Excellent crew service. Professional, courteous. Service with a smile. Good food Very decent flight experience
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
So happy I flew with Singapore Airlines. The customer service is top notch. I am terrified of flying and the staff made me feel so at ease. Will only fly Singapore internationally moving forward.
Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks
Transfer within the same terminal and lots of facilities at the airport.
Due to the delay of my first flight, my connecting flight with JetBlue was canceled by Singapore Airlines, but the JetBlue crew was very accommodating and rebooked a seat for me. The crew was very nice and had good attitude.
A very small gate at Singapore airport, lots of people packed into a small area…. A Petrie dish for infection. The flight was late although the captain did make up time. We had an aisle and middle economy class seat on the plane. The flight appeared to be very full. The seats were small, hard and very uncomfortable with minimal leg room. I’m a small woman and felt really cramped. My husband is a big man and stated he was unable to move at all in his seat. We were given 2 meals during the flight from Singapore to Brisbane. Our first meal was okay at best but the second meal was inedible. I think it was supposed to be veg in pastry but the pastry was full of air with minimal if any filling. The staff were pleasant and efficient. Getting off the plane went without any problems. It did take an extended period of time for our bags to come out onto the carousel. For the best ‘airline’ in the world, it was pretty poor. If Singapore is the best, what are the others like?
The male traveller seated in the row in front diagonally opposite my husbands seat across the aisle as soon as the seatbelt sign went off moved across the aisle into the seat in front of my husband for the entire journey from London to Singapore he had his seat reclined and pushed back and the seat touching my husbands knees for the entire journey from London to Singapore. very uncomfortable for my husband.
Airport lounge for business class is too crowded and not comfortable. Poor foods and facilities. Boarding was delayed. A lot of coughing people in the flight even in the business class, which indicated poor screening and health risks.
The crew was so kind! I had such a nice flight ！
everything was great , perhaps lower pricing and more miles incentive and prolong expiration of miles
On the way there the food was not a good Standerd and fly Dubai is very cramped and again the food was not a good Standerd but on the way back food was excellent and staff were very helpful specially a lady which I took time to take her name Maria and another staff which was South African very very polite and helpful i am very sorry that I got her name
Staff were excellent and helpful and the food was lovely.
Boarding is messy, business class no priority line Delay is departure.. hot in cabin
My experience with Emirates was very disappointing, particularly in how the disruption to my journey was handled. My connecting flight in Dubai was cancelled and I was provided overnight accommodation, but I was not advised that leaving the airport could affect duty-free items I had purchased at my original departure airport. When I returned for the rescheduled flight, the alcoholic beverages were confiscated. I was then initially refused boarding for my rescheduled flight, although this was eventually resolved. Onboard, I was allocated a next to a passenger who repeatedly shouted throughout the journey. I asked the senior cabin crew member to move me to vacant seats at the rear but was told they were reserved for crew. The same seats were only offered to me towards the end of the flight, when moving was of little benefit. I appreciate the hotel accommodation provided after the cancellation, but the overall handling, communication and customer service fell well below what I expected from Emirates. What began as a flight cancellation became a series of unnecessary inconveniences, financial loss and an extremely uncomfortable journey.
Good service. I wish there was more legroom. The food could be improved with additional options.
Everything is smooth and good. While cabin crew didn't wake me up for food. When I got up I asked for my meal then they simply replied I was sleep due to that reason they did not wake me up. In that case I suggest they must keep stickers to place on top wake up or DnD.
It was very exlent flight and thanks a lot kayak
As always Emirates is always dependent on the crew you get on the day and today was a good one. Everyone knew what they were doing and gracefully without hesitation . Great conversation all round even about the food and wine.
Very bad service and food variety will never come back again
It was good. Just a very long stay over in China to get the second leg to London
I was denied boarding at the Brisbane airport and it seems like I won’t get any refunds from the airline
In my return flight they couldn’t identify my ticket or boarding pass, I had to go to 3 different counters until I was able to get my boarding pass. The food was on, it was the bear minimum. They didn’t even recognise that I was a Muslim and can’t eat meat, chicken or pork. In one of the trays I believe they served me pork. The staff were very pleasant, but they need to be aware of their surroundings more carefully, one of them stuck her lower belly right into my face! I was shocked and very uncomfortable.
Overall I had good experience with China Southern airline. Nothing to claim. I hoped they could improve the meal quality that is.
