Great flight. Terrific cabin crew.
Unnecessary multiple check out points. We were exhausted
Had issue with passport and wouldn’t reschedule me so lost my flight and ticket
Cons: "Entertaining system was malfunctioning in a 12 hours flight!!"
Cons: "Staff at check in counter was rude."
Pros: "Great flight, on time, wonderful food and friendly flight attendants"
Cons: "Everything was perfect!"
Pros: "The crew was great. Easy checking in. Comfortable ride."
Cons: "Food selection."
Pros: "Every thing is good"
Cons: "It’s good"
Cons: "I think the food that I had it is not for human"
Pros: "Always fly Emirates they never failed in any type of situation."
Cons: "Was unable to board because my daughter got hospitalized and got 0 refund and offer to rebook more expensive than the amount already payed"
Cons: "Avoid flight delays in the future and respect the flight schedule"
Cons: "5 hours flight without entertainment, small airplane I. Addition to that my flight from Amman to jeddah was very bad, I will not book with jordanian airlines anymore"
Pros: "Friendly pilot and crew"
Cons: "Delayed planes are always annoying. The flights to and from ended up being delayed about an hour each way."
Pros: "My neighbor"
Cons: "My chair"
Pros: "The flight crew and cockpit crew were amazing and they did their job professional and kindly way."
Cons: "Every thing was great."
Pros: "Hazeem the flight attendant was great, everything else about this experience was horrible and i will be contacting your offices."
Cons: "Everything from communication to state of the airplane."
Cons: "We need to be reimbursed for our flights that THEY canceled."
Pros: "Service and food"
Cons: "Old plane"
Pros: "Wasn’t able to change my flight n I lost it"
Cons: "Need flexibility on changing dates"
Cons: "The entertain monitor did not work. It was rebooted twice with no luck"
Pros: "Crew exceptionally nice"
Cons: "Can’t turn off the screen"
Pros: "From not having workers at the airport, to a damaged seat that wouldn’t recline to losing my bag RJ was a total failure."
Cons: "Didn’t like anything the whole experience was terrible."
Cons: "Too many screaming babies and toilets that didn’t work along with the crew that didn’t care."
Cons: "Entertainment unit had only movies from early 2000 Staff are not friendly at all and the food was a joke for a national airline."
Cons: "Informed by email at 9.30 the previous evening that flight was delayed for 3 hours. Delayed at airport for a further hour. There was no explanation or apology. This must have caused major problems for passengers with f;light connections and for the many who had to get up and go to work the next day."
Pros: "I was quite happy with the space the seats offered in coach! I stand 6'2" and I was quite comfortable. Even when the person confront of me tilted there seat back I still had room to stretch my legs for our 10h journey home. I was also very happy the ticket I had purchased came with a complimentary stay at the airports hotel and a free meal. This was fantastic considering my layover in Amman was 11hs. It was very clean & the staff were very helpful and polite."
Cons: "Not having the option of which meal I would like. They just popped down infront of you what ever they grabbed ."
Cons: "The food the service and the flight"
Pros: "Easy check in, aisle comfortable seat. goid entertainment."
Cons: "The crew were nice and friendly but they woke me up 3 times (for hot towel, food...). Preferred not to get hot towel or food and keep in sleeping"
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Pros: "Left on time. Probably overpriced for the length of the flight. Baggage was out promptly."
Pros: "Timing is great"
Cons: "We suppose to have a hotel in transit, but they lied to us and asked us to pay 130 $ for that hotel which supposed to be free! The hotel is SUPER DIRTY and is not even suitable to animals. Beside tha you have to pay for food which is very limited and very bad taste. After we reserve the hotel, we had to wait 3 hours until the big lazy boy to come over and escort is to the hotel shuttle. Over all, was the worst experience for me and I will NEVER EVER try this airlines again."
Pros: "Lights were closed so people were able to sleep."
Cons: "Food and bringing food was scarce. Crew seemed to not care about it much. Assumed they'd give more than 2 meals on an 11 hr flight, meaning no snacks at all were given and dinner was very light."
Pros: "Very short, only a half hour flight"
Cons: "nothing not to like"
Pros: "The juice box they gave us before take off"
Cons: "Nothing really"
Pros: "Great customer service."
