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everything was great , perhaps lower pricing and more miles incentive and prolong expiration of miles

On the way there the food was not a good Standerd and fly Dubai is very cramped and again the food was not a good Standerd but on the way back food was excellent and staff were very helpful specially a lady which I took time to take her name Maria and another staff which was South African very very polite and helpful i am very sorry that I got her name

Staff were excellent and helpful and the food was lovely.

The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.

Emirates A380s are always wonderful to fly on. Their crews, food and service are always excellent. They are typically on time and the only thing I would change (maybe newer or upgraded aircraft have this) is bluetooth so I can pair my noise cancelling headphones without a cable.

Wonderful Premium Economy experience. Felt as good as Business Class for food and entertainment. Comfortable sleeping too

No kids provided. Instead we were told to have contacted the airline that we have kids and require kids meals. We were not the only ones who inquired about kids meals. It’s odd. Emirates and other airlines give kids meals as standard and before the adult food comes out. The rice in our meals was gluggy and under cooked. The chicken was also raw. Sadly not the best experience with Finn Air. The hostesses tried to compensate with the snacks and drinks but missed the mark by a long way. Especially when paying Emirates/Qantas prices

Can’t complain Only downside was the Kiosk passport check and customs clearance at Melbourne. When will they improve that service🤔

Always my favourite airline. On time, lovely staff, clean comfortable seats. Well done

Premium economy on Emirate A380 is simply the best non-business class product. In fact its probably better than many business class if the seat isnt lying flat. The food and service is close to perfect!

Cabin crew provided great service and seats were very comfortable. A350 plane is excellent. Business class meals were definitely notches above economy, but the combinations of food items could have been better.

Sichuan Airlines was surprisingly great. The crew is fabulous, the plane was fantastic and nice and new (A350-900). I had a particularly nice flight attendant who kept me informed of all the flight progress and meals. I also got to sleep really well. Entertainment and food is more tailored to majority (Chinese) so I can’t really complain about that. Overall fantastic flight!

Very old business class seats, not fully flat, angled with a bar sticking in your back; seats old and apparently never cleaned, no mattress topper either, not the standard expected in J (also in awful 2-2-2 layout)! Ancient entertainment system of the pop-out type with tiny, old screen. Staff are OK but not proactive, need to be solicited, and of limited English skills, but they do try. Food and beverage options very limited (go for Chinese selection as their Western food is atrocious), no menu given and no dine-on-demand option. All in all, only choose if at a significant discount.

Definitely not top-of-the-range business class, but the A350 is certainly better than their other planes which feature an even older business class. Food/drink offerings are very limited and not up to business class standard, but OK. Staff are keen to help and friendly enough, although poor English language skills. Boarding experience in Rome was poor due to rude Italian staff at gate, but this is not the airline's fault. Onboard entertainment options are mediocre and limited. Sichuan Air is only wort it when obtained at low price and if you basically only want to sleep/rest and bring your own entertainment.

Not sure who to "blame" but I booked the ticket from SiChuan airline overseas. On the day of flight at the airport, I learnt that our passport information was not entered into the system. I was told by the SiChuan airline that this is not the first time that ticket booked overseas missing ID information. Since airport ticket counter does not have authority to add ID information, we have to call SiChuan airline customer service, Luckily, we arrived at the airport early enough to handle this and SiChuan airline customer service has been very helpful.

Dad experience when you check in in chenddu airport , service need to improve

Not good experience when you checkin in China, service need to prove

Crew and food was good, ok leg room if you don’t have a big box under the seat. And the seats are so narrow (I’m only 70kg), will consider an alternate airline next time

Boarding from DOH to SYD the Business Class were pointed in a separate gate but no one there to receive us. Otherwise it was ok.

The flight was delayed and one member of the crew was a bit rude. But apart from that all good.

Liked some flight attendants. 1 was rude I'll not say her name I don't want to get her jn trouble on my flight back to Dallas from Doha. Very rude to some races of people clearly. She needs a better attitude and bedside manners. Asking her questions and she responds "WHAT" twice rudely like I was bothering her and "is it going to be cranberry or mango juice with an attitude".

Qatar Airways in-flight first/business class service is superior to any US airline; excellent meals are served on short haul flights such as between DXB and DOH.

Was downgraded from business to economy due to a faulty seat in business class. However when I boarded the plane there were no less than 5 free business class seats. Will never fly Qatar Airways again

Boarding delayed, no communication. I left the lounge, and heard a final call, boarding started after a 30 minutes.

I didn’t not pay to fly with American Airlines!!!!!!!they are the worst!!

