Pros: "Every time rest room sanitized for every passenger, onetime boarding and departure"
Cons: "Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep."
Pros: "No comments."
Cons: "No comments."
Cons: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."
Pros: "yes. great travel and crew"
Cons: "Good flight"
Cons: "Boarding, restroom,"
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Pros: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Cons: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Cons: "Everything thing is fine"
Pros: "The Crew was amazing. The Seat were the best Selling point fort business class"
Cons: "More space for the arm rest ans legs space"
Cons: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Cons: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Pros: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Cons: "Everything was good."
Cons: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"
Pros: "Customer service and food."
Cons: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Pros: "Staff was excellent"
Pros: "On time Very convenient price compared to other airlines"
Pros: "Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far."
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Cons: "The food was horrible"
Cons: "Same no in flight wifi"
Pros: "Overall services"
Cons: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"
Pros: "Always fun flying with them."
Cons: "Nothing disposable about the airline but booling process gave me a headace"
Pros: "I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!"
Pros: "Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!"
Cons: "Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines"
Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."
Pros: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."
Pros: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Cons: "Wait time at Doha for next flight."
Cons: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Pros: "Wonderful staff, service, food and comfort."
Cons: "I was Told the flight form Doha back to Houston was over booked so I had to get re-routed through another city. For a $6,600 business class ticket this is very bad form."
Pros: "The flight crew was great. They were very kind."
Cons: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "Food was good."
Cons: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Pros: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Cons: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."
Pros: "Almost nothing"
Pros: "Food and drink options. Courteous."
Cons: "Smells from others"
Cons: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Pros: "Everything is good"
Cons: "No bad things"
Food quality really need to be improved
The flight was a transit and I had my boarding pass from the departure. I have talked to the check in person to set me up close to my family seats and ended up with my wife in one seat, 3 years old son in different seat and myself on different seat. very disappointing and overwhelming.
all good. crew wasnt attentive to the announcements they were making about the flight. made several mistakes at several tines while announcing destination, arrival time. first officer made this mistake too.
Greeting BH International Airport, Flight No. GF-2101 From Bahrain to Dammam At 1:35 am. to 2:20 am. Booking reference: WFYQEG I was informed that I will receive my baggage in Dammam Airport, later on I arrived in Dammam and I didn’t get my baggage, they claimed due to my friend Mr. Faisal didn’t show because he left the Airport and drive his own car all the way to Dammam. OK, I get it and I totally respect the system when you don’t show up your baggage get dropped from the flight, but it’s not my fault when i stay in Bahrain Airport waiting for my next flight around 5 hours then once i get to Dammam I don’t receive my baggage, because my friend who’s didn’t show up his baggage was arrived to Dammam airport, and i’m the one who deserve to get his own baggage didn’t receive anything. I think you mixed up between our baggage, the tag on my bag has his name but actually it’s mine and his bag has my name but actually it’s for him, that’s why I received his bag in DMM airport and I didn’t get mine and i was so frustrated. Also here’s the baggage numbers: GF 175011 My baggage wasn’t received GF 175008 His baggage was received and he don’t deserve to receive it because he left the airport and didn’t show up the flight For now i need to get my baggage to DMM airport please or contact me in personal please +966559600495 or this email. Kind regards, Mohammed Sent from my iPhone
Pros: "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
Cons: "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
Cons: "Pillows for everyone and warmer temperature"
Pros: "Pleasant and efficient crew made a middle of the night flight (01.00 - 05.30) quite bearable! Food good too."
Cons: "It was too hot in the cabin. The flight attendants were mostly inattentive. At one point three of them were feeding a baby to the exclusion of all of their duties to the rest of the passengers."
Cons: "Was a good experience"
Pros: "On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control"
Pros: "One of the crew members was very happy and chirpy with all passengers. She was chatting and making sure everyone's needs were met and comfortable."
Cons: "Entertainment. Hollywood movies weren't working."
Pros: "Crew was very nice in business. Very helpful and catering to every need."
Cons: "The entertainment. Hollywood movies were not working."
Pros: "Wheel service was excellent"
Pros: "They are not as bad as their reputation states"
Cons: "Gulf air staff at cairo airport refused to give me the boarding pass of the 2nd flight while i was returning from cairo, while in dubai they gave me both boarding passes Although i told them the layover is under an hour Luckily bahrain airport accepts mobile check in and i barely caught the flight"
Pros: "The best airlines ever."
