No breakfast.
Okay
5.4
Pros: Nice building
Cons: Almost everything
Excellent
9.7
Pros: The service and staff were wonderful! I have stayed at many hotels in New Orleans over the years, and the staff at the Hyatt was by far the most friendly, courteous, and helpful that I have ever experienced. I would absolutely stay there again and again!! Thanks Hyatt!!
Okay
4.5
Pros: NA
Cons: I called 15 minutes after checking out because I left an item in my fridge and I was told my room hadn’t been cleaned yet so it should have been found. I later went to pick up my item at around 11:30 and since housekeeping wasn’t there no one had access to the lost and found. I had no update on my item and housekeeping never checked it in even though no one else had access to my room.
Okay
5.1
Pros: Was nice hotel - not much really close to the hotel but the french quarter is in walking distance.
Cons: our AC broke one night so it was 80+ degrees in the room and we had to wait up for an hour at 2am to get someone from the hotel staff to reset the thermostat. There was also quite a bit of road noise, even up at the 10th floor - was woken up by a garbage truck in the middle of the night.
"This family-friendly New Orleans hotel is located in the historical district, within a 5-minute walk of Bourbon Street, Jackson Square and Preservation Hall. Cafe Du Monde and The Shops at Canal Place are also within 10 minutes. New Orleans Union Passenger Terminal is 26 minutes by foot. "
Overall 8.8 Excellent
Based on 1,099 reviews
All
- All
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
8.8
Excellent
8.8
Excellent
8.5
Excellent
10.0
Good
6.5
Pros: Location
Cons: The room was too small especially the rest room. The hotel is nice but needs an update. The mattress was old and lumpy. I would not recommend this hotel to a friend.
Excellent
10.0
Pros: The Location
Excellent
10.0
Excellent
8.5
Pros: Staff was great! Location is excellent.
Cons: Our room was really small but it still worked. The cinnamon smelling toiletries should be changed to something more refreshing.
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
9.1
Pros: Royal, old-fashioned feel consistent with New Orleans old city.
Cons: Room was a bit smaller than expected, but sufficient for a couple.
Excellent
10.0
Pros: Friendly staff. Clean. Quiet. Conveniently located in the French Quarter.
Excellent
9.7
Excellent
10.0
Excellent
9.3
Pros: The historical atmosphere
Cons: The valet parking garage was a bit tight to manipulate
Excellent
9.0
Pros: It's the attention to detail that left us with a lasting favorable impression. Each employee of the hotel was very polite and at the top of their game at every brief interaction. It was a brief stay and what created the lasting impression was when we were departing the hotel a bellman made sure to tell us Good Morning, how nice is was to have us, and to have a wonderful day. We could have made it out the door without him saying much but he made sure to tell us these things with conviction and we felt that it wasn't just lip service. Nice job folks, from check in to check out. We'll be back.
Excellent
8.0
Pros: Pool and viewing deck
Cons: Bathroom set up no counter with rack above toilet
Excellent
10.0
Pros: Everything
Cons: Nothing
Excellent
8.0
Excellent
9.1
Good
6.2
Okay
5.4
Excellent
10.0
Pros: In the middle of the French Quarter, but still accessible to the Convention Center. Great staff. Beautiful historic hotel.
Excellent
10.0
Pros: * Staff was very helpful, sorted out a room mixup quickly and appropriately, and compensated us for our time waiting * Fantastic pool and view from the roof, the rooftop bar was great * Really a perfect location - about two blocks from Bourbon made it close enough to the street to feel like you're in the bustle, but far enough away to recover after a long night in peace * We were able to get a great value for the room. * Hospitality staff restocked our room's ice and bottled water every night
Cons: * Super small room, was not able to fit a single cot in the room without moving the dresser * Bed barely fit two people. * Slightly misleading depending on the website you book on, "Double" or "Queen" in our case meant a single bed, and assumedly the same room * Tiny bathroom. Towels were forced under the sink. * Bar closed earlier than I would have expected
Excellent
10.0
Excellent
10.0
Pros: The beds were the best I had a hard time trying to get my girls to leave
Cons: The sandwich we got from room service
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.4
Pros: Elegance Central for visiting French Quarter Customer-Friendly Historic
Cons: Small room for Big Price
Excellent
10.0
Pros: Hotel offers a great lobby, bar area, and dining. If your trip includes the French quarter this location is outstanding. You are surrounded by great dining of all types. I would stay here again
Excellent
9.7
Excellent
9.1
Pros: This hotel has a classic feel with updated amenities and a fantastic roof top pool.
Cons: Our room was very small and had very little storage space and the bathroom had no counter space for toiletries.
Excellent
10.0
Excellent
8.8
Pros: Comfortable room, great AC, beautiful lobby, outstanding Sunday brunch.
Cons: Ac in the bathroom!
Excellent
10.0
Pros: The staff was great! Everyone is so friendly The hotel is perfectly located for all the touristy things but you don't hear any of the noise. Super nice stay!
Cons: Nothing!
Excellent
10.0
Pros: The rooms were large and accommodating. Car parking service was excellent. All the staff were courteous and did their best to accommodate customer wishes.
Cons: The mini-bar was a source of frustration. I could not refrigerate my medication. If the mini-bar had the little plastic fastener cut, the room would be charged : (
"This family-friendly New Orleans hotel is located in the entertainment district, just steps away from Saenger Theatre and Canal Street. Bourbon Street and Royal Street are also within 5 minutes. New Orleans Union Passenger Terminal is 16 minutes by foot. "
Overall 8.8 Excellent
Based on 467 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The pool is so nice! Our room was fabulous!
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Good
6.5
Pros: The location and the overall feel are great.
Cons: They're not very accommodating, nor does the room come with much in the way of extras.
Excellent
9.4
Pros: The hotel was beautiful, room was comfortable, staff was wonderful
Cons: Our only complaints were that the tv didn't always work very well. It would cut out for no apparent reason and sometimes just stop working. We also felt that the movie rentals were absurdly expensive. I've never had a hotel charge $19 for almost every movie available.