I planned to fly Qatar airways because I have flown them in the past and viewed the airline as a premium service provided. They still price this way but I found the experience to be subpar in several ways. 1 - check in - the line for check in was the longest I have ever had to stand it. Qatar airways does not have enough check in desks at the airport for the size of the flights they operate. 2- Carry on policy - there was little to no notification of changes to their carry on policy. Backpacks are considered a carry on rather than a personal item so if you have a backpack or larger handbag plus a roller size carry on, you were forced to check an extra bag or pay an additional carry on fee. This is not standard practice on other airlines and frustrating given that this was an international flight. On flight experience was good, generally comfortable seats, friendly staff and good meal service.

Very tight seating. Crew seemed too dis interested and too slow to remove main meal trays.

It’’s cheap airways and not worth code sharing with Etihad. They charge for everything…

Food options were limited and crew ran out of some options before all are served

The first segment from Atlanta to Abu Dhabi was fantastic, but we got downgraded to a different aircraft from Abu Dhabi to Delhi. We were supposed to be on a flatbed business class when we booked it but just about one week before travel, we were changed to A321 Neo, which just has old-fashioned business class seats that recline but don’t go flat. No TV either. While I fully understand that sometimes these changes have to be made for operational reasons, but I asked for some credit or compensation for that and I did not get any anywhere with that

I bought a full price ticket for business class on kayak and my seat selection was not Included, I had to pay more and WiFi for example was not Included in my seat. My travel companion who bought his ticket for the same business class price had these features included in his ticket therefore I am not happy with my purchase via kayak.

Good could be better. Crew is good but not great. Not much snack options for kids. Bathrooms were not cleaned on time

The crew were really bad mannered! And spoiled all my mood throughout the flight!

One of the bags was damaged the offer from the airline wasn’t enough to buy another bag. Can you look into the case please case reference 2007025965730

The cabin crew were kind, helpful, and polite. However, my flight from Abu Dhabi to Frankfurt was delayed, causing me to miss my connecting flight. As a result, my journey was significantly extended, leading to a much longer travel time than originally scheduled.

Maybe some more information as to why the flight got delayed I understand may be tell your customers that missiles were fired at a specific airport wouldn't be reassuring to the customers and would cause mayhem but something like recent events have cause a delay on your flight or smth

I travelled from Adu Dhabi to Melb; service was minimal at best, when I asked for a bottle of water but no meal I was told it was not available- it seemed a cup would do. The staff were un helpful & dismissive. We had a family near us who I never saw obtain any assistance from crew- they were simply avoided! Meal was simple and adequate no hot drinks were on offer until close to arriving, with a pseudo breakfast. Seats were tight despite obtaining extra leg room. I will not be flying with Etihad again and will not recommend them to family & friends.

Really old air craft, broken seats and tray tables. Entertainment screens don’t work. Charging ports didn’t work.

Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight

Never can get flight and nof light for three days .finally travel by bus. Very bad experience.

Our seat monitor did not Not work either way going to Vietnam. I had a bulkhead seat with plenty of room, but with No monitor, it was a long flight with no movies. Fun was good, staff was Excellent.

Ok, where do I start, hmm! Good things first - the meals/food was tasty, the seats are comfortable and legroom in Economy was ample and foot rest with message roller is simply amazing, Wi-Fi Entertainment works well. Bad things - in-flight entertainment screens and remotes either had physical damage and or simply not working. This was the case for more than 1/2 the flight. Flight that was long haul - 12+hrs non-stop. If you want a cracker or a biscuit with your tea - forget it, they carry none. Feel like having a chilled beer - forget it as they will serve you room temperature always and every time. The crew seem young and inexperienced. Will I fly again, yes I would only because it gets me from Sydney to Delhi in 12.5 odd hours (fastest), otherwise I will never. It has been what a year or so since TATA took over but I have not seen any change, I really hope this changes.

Food quality deteriorated after Tata aquired the airline. No alcoholic drinks till last meal on a long haul 15 hour flight. Entertaiment systems needs a complete overhaul.

Mediocre staff, crappy food selections and no entertainment for a 14 hour flight. The only good thing was that it was a direct flight.

Old aircraft, crew were so so. Meals were mediocre. Flight to delhi was delayed. Lounge needs update and was mediocre too.

The aircraft was very old, felt like poor economy seats. Entertainment was not working. Plug point was broken. For the coat of a business class ticket, I was very disappointed and dissatisfied. Crew on flight to Mumbai were good, on way back they were mediocre

Check in for 2 flights to jfk and Newark at the same time at same counters was chaotic. It appears AI does not care inconvenience to passengers specially seniors who had to wait for hours to check in even after coming 4 hours before departure. Every day this flight takes off at least 1 to 2 hours late from Mumbai. Why not change the departure time by one hour instead of making passengers wait in the aircraft. The food is way below average. Surely passengers can pay $10/- to 20/- more to get a decent meal. Your dream to become world class airline will remain a dream if you can’t improve on basic services. The seats in new aircraft’s are terrible for long flights. Also the leg room is reduced. But who cares for passengers comfort. AI is only looking at it profits. Wants to make good the losses in shortest time with total disregard to passengers comfort . The earlier AI realizes this the better.