Everything was alright expect for the car was pretty dinged up at pickup, which isn’t a problem except for the agent giving me the 10th degree about one of the already documented dings saying “it looks a little bit different.” That’s too intense, especially when the car was handed off to me with so much damage. If they’re going to be so intense about the pick up scan, they need to keep a cleaner fleet of cars.
Took forever to get/return the car.I actually had to dig out and show my insurance coverage…. ITS NOT AT DFW AIRPORT. Be sure and plan extra time (1/2hr minimum) for pickup and especially drop off, it takes a while to wait for the shuttle to the rental car center…then ANOTHER shuttle to the gates. The car they gave me needed new tires a 1000 miles ago-completely bald, and one was so out of balance it seemed like I was in a massage chair it bounced and thumped so loud…I had to stop and add air and was worried it would fail and I’d miss my flight. I should have spent the extra 20 bucks to get a car on the airport. The shuttle drivers were both great.
They had mandatory extra charges. Unlimited miles - but $25/day if you leave the state. AND $16/day toll pass rental - if you use it or not. And if you don't rent theirs and go through a toll - you are fine $25 - even if you pay the toll on your own. Mandatory extras more than doubled the advertised rate
Car was not in good condition. Far away from Dallas airports
Horrible! Do not rent with them! They didn't have the car i booked, then when they found one, it was 30 minutes away, and not clean, so I would have had to wait for the car to be cleaned! They kept you waiting around while they tried to figure out a car for you. So walked away with a much smaller car than I booked and just a horrible experience in total. Also the staff don't give a s***.
Kayak did a terrible job informing that this was an off-airport location. Fortunately, I had no luggage, so I was able to scoot inside before anyone else so I didn’t have to wait long. Some people had to wait a really long time. The car was not clean. There were stains on the seats. It was advertised as a “Fiat 500 or similar.” I understand from the size of the car that a Corolla qualifies, but in reality a Corolla is not similar to an interesting Italian car. For the $15 savings over a bigger brand like Avis, it was definitely not worth it.