Cons: "More coffee"
Pros: "Had 4 flights with Royal Jordanian (tlv-amman, amman-bkk and back). All were excellent. I recommend highly this company"
Pros: "Very New Airplane, very pleasant flight attendants , the food is great and we departure on time. Therefore, I have a amazing flight. Thank you Royal Jordanian"
Cons: "Everything was owesome"
Pros: "The head of crew Mr. Khatieb was very helpful when he learned that my mom has knee and back problem /surgery so he let my Mom sleep in the crew cabin last 2 hours of our flight on April 7th .2017"
Cons: "The check in crew in O'Hare airport (ladies) are bunch of liers .. RJ -Amman gave us 2 weeks ahead of flight oyr set seat K19 and H19 when we arrived 2.5 hr ahead of boarding they told me you have 2 saparet seats.. I told her that my Mom is sick and that I have already sets seat she told me I dont know this is what you have now then i asked for supervisor /another lier who told me that they have no seats and after waiting she gave us 2 seats by each other .. I told her my Mom had problem in her back n knee and I need 1st raw for her she said the dont have while when we boarded there was 1 empty seat in front of us whole flight ....they come from culture of friend and family comes first.. so they give and keep seats for their friend and family ...such a shame.. My Mom suffered from burning and nummbing the whole flight and arrived Amman sick .Will never choose RJ again ."
Pros: "Great flight. No problems in tranzfreing in Amman. Great airline."
Pros: "Crew attitude, accurate time schedule"
Cons: "Food, although a short flight (1:50 h:m) snack was served, a dry very cold sandwich, a piece of chocolate cake and red mix juice !! I am diabetic and cannot drink a juice full of sugar, a chocolate cake. There was a screen in front of me, it was locked so I cannot choose anything, the played a "Bloopers" program, I couldn't even turn it off."
Pros: "Flight itself was great ... attentive service, nice airplane, food and beverages even when it's a short flight"
Cons: "Check-in in the Cairo airport: different lines led to large differences in processing time ... our line also processed business class which led to us taking over one hour for check-in (basically being the last one) and having to run through security even when we arrived rather early. No initiative by the check-in attendants to balance between the lines. When they opened two more counters to process check-in they only processed the 'fast' line. Pro tip: avoid the (economy) check-in line next to the business counter. This probably led to the second problem ... they gave us separate seats when traveling with a young child."
Pros: "Crew was very friendly and attentive, food was good, seats are comfortable - great flight!"
Cons: "There are not enough bathrooms on the large plane so there often were 5 people in line"
Pros: "Staff at checkin desk"
Cons: "Had to wait long to find eticket number for my daughter, as this wasn't on the system although this was a return journey."
Cons: "Please don't delay on boarding"
Pros: "The price a"
Cons: "The crew was very rude. the boarding was done by new staff, they look like Saudis, he didn't know anything and took half an hour too make the boarding, there was a long queue behind us, and it was cleared by an Asian staff who was very fast. The guy spent time joking with friends and asking for every step before we become suddenly the last people in the queue to finish their boarding."
Cons: "Upgardin to business was not upgarding.. it was steeling money for the price for one way was as roundtrip"
The WiFi didn’t work throughout the whole flight. So we couldn’t access the entertainment and we couldn’t even access the English food menu since the QR code only works if you’re on the plane’s WiFi.
Crew was helpful; food was horrible AND expensive; they had us wait on the tarmac on a bus for nearly 30 minutes; the flight departed more than 90 minutes late and weather was NOT an issue. Miserable really, but at least my luggage arrived and we didn’t die - could have been worse I guess.
The staff is super nice and happily works with everyone in need of something. Prepare to have cash in Euro on you to buy drinks and food.
Wasn’t able to check in online and checkin line at airport took over an hour
Angebote beim nächsten Flug
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
It was really hot whole the time during the flight
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
Pros: "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."
Pros: "Nice seats, clean spacious airport, nice crew"
Cons: "Flight was a little late which meant I had to take a later train, but otherwise everything was great."
Pros: "Departure and arrival were right on time."
Cons: "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."