Excellent
8.5
Pros: The building is beautiful and there are great bars/restaurants in the lobby. Our room was spacious and very comfortable.
Cons: The bathroom was a bit disappointing for a luxury hotel. Also, the spa was disappointing.
"Located in French Quarter, this hotel is within a 10-minute walk of Canal Street and Jackson Square. Cafe Du Monde and French Market are also within 15 minutes. New Orleans Union Passenger Terminal is 21 minutes by foot. "
Overall 8.7 Excellent
Based on 2,678 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Good
7.0
Pros: Location was great.
Cons: Front desk staff was unenthusiastic. No maid service on Mardi Gras until 3:30 in the afternoon. Room we were assigned was an accessible unit. We had no where to hang clothing. Also no in room safe, mini-fridge or microwave.
Excellent
8.3
Pros: Location was great, rooms were clean and the staff was very helpful.
Excellent
10.0
Pros: Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
Excellent
8.2
Pros: Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group.
Cons: Small room
Excellent
9.7
Excellent
8.8
Excellent
9.7
Pros: Great service, attentive, comfortable bed with fantastic views of the city from huge windows in the room. The room itself was nice and large and came equipped with a coffee maker and small fridge. Bathroom could use some updating (tub/shower) but was certainly adequate with decent amount of counter space. We didn't eat in the onsite restaurant, but did have cocktails and snacks at the bar. Great time there with drinks made to order and delicious small plates to share. The bar staff were friendly, served impeccable drinks and couldn't have been more accommodating. Hotel also has a Starbucks inside with full service and selection as you would find in an offsite Starbucks store. Loved our stay at the Marriott on Canal Street and can't wait to return!!
Cons: Bathroom tub could use updating
Excellent
10.0
Pros: Nice hotel and location
Okay
4.0
Excellent
8.8
Excellent
10.0
Excellent
8.8
Excellent
10.0
Good
7.7
Cons: Room was musty smelling
Excellent
10.0
Excellent
9.7
Excellent
9.4
Pros: Central location right near Bourbon St and friendly staff
Cons: Hotel would not allow later check out and maids were knocking on our door at 930 am. Be sure to put privacy sign on door if you want to sleep in.
Excellent
8.3
Pros: Loved the hotel and the staff great location.
Cons: My only complaint is the room had no vents in the bathroom. When someone goes #2 it stinks the entire room up.
Excellent
10.0
Good
6.6
Excellent
9.4
Pros: large rooms, view of river, lighted pool, nice lobby, locations
Cons: not crazy about wifi in room.. took fee off the bill but was confusing.
Excellent
10.0
Excellent
10.0
Good
7.7
Pros: It does maintain the Marriott standards
Cons: The hallways are noisy at night
Okay
4.8
Pros: Great location.
Cons: Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
Excellent
10.0
Excellent
8.5
Good
6.0
Excellent
8.0
Cons: Parking
Good
7.7
Excellent
9.6
Pros: I thought the staff was very helpful and attentive at all times. The location was great. We enjoyed our stay! Thanks!
Excellent
10.0
Pros: Great location. Close to everything in the French Quarter. Friendly and helpful staff
Mediocre
2.0
Cons: We were unable to reach our hotel. No one told us when we made our reservations that Mardi Gras parades (at least two) would be passing by our hotel after 4:00 p.m. (which is check in) making it impossible to get to our hotel. We waited in traffic for over 3 hours trying to reach our hotel, then the New Orleans police started diverting all the traffic and set up barriers making it impossible to be anywhere near Canal Street. The front desk at the Marriott told us they couldn't guarantee we could reach the hotel by midnight. We had to drive to Baton Rouge to get a hotel and missed out being with family the next day for our grandchild's 1st birthday.
Excellent
10.0
Good
6.8
Pros: Location
Cons: To many drunks
Good
6.8
Pros: Room was nice and comfortable, looked to be recently remodeled.
Cons: Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
Excellent
9.1
Pros: Good price, really liked the option to earn rewards for not having room cleaned by staff for duration of stay, location, and bag storage
Cons: No kitchen appliances in room, expensive breakfast
Excellent
10.0
Excellent
8.2
Pros: I like that we upgraded to the corner room on the 35th floor.
Cons: We stay from Saturday til Monday. This was during the time of the potential threat of Hurricane Nate. Luckily the hurricane did not hit New Orleans. Sunday our room was never clean, nor did we receive any new towels. I called down to the desk (3) and no answer. This was disappointing.
Excellent
9.6
Pros: Great service! The beds were extremely comfortable.
Cons: The only negative things I can say is I hate that you have to pay for wifi and the rooms are not as updated as the lobby.
Excellent
8.8
Pros: Our room had an amazing view. This hotel is perfectly situated on the edge & within walking distance of the French Quarter, street car, etc. Beds were really comfy. Liked the efficiency of the elevators (pressing what floor you want to go to on the outside rather than up & down) as floors were grouped together
Cons: Honestly for a hotel of this price & quality I would expect a larger bathroom. It was barely big enough for 1 person. The ceiling was also very low in the bathroom causing me to bump into it several times while doing average tasks.
Good
7.0
Pros: close proximity to bourbon street.
Cons: Over priced, small rooms, no microwave, no fridge, expensive valet parking $38 per night, hotel elevators were confusing to use for most of the guest not familiar with those elevators. Held $464 on my credit card for for what they say was misc charges. $464 that was not available to use. I will never stay there again. what a ripoff. $23 for breakfast buffet that was very limited. My wife ordered 3 pancakes and they charged us $12 for 3 freaking pancakes that were not very good.
Excellent
10.0
Pros: The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
Excellent
9.6
Pros: I thought that the lobby was great! Valet was nice to have along with bellhops. Location awesome for mardi gras and really any other trip
Cons: Front desk was a little rude. It was crazy during mardi gras and garage was already full. If someone is staying I thought it was 1 car per room? So if a group is coming than anyone else needs to find another place to park. How is there not enough room?? Is the garage sale than the hotel Capacity because that's a problem. If there is overflow parking a d we are paying the valet fee than THEY need to take it down there...
