2.0
One of the tires had a leak and we had to re-inflate each morning. The key fob didn't work and we could only lock/unlock the car manually. The Bluetooth/stereo would freeze and re-boot every 10 or 15 minutes of driving, the drivers seatbelt didn't automatically retract anymore and there were random pills in the door pocket when they gave us the car.... If Kayak had disclosed the rental company before booking, I would have gone with someone else. The car was cheap though so at least I saved some money.Reviewed 13 Apr 2025
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10.0
The shuttles come fast, the price is great and the return process was super easy!Reviewed 9 Apr 2025
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2.0
The price was the only redeeming factor. The van they gave me was falling apart. They tried to upsell me many many things. The staff were short and rude.Reviewed 7 Apr 2025
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2.0
The Honolulu branch was truly awful. Rude, unhelpful, & a giant scam. I would be embarrassed to list them on my websiteReviewed 29 Mar 2025
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2.0
Picked it up 4.5 hours later . They charged me $70 because I was late lol. Never again with Economy.Reviewed 26 Feb 2025
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6.0
The price was great The pick up service at the airport was great!! The facility is a bit shady!! The agent was harsh and borderline rude! She made it clear we would be responsible for any damage- they dont deal with insurance companies! I called our insurance agent who advised we return it due to the policy concerns! We noticed damage halfway into the week- never pointed out to us which caused a good amount of stress! Thankfully I learned that my credit cards covers damage and in the end we were not liable! Was the low cost worth the headaches- no way!Reviewed 2 Feb 2025
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10.0
There was a significant backlog to pick up the car. Required a 30 min. wait.Reviewed 29 Oct 2024
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6.0
I guess I should've known economy means cars not good, it got me around but I guess I got my wish but the car seemed rickety and about to fall apart, with approximately 71,000 miles what do I expect, but I really shouldn't bad mouth the company because hahaha I may use it again, sorry for telling the truth!!!!!Reviewed 21 Oct 2024
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2.0
Prepaid rental. Delay in pickup as their shuttle was caught in a traffic accident. They charge a fee if you are late but don't tell you, they just charge your card.Reviewed 15 Oct 2024
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2.0
I was an hour late to pick up, still when they were open, and I was charged extraReviewed 7 Oct 2024
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4.0
This was the worst car rental experience I ever had. It was way off the beaten path. If I had known how far it was from the airport I probably would not have gone with this company. Then when we got there, they made us sign on to a clipboard and wait outside in the heat. The area seemed kinda seedy and the entire lot was just dirt. They seemed understaffed and so the process took longer than it should have. The car upholstery was all stained white and it seemed like the brakes were getting bad. It was a very small operation so there were only a few spaces to return the rental cars for inspection. I was worried how long the return process would take because they said allow an extra thirty minutes to return time so you can get your flight on time, which made me think there would be a long wait but then it turned out that the inspector was in that area so we didn’t have to wait after all. But just the threat of a delay gave me anxiety. I guess it’s okay if you don’t expect it to be much more than a small mom n pop business and don’t expect to see several employees working in the clearly marked return lanes etc. But the whole experience amped up my travel anxiety to the enth degree. It was probably because I have only had about five rental car experiences and they have all been with larger companies. So my expectations were dashed.Reviewed 25 Sep 2024
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4.0
The rental pickup process was long (we had to wait for over an hour) and then the vehicle I received was a shitbox. It was unclean on the inside, and had dents and scratches on it all over outside. When I drove it, the power windows kept having issues, and the engine/transmission sounding like it could give out at any moment. It did not feel safe. I didn’t complain at the time of pickup because we had waited so long and I figured for approximately $25 a day, what I should have expected… but then they charged me twice. I’m also currently in the process of finding out why this cost me nearly $300 for 6 days, instead of the $170 that I paid in advance through Kayak. I probably won’t ever rent from this company or its Honolulu location ever again.Reviewed 13 Sep 2024
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