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The hotel was spotless and very comfortable, and the staff were very helpfull Felt it was a bit overpriced, and a bit far out of the city
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
excellent service, bright spacious hotel, ideally located near tourist attractions & shops, very quiet hotel
this hotel is located conveniently to everything we wanted to see, tours, Red Sox game, good food, quiet, comfortable and safe.
good location bed too soft
The location, loved the views, easy access to all attractions. Found a dirty sock and hair grips lying on the floor
very friendly staff, good exercise room facilities: would have liked a regular coffee maker in the room or at least a lot more packets of coffee for the machine in the room. bathroom was a little small but adequate.
yes it was good yes it was good
What a fantastic Hotel. Staff were Brilliant.Best Hotel I ever Stayed in. Would never say a bad word about this Hotel.
Big bedroom, confortable bed and pillows. Staff very helpfull. Good location, near the subway. Just the price of the WIFI in the room. But you can go in the business center and it's free.
The comfort,cleanliness and good location for ammenities including easy transport (for areas of local and historical interest) and for good resturants etc. no
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
Tarek was outstanding at the front desk. It was mayhem and he was efficient and delightful. In addition, Freddie, who ran breakfast like a clock, was a character. Combined with the location, you can't beat this Sheraton.
Loved the location and the view from my room. Overlooking the river and right next to fun shopping and wonderful cafes.
Very spacious rooms, great location next to restaurants (a lot of them), shopping, transportation, you name it. Kind of too big. Lobby was filled with tourists and flight attendants, just really massive hotel. I prefer boutique hotels.
It was conveniently located next to public transit and hotels. Rooms were very nice and spacious.
Great greeting at the Spg counter.
Cleanliness and accessibility of the hotel Elevators. levators were too busy and the wait was too long.
Great location if you want to stay in the Back Bay Area. Clean rooms and linens. Staff was attentive and quick with requests for more towels etc. Got a great deal on the rate through a promotion on KAYAK, under $200 a night for a holiday weekend.
Ist should be normal to use WLAN for free. Noisy room next to elevator.
It was a wonderful experience. Very quiet and extremely friendly desk attendants as well as valet service. Valet parking needs to clarify outdoor signs.. I originally thought it was $50 per night, not just one payment.
View with construction........no toothbrush, toothpaste, Q-tips, mouthwash, map at a glance of the hotel and to
The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.
Comfortable room and helpful staff. House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.
The staff was very friendly and helpful. Great location, No restaurant, Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm
Comfortable beds. Nicey decorated room. Pleasant staff. Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
Location is centrally located The room was small and not noise proof
This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus. I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.
Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston. If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.
The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional. You could barely turn around in the, less than spacious, bathroom.
Nothing, really. The front desk concierge was not at all helpful. He was aloof, abrupt and dismissive. We mistakenly booked a room with one bed instead of two and when we had a rollaway bed delivered it came with only one thin blanket. We had to ask twice for more blankets. We were put in a handicap room which was dark, dismal and clearly not used frequently. There were no electrical outlets to charge our phones (we unplugged a light fixture.) There were no glasses in the bathroom. We were treated to the droning music from the downstairs dance club until 2 AM. There was nothing redeeming about our stay except good pancakes in the morning.
The style of the hotel, convenient location and valet parking were nice. They were accommodating with our bags since arriving early. There was nothing spectacular about this hotel. They made us wait until after 3 pm to check in. I gave the woman at the front desk our phone number while we walked around the city so she could let us know when our room was ready. We walked back to the hotel, it was after 3 and still couldn't check in so we waited in the lobby for about another 30 mins. We finally approached the front desk again and it appeared they had forgot to tell us it was ready. The rooms were nice and location convienent but that's about it. It worked well for one night but I wouldn't stay there for an extended period of time.
Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
Great location, good hotel. They should have a kettle in the room.
Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.
Great staff, too much perfume at the lobby, the bed is too soft, great locations and great sleep because you can't hear the traffic outside, good restaurant.
A very nice stay, excellent location (near to the T stores and restaurants, walk distance to the main attractions). Staff very polite and helpful. I definitely recommend the hotel.
The staff was friendly, knowledgeable and accommodating. The room was on the small side, but beautifully appointed and very comfortable. Quiet.
the parking attendants were very courteous . reception staff were very courteous too.
restaurant was closed for dinner & breakfast
The Lennox has a very beautiful entrance, very good service, located near shopping ( Prudential) and restaurants.