Excellent
9.4
Pros: Location was great facilities well-maintained kid-friendly has a pool and it has a gym
Cons: The restaurant food was underwhelming was overpriced drinks were very expensive. Hotel elevators took a very long time for you to be able to get one and get to your floor and hotel staff seems confused or unable to do anything when asked. Phone was very difficult to get ahold of someone from your hotel room when you're calling the direct line operator or valet
Excellent
8.5
Pros: Perfect location to explore new orleans
Cons: The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
Excellent
8.5
Pros: The Bed was very comfortable, liked the linens too.
Cons: A/c was intense when on, room got muggy when off. Specifically called to say we were arriving late, special occasion, could we be not near the elevator. We were put right next to the bank of elevators and had to listen to them all night.
Excellent
9.3
Pros: The rooms were clean, rooms comfortable, location great, and the staff were accommodating.
Cons: There was no fridge in the room, and free wifi was only on the lobby.
Excellent
10.0
Pros: Getting upgraded to Max club access
Cons: Having information where the elevators were on every floor
Good
7.6
Pros: I liked the location and its access to the French Quarter. The hotel was very crowded as it was the start of Mardi Gras so the lounge in the lobby was very busy and sometimes it was sometimes hard to find a seat there but fund anyway. Elevators were prompt and staff very polite and helpful.
Cons: Our room was small and the bathroom was clean but so small that there were no towel bars and yet there was a sign saying that you could be environmentally helpful if you would use your towel more than once. If that was your wish, the sign to the housekeeper would be that your towel would be hung on the towel bar. We just found it humorous.
Discover 4-star service and style at Renaissance New Orleans Pere Marquette French Quarter Area Hotel. Nestled in downtown New Orleans, LA, our hotel features boutique accommodations near world-famous landmarks. One-of-a-kind jazz clubs, lively Bourbon Street, stunning Magazine Street and historic Jackson Square are all steps away in the charming French Quarter. Indulge in the local flavor of French and Southern cuisine at New Orleans Coffee and Beignet Company and sample delectable seafood specialties and cocktails at TackleBox, our hotel's signature restaurant. Work out in our state-of-the-art fitness center and make use of our on-site meeting spaces, ideal for social or business events in the French Quarter. Relax in rooms and suites with luxurious bedding, marble bathrooms and high-speed Wi-Fi, all while surrounded by historic architecture and elegant interiors that pay homage to the culture of New Orleans. Come experience it all at our French Quarter hotel, where adventure waits around every corner.
Overall 8.7 Excellent
Based on 531 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Pros: The convenience to bourbon street, Canal street and other activities.
Cons: The rate could been a little more affordable. There no room service and only one restaurant. The restaurant service needs improvement.
Good
7.4
Excellent
10.0
Pros: Great location.
Cons: Not enough towels.
Good
6.2
Pros: Location
Cons: Elevators are slow and broke.
Excellent
8.0
Good
7.4
Pros: The concierge & the guys that helped with three luggage were very nice & gave us some great places to check out.
Cons: The elevator broke down Saturday & we were on the 16th floor. There were notes put under the door to ask you to avoid the elevator between 8 & 12 on Sunday there were going to be a lot of people checking out. Helpful but I felt they should've been done. Our toilet would make this loud screaming noise about 4 or 5 times in three middle of the night. They did have somebody come up & check on it, but it did it again the next night. I didn't know if they're connected but when I got my car from the valet there was a huge hand print on my windshield & shoe prints on my hood.
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: We stay here everytime we come to New Orleans. We love the location and the service has yet to disappoint. We would definitely recommend this hotel to friends.
Good
7.7
Excellent
8.3
Excellent
8.3
Excellent
10.0
Excellent
10.0
Excellent
10.0
Cons: NA
Excellent
10.0
Excellent
8.8
Excellent
8.0
Excellent
8.3
Excellent
8.0
Excellent
10.0
Pros: Lovely hotel, very pretty. Restaurant is great as well.
Cons: Nothing
Excellent
9.1
Excellent
8.0
Pros: THE ROOM WAS CLEAN, BED WAS COMFY.
Cons: VERY EXPENSIVE, BUT STILL REQUIRED TO PAY FOR WIFI SERVICE. BATHROOM WAS VERY MEDIOCRE.
Excellent
8.5
Excellent
8.0
Good
6.5
Excellent
8.3
Pros: staff was great, decor was very nice, great bed and linens...
Cons: the shower/tub combo wasn't bad, but it would be really nice if it were an upgraded glass door shower. not a complaint... but that's something i do look for in a hotel where i pay this much. thanks!
Excellent
10.0
Pros: Everything was awesome. The room was exceptionally clean and the service was A-1.
Cons: A pool would’ve been even better!
Excellent
8.0
Pros: Location is very good
Cons: The room was quite small
Excellent
8.0
Pros: Clean, modern amenities. Comfortable beds.
Cons: Lots of young adults stayed during the weekend and they were up and loud at all hours if the night. Hanging out in the hallways and keeping us up.
"Located in Central Business District, this historic hotel is within a 15-minute walk of Bourbon Street, Jackson Square and National World War II Museum. Mercedes-Benz Superdome and French Market are also within 1 mi (2 km). New Orleans Union Passenger Terminal is 16 minutes by foot. "
Overall 8.6 Excellent
Based on 1,163 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Pros: Staff were super helpful and friendly
Cons: No closet and no mirror.
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
9.7
Excellent
8.0
Excellent
10.0
Pros: The hotel was beautiful with very friendly staff! Great location! We were right on the edge of Bourbon St. and Canal St., but also close to the Superdome where we attended the US Women's' soccer game! We were able to check in an hour early and when we were leaving the doormen called for us a cab. Very nice experience and would stay again in the future! Definitely take a cab to/from hotel! It was a $36 flat rate and well worth it because they pick you up and drop you off exactly where you need.
