Not having my email on the reservation caused me to have to sit for 4 hours in the middle of the night due to my plane being delayed and the car rental being closed. Customer support was unable to assist in updating the reservation so I could use the automatic pickup
Not bad, but it’s not fast
The location is not at the airport. You need to take 2 connecting shuttles. Adds about an hour to the process. Also they add fees above what is promised.
Great customer service very helpful
I am writing to express my deep frustration and disappointment with the experience I had with Easirent. This was, without question, one of the worst customer service experiences I have ever encountered. Due to a flight delay—completely outside of my control—I arrived shortly after your location had closed. There was absolutely no way to contact anyone after hours, as no emergency or after-hours number was provided. This left me, as a paying customer, completely stranded and without support. I subsequently requested a refund, as I was unable to collect the vehicle through no fault of my own. Shockingly, I was told that because I did not cancel the reservation, I would be charged in full. I ask you—how exactly was I supposed to cancel a reservation while mid-flight with no access to phone or internet? This response is not only unreasonable but shows a complete lack of empathy, flexibility, and customer care. Penalizing customers for circumstances outside their control is unacceptable. I expected a minimum level of understanding, especially when airline delays are a known and common occurrence. This experience has shown me that Easirent prioritizes profit over people, and this is not how any reputable business should operate. I urge you to reconsider your decision and issue a full refund immediately.
Everything was alright expect for the car was pretty dinged up at pickup, which isn’t a problem except for the agent giving me the 10th degree about one of the already documented dings saying “it looks a little bit different.” That’s too intense, especially when the car was handed off to me with so much damage. If they’re going to be so intense about the pick up scan, they need to keep a cleaner fleet of cars.