Fabulous customer service. The luxury of a boutique hotel, the comforts of home.
Friendliness of all staff Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims
I liked the location and the fact that I was granted a late check-out on the day of departure The constant attention of all the staff located in the lobby. would have liked to walk through there once without having to tell them all how I was doing.
I like the location in the back bay. We're comfortable there because we have stayed there so many times Elevators are a little slow and packed
the room was very clean,great view of the city and the bed was fantatic.will stay again
Elevators are a disaster, unless you love waiting. No free wifi in the rooms (what year is this????). No fridge in rooms (what year is this???)
We were upgraded to a corner room on the 36th floor with an incredible panoramic view of the Charles River and the city of Boston. We were two guys gong to a red sox game and even though I had called ahead to request two twin beds, we were given a room with a king bed and fold out chair.
The amenities, the restaurants, the staff, the rooms were all very nice. I was very upset with the fact that my room had no internet access other than paying $13 to $17 a day. I am sure when I made my reservation through Kayak that in the description of the room it read that internet access was included. I called the concierge desk but they were of no help to me. As nice as my stay was, I would not stay at this hotel again nor would I recommend it. The elevators were a mess during my stay too. Everyone staying there was upset and complaining about the incredibly long wait times.
I think the hotel feels too old.
Lovely hotel. Elevator system very efficient. Rooms very spacious. Noisy neighbors. Called front desk and they didn't seem to do anything.
Located in large shopping mall in center of town. Very clean and relatively comfortable. Water bottle in room cost $7.50. Elevators very slow on occasion. Very old TV system with limited HD channel selection.
U arrived early in the day and they checked me into a lovely room.
It is in the Copley Plaza and as such closed to every thing and like other hotels in Boston, too expensive for what one gets in return, but this one was less expensive. Though Internet was available, only at exorbitant price; amenities in the room, none; one plain bottle of water was $7.50, though we had a nice view to the street, still the room was not cozy, rather detached , impersonal and with white all around gives the sensation one is in a hospital and it is sickening. no night reading lights. In the middle of night to much lights moving to the room frm out side.. It is clear one is not at home!
the view was the best. Have to get private parking, costed same as my stay at the hotel. waited for 1 hour and made 5 calls to get brushes.
large comfortable suite in a good location paying extra for parking and loud air conditioning unit
Very romantic boutique hotel. Great location for metro use. Wonderful restaurants and shops in close walking distance. Will always stay here when I return No.
Great location. Beautiful lobby. Wonderful staff. Not enough light in the room. No coffee service in the lobby.
Small and quiet, yet well apportioned. The restaurant was spectacular No on site Health Club
Very comfortable rooms and very nicely decorated, in a warm, personal style rather than ultra-modern, standar hotel decoration. Location is very convenient, restaurants, shops and tourist attraction within walking distance. Nice and serviceable people.
Whether it was a restaurant reservation, flight reservation change or room change to accommodate my adult daughter and my stay, there was no detail that the wonderful front desk staff couldn't accomplish with ease and grace.
I have stayed at this hotel numerous times and have been pleased every time. It is clean, quiet, comfortable, and located perfectly.
Friendly good facilities. Service in the restaurant slow but food good.
The Hotel was great and very close to everything we were interested in.We will stay here again.
a lot that we have to pay for internet, and the nozy room next to us.
The location and Jo's Brasserie
Shower water was brown
good location, helpful and friendly staff.
Great service, great facilities and staff too
The toilet in the room did not work. We complained at night to the housekeeper and they neve came back. In the morning we complained and they sent someone to fix it and it worked once. When we asked if there was a room close by for us to use the bathroom we were told there was none. When we asked that they unlock the restroom in the hallway we were told it would be done immediately it wasn't
The room was large light with large windows and great views The staff were disinterested in accommodating you. Complained several times. They would prefer to avoid than handle your complaints
Location, very central, could walk to most places. Good size bedrooms with large comfortable beds. Helpful friendly staff
Excellent location on full of shops street, near wonderful Commonweath street, Prudential center and Trinity Church, nice wide and convinient rooms I suppose, a bit thin walls - audibility in the rooms is higher than normal
Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price. Breakfast starts at 7:30.
Perfect position and really nice room
Peter Dangelo was great and extremely helpful. Kudos!
