Much better seats on Airbus 321. Food prices are very reasonable.
My flight BKK–SHJ–TBS was changed, and I was notified only by an email that went into my spam folder. I found out only 1 day before the flight when I checked in online. The new flight had a 15-hour layover in SHJ and arrived in TBS 1 day later than my original plan. I needed to adjust my plan urgently and lost the cost of one hotel night because the free cancellation period was over.
My flight BKK-SHJ-TBS was changed and I was notified only by email which went into spam folder. I found out only 1 day before the flight when I checked in online. The new flight had a 15-hour layover in SHJ and arrived in TBS 1 day later than my original plan! I needed to adjust the plan urgently and lost the cost of one hotel night because the free cancellation period was over.
The flight was slightly delayed because of change of plane but informed beforehand. Flight was very good and comfortable
Superb like always. On time and quite comfortable. Only thing is that the arrival movement was by bus.
We were boarded by bus. That was a bit of pain.
Flew first class. Was excellent. Lovely crew. Seats were amazing and could convert to flat bed on the A320 we Flew. Good food and drinks choices.
Qatar Airways has consistently established a standard in my mind that very few airlines manage to sustain, and once again, this Economy Class journey reaffirmed precisely why. As an avid globetrotter who travels extensively for work, I experience many airlines, service cultures, and interpretations of hospitality. What continues to distinguish Qatar Airways is not any single element, but the complete proposition: professionalism, courtesy, warmth, attentiveness, consistency, and a genuinely polished hospitality culture. There is a reassuring confidence that comes with boarding Qatar because, over many journeys, the airline has simply never underdelivered against the expectations it has established for me. This particular journey was especially memorable. I had recently been promoted to Gold tier with Qatar Airways Privilege Club, was travelling on my birthday, and was flying into India on Indian Independence Day. Collectively, that made this considerably more than another flight. The crew made the personal element truly exceptional. Cabin Supervisor Hershel and Cabin Crew Ali deserve particular recognition. Their hospitality went well beyond procedural service; they took the initiative to acknowledge my birthday and, using the resources available onboard, thoughtfully assembled a small presentation with KitKat chocolates and dessert to wish me. It was simple, spontaneous, genuine, and immensely memorable. For someone who spends a considerable part of life travelling, these are precisely the moments that transcend service delivery and become lasting memories. That is where Qatar continues to excel: exceptionally well trained, composed, aligned, and polished crew who can deliver consistency without appearing mechanical. The human warmth remains evident, and individual colleagues repeatedly find ways to distinguish themselves. One small opportunity would have made the occasion even more complete. As we were travelling from Doha to India on 15 August, still within Indian Independence Day, a subtle acknowledgement of India celebrating its 80th Independence Day, perhaps simply wishing the Indian guests onboard on this proud occasion, would have been a thoughtful and culturally resonant gesture. It certainly does not detract from an excellent journey, but would have added another meaningful dimension to an already memorable flight. The only substantive disappointment was that my checked luggage did not complete the journey with me from Seattle (SEA), via Doha (DOH), to Kolkata (CCU), having been delayed in Doha. A baggage exception report is already on file with the local airport team in Kolkata. Given the confidence Qatar Airways has earned from me over the years, I remain optimistic that they will once again live up to that standard, work their magic, and reunite me with my luggage within the next 24 hours. Overall, another exceptional experience and one I will genuinely cherish. Hershel and Ali, thank you for making my birthday in the skies so memorable. Way to go, Qatar Airways. Please continue investing in and developing your cabin professionals to this calibre. When service excellence is combined with authentic human connection, an ordinary journey becomes an experience a passenger remembers long after landing.
It was excellent except for at the very end. I woke up about 1.5 hrs before touchdown and wanted to order food in the Business class. I was told they had shut down food service. It would have been good to get a heads up before they closed the service. Anna the air hostess was wonderful. She did get me 2 bowls of fruit and I was very appreciative of her. Wonderful human and a hostess.
The boarding was truly bizarre. The staff did not know about the fast pass biometrics and I had to block the line digging out my passport. Then when we got to the aero bridge, we could not board and instead were lined up in 3 lines for 10 minutes before we could actually step on the plane. The last 3 rows in the middle on the 797-9 do not have overhead lockers and the side lockers were all filled with crew bags and spare paper cups. The whole ground experience at Doha airport was strange. Staff seemed to be mainly decorative and were not very competent, but they were pleasant.
Amazing airline accommodations. The cabins were so great. The food was very good and the flight attendants were so nice. Made a 15 hour flight seem easy.
I paid extra for seating when first booking flight to be in a comfortable economy seat They still changed it to a middle seat regardless. When I asked for it to be changed back to aisle, they could only give me one at the back of the plane in the least comfortable seats.
Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
Doha airport is huge , takes long time to reach gate .
Check-in staff were not very pleasing and sounded to be rude, even though I hold a platinum membership. The aircraft is brand new and good. As it's a short flight no other comments.
Bus from gate to plane waited more than 30 minutes in a freezing temperatures of a/c. Plane temperature was very cold .
