Pros: Yes the staff was friendly. The off airport rental was not fun. We were dropped off at the rental place and they picked us up from the rental place. On our way back We had to uber from their facility.
Cons: If we knew it was off airport then we wouldnt go with them.
Pros: We could never get ahold of the company to get our rental. We would like a refund. No where was it mentioned that the company was closed on Sunday and that there would be no way to get ahold of them.
Cons: Letting the renters know when the company is closed and when it would days would be best to rent.
Cons: This rental company is off, off, off the DFW terminal property. Getting to their location was a complete mystery. The number to call for shuttle service did not work. I was never able to contact a live person, so I had to walk-up to the Budget counter at the real rental car center at DFW - and got the most amazing van on the spot for an incredible price.
Don’t go off-brand, even if you need a van.
Pros: Staff was nice. The van was pretty beat up. Took as long to note all the damage is it did to check out.
Cons: Better disclosure on the van or vehicle conditions in advance.
Pros: Staff friendly when I got there.
Cons: Notify people insurance companies treat as commercial vehicle and most wont cover. Be prepared to pay the additional cost for insurance.
Pros: Nice and helpful
Cons: No unlimited miles for locals.
Pros: Drop off was easy - we needed to drop at 6PM, which is after hours, so were able to use a different lot close to the airport that had a shuttle service.
Cons: Pickup instructions were inaccurate.The instructions said something to the effect of "call the rental company when you pick up your baggage". They should have been "Shuttle to the rental car center, then call for a 2nd shuttle to our location". Our group of 6 was not happy.
Cons: Wasn’t open
Pros: helpful and friendly staff. great value and service.
Cons: nothing. they drove me to my hotel and picked me up.
Consider other options
Cons: vehicle provided had over 80K miles; it was raining and wiper blades needed to be changed; they did not keep the windshield clear of rain and visibility was reduced; I felt this was a safety issue. long wait for customer service rep at the desk for both pickup and especially on the return. Long wait invoked wait time charges with waiting Uber driver who was standing by to pick me up. Shuttle pick up location is in a remote area on the east side of the DFW Airport. Area is not well light and well off the beaten path for most airport travelers. Not open 24/7 - limited drop off and pick up hours.
After hours dropoff
Pros: The fact that they would only charge me 20.00 for after hours drop off.
Cons: The lady at the desk when I signed papers to pick up the car gave me an information sheet for what to do and where to go for an after hours drop off because I told her I would be dropping off the car at 1630 on Sunday instead of at noon. On Sunday while I'm driving to Dallas I got 2 calls telling me my rental is overdue and I will be charged an extra day. That is unfair business.
Mini (Class Minivan or similar) is the most frequently booked car hire type from Airport Van in Dallas.
Airport Van has 1 car hire location in Dallas. Take a look at our Airport Van hire location map to find the best car hires near you.