Lobby and dining areas were nice and modern, room a little outdated. Price was okay for staying in downtown Boston, location is good- in walking distance to sites
Arrived a little after 3pm to check-in, was told room would be ready within the hour (normal check in is 4pm) I called around 4:15pm and was told room was still not ready, did not get a text until 6:15pm that room was ready. Yes they stored our luggage while we went out and did our thing but that’s very disappointing, never had issues like that with a Marriott before...
Most hotels I stay in offer water & have it randomly placed around the hotel. There was none to be found here; including the gym. When we attempted to use the vending machine to buy some, only took $1.@@ or coins. We only had larger bills.
It was in walking distance to restaurants, shopping and many historical sites. I had an amazing view of the harbor and the room was very comfortable and clean
Although the food was good the menu needs more variety
I recommend valet parking. Location is excellent for shopping too and staff are great.
Bathroom was not cleaned properly may be the product they used and did not finish wiping down because toilet cover and seat was sticky.
The location was great.
For $640/night there were zero amenities. Such as, the room came with 2 keurig pods, if you needed more (for your 4 night stay) they would happily provide them for you for $1 per kcup. Wifi was extra. Oh, there was a continental breakfast on the 28th floor however, for my $640/night that was not included in my stay. Not sure how you upgraded to coffee and a donut.
Room service average and very expensive
the view was the best.
Have to get private parking, costed same as my stay at the hotel. waited for 1 hour and made 5 calls to get brushes.
I think the hotel feels too old.
Noisy neighbors, great hotel
Lovely hotel. Elevator system very efficient. Rooms very spacious.
Noisy neighbors. Called front desk and they didn't seem to do anything.
Located in large shopping mall in center of town. Very clean and relatively comfortable.
Water bottle in room cost $7.50. Elevators very slow on occasion. Very old TV system with limited HD channel selection.
It is in the Copley Plaza and as such closed to every thing and like other hotels in Boston, too expensive for what one gets in return, but this one was less expensive.
Though Internet was available, only at exorbitant price; amenities in the room, none; one plain bottle of water was $7.50, though we had a nice view to the street, still the room was not cozy, rather detached , impersonal and with white all around gives the sensation one is in a hospital and it is sickening. no night reading lights. In the middle of night to much lights moving to the room frm out side.. It is clear one is not at home!
the room was very clean,great view of the city and the bed was fantatic.will stay again
Make your getaway to Boston Marriott Copley Place, a leading hotel in the heart of Boston. Ideally positioned for exploring the city, our Back Bay hotel is situated near notable attractions, including Copley Square,The Publc Garden, Fenway Park and the Prudential Center. Settle into our sophisticated guest rooms and suites and enjoy modern amenities like high-speed Wi-Fi Internet, flat-screen televisions and sumptuous bedding. Select an upper level guest room for expansive views of downtown Boston or reserve a Concierge Level accommodation for special perks like complimentary weekday breakfasts. Equally suitable for work and for play, our hotel also features over 70,000-square-feet of convention and meeting room space, two on-site restaurants and bars, plus a state-of-the-art fitness center and an indoor pool. Home to the largest ballroom in New England and an award-winning catering team, we're also an inspired choice for your next special event or wedding in downtown Boston.
Based on 2,898 reviews
Value for money
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