Luggage jandling sucks. I arrived in BLR india on 15th and luggage was delivered today 19th. I came for a business trip everything got screwed up. Poor communication. APP kept saying mishandles in BLR. It never reached BLR. I had air tag which showed luggage was in Germany. I could not reach anybody other than the airpprt people. They had no clue and asked me to call etihad. In India etihad number wasnt working.i had to call US number and that person was the only person who seemed to help. They kept me in dark. No communication or email till i spoke to the person in US.i have flown many airlines but never had this experience. For me this was first and will be last in etihad. Very bad.
The food was nice and the toilets were kept clean. I find the cabin bag policy to be ludicrous though, there's no way someone can have a small personal item and carry-on cabin bag weighing <7kg if you need to take a laptop with you, meds, and any valuables and items you can't risk to leave in a cargo bag that may get left behind
Crew from ground is great but the aircraft is small and last 3 rows luggage section was occupied by crew so no space for travelers. Food was OK
Awful , hidden charges for the luggage was a very awful thing, very much a scam , booking the flight thinking the luggage was included was definitely a scam , then the girl that was taking my luggage Ayrlease the airport was an absolute awful , telling me if I don’t have money to take my luggage with me I can just throw it away , how professional, NEVER AGAIN .
Connection booked by Etihad was delayed and upon arrival to counter they closed it and denied boarding although there was still 15 minutes to go . Manager Karen was very rude and did not want to listen seems there as overbooking and canceling boarding was the only solution..
The staff was excellent. They checked on my needs at the appropriate amount, letting me sleep when I needed, checking up when I was awake.
Doubled charged me for luggage and lost $520, dug much into my travel budget.
Boarding staff at lahore airport corporate well. Thanks to that guy.
On time and no hassle luggage policy (2 checked in and 1 cabin bag)
From Chennai to abu dabhi Abudabhi to Chicago Both flights are good , good service too
As I mentioned flight from NY to Bangalore was excellent but the return flight from Bahrain to NYC was mediocre, Looks like a old aircraft also not much choice in entertainment.
Pretty much what you'd expect for an economy flight. The crew were excellent as usual. The food was ok, but nothing special.
Staff is rude and condescending. Airline is badly managed. They take away their flimsy earphones and blankets one hour before the lading. I’ve never experienced this with any other airline. It’s a very portly managed and run airline that should be avoided.
Loading was on time and quick Not very many people
Very poor experience, passengers and were not social and started a troubled with other passengers and a fight erupted
Had to discuss more than 15 min regarding wheelchair they gave only at the start location. No food serv in 1 st flight. Considering flight started at 10:00 pm so had to starve for dinner. Checkin screw was polite. Food in 2 nd and 3 rd flights was not good. It was too cold in the flights. Had to ask for blankets. Missed quality all thru, though the fare was on higher side
Aereo nuovissimo e con tanti servizi malgrado la durata del volo Spazio per le gambe ridottk
The boarding at Heathrow is chaotic. That's partly due to the lack of space and seating at gate 8, and a Qatar flight from gate 9 at the same time. That's down to Heathrow rather than Gulf Air. I've had a similar experience here before. Another problem which isn't specific to Gulf Air or Heathrow is announcements, and those for boarding in particular. They are difficult to hear with all the other noise and for me with hearing problems it's even worse. A simple tv screen would help, so long as it's updated of course.
The flight was a transit and I had my boarding pass from the departure. I have talked to the check in person to set me up close to my family seats and ended up with my wife in one seat, 3 years old son in different seat and myself on different seat. very disappointing and overwhelming.
New aircraft, new and modern. Crew could be a little more smiling.
They didnt chack the vise for Vietnam (they chaked but sad its was great and then when web had problem, NO Service they didnt unser my messes
Kayak offered terrible customer service. The 2nd of 3 flights were cancelled and it took me an hour on the phone to try to cancel the other 2. I had to call back later to get someone to assist. I was calling internationally and an already stressful situation was made worse.
Moderate carrier , one of the flight attendant crashed my leg with the food table and never bothered to apologia but give you a lecture about how to sit in your seat.
No TVs are working, in my local busses also not work sometimes. Is the both are same,,
If I have a choice I would not use this airline. They moved by booking to Smart Wings, an airline they code share with. Changing terminals in buses and dealing with some of the staff associated with it is not the best experience. Having stated that I must share that the crew of Smart Wings airlines was polite.
Consider serving food to all passengers regardless of food reservation status during booking.
This was a smartwings operated flight. Flydubai is no longer value for money. Their prices are as high as emirates whereas delays, services and overall quality is as low as any other low cost carrier.
The only highlight on this flight was the taste of the food, which was surprisingly good. Everything else was below average, and the cabin crew service especially stood out for being slow and inattentive. We were surrounded by toddlers/babies and it made our 4 hour flight feel like 10 hours. Granted, that's not the airline's fault, but it added to the overall subpar experience.
Second-row economy doesn't have leg space if you are 6 feet
מלון חבל על הזמן השאר יום יומיים סבבה אבל בחוץ חום כלבים