Excellent
8.0
Excellent
8.2
Excellent
8.0
Pros: My girlfriend and I went there for Mardi Gras, and it was ideally located - near all of the parades, but far away from the French Quarter that we didn't get a bunch of drunk idiots yelling (although it still sometime happened, which is not the hotel's fault). That being said, it is within 5 minutes walking distance of the middle of the French Quarter. The room was small but very nice (the building is 100 years old). It was also very clean and the staff was overall friendly. For Mardi Gras they give you a wrist band so you can come into the hotel late at night (although they were a bit spotty on checking). Overall, a good place to stay (if you don't mind driving through the one-way streets of downtown New Orleans). You could do a lot worse, especially for Mardi Gras. 4/5 stars.
Cons: The hotel said it had valet parking, but during Mardi Gras they appeared not to - I had to drive myself to a parking lot 3 blocks away, pay $25 a night to park AND wake up by 9AM to go feed the meter. This seemed a bit unreasonable to me, and it would've been nice if the hotel had let us know beforehand. The continental breakfast is a hotel continental breakfast - mediocre. They had two waffle makers, cereal, biscuits and gravy, hard boiled eggs one day and scrambled eggs the next, and the typically assortment of OJ, Apple Juice, pastries, bagels, tea, coffee, etc. We were told it opened at 5 AM, but found that it was closer to 7AM. Very annoying if you want to wake up early or needed to leave early.
Excellent
10.0
Mediocre
2.0
Cons: I didn't actually get the chance to stay here, as I received an email after booking through AMOMA that the hotel was closing and my room would not be available.
Excellent
8.5
Pros: Room and location
Cons: The wait staff was slow and unprofessional but the rooms are so nice the 15 minute wait for valet is worth it
Okay
4.0
Pros: Good location and the Hotel was clean.
Cons: Upon check into the room, we did not have all the amenities in the room as per the booking it was to be double room with a sofa bed. There was no sofa bed. Also the toilet did not operate at all in the room. Also I was charged for 4 days valet parking when we only stayed 2 days.
Excellent
8.5
Pros: the rooms were very modern and very clean... We had problems with the ice maker but the staff helped us out.. Everyone at the hotel was very friendly. I enjoyed the room the location and the stay.
Le Pavillon Hotel is centrally located in New Orleans, a 5-minute walk from Lafayette Square and 8 minutes by foot from St Patricks Church. Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Overall 8.6 Excellent
Based on 1,089 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.2
Pros: Our stay was great. The staff made my 17 year old daughter feel like a queen. PB&J and Hot Coco nightly is great.
Cons: The bathroom could have been a little cleaner.
Excellent
10.0
Pros: The service was great. The rooms were beautiful. The PB&Js and Hot Chocolate were excellent and there was a rooftop pool and hot tub.
Excellent
8.0
Pros: Service of the lobby staff the
Cons: rude waitress in main resturant
Excellent
10.0
Good
7.7
Pros: - Well-appointed rooms with comfortable beds. - Incredible concierge who knew everything about the city & gave very good advice. - Lobby and the property in general were decorated well and in good repair. - Incredible hot cocoa at night to make up for the lack-luster PBJ bar
Cons: - "Gourmet" Peanut Butter & Jelly bar was disappointing, chunky peanut butter with wonder bread is not gourmet! - Saturday night during our stay, they closed down their lobby bar for a private wedding reception. Wouldn't have been a big deal ... but, they attempted to set up a temporary bar near the front desk that was a joke with few drink choices an inexperienced bartender. The majority of the staff was obviously focused on serving the wedding party & not the other hotel guests. - The entrance is very small, has a very steep, slippery incline and is difficult to navigate with luggage and vehicles.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Okay
5.4
Good
7.4
Pros: Friendly staff Convenient location PB&J sandwiches from 10-11pm
Cons: In need of renovation Dirty carpet Dirty bed sheets Did not provide bottled water as stated on sight
Excellent
10.0
Pros: The Pool It Was Sweet rooftop and had great view and look very rich
Cons: Pay up for a room King is not that big also plumbing sounds bad like an old hotel will keep you up if light sleeper.
Excellent
10.0
Mediocre
2.0
Excellent
9.7
Pros: Friendly staff, easy check in and close enough to walk to everything!
Cons: Small bathroom but not really a big deal
Excellent
8.0
Excellent
10.0
Pros: Everything
Cons: Leaving
Excellent
9.1
Excellent
8.8
Pros: The staff was very friendly. The rooms were very nice and welcoming. I honestly don't know why people said it was dirty. But the lobby is elegant, the rooms well furnished and comfortable.
Excellent
8.8
Pros: The front desk staff headed by Shronette Davis is first rate. Their responsiveness to request was quick and the attitude was friendly and nice. We had a problem with our room upon check-in but the staff went out of their way to help remedy the situation. I like the way the shower door opens at the opposite site of the spray head so you don't get the floor wet when getting in The beds were extremely comfortable. The breakfast room is lovely and the wait staff extremely efficient.
Cons: The hotel issued a comp night for the first night mix-up but I had to process it through the booking service through Kiyack. But they haven't returned my calls. The rooms are too small, really for two people, not to mention 3 or 4. The bathroom is very small, with really no place to put the toiletries bags. There are no bath mats so you have to stand on a cold tile floor in your bare feet. The room only has one tiny waste basket in the bathroom. Need more. No way to call housekeeping directly
Excellent
9.7
Excellent
10.0
Excellent
8.5
Mediocre
3.1
Pros: Great location. Had a great stay in 2015.
Cons: No notice upon arrival or in lobby about renovations. Ongoing construction in suite next door until 6:30PM one night, and non- stop another night - we finally requested to change rooms/floor at 9:30 pm because they would not stop. Intermittent hot water. Fresh paint peeling off the door. Shower rod came down. Our room was not cleaned either day until we requested it upon our return to the room late in the day. Construction workers taking bins of rubbish down the guest elevators; hallways never vacuumed from debris at the end of the day. Staff were indifferent about our circumstances and at times denied what was going on. Wrote a letter to the manager and still have not received any response 5 days later. Very disappointing. Recommend not staying here until construction is complete.
