Pros: There were a lot of extra charges like for Texpress. They also keep a $250 hold on the credit card. There was a dent in the door we were not told about. The car smelled of cigarette smoke.
Cons: There should be someone to check the car in. Leaving the keys on the counter, or in the car, is not customer service.
Pros: no one was ever at the desk. i called and no one answered or ever got back to me. i had to find a car at Avis and had to pay more
Cons: Everything. It was an awful experience
Pros: Pickup - staff was friendly. Only 2 people at the desk, so was slow... however, not their fault, customers couldn't make decisions.
Drop-off - no one available to drop off. drop off box was not identified, nowhere to record anything, i.e. mileage.
Cons: Drop-off: No one at the drop off site nor anyone at the counter. Was able to reach someone via phone, but did not feel comfortable just leaving keys on the counter. Usually there is some paper to record the mileage and information for drop-off along with the keys.
Cons: I was made to feel I had no option but to purchase the toll package for an additional $88 and never once had to use a toll road. I also had to put down an additional $250 deposit after paying the $288 for the rental car, only to get half
Of my deposit back. Very dissatisfied.
Pros: The lady at the counter was very nice and quick
Cons: The price
Cons: They did not have the car that I booked online. Had to use a car that took diesel gas. The price did not match the price that I booked with
Cons: did not have the size car i reserved, so i had to upgrade to a full sized for $15/day more.
Pros: Drop off was very easy but the pick up was too slow due to too much explaining of insurance, toll, and break down
Cons: instead of wasting time during check out all the insurance matters must be explained during booking
Pros: Pick up was a horror story
Cons: 1 hour wait to get the car. 1 guy in line said loudly he had a 1 hour flight and a 1 hour wait in line. The manager allowed a rental agent a break with 10 people in line. Each rental took nearly 10 minutes as they try to upsell everything. Seriously ? Never again to save $5 on a prepay.
Pros: I only liked the car
Cons: I was charged $323 for a 4 day rental and no one will return my phone or emails
Cons: Difficult to find the drop off entrance. Need to improve signaling in the drop off area. The GPS is not enough clear as other I have used. Instructions about how to use the car weren't addressed (way to start engine, way to open the gas door, among others)
Pros: Drop-off super easy
Cons: Would have appreciated if I was advised the car was diesel only
Mini (Class Minivan or similar) is the most frequently booked car hire type from Advantage in Dallas.
Advantage has 1 car hire location in Dallas. Take a look at our Advantage hire location map to find the best car hires near you.