Cons: "The ticket price is costly ."
Pros: "Crew was good"
Cons: "As always the seats were tight."
Cons: "Return flights delayed. Delay same as flight time so not great."
Cons: "The travel was cancell for orbiz fail"
Pros: "The crew was nice and kind."
Cons: "The seats, as always."
Pros: "The airplane was clean an good and the crew was nice"
Cons: "The food could be better."
Pros: "Clean airplane and friendly crew"
Cons: "No Problem"
Pros: "The plane was super new and the flight was smooth and really great. The food was yummie."
Cons: "My luggage did not arrive at the airport in Istnabul and I hope I will get it back."
Pros: "Wonderful crew - flight good"
Cons: "Business customers going to Jeddah should have special counters and transport Boarding for business class should be with better treatment"
Cons: "Bahrain airport"
Cons: "Late arrival of the plane. Seat not comfort, basic serviceS"
Cons: "Too much money taken by the airline even though I had bought insurance"
Cons: "Food was not so great. Could have been better"
Pros: "I liked the info I was getting from the airline, through sms. And everything was on time."
Cons: "The in-flight entertainment was there but no headphones, which makes it useless. The flight was short but still."
Cons: "There was some delay."
Cons: "Their price and services"
Pros: "لم يعجبني شي"
Cons: "اخر مره اسافر علي هذه الشركه"
Pros: "All but planes were good"
Pros: "Nice crew and good service"
Pros: "Liked the professional boarding Very punctual take off & landing Very polite ground crew & helpful"
Cons: "Seats were cramped on the return leg Miles not automatically added.Has to be done at the airport .Forgot to do it with all the hustle & bustle. Food service by crew could be better.Needs more finesse System did not allow to order vegetarian food. Food not very palatable"
Pros: "Quick and efficient"
Cons: "Too short of a flight for much to evaluate"
Pros: "I tried many websites to book but my favorite is always kayak as its fast and easy and so fixable"
Pros: "Flight delayed and no info given while waiting at the gate"
Cons: "Missed my connection from Doha to this flight neither Qatar air or gulf would help me reschedule ticket had to pay third airline to get home"
Pros: "Crew and seats"
Cons: "Boarding delayed 1 hour and 1/2"
Pros: "on time"
Cons: "Crew was loud not professional."
Pros: "The food and services in Bahrain airport and in plane"
Pros: "We landed safely and everyone got off the plane."
Cons: "Gulf air has decided to do "silent boarding" - so we were late boarding our flight because even though we watched the gate- it never filled up, there were never lines, no announcements, no lights signaling anything. Our captain took VERY sharp and hard dips and turns during our flight. He even dropped altitude so quickly that some women on board yelled out in terror. No announcements were made as well by the crew or captain regarding these very uncommon experiences of turbulence or announcements to remain with ones seat belt fastened. Finally, the man driving the bus from the plane to the door at Manama airport was too busy talking to the men who decided to sit in the front seat of the passenger bus and not look on the road in a busy air traffic area. I'm literally blown away at how everyone was safe and made it from point a to point b. I'm also horrified at the lack of communication or safety precautions."
Pros: "Timing and service"
Cons: "Everything about the flight"
Pros: "We where on time and it was very nice smooth landing BZ"
Pros: "The crew is extremely attentive without being intrusive. They provided anything we requested. Food was excellent. The hot towels, mint lemonade, and dates before takeoff were great touches. The business class seats are the same ones I've seen in 1st Class on other carriers. Holding a business ticket earns you access to the Falcon Gold lounge in Bahrain where we also received excellent service and ate great food. They are clearly trying to earn recognition as a top airline."
Cons: "The plane was old and so small, it wasn’t comfortable at all"
Cons: "Food wasn’t that good and there could have been better entertainment options (more movies, TV shows). Internet was terrible."
Pros: "Arrived on time. Baggage arrived quickly."
Cons: "Plane was dirty and had flies, which were really annoying. Food was mediocre airline food."
Pros: "The flights were very good, friendly and professional. Planes were clean and seems to be well maintained for the passengers"
Cons: "Only issue I had was a 5 hour layover in Cairo, not long enough to explore so just sitting in the airport, and there is no wifi available in the airport, even at Starbucks nothing. Apparently an airport rule, but it sucks with a long layover."