Very comfortable, clean room. Staff was very friendly and helpful. Breakfast was delicious and plentiful. Location was outstanding.
croissants/view from room/location
Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!
the location was not well signposted
It was very clean and convenient, with a very friendly staff. It was a very traditional atmosphere with a good complimentary breakfast. Unfortunately, I lost an expensive alarm clock on Saturday evening between 7 pm and 10 pm. I was in 204 and I have no idea how it could have disappeared from the room.
It was a convenient location. For the price, the hotel was very shabby. It clearly hasn't been rennovated in a long time and was just kind of depressing. For how much they were charging, the hotel should have been much nice. I was disappointed.
Clean, Right price and big rooms There was remodeling going on.
The staff were very nice. Location OK to resturants The size of the beds were small. Had 2 double beds and they were short. Charged for car to be parked. No continental breakfast or even coffee except room coffee Bathroom was small Needs updated
I know it's Boston but still overpriced. Had a lot of luggage that I by had to climb stairs with because there was no elevator. Small bathroom. No electrical outlets.
Convenient location & best price in area Friendly service Attractive updated decor Comfortable bed Thin walls... noise in the hall and a little from the busy street interrupted sleep. Shower head is too low for moderately tall man. Loud A/C (which was a bit of a plus because it muffled hall noise, but still...) Was hard to get curtains to close out all the street light (and it's a bright street)
The staff was wonderful, let us use their microwave and managed to get us paper plates and utensils on short notice. The location is marvelous. We will be back. There was simply nothing to complain about. Oh, it was a little tricky to get a consistent temperature in the room.
Hotel is clean. Swimming pool spotless. It is far from the attractions. You will have to take a taxi or Uber (approx. $10) Very close to Fenway, walking distance.
The staff and the location were an are OUTSTANDING!!! No refrigerator in the room. Water pressure was to low for a good shower
Close to NE university. No restaurant for breakfast but good inexpensive breakfast place just down the street within easy walking.
Location AC off during my stay it was 45 degree outside I have to open the only window.
Location is terrific Staff was great Property is clean Older property showing some of its age
The beds were super comfy Rooms were very cold and for the quality of the room that had outdated appliances and not even a mini fridge, the price the price was a little high and the fact that guests have to pay for overnight parking is slightly ridiculous.
It is located in the heart of Boston. The staff is attentive and friendly. It's like a bed and breakfast! No
Size of room was huge! Location was perfect. And the staff was extra friendly and helpful Nothing at all.
Yes a great room at a great location. Regarding the Valet parking and the cost.
Nothing. it was the worst stay we ever had. That there would be an almost constant buzzing noise the entire night. I believe the noise was from the AC, but the noise would stop and 10 minutes later it would start again. Made sleeping IMPOSSIBLE!
Great location, great dÃ©cor in room. Just the cost of staying in downtown Boston!
It was a nice place.Staff was helpful and it was close to trains.
location parking is expensive
The staff. They were all incredibly helpful and pleasant. It did not have a full service restaurant or bar.
The staff was helpful in recommending things to do in the area. The hotel was located in a great area with tons of shopping and restaurants. They don't have parking though so you'll have to pay $45 a day for valet or $40 a day in the deck aross the street No parking.
Great location and very helpful staff. The room was small, but not unreasonable.
The staff was extremely polite and helpful. Nope! Everything was absolutely fabulous.
Close to shopping, entertainment, transportation, restaurants.
Location, staff. Just needs some sprucing up! Just needs sprucing up!
Great facilities for an extended stay. Breakfast couild be taken in the lounge or taken to your apartment. Good level of equipment an the rooms were well appointed. Free wifi.
The location and full kitchen facilities. It was within walking distance of all activities we were involved with. Excellent location for subway. Shower heads were extremely noisy. Adjacent room shower woke us.
My new wife and I honeymooned there for one night. It was an old building, but clean and well-furnished. Each little apartment has everything you need, plus ours had a nice view. The bed was fantastically comfortable and we enjoyed being able to eat food we made ourselves at at little table. Staff was kind and pleasant to deal with. This place is not new or renovated or fancy by any standards, but well maintained and cozy, and a great value. Would definitely stay here again and recommend to anyone looking to stay at a decent place in Boston for a good price! The cheap shampoo and soap provided smelled a little weird, and there was a funny little device on the wall that may have been meant for a lamp or some device that had exposed wires. We parked at Alewife station for $7 and took the T in because the parking at Copley House is $20 and the cheapest around (and we hate driving in Boston traffic). Still, the good outweighed these minor inconveniences!
