Pros: Very friendly and the whole process was very quick and easy. Faster than other car rental services I’ve used.
Pros: The whole process was easy!
Cons: Every think was perfect!
Cons: car interior was very obviously not cleaned.
many stains/spills leftover from previous passenger.
Pros: Staff behaved dismissively, had no availability and in two bookings I still ended up with no rental. Drove to 2nd location, smugly said can not help.
Didn't have time to call to alert.
Was aloof that I'd driven all
the way there.
Cons: Human kindness, respect for my time, money, own the problem, help solve. 1st instance, could have made pricing same for me as renter - co location pay difference for airport to honor reservation not pass cost to customer. Deceptively set expectations.
Pros: The staff was friendly and the process was seamless. Because we arrived early, we had a nice selection of cars from which to choose for our road trip adventure. Staff wore masks, and there was limited contact necessary for the transaction.
Cons: We had been told that the additional insurance policy we had purchased would not cover one of the vehicles available for rental, and it happened to be a vehicle we were interested in taking on our trip. The reason we were told that the policy wouldn't cover that vehicle is because it was considered a "luxury" vehicle. Upon our return to Enterprise, we were told by a different associate that this was not true and that all the vehicles would be covered under the additional insurance policy we had purchased. This of course, disheartened us, as we would have preferred this vehicle. It seems as if the staff is not fully clear on the insurance guidelines. Regardless, we still enjoyed the vehicle with which we ended up.
Pros: Staff was helpful and car was great.
Pros: Great staff at both locations!
Cons: Vehicle outside clean and wiped dry without spots on the window and body would have been nice.
Pros: The staff was great and made pick up and drop off
very quick do you could get on your way. Showed me all the functions to the car and ask for questions I may have. Very easy, friendly, smooth transaction. Thanks enterprise for the great service
Cons: Answer your phone. We got into the car and the check engine oil light came on as soon as we drove away. I tried calling several times to see what you want me to do about it nobody would answer the phone.
Mini (Class Minivan or similar) is the most frequently booked car hire type from Enterprise in Dallas.
Enterprise has 16 car hire locations in Dallas. Take a look at our Enterprise hire location map to find the best car hires near you.