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
9.7
Excellent
9.6
Pros: location, rooftop pool, PB&J social
Cons: expensive valet parking ($36 per night)
Excellent
10.0
Pros: I loves the staff and I loved how absolutely beautiful the hotel was!
Cons: Nothing! Our stay was excellent
Excellent
10.0
Pros: This hotel is A+++....the staff was extremely friendly & gave us A++ service!! The rooms were very luxurious & clean w/comfortable beds...the hotel was classy & the rooftop pool was incredible!! HIGHLY RECOMMEND!!
Cons: No negative comments about this hotel...TOP RATED!!
Okay
5.7
Pros: The old world luxury decor and Christmas decorations. Very clean. Friendly staff.
Cons: Staff somewhat disorganized and inept. We were given very poor directions to points of interest. Cost of parking $39.95 per day. Christmas brunch $75 pp was very poor and disorganized. Food was either undercooked or overcooked and they ran out of some dishes.
Excellent
10.0
Pros: The staff was incredible at every turn. We were treated like old friends.
Excellent
10.0
Pros: The whole staff was so amazing. Place was perfection all around.
Cons: Creepy pictures on the 3rd floor.
Excellent
10.0
Pros: I adore classic New Orleans art and history so my friend recommended this place - its a perfect blend of the newest culture and classic. i not only stayed here once but twice when my flight got pushed - thats 4 nights over a series of 9 days. I loved all of it! the gym the rooftop pool the paintings the beds the PB&Js at night! i could live here for years! thank you so much for all you did during my stay and i cannot wait to return in the fall to once again live it up at Le Pavillion!
Excellent
10.0
Pros: Our room was luxurious! The linens were crisp and clean and the beds were so comfortable!!! The staff was friendly and helpful.
Cons: We were sitting at the bar for a drink and wanted a quick bite to eat. After a few minutes one of the bartenders made an announcement that there was a private event in an hour and a half and that we would all have to leave in an hour. At that time they started pouring our drinks in plastic and did not want to let us order food. Fortunately, he changed his mind and let us order a bowl of gumbo and the Thai ribs. It only took 15 min to get our order and we were out of there in plenty of time. The transition to a private event at the bar could have been a little less rude.
Excellent
9.1
Pros: Rooftop pool and complimentary PBJ s with hot chocolate make this a special place.
Cons: Love it.
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Excellent
10.0
Excellent
8.0
Pros: Beautiful property
Cons: Inconsistent housekeeping.
Good
6.2
Pros: Large room, clean, air conditioned
Cons: I was inexplicably placed in a room near where construction was being done on a suite. The pounding, hammering and loud conversation woke me early every morning.
Excellent
8.5
Pros: The staff was very friendly and accommodating. The hotel is beautiful and the rooms are comfortable and spacious.
Cons: The elevator took forever and many people ended up using the stairs. The parking fee is way too high.
"Located in Central Business District, this hotel is within a 5-minute walk of Lafayette Square, Canal Street and Royal Street. Bourbon Street and Harrah's New Orleans Casino are also within 10 minutes. New Orleans Union Passenger Terminal is 15 minutes by foot. "
Overall 8.6 Excellent
Based on 646 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
8.2
Excellent
10.0
Excellent
8.5
Pros: Great location, quiet neighborhood but close enough toFrench Quarter and Bourbon St. Great facilities and clean as well as friendly staff.
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Pros: The hotel concierge George and Richard were most helpful!
Mediocre
2.8
Cons: Intercontinental is supposed to be IHG's flagship hotel. During my stay I killed three spiders in the bed. The duvet cover was torn and tattered in multiple places. The carpets were not vacuumed. Someone else's dry-cleaning tags were left on the floor (2). The drinking glass in the bathroom had dried toothpaste stains from someone previously before me. For three days in a row I turned the same drinking glass up thinking that it would be washed and would return to my hotel room to find that it had just been flipped over, uncleaned. The best yet was the last night that I stayed the cleaning staff had left a dust in my room by the door. I guess since they werent cleaning they decided to leave the tools for me do their work. The front desk staff seemed unconcerned about the cleanliness and too busy to give it much thought. Valet also higher than any other hotel in area. Will go back to the Holiday Inn Chateau LeMoyne north of the quarter, always clean in 5+ stays there.
Excellent
9.7
Pros: Beautiful hotel with extremely close beds and quiet area
Cons: Not exactly in the French quarter but definitely close
Excellent
9.7
Excellent
10.0
Pros: The hotel is newly renovated and totally updated and modern from its previously 80s styling. I have stayed at this hotel many times over the years and it was nice before but amazing now. Try a balcony room and go down to one of the bars for a signature New Orleans cocktail. It's 2 blocks from Canal and 3 blocks from Famous Bourbon Street. It's also perfectly located for catching games and events at the super dome. Bout 3-5 blocks. Not a bad walk at all. It's where I stay when I go to watch the Saints
Excellent
9.7
Excellent
9.0
Pros: The location was great. The rooms were very nice and clean. The Staff was very helpful.
Cons: The bartenders at the hotel bar were rude.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.1
Pros: We really loved the room bed and service.
Cons: The pool was small and dark no sunlight and it was a outside pool that had freezing water. The restaurant connected to the hotel was ok but some of the waitress were really rude and slow we saw 5 family leave during our wait for our drinks. Meanwhile when we got the menus we didn't see anything we wanted so we told the waitress we needed the check. She left and never came back! We had to track her down and talk to her manager to get a check !!!!
Excellent
9.4
Excellent
10.0
Excellent
8.0
Excellent
8.8
Good
7.4
Pros: Awesome, clean
Excellent
9.6
Pros: Very nice hotel
Cons: Valet parking $45 a day
Excellent
10.0
Excellent
10.0
Pros: Hotel was clean and close to everything. Across the street from Luke. Great Oysters 1/2 price Happy Hour 3-5
Good
7.4
Excellent
10.0
Excellent
10.0
Pros: I loved everything about this hotel. Extremely close to everything and the staff was excellent
Excellent
8.0
Excellent
8.0
Excellent
9.1
Pros: The room was very nice and clean. The bathroom and shower was great especially for New Orleans. The bed was very comfortable.
Cons: Breakfast buffet was not included with our room. When my wife called the front desk, they left her with the impression that breakfast was included. We were surprised that it was $27 per person. What a rip off!
Excellent
10.0
Pros: We were upgraded as Ambassador members, and the suite was lovely, and ever better than a certain other nearby favorite 5 star hotel in NO. Staff was welcoming and the bedding and bathroom superb. We also like the self parking in the adjacent Pan American parking garage--a NO bargain.
With a stay at Royal Sonesta New Orleans in New Orleans (French Quarter), you'll be steps from Bourbon Street and 8 minutes by foot from Jackson Square. Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. Planning an event in New Orleans? This hotel has facilities measuring 20000 square feet (1858 square meters), including conference space.
Overall 8.5 Excellent
Based on 1,196 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: location, value and decor
Cons: breakfast was overpriced
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
9.7
Excellent
10.0
Excellent
10.0
Okay
4.5
Excellent
9.7
Excellent
8.8
Excellent
9.4
Pros: Staff. Comfort. Location. Jazz lounge.
Cons: Pricing is very high during Mardi Gras weeks. Jazz lounge closed at 10pm
Excellent
8.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Pros: Confortable accomodations
Good
7.3
Pros: location
Cons: $40 per night parking fee
Excellent
9.0
Pros: Decor, hotel pool , downstairs bar
Cons: Elevators but they're putting new ones in
Good
6.0
Cons: Parking $45 too high. Noise and construction would have pick other hotel if known.
Okay
4.2
Pros: Location & parking
Cons: Quality, condition & service not up to par with reputation and cost. Not family oriented. Very old rooms. Certainly not a luxury property.
Excellent
8.6
Excellent
8.0
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Pros: Well located for easy walk to all attractions on the French Quarter. Elegant, well maintained LARGE roomsnothing
Excellent
8.0
Excellent
8.2
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
8.5
Excellent
10.0
Mediocre
2.0
Pros: I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!!
Cons: I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!!
Excellent
9.1
Pros: Great location. Close to restaurants and nightlife. Fabulous Staff. Try Restaurant R'evolution, it was a fabulous experience.
Cons: Currently the hotel is renovating. Our room was near the construction area, so it made the visit less than optimal and not our normal Sonesta experience. I look forward to a future visit once the renovations are completed.
Okay
4.5
Pros: The lobby area was nice and the bellman were very helpful and friendly.
Cons: The room was lacking basic items like bath towels, coffee cups. We were “upgraded” to a suite which had a queen spring with a twin mattress with the springs sticking out so we were unable to use this for our kids but still had to pay the upgrade price. Therefore the “upgrade” did not provide us with any additional sleeping space. The room door key did not work because they had to charge the lock. The concierge desk was impossible to reach to get towels, sheets, ect. It would just ring and go to voicemail. We tried to order food from the in house restaurant and they directed us to their in room menu which did not exist. Our room was two levels with an exit door on each level. I asked if they could deliver our sheets to the second level because we may not hear the knock on the first level and they said they were unable to go to the second level, even though this is a normal hotel floor with a normal hallway door entry so I was confused by this. Many of these issues are likely because they are short staffed with COVID-19 and hopefully will be improved.
Excellent
9.7
Pros: We have been using the Sonesta for many years. Location, Location, Location and an excellent hotel. Relaxing. Great Pool scene, THE BEST street scene. NOLA's best.
Okay
5.1
Cons: Have stayed at this location numerous times but have never had such a small cramped room. AC could not keep up wife was hot and uncomfortable both nights. Called maintenance first day of stay and he said it was working ok. Could not enter the hotel without being accosted by losers trying to get you to come into their strip clubs which surround the hotel.
Excellent
8.0
Pros: Great location! Down in the heart of French Quarter. Kayak didn't inform me we needed to pay for Valet parking, but a great stay.
Excellent
10.0
Pros: right on bourbon street, a little noisy at night....but hey, what fo you expect if youre looking for a hotel ON bourbon street?? beautifully decorated lobby for christmas and extremely friendly staff
Excellent
10.0
Excellent
10.0
Pros: Everything but mostly location
Cons: N/A
Excellent
10.0
Pros: Everything available was excellent
Cons: Covid-specialized massages would have been nice, like some other nice hotels I stay at currently
"Located in Central Business District, this golf hotel is steps away from Audubon Insectarium, Canal Street and Royal Street. Bourbon Street and Harrah's New Orleans Casino are also within 5 minutes. New Orleans Union Passenger Terminal is 21 minutes by foot. "
Overall 8.4 Excellent
Based on 1,397 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.7
Pros: The decor and view
Cons: Smell of the towels were like smoke
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Where able to check in early and get our room. Very friendly staff
Excellent
8.0
Okay
4.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Well decorated, great views, excellent location and friendly staff.
Cons: Internet is like $12 a day...
Excellent
8.8
Excellent
10.0
Pros: I love the location and the luxury part of the hotel.
Cons: The expensive parking.
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Everthing
Cons: Nothing
Mediocre
3.1
Excellent
10.0
Excellent
10.0
Good
7.6
Excellent
9.0
Cons: Parking charges
Good
7.1
Excellent
8.8
Good
6.5
Cons: Unable to accommodate a room request made well in advance.
Okay
5.4
Pros: Location
Cons: Paid wifi Did not clean room all day tour woman was rude
Good
7.7
Excellent
9.7
Excellent
9.1
Excellent
10.0
Excellent
10.0
Good
6.0
Cons: The room I got was right next to the elevators. Very noisy, you can hear everything that goes on.