Great location, well-furnished apartments Not handicap accessible and no mention of that on the website or in any of the information provided. My room was on the 3rd floor in a building with no elevator. The only interaction I had with staff prior to check out was because I emailed to ask them about a late arrival; did not talk to or hear from anyone else other than that.
The responsiveness of the staff was good when there were problems. The room had not been checked properly prior to being let to us. We had to change rooms as the first one had blinds that did not fit the window so our privacy was compromised. The second room in which we stayed was not clean including plates in the cupboards. We had to wash them before use. The tv did not work due to a broken cable. We had no way of controlling the heating when it was chilly and had to call for it to be switche in on more than one occasion. There were no cooking utensils or cutlery in the room and the gas cooker would not ignite automatically with no provision of a manual lighter. The carpet was filthy around the edges, the whole place needed a good clean, thick dust lay along the edge of the carpet.
Back Bay neighborhood townhouses converted to hotel . . . didn't "stay" in Boston for a night --- I lived in Boston for a night . . . love this place . . . will be my 1st choice for Boston in future
The price for being two blocks away from Prudential center was great as the event I was attending was being held there. Clean sheets, floors, and otherwise. Friendly and helpful staff! The walls were thin enough where I could clearly hear any noises including coughs, grumbles and otherwise of next door patrons.
feel very easy to stay The window can not open, so the room lacks of fresh air.
My room had been recently refurbished. decor very nice - and good size. would be good for longer term stay as it had kitchenette. Stairwell was narrow - no elevator which was not an issue for me, but might be. also the office staff was not always present: "on break, back shortly, sorry for inconvenience"
Lots of space, kitchen facilities, nice street, friendly staff, close to shops, including Prudential Centre and Shaws supermarket, great value - $140 inc tax for a one bed studio. Shower took a long time to heat up, we guess this was because we were in the basement apartment and the boiler was at the top of the building. Think the place is being slowly overhauled as some of kitchen/bathroom units look a little bit bashed, but another suite we looked into as it was being cleaned was really well furnished. Our flat was mostly lovely though. The carpet leading to our room, down the stairs needs replacing and the room next door is the linen room and a big basket of dirty linen was sat in the corridor at one point, but overall this didn't affect our stay. The aircon filter was not clean though so we didn't use it, it does need cleaning. Check in area was cluttered.
location 2 flights of stairs
We lived in Back Bay in the past so the old sounds and smells of an authentic row house were familiar and expected when we reserved the room. It was clean, albeit old and aging, the kitchenette useful and well supplied, the chairs and table at the bay windows and view very nice. There are stores nearby for food as well as nice takeouts. It is not for everyone - but we loved it! To be in the center of Boston for that price was fantastic. We were able to air out the smell of febreze or the like. It was not needed and if it had not aired out, it would have been a problem.
Love the location, very close to everything we wanted. Fenway was just a quick walk away as well as a few nice bars. However there were two different tram lines just a few blocks away to get anywhere not within walking distance. Room was small but clean with all the amenities required. Didn't care for the coffee, however there was a 711 two blocks down that had green mountain coffee so all was well there. Also didn't care for having to park a few blocks away, but for $15 a day parking, it was better than getting a ticket.
Room is clean, bathroom was just outside. In the past I've been in hostels all over the damn world and that's what this was to me – a hostel for adults. From other reviews I've seen people are expecting some full on BnB experience that is not, but they do offer a free continental breakfast if you're up early. If you're into documenting your luxurious accommodations to show off – this is not for you. If you're more into being in a clean place that's centrally located where you're going to sleep and refresh – 100% yes. The place was full and yet we saw no one and never waited for the bathroom. Friendly staff that got us in and out efficiently.
Convenient location. Staff was friendly and helpful. Lots of street noise made it difficult to sleep. Decor was charming if outdated. Not worth the expense.
Nice, clean place. Friendly proprietors and staff. Good breakfast. Would come back and recommend it to friends. Our room had its own bathroom, probably would go with that option the next time too. And yes, the location is terrific!
Not much Shared bathroom/shower, bed in a closet style lodging. Not a B&B.
The front desk person was the most patient person I have ever met. Amazing service and great vibe.