The food from Uganda flight was lacking quality
Only the pilot take off and landing was owesome.. the other services were very poor.. eg I hated it when all our largages were left behind
pilot take off and landing..
No complains means i LOVED everything. From start to finish.
No complains on this flight.
We missed our flight from Nairobi to kigali by 2 min. They wouldn’t hold the plane for us. We have to wait in yheairport for 7 hours. Got nothing. Very dissapointed. Bad customer care.
Cupboard in toilet was broken and hanging open. The food was not good
The Staff were very courteous and worked efficiently during serving food and prompt when called for assistance.
On my way from London to Bahrain the flight was having two toilets in non working condition through out the flight. So only two were operational. Whatever the issue was never fixed till we reached Bahrain.
I head phones I didn’t get my bags I have been waiting for the past 3 hours at the air port and I haven’t received my bags yet and I think I will Waite for 3 more hours
Noisy and crowded
لم يعجبني شي
اخر مره اسافر علي هذه الشركه
Average flight and service.
Unfortunate that my FlyDubai checked in luggage from Skopje to Dubai was not transferred onto my connecting Qantas flight. I will be disappointing if not recovered.
Not on time. Most entertainment screens not working. You choose a seat and you will find someone sitting on it amd the crew will simply say choose a seat in the back.
Food and entertainment
I don't get my bag til 7 days after my trip. No one wants to take responsibility on why my bag didn't get to me the day I reached India
I was NOT impressed with this airline. I have never been on a transcontinental flight that did not provide on board entertainment or food. I thought the absence of both was ridiculous. Plus I went to try to read the news option- which was actually free and the papers were from 2014!!!! WTH?!There is no room to put everything- no pouch in the seat ahead of you so nowhere to put the food or drink that you have to bring on board or any of your travel things. I have no idea why. The FlyDubai terminal in Dubai is also quite lacking- I felt like I was trapped in crappy restaurant. I'm not certain that I will ever use use this airline again- not impressed.
I made it to my destinations (Amman and Dubai) safely.
- Airport check-in line was ridiculous. Only two Fly Dubai agents working (1 for regular people and 1 for the crew) - Had to take a shuttle to board the plane. The plane wasn't ready/clean. Had to wait on said bus, packed like sardines for another 10-15 minutes. - Agents in Amman arrived late to the check-in desk and fumbled around for at least 10 minutes finding paper/logging-into the system etc. - MANY Customers stood up WAY before the pilot signaled it was safe. This has to be a safety regulation/problem. Flight attendants did nothing. - The screens/entertainment system on the flight didn't work. Absolutely useless.
Left late. Boarding experience was stressful and confusing.
The flight services were good but with two major horrible issues:
1. It took almost one week after my arrival to trace my checked-in baggage. Horrible indeed. Moreover, the baggage contained my medications and other valuables which I needed on ongoing basis! Very disappointing! 2. Despite being charged for the full fare as indicated online, Kenya Airways charged my debit card an additional fee of $31.19. I thought the amount that I had paid to KAYAK was final? I will NEVER dare use such a travel agent engine again in future!
Food was not bad at all. Nice selction of indie African films.
Seat couldnt recline. crew didnt answer to call. somewhat chaotic.not enough time between meal and coffee. Blanket was scant. No butter with breadroll
The check-in and in-flight service were up to expectations. Friendly, efficient and professional
The 737 is too old and the business class seats need to be changed. They did not recline fully and the door rest also could not be extended completely. Consequently, the seating and resting postures were extremely uncomfortable.
|Flights arrive in||Addis Ababa Bole|
|Flights depart from||United Arab Emirates|
|Flight price||AED 1340|
|Airlines||Kenya Airways, Gulf Air, flydubai|
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