Pros: "Stuff was professional"
Cons: "Very bad experience. Delay and lost a bag"
Cons: "1 1/2 hour delay out of EBB meant missing the connecting flight -- not uncommon apparently. No one was available at the transfer desk in Cairo for over an hour. The alternative through Rome & onwards put us into Munich in late evening."
Pros: "The best trip in everything"
Pros: "Our flight got delayed for 3 hours and they where ri rude to us"
Pros: "The crew was friendly and very responsive. They were making sure that everyone is comfortable."
Cons: "The cabin was a bit cold at the beginning but was adjusted once I brought it up to the attention of the crew"
Pros: "Airplane crew were frendly and helpful."
Cons: "I hope to all aircrafts to think wisely about my opinion. Please let economic passenger go in to reach their seats from back to head, late let the business passengers enter to reach their seats to avoid bags traffic above each passenger seat. Thank you."
Pros: "Very good and helpful crew. I would have loved to see seafood on their Manu."
Cons: "communication while waiting for transfer to overnight accommodation/hotel need serious improvement."
Pros: "Need to upgrade seat and movies"
Cons: "Meals and toiletries"
Cons: "Very old planes. Poor cleanliness"
Pros: "Service not bad, other then that not good"
Cons: "Straight flight is better then connecting"
Pros: "Good food"
Cons: "Flight delayed... Tight seats"
Pros: "They were timely."
Cons: "Poor entertainment, small seats, not enough food or drinks."
Pros: "Didn't like anything"
Cons: "Old aircraft, rude crew, terrible food and by far the worst in-flight entertainment"
Pros: "I’m sitting at Buisness which I usually do !!!"
Cons: "Wish they renew the cabin knoiwngvthat in even in business but it is so old and food is v avarage also the service is v avarage even they don’t offer you before flight any drinks !!!!!"
Pros: "Comfortable flight, good food"
Cons: "Delays in boarding, unorganized, some grumpy staff"
Pros: "Good seats reasonable service and chk in was easy , food is excellent."
Cons: "Very noisy ."
Cons: "Buy it From you by price and checkout by other price more than your price don’t know why are you know that"
Cons: "Very good I'was very happy but the airplane was old special The one from Egypt to Djeddah."
Pros: "Comfortable plane, nice crew, movies."
Pros: "We arrived safely."
Cons: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
Cons: "For this trip, there were no individual screens. All customers had to watch the same movies for a 5 hour trip."
Pros: "Upgraded to business class at the ticket counter for a very reasonable price- comfort and ease."
Pros: "Appreciate the breakfast that was served."
Cons: "Boarding process can be improved."
Pros: "The warm hospitality and care and smooth flight althrough"
Pros: "The Pilots professionalism, frequent updates. The attention given to the passengers, especially mother's and babies."
Cons: "Ground staff arbitrarily decided whose carryon luggage they should take because the flight was full and loading over head compartments do take up time and might cause delay. I would like to suggest that an announcement be made and ask passengers to volunteer their carryon to be loaded with other luggage..."
Pros: "The flight attendants’ hospitality and meal service."
Pros: "The crew was very good. Helpful and friendly."
Cons: "I had no blanket, no pillow. I asked the attendant to get me a blanket and she passed me one that someone else was using."
Pros: "Great crew, members always welling to help"
Pros: "Crew was lovely"
Cons: "All was fine"
Cons: "There is long delay fo 4 hours. In first flight from Cairo to madina air condition not worked correctly"
Pros: "Crew were nice, food was good, overall pleasant experience"
Cons: "Boarding was slightly late and so flight was a bit late."
Cons: "My hotel was not good at my transition to other destinationsand it took 4 hours to get it"
Cons: "Sat on hot plane Cairo to Amsterdam waiting for take off"
Pros: "Do African airlines always have to be late. Poor communication"
Cons: "Being late with poor communication. You have all our details. Speak to us"
Pros: "Nothing was good. Everything was horrible."
Cons: "Flight attendants are rude and nasty. They take forever to accommodate you. When you press the flight attendant button to be taken care of. They don't care at all. If you ask for help you're left unhelped."
