Pros: They did not want to give me a rental because it was not on their time frame.
Cons: Gave me a car
Cons: The agent could have been nicer
Cons: Only one agent working at the time. They had had a problem with their reservation system and they did not have cars for some who had made their reservations very recently. Because of this issue, several customers took a very long time with the single agent and were eventually turned away without a car. I started out #7 in line and it took at least 45 minutes to get to the agent . I did receive a car, but the wait in line was a very poor customer experience.
Pros: The staff was friendly and helpful. Pick up and dropoff was easy
Cons: Their customer service 800 number is really poor and couldn’t resolve my problem and never called me back, car wasn’t inspected enough. Check engine light came up and they wanted to me drive with that unsafe car for over 20miles distance
Cons: A warning that they would not have a single vehicle available after I booked my reservation days prior. I was left stranded for hours with no transportation.
Pros: online reservation was good , but did not allow to specify pick up time or return time instead defaulting to a preset time.
Cons: Understaffed, waited in line longer than usually and part of that was due to low staff at the counter and on the lot as well as low inventory of cars on the lot. Check in wasn't any better as I was not given a receipt for total cost and have no proof of turn time or mileage. Was told that it is all done by computer and he had scanned the car in, mileage was noted and fuel level recorded. Again no proof of check in for my records.
Cons: I STILL have not seen my closeout receipt. The credit card hold STILL pending. Car selection mediocre. Staff was GREAT
Pros: Nice vehicle even though we had requested one with better fuel efficiency.
Cons: Felt we might have done better without the toll pass, but maybe not. Needed a little more information before agreeing to it. Like how many toll roads are there and what were the alternatives to the pass.
Cons: Worst customer service I have ever experienced. Overcharged us for insurance after we declined it. The manager was EXTREMELY rude. Will never rent from Dollar again because of this experience.
Pros: Friendly and efficient staff
Cons: Very expensive counter person mean
Cons: Savings are countered by higher than necessary charges for toll tags and additional drivers. It's help if these extras were advertised as such. If all you need is the basics, then Dollar is a good deal.
Mini (Class Minivan or similar) is the most frequently booked car hire type from Dollar in Dallas.
Dollar has 2 car hire locations in Dallas. Take a look at our Dollar hire location map to find the best car hires near you.