Pros: Staff extremely friendly and helpful
Cons: Explain the prepaid fuel and toll options better!
Pros: Car was clean and ran VERY SMOOTG
Cons: Nickel and dimed me for EVERY single little thing
Pros: I liked that I actually got a car compared to their customers at pickup.
Cons: Before I got there, I called to inform FOX of my delayed flight and I was told the car would be held for up to the next morning. When I arrived to pick up the car I was waiting in line one of the employees loudly announced they were out of cars. And we’re turning away people with reservations. Luckily I got a vehicle but did not get the size I payed for. The car was in poor shape with damage all over.
Pros: The fast pickup from airport to the actual rental property
Cons: Better prices especially when the rest of the completions charges way less and I book last minute so I did y check the rest
Cons: They were very flexible and accommodating im just waiting to get my deposit returned
Pros: The pickup was the only thing close to what I liked we already had a reservation so I thought the process would be faster but we had to do more stuff there and we ended up getting a car completely different to the one we reserved but it was okay because it was clean and fit all of us.
Cons: I have been emailing them and calling them about my deposit money but they don’t answer at all. I wish they had better customer service that would at least answer me.
Pros: Drop off was easy
Cons: Very long line for picking up, I waited about an hour and a half. Rep mislead me that purchasing an insurance is mandatory and cannot be declined and after I've found that I have the right to decline, I was told that I can't do it over the phone and need to go back to do this (all this in the middle of my vacation) and if u think u can talk to someone on the phone, ur gonna wait at least 45 minutes. They have an additional $65 fee if u don't bring the car clean. My first and last time renting from fox.
Cons: Very slow at the service counter. Took 75 minutes to get to the counter and get checked in. Busses are a mess. Difficult to find pickup and drop off areas within the airport (maybe not their fault). We tried to call customer service and was informed it was over a 30 minute hold time. Check in was constantly trying to sell more and more add on fees. Their rates start out cheap but you get what you pay for.
Cons: I was not able to rent the car because you did not disclose the required $500 credit card deposit. I then requested a refund and Fox lied and said I rented the car when I in fact did not.
Pros: Great customer service from Marya.
Cons: Lots of hidden/sneaky fees.
Cons: I've used Fox before and had no issues. This time however was very disappointing. At pickup they said that I owed $139.00 more than what my reservation stated. Said that the insurance was mandatory, although they couldn't show me anything written to prove that. I told them my insurance covers rentals and they said, "it doesn't carry over". I rent several times a year and have never had this be mandatory. After checking out I waited almost an hour for the vehicle to be brought around. They kept saying, "just another minute ". When it came out the inside was dirty and there was a dirty rag on the drivers seat floor. On a positive note, the shuttle driver was great and the outside of the van was nice.
Pros: Van was a lager than I thought, u could stand inside it
Cons: Pick up and drop off shuttle’s took to long . Need more shuttles running
Full-size (Ford Mustang Convertible or similar) is the most frequently booked car hire type from Fox in Orlando.
Fox has 1 car hire location in Orlando. Take a look at our Fox hire location map to find the best car hires near you.
No (according to our data)
No (according to our data)