Pros: "I did not board the flight to Chicago reservation was wrong (operated by Egypt air ) both airlines denied me I bought another ticket from Lufthansa for$660. I spent two days in hotels. I arrived Chicago Monday noon. I missed two days of work. Please I need refund for my money $837 My name :Mahmoud Helal 15705 brassie court #2s Orland park Il 60462"
Pros: "This was a return flight from Cairo to Washington. I called the Cairo office multiple times to add a pet to my ticket. I couldn't check in online and when I called to ask they said that's because I'm making changes (pet) that's why I can't do it and I should do it at airport.. I'm Cairo airport the check point is as soon as you get thru the main door.. Waited in line for check in only to find that all 4 tickets (me and 3 kids) were cancelled and that we had to go outside again to the reservation office (had to go thru check point again) to reissue the tickets. They didn't even appologize for their mistake and they blamed the travel agency.. Very unprofessional and irresponsible people."
Pros: "Accurate time of departure and landing. Excellent and generous service. Cheap price. 62 kg weight allowed. Comfortable business class."
Cons: "Nothing at all, except that the flight did not have wifi because of to the model of the plane. I suggest that Egyptair find some way to have wifi on its all flights."
Pros: "exceptionally efficient"
Cons: "Capin temperature when we was in cairo airport and chairs."
Pros: "Really liked the trial bag with eye mask, tooth brush, tooth paste, and socks. Did not find this on any other airline. Service, food were great."
Pros: "Good service. Great food."
Pros: "Staff was efficient and pleasant. The food was excellent and nicely served."
Cons: "The lie flat seats were narrow and not very comfortable."
Pros: "It’s OK"
Cons: "Need improvements"
Pros: "The seat. The BC lounge , the A380 BC. The food the service all ex excellent !"
Cons: "The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all"
Pros: "Crew were very pleasant"
Cons: "They upgraded me to business since I am gold member"
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Pros: "I was impressed they gave us a full meal for only a 3.5 hr fought"
Cons: "Crew was a little rude"
Pros: "Vegetarian meal."
Cons: "Due to the delay of the first flight, I had to run until my heart aches to catch my second flight in time. Not many people spoke English"
Cons: "I'm not picky with food but the Food was extremely bad tasting and at best tastelesss. That should never be served Anywhere! It was so bad that the first thing I did in O'hare is eat a meal, it never happened to me on an international trip. Drinks (soda and coffe) were limited and there was a shortage in them. Entertainment system was not working Plane was packed, spaces very tight"
Cons: "Boarding process very delayed and we tired in this journey"
Pros: "Comfo seat"
Cons: "Too ismail for the seat"
Pros: "The aircraft , the cleanliness and the hospitable staff"
Cons: "The food was not as per the standard, the ticket said lunch but we got refreshments . The boarding took lots of time as they have forced us to remove a 1 kg excess to the 23kg allowed . Staff should make sure that people are sitting on their designated seats, rather than just guiding them to their seats. At least 4 were sitting not on their seats in row 15 and 16, these are what I saw"
Pros: "Customer service very good"
Pros: "I wish I could remember the fight attendant’s name - she was probably the best flight attendant I’ve ever had"
Cons: "Plane was very crowded as compared to the A380 I flew over on. also the meal services on the Trip over was much better than this return flight"
Pros: "They never cared about non-muslim passenger as the flight is full of muslim passengers."
Cons: "Carry on baggage space was very limited, or passengers were allowed to take more than they should. Also, the sitting and boarding at the Abu Dhabi airport was very insufficient for a full flight."
Cons: "Same food both time! All mixed! No one passes water or pick up trash"
Pros: "Again, excellent flight crew."
Cons: "Nothing to dislike."
Pros: "Good movies"
Cons: "Horrible food and beverage service as mentioned above"
Cons: "I was teared very bad while in Cochin Air port. over weight, was the issue, well I told them let me remove some stuff to reduce the weight. They didn't allow me to do that, made me to pay 200 $. didn't worth it . I was ready to throw some stuff in the trash.staff at Etihad Counter was arguing and show no professionalism end of the journey found my 2 pots were broken. Crew was nice ."
Cons: "Staff saw us a burden. They need to accommodate the needs of family with children who might need food at odd times."
Pros: "Nothing special"
Cons: "The flight crew was rude."
Pros: "staff were great"
Cons: "a little bit of a late departure"
Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Cons: "This plane was quite noisy. Noise cancelling earphones helped but it was noticeably different to the next flight with air Berlin. That cabin was significantly quieter."
Pros: "Perfect from start to finish. A beautiful experience."
Cons: "Nothing-everything was amazing on this flight. We boarded a little late, but made up the time during transit. Ground staff in Perth airport was excellent."