Excellent
9.1
Pros: Location was ideal. Staff were friendly.
Excellent
10.0
Excellent
8.5
Excellent
8.2
Excellent
8.0
Okay
5.4
Pros: The location
Cons: I didn't like the fact I had to change rooms at midnight due to there being a MOUSE in my room. I was told I'd have a $100 credit to my room and that someone would assist me in moving. Whoever came up just handed us a key to the new room and left. I wasn't assisted with a cart to move. The new room was 12 floors higher but way more spacious. I was content until the next morning I went to shower and there was pubic hair or something slapped across the back of the shower meaning no one bothered to clean the shower....it probably could have been easily removed with a wipe of a cloth but apparently that was too much effort. As I checked out I mentioned my $100 credit which I now learned went back to the hotel. The fact that it was $100 to spend within the hotel was not communicated to me and in my opinion I thought I was going to be refunded $100 from room cost. I was very unhappy with that. How would I know to use the credit before check out and when would I use it between the time I had to transfer all my stuff to another room with no help,sleep,get ready and overcome being disgusted by the shower,and checkout by noon. I would like a refund for my stay. The manager supposedly is communicating with this company since this was a third party ordeal.
Excellent
10.0
Excellent
8.2
Excellent
8.0
Good
6.5
Excellent
9.4
Okay
4.8
Pros: The hotel is in a great location and the lobby is nice
Cons: The hotel was overbooked the first night. They told us upon check in that our room would be ready in about 20 mins as it was being cleaned. It wasn't ready until midnight. The room we had reserved was a double room, they ended up giving us a king room that had been smoked in by the prior guests (there were still ashes in the bathtub). We asked if they could send up a cot - which never arrived. Luckily the second night they switched our rooms. Overall we were pretty disappointed.
"Located in French Quarter, this hotel is within a 5-minute walk of Canal Street, Royal Street and Bourbon Street. Harrah's New Orleans Casino and Jackson Square are also within 10 minutes. New Orleans Union Passenger Terminal is 20 minutes by foot. "
Overall 8.3 Excellent
Based on 1,560 reviews
All
- All
- Families with young children
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.5
Excellent
8.5
Okay
5.1
Pros: The location was great for Mardi Gras!
Cons: I booked a room more than 6 months in advance. After I booked, I called the hotel directly because I needed a roll away bed. They said no problem, because I had booked an oversized room. Then, about a month prior to my trip I called them directly again to ensure that I would have a roll away bed. The person that I spoke to said that they would put a note in my account - which they did. When I got to the hotel to check in I was told that they did NOT have a roll away bed available because it’s a “first come first serve” basis. I had 5 people in a room with 2 beds, and no where to put that 5th person!! So we paid $566 PER NIGHT for someone to sleep on the floor because nobody told me either time that I called that they could not guarantee a roll away bed!!! I will be contacting corporate about this.
Excellent
10.0
Okay
5.4
Pros: Close to city center
Cons: Less pushy sales people Disguised as the concierge
Excellent
8.2
Pros: Nice staff Location to activities
"Located in French Quarter, this hotel is steps away from Bourbon Street and Canal Street. Jackson Square and Harrah's New Orleans Casino are also within 15 minutes. New Orleans Union Passenger Terminal is 21 minutes by foot. "
Overall 8.3 Excellent
Based on 926 reviews
All
- All
- Families with older children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: The front desk staff was amazing and so very helpful!!
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Pros: It was quiet and room was huge!
Cons: Poor area could be cleaner
Excellent
8.0
Excellent
9.3
Excellent
9.4
Excellent
10.0
Nestled against the banks of the Mississippi River, guests can watch the ships come sailing in or dive into the city life just steps away. Grab a beignet, listen to live jazz, ride a streetcar, or hop into a parade. You never know what you'll experience in the vibrant culture and excitement of New Orleans, and Hilton is at the center of it all. Let us be your guide for memorable events with 130,000 sq. ft. of versatile meeting space, a 100,000 sq. ft. health club, world-famous food at Drago's Seafood Restaurant, an indoor connection to the Convention Center via an attached Outlet Mall, and a kind helping hand every step of the way.
Overall 8.2 Excellent
Based on 1,290 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Pros: rude staff and dirty pathetic room and bathroom..ac doesnt work
Excellent
9.7
Pros: Riverside Pool
Good
7.4
Excellent
10.0
Excellent
8.0
Excellent
8.0
Good
7.7
Excellent
9.1
Excellent
10.0
Excellent
9.4
Pros: Staff was great! Easy check in at 6am.
Excellent
10.0
Excellent
10.0
Good
7.4
Good
6.2
Excellent
10.0
Pros: Great stay with a great staff. The hotel is located on the riverside which allows for easy access to the river walk, the auditorium, Harrah's Casino and Drago (which is in the hotel).
Excellent
10.0
Good
6.5
Pros: Clean
Cons: Overnight parking rates are ridiculous over $40 a night
Excellent
10.0
Excellent
8.2
Pros: connected to outlets and cafe du monde! On the river
Okay
5.7
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
8.0
Excellent
8.0
Pros: Clean
Cons: We were not able to check in until eleven that nite
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Mediocre
3.4
Excellent
8.2
Excellent
8.8
Excellent
10.0
Excellent
10.0
Good
7.1
Pros: Staff was great, especially Kelly at the Front Desk
Cons: You're being nickled and dimed. Had to get a few pages printed, which were $3.56 each (double-sided) and it came to almost $200 for 50 pages. Wanted to go to the gym, which is an additional $12. The hotel is quite spread out. Going from my room in Building 3 to the gym was a 20 minute walk (and I walk fast). Not a big deal for me, since I considered it part of my cardio workout.
Good
6.0
Pros: The onsite restaurants were better than average and the hotel had great amenities- a larger-than-average health club with group fitness classes and racquetball courts, 2 pools and in-room dining. Housekeeping did a great job.
Cons: The hotel is dated and could use some up-dating.
