Good and clean planes, good service
We had couple of ours delay and not well communicated
Timeliness, Service, Cleanliness Comfort
They respect the timing
The luggage escalator is not working and you have to carry it from one point to another...
Nice comfortable new planes.
There wasn't much not to like.
Nice blankets. Good service.
Food wasn't that great and juices were very sweet (tasted like sugar water)
The crew was professional and friendly.
My flight was delayed. The gate changed at least four times with no clear announcement.
This company obviously trains its employees to belittle and disregard customers. I have never dealt with a company so at fault for an issue and so utterly unwilling to make up for it. First, they cancel the first of our 3 flights to Delhi 18 hrs before it is to leave. The flight they replaced it with would leave us 10 min to make the connection. So we went to the counter and they told us they'd hold the plane, as did the stewardess on the flight. They lied. The plane left 10 min before we landed. We were stranded. Also, I got food poisoning from their food. They did nothing to help. They would not pay for the hotel we wanted, when we asked they rudely served everyone else they stranded first. The employee would not call his supervisor or give his name. The next morning i saw a doctor but the stomache infection was so bad i couldn't sit up or walk. The doctor wrote this on my clearance to fly document. I needed to get to India to get better medical help. We presented this to the kenya airlines agent and she would do nothing to help. She had business class reclining seats available but would not upgrade me. Even after everything this shitty airline has caused. Unbelievable. Every step along the way of this nightmare could have been made better, so much better, by some human decency but instead we got rude disregard.
The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight.
They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one.
They had a good selection of movies.
The seats were so tightly packed that it was impossible to sit straight. It was like being in some medieval torture device. I was in constant physical discomfort, verging on outright pain, for 9 hours. It was HORRIBLE. Also, the "dinner" served in-flight was unfit for a dog.
Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again.
Expensive at $800 but limited choice in Africa so what can you do?
The price and the service
There was no complimentary beverage service, which I found rather terrible for a cross continental flight. The plane was very hot all night, and I found the flight attendants to be rather unfriendly. I booked this with Emirates, so I was expecting something more like Emirates. However, this is way way below Emirates quality.
No entertainment or beverages served.
The detailes of no survives and every thing that is paid only apear after confermation of booking .. Cheating deals
It took too long to board
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