Service by one attendant Helen- courteous and helpful with Dufree
Services by male attendant very deplorable, lacks courtesy to clients.
Old aircraft with overhead TV screens showing only one channel or flight route. In this age and time, KQ can do better for the obscene amounts we pay.
Flight plan changed and we were not informed till we entered the plane.
The terminal we were waiting in, not organised well, very messy, smelling very bad except in lounge that Cost 40$ for 2 hours with discount. So I'm having a layover 12 hours, I pay 240$ just I can sit in a non smelling place and eat some food. Adjust some of these and would be great. Other terminals have so much to offer in same airport, over rated Dubai airport.
Excellent service all around, much better than the Air Asia experience. Excellent complimentary food packet was a surprise.
Entertainment system is a mess. Even if paid service, the touch screens do not work and worse, they are energy inefficient with the screens HOT to the touch. Doubt they make any revenue to recoup the investment.
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