Excellent
9.4
Pros: The food at Draggo’s was outstanding
Cons: Nothing
Excellent
8.2
Pros: great location, near the casino and not far from bourbon and the quarter
Cons: the room was a little smaller than I expected.
Excellent
10.0
Pros: Great location and very clean
Cons: Nothing
Mediocre
2.0
Pros: The location
Cons: Everything has a huge fee associated with it, the valets were unfriendly and purposely gave us bad directions because we used self Park, our room felt like a motel six, the bed didn't have a comforter, when I called they acted unconcerned and sent up a thin scratchy blanket. The tv signal was terrible, the remote was from the 1990's, it literally took 4 seconds to change from one channel to the next. all of the appliances were unplugged. We were scheduled for 3 nights but we cancelled the last two and switched to a bnb in uptown. MUCH BETTER EXPERIENCE. The same price when you add up all the extras the Hilton tries to gouge you on.
Excellent
10.0
Good
7.7
Excellent
9.0
Excellent
10.0
Pros: Housekeeping was great
Cons: They didn't honor my Yasir price
Excellent
8.5
Excellent
9.6
Pros: The hotel is very impressive
Cons: Paying $35 to park
Excellent
10.0
"Located in French Quarter, this hotel is steps away from Canal Street, Bourbon Street and Royal Street. Decatur Street and Saenger Theatre are also within 5 minutes. New Orleans Union Passenger Terminal is 19 minutes by foot. "
Overall 8.1 Excellent
Based on 2,512 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
6.0
Pros: Having no working remote control for the TV (who doesn't love bonding time), and no free lotion (ashy legs for the win!).
Cons: There was a swingers convention going on at this hotel, which we were not made aware of, and were continuously cruised by older couples while simply trying to smoke cigarettes. We're not bored with our sex life just yet.
Excellent
9.7
Excellent
9.4
Pros: Location
Cons: Weather
Excellent
9.4
Good
6.0
Good
6.2
Excellent
10.0
Excellent
9.4
Pros: I love that the room was very clean.
Cons: The valet service charge was high. Also the staff was not very friendly.
Mediocre
3.4
Pros: Not much to like, but location
Cons: Tiniest room ever and we booked delux king. Most noises hotel next to a motel on the Las Vegas strip. Staff horrible. Inadequate linen in room, desk clerk slow, slower and slowest. Never sure if room would be cleaned(often not)
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
8.0
Excellent
9.1
Excellent
10.0
Pros: Location, Cleanliness and size of the room! Fitness Room, Pool, Miltary Discount
Cons: No breakfast included
Excellent
10.0
Excellent
8.2
Pros: Room was quiet and perfect location by Boubon Street
Good
7.7
Excellent
10.0
Pros: Gorgeous, clean, affordable
Cons: Nothing
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
6.8
Excellent
10.0
Good
6.2
Excellent
10.0
Excellent
8.0
Good
6.5
Cons: The bullshit with the parking!! And why do you charge $19 for wifi? I didn't pay it, but I'm sure some idiots do!
Excellent
8.5
Pros: We arrived at the hotel just before midnight on St Patrick's day. The area was still very much lively with St Patty's festivities. This gave us a chance to quickly check in (with friendly and helpful staff!!), drop off our bags and check out Bourbon St, which was the cross street of the intersection where the hotel is located. Bourbon St is what it is, but the hotel's prime location made it really easy to explore part of the French Quarter in the wee hours of the night feeling safe walking around.
Excellent
8.0
Okay
5.0
Pros: Location
Cons: Checkin wasn't until 4pm with a 11am checkout! Only a conference hotel.
Mediocre
3.7
Pros: Location
Cons: My room was not clean properly...a pair of dirty women underwear were hanging on my bathroom door. The bed had stains on the sheets and the room smelled. I will not stay at this hotel again!!!
Excellent
9.4
Pros: Great place for the price.
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
8.0
Excellent
8.0
Cons: Our hotel was so cold. Extremely. Called the desk to fix our heat. But it didn't work.
Excellent
10.0
Excellent
9.1
Excellent
8.0
Pros: Great for partying!
Cons: Reported that the shower was stuck in spray mode and could not be used as a faucet to fill the tub. No response to correct it. We only stayed one night. No fridge.
Good
7.1
Pros: Sink evidently backed up with copious amounts of "black sludge". 2 calls to the front desk never produced a maintenance worker. We used the tub for normal sink activities. Not what you expect anywhere, much less a luxury hotel
Cons: See above
Excellent
8.0
Pros: The crown plaza is a nice hotel. Older but nice
Cons: You cannot go outside without someone on the sidewalk wanting money, cigs, food.....something. I had one person start cursing me because I wouldn't give him anything.
Excellent
8.2
Pros: The staff was very pleasant. Everyone we came in contact with had a smile and wanted to help.
Cons: The bar area is a little plain and closes early, 11pm. Obviously they're competing with others in the area but their bar area could use updating.
Good
7.7
Pros: Friendly staff, clean rooms. Decent price if you wanna be right in the middle of all the fun.
Cons: If you happen to rent a car be forwarded there is no where to park your car except for their valet parking which runs about $40 a night! This goes for any hotel on Canal street so just keep that in mind.
Okay
5.7
Excellent
10.0
Excellent
9.4
Pros: Close proximity to Bourbon St. Staff was wonderful.
Cons: No coffee pot with the coffee maker, no fridge
Okay
5.4
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Accommodations
Airports in New Orleans
Landmarks in New Orleans
- Canal Street
- Harrah's Casino
- The Outlet Collection at Riverwalk
- Jackson Square
- Le Petit Theatre Du Vieux Carre
- New Orleans Station
- Saint Louis Cathedral
- Ogden Museum of Southern Art
- Old Ursuline Convent
- Louisiana Children's Museum
- New Orleans City Hall
- Musee Conti Wax Museum
- The Shops at JAX Brewery
- The National WWII Museum
- Veterans Affairs Medical Center
- French Market
- Contemporary Arts Center
- Audubon Aquarium of the Americas
- Beauregard-Keyes House