Cons: "One hour delay and baggage retrieval also took one hour"
Pros: "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Cons: "Maybe a beter conformation mail about the flight and what’s included like luguage etc."
Cons: "We had were more than 3 hours late"
Pros: "Comfortable and spacious seat allowed me to slee most of the flight!"
Pros: "Nice crews. Flight was on time"
Cons: "There is no instant noodle as in Suncafe (menu)"
Pros: "smooth check in and boarding"
Pros: "I like the competative rates and on time schedule."
Cons: "Lost my luggages"
Pros: "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Cons: "On the boarding card, by mistake the gate was written 308a while it was actually 208a"
Pros: "Short wait"
Cons: "Not enough leg room"
Pros: "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Pros: "The employee were professional and nice. Every thing went smooth"
Pros: "Mostly everything was fine with the flight"
Cons: "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."
Pros: "The lounge"
Cons: "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."
Pros: "Fast amd easy flight"
Pros: "Quik flight"
Cons: "The fiod I requested from the menue was not available"
Cons: "Very bad transfer arriving from Istanbul at Antalya."
Cons: "Very bad transfer arriving from Istanbul at Antalya."
Pros: "Wonderful flight. Everything was Handled well by flight staff"
Cons: "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"
Pros: "We got where we were going safely"
Cons: "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."
Cons: "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."
Pros: "Staff was nice"
Cons: "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"
Pros: "Cost was reasonable."
Cons: "Often it has delays."
Cons: "Delayed 35 minutes"
Pros: "Good flight overall and crew good"
Cons: "Left half hour late otherwise satisfied"
Pros: "customer service in general.."
Pros: "Plane was veryClean. On time. Staff were very frindly"
Pros: "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."
Pros: "efficient boarding"
Cons: "seat a bit worn out. luckily it was a short flight"
Pros: "Everything perfect I Like the sun express"
Serving food should improve atleast to the level of kwi/cok flight
What could have been better is the internet connection, because it didn't work.
Cons: "Food should provide every 5 hrs"
Pros: "I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible"
Pros: "The seat was comfortable with enough leg room on the Exit row. The food is good."
Cons: "No entertainment whatsoever! Problematic for a 3.5 hour flight"
Cons: "I was injured and unable to fly. I spent over an hour on hold trying to adjust my flight and never spoke to a rep. I emailed customer service in the US and at the airline’s point of origin. Yeh up have still not responded. Poor poor form."
Pros: "Crew was nice and helpful. Plane was well taken care of, and food was a pleasent surprise."
Cons: "We were delayed over an hour and a half waiting on passengers and baggage"
Pros: "Flight was delayed cabin crew was of no help Kuwait airport sucks only has two stores and they are expensive Arabs ogle at single women Spent 20 1/2 hours at Kuwait airport due to flight delays Will not fly with them again, pay $100 more and fly another airline I am sitting at jfk for another 10 hours because I missed my flight"
Cons: "Flight delay caused me to miss connecting flight and overall bad customer experience. Ground staff was rude did not want to make up for their delay - wanted to blame me. I was stranded for another 12 hrs"
Pros: "I arrived at my destination"
Cons: "The flight was an hour late."
Pros: "Comfortable flight"
Pros: "I bought economy fare but was in what is considered business class on all US domestic flights. And I wasn’t upgraded, so not sure what happened but I was very happy."
Cons: "Really nothing to complain about. Great experience overall. Will fly again."
Pros: "Served a meal instead of just peanuts. Great entertainment that you can start to watch as soon as you get in your seat."
Cons: "Boarding was a bit behind and they did not post or announce a delay. Passport control at the Airport was way too long and baggage claim never showed where my bag was supposed to drop. I found it eventually. An exit row did not seem to give you any more space like on US carriers."
Pros: "Trip and crow was very good"
Cons: "Flight delayed without any announcement that cost me a car reservation"
Cons: "Seats aren't comfortable"
Pros: "Friendliness of the crew"
Cons: "Delays and long security lines."
Pros: "Friendliness of the crew"
Cons: "Delays and long security lines."
Pros: "When it was 45 min to take off and we were still in queue, we were brought forward to an open counter, also we were brought forward at the gate"
Cons: "No specific counter per destination, the counter zone is a choas, the gate is shared with another flight, plane was not clean, old and no entertainment screen, no prompt response to help, kids meal were not healthy (fried nuggets). Seat lock can be easily open by kids."