Pros: "Everything from crew to food"
Cons: "Having stand online to check in again/"
Pros: "The crew was rude. And did not answer when called upon."
Cons: "Nimah... I believe her name was. The stewardess for my area. Row 81k"
Pros: "In flight service and amenities"
Cons: "Long layover"
Cons: "They have restrictions more than any other flight about the size of the hand luggage- My parents were allowed to bring one hand luggage without any problems, but they were not allowed to take it back because it was "Big!" it did not put on weight or get fat! its a hand luggage that stays the same size! They blame it on the TSA and say it has to fit in and asked us to pay 325 $ to take the same bag that they brought things in."
Cons: "I couldn't sleep on the plane."
Cons: "Going to Cairo my luggage was delay in Abu dhabi and the luggage service at Cairo airport was the worst i have ever seen in my traveling live it took one day for my luggage to arrive to Cairo and it Came wet and everything in side was wet and they give me PH# to compliance never answered i West one day just chasing my luggage i will never advise anyone i know to fly Etihad bad bad experience never Again"
Cons: "The food was lacking. Even though it's a short flight they could have offered more than a muffin and a yogurt."
Cons: "No proper entertainment on board which would have been fine if the cost of the flight was less.. but considering other airlines provide better entertainment for the same route and less expensive tickets makes its not ok."
Pros: "All crew members were 5 star and so friendly! They checked many times on everyone, coming along with water often."
Cons: "The attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. very old on flight - dress warm!"
Pros: "The crew was very friendly, greeted us with a smile, and were there to help when needed."
Cons: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."
Pros: "Liked the staff in the hotel and the official who accompanied me thru Abu Dhabi airport."
Cons: "Had to stay few hours in nearby airport hotel which was not up to the standard I hoped. The connection to other airlines ( for my new boarding pass) was very confusing. I had to get out of LAX to go to AA terminal for my connecting flight to SFO. Then again I had to take an airline transport bus to go to my desired gate."
Pros: "The staff for our flight were all extremely friendly and accommodating. They came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated. I was lucky enough on this flight to have a row to myself so I could spread out."
Cons: "We did not get our bags (total of 6 bags) - It was extremely difficult with an infant and a toddler to manage without clothes and meds. Staff was extremely arrogant during the flight, not helpful at all. Boarding process was a huge disaster - no planning, no zone boarding and unnesessary panic. Lastly food, worst frozen food. The portions were too small and very limited service. We won't use ETIHAD again."
Pros: "The crew was attentive and genuinely friendly / helpful."
Cons: "Many passengers were rude, standing in the aisle near the entry to the restroom / galley area. The crew repeatedly asked them to sit and they would sometimes ignore then outright and other times sit for a short while only to get up once again. For me the seat cushion was a bit hard for such a long flight."
Pros: "The crew was nice, there was enough leg room to where it wasn't uncomfortable for me."
Pros: "the journey, staff and overall experience"
Pros: "Great cabin crew."
Cons: "Severely banged piece of large luggage to the point the handle doesn't even close. Noisy children, and such a filled flight that staff was having a hard time attending to needs of all passengers. Food areas were smelly as were toilets towards end of flight."
Pros: "Timeliness of the flight and communication from the flight deck."
Cons: "Particularly on the flight from Abu Dahbi to Washington, D.C., attendants were rude with not only me, but other customers. They were short in their responses, forgot requests multiple times, and didn't make the little bit of extra effort to provide translators in Arabic, ensure an elderly lady next to me had the meal she needed, and secure the food options that we asked for. Our row was told us there were no more chicken meals for example, when we saw an attendant on the other side of the plane offer consistent chicken meals for multiple rows to come. They were just being lazy and didn't even want to ask."
Pros: "Nothing specific..."
Cons: "I know this sector is can be tough on the crew... But got a very routine service with not much eye contact... For my coffee was given one sugar/creamer... Before I could ask for another the steward moved away... Didnt bother to check if I am fine...., Also, they ran out of water around landing time :( Entertainment was not available until after 10 or 15 mins take off and cut 10 mins before landing... Felt like second class..."
Pros: "Business Class is amazing! From the time you step on board the staff is helpful, courteous, and provide excellent service. The private seats were comfortable, food was good, and overal this was a great flight!"
Cons: "I didn't like they seperated me and my friend with different seat assignments."
Cons: "The flight from Riyadh ALWAYS leaves late. Arabs have so sense of punctuality."
Pros: "crew very friendