Pros: It was good.
Pros: NOTE: I cancelled this reservation in March due to the COVID-19 pandemic where travelers were not allowed to fly into Hawaii. I do not expect to see a charge on my credit card.
Pros: We got the exact car that we requested
Cons: The car was an older model
Pros: great staff, easy pick up and drop off
Cons: It was all great!
Pros: The check in staff was very friendly and gave me the option to drop off at the airport location.
Cons: No pickup service in Waikiki from this location
Pros: Staff wasn't friendly. he didn't like answering the questions
Cons: Inform us there was a surcharge fee of 10 dollars a day for people under 25. This wasn't informed beforehand
Cons: They had a glitch in the system and I was not able to receive the car. Worst rental car experience ever
Pros: Honda Civic is a fuel efficient car.
Cons: Manager ignored my objection that outside of car and windows were smeared and dirty upon delivery. The car was sandy and filthy inside, including old fried potatoes, empty bottle, and drink stir sticks. It’s hard to believe anyone at all tried to clean the car before it was delivered to me for my family’s Christmas vacation! When I asked for a refund, Enterprise Corporate offered a 30% credit only and blamed their cleaning vendor instead of addressing their manager’s failure and disrespect for their Customers.
Cons: The pick up process took forever and the drop off had to be completed before 5pm with no after hours option either than to return to a different location for an additional $50
Pros: friendly and efficient staff; clear instructions on after-hours return; great car.
Full-size (Ford Fusion or similar) is the most frequently booked car hire type from Enterprise in Honolulu.
Enterprise has 12 car hire locations in Honolulu. Take a look at our Enterprise hire location map to find the best car hires near you.