Pros: "The pilot is excellent, smooth landing i didn't feel the touch of tires over the land."
Cons: "Boarding was too bad and not organized."
Cons: "Absolutely everything!"
Pros: "By mistake i booked for a wong date (instead of September it was December) they changed the booking without charging me)"
Pros: "Crew are friendly"
Cons: "Kuwait air lines are one of the most poor experience ever They never respect time at all Delay was for more than 2 hours because the were waiting for more passengers All my 4 flights are not took off on time"
Pros: "Very comfortable Seat with a lot of Space. Food. Entertainment. Service. Very clean. The best I flew with and I fly a lot."
Cons: "All are just great. Thank you"
Pros: "Every think"
Pros: "At least entertainment during transit"
Cons: "Boring Time"
Cons: "After the flight landed in Kuwait , there was a delay of 2 hrs before which the checkin was completed and all passengers were stranded in waiting area . If they had to go for toilets , they had to go out and come in through the security checkin again . This was a huge discomfort for all passengers ."
Cons: "Flight was 1 hours delayed and poor services."
Cons: "Rude crew No food No mango juice Only fish no other stuff my son don't eat fish he stay without food"
Cons: "Delays in both flights, no business access, not organized at all"
Pros: "Delayed by an hour, with no information or communication of any kind. New 777 was a nice surprise"
Cons: "Delay and lack of communication"
Cons: "Treatment of the passengers: About 8 were overbooked, kiked out with no respect!!! Saying : you will go tomorrow simply!! I'm a dentist , had appointments for 2 days...they offered 200$!! I said i refuse; they said as you like ( but this is the only issue!!!). So i accepted.. I asked for a flight in the afternoon, they said there was no!!! After stayg 2hrs waitg, insistg, shoutg, begging,we end up with a flight pm!!"
Cons: "We waited over an hour and a half in the airplane before take off and no one would give us any information as to why."
Pros: "Again, safe flight is most important than anything else."
Cons: "In-flight service for this leg of the flight was better than the previous one. The service can definitely be better. For long haul flights, passengers must be served with liquids frequently. which did not happen overall."
Pros: "Safe flight without any issue, which is the most important of all."
Cons: "In-flight service is very mediocre with most of the cabin crew being unfriendly and showing a disdain for serving. If I have a choice, I would not fly with Kuwait Airways on this route."
Cons: "Delayed Bad airport in kuwait Poor lunch in flight"
Cons: "If there was a rating less than 1, I would have given that. Even their flight attendents were rude and spoke only broken english. Poor service and terrible food."
Pros: "The flight arrived 1 1/2 hours before the scheduled time."
Cons: "The stop in Shanon was useless & time consuming."
Pros: "New planes, better trained crew than last year and convenient schedule and prices"
Cons: "They run out of blankets, crew is sometimes very rude and abrupt"
Pros: "Started bit late but that's fine. Flight was new and comfortable. Food was decent"
Cons: "Nothing works in the plane.. none of the switch works. None of the monitor works, crews god knows how they were even picked for this job. .. Plane had technical problem all through out the journey. It was old plane.. the only thing worked seems the engine and the wheels... The worst is the treatment this plane and it's traveller use to get on airport is more bad.. it won't get clearance. . It has to wait for 30 minutes for its turn. . Irrespective of kuwait, Ireland or jfk.."
Cons: "First of all, my Kayak itinerary never showed there was going to be a stopover in Shannon when flying Kuwait to NYC. The inflight entertainment system did not work for the 22 hour trip. I was selected for random bag screening, it made no sense to have my bag checked in Kuwait and Shannon since the bag never left the airport."
Cons: "Worst flight. Never fly them. Screens do not work. Crew is rude. Food is tasteless. They do not make english announcements, assume everybody knows arabic. If flight is delayed they do not give any services. Nobody had no idea when and by how much we are delayed."
Pros: "Food, a bit."
Cons: "5.5 hour delay. Horrible in flight entertainment, screen smaller than my cell phone, not on-demand but running in a loop. Muffin for snack!"