Wow very impressed by the quality and attentiveness of service of China Southern. Lived the blankets! Will definitely fly with them again. Despite language barriers, a few attendants know enough English to understand our rudimentary Mandarin and respond to basic questions. Although they don’t explain the beverage and meal service on the website or ticketing documents, they offered regular beverage cart and snacks during the beginning hours and end hours of the long, transoceanic flight. A full meal at the beginning and end of the flight as well, and a midflight small sandwich (dinner roll sized) but we weren’t hungry and didn’t try that one. The expectation is that every sleeps during the middle of the flight. We were on a “redeye” departure from LAX with a morning arrival in China, so I don’t know if this service pattern is the same for other flights. The domestic flight we took from Guangzhou to Harbin offered conventional refreshments and meals like a US flight service. Note that they didn’t offer diet sodas. If you like to stay hydrated, I recommend bringing plenty of your own. It is served in small cups like any other drink. You can ask for a bottle but they’re tiny - about 6 ounces.
The connection between LA and Atlanta was too much stress
The crew were kind, patient and responsive. The service was excellent, even though we travelled the cheapest economy class. We arrived at our destination 40 min early, which for a 15+ hour flight is a great bonus. The boarding seemed a bit "loose", but got us boarded on time, and the plane was off exactly @ 0:30 hrs.
Crew: Everybody was polite. People just need to get efficient and less reworking things. Entertainment: Could have move movies and games. The “music” section is a joke, only ONE available. Food: The food provided on the flights boarding in china needs a serious reworking. Too much oil, bad for your stomach, tastes too artificial and the eggs were a giant mass of green dough.
During flight, some passengers perform stomping leg exercises which disturb the comfort (I.e. sleep) of other passengers.
No good but was short flight. Both of our China Southern flights were on time. No surprises.
All great, because I was given a seat with extra legroom on this part of my trip.
Crew and food was good, ok leg room if you don’t have a big box under the seat. And the seats are so narrow (I’m only 70kg), will consider an alternate airline next time
The food is not good and also if you ask crew to bring something they say ok I will bring but you will never get it. Please they should listen good to passengers
Qatar Airways in-flight first/business class service is superior to any US airline; excellent meals are served on short haul flights such as between DXB and DOH.
Was downgraded from business to economy due to a faulty seat in business class. However when I boarded the plane there were no less than 5 free business class seats. Will never fly Qatar Airways again
Boarding procedures are very tiring. We have to clear security twice for our connecting flights from Doha. Also every time we board flights we have to show boarding passes 5-6 times.
Very bad. We booked 8 months in advance for 2 people but couldn’t get seats together. Food was so bad I couldn’t even eat.
I would advice everybody not to fly by Indigo, no entertainment in flight, rude behavior of staff, worst experience of my life
I didn’t not pay to fly with American Airlines!!!!!!!they are the worst!!
QSuites in Business Class are wonderful for long trips, providing privacy and comfort you have to experience to believe.
Bags got damaged for multiple passengers, and they wouldn't even reimburse the depreciated price of the bag.
Interment is zero tv wasn’t work phone charger plug doesn’t work moves doesn’t work
Very very impressed with the proactive care and alertness with which ABHISHEK Chowdhary took care of us. Quietl,dignified , very alert, and meticulous. Very impressed. Also with SUNiL Kumar who was there for us in a very helpful way. SHERLY ALEX On Flight 119, BOM TO JFK CUSTOMER ON SEAT 21C, 21ST March 2024
This time I felt better. Air hostlers. Need more and more improvement on transit. Get more trouble and painful with service.
Very good compare to before . Nice food and tv was working
I did like the food and frequency cycle in which was served. In the other hand there was no internet service. The trip is too long and there was no entertainment.
Only crew members are good food quality is not good same types of both times and just only panir related food very bore to eat tvs are not working and nobody’s have any knowledge to fix same seat covers so dirty to sit over there
You should improved the frequent flyer program. The number of flights should be considered in tier ower upgrades and not only miles.
Plane is old. Seats are broken. Entertainment does not work. Food is ok. Flight attendants are courteous and try their best. Take this flight if you get the cheapest ticket. Otherwise, look for other carriers.
The food was horrible. The Entertainment system was always showing "ERROR: Press Home Button". When I went to the toilet, it didn't have tissue paper. Even after pressing "Call Attendent staff" 10 to 15 times (may be more!), no one turned up. Finally I had to come out of the toilet and caught hold of a air hostess. The food tray holder was slightly tilted which resulted the tray to fall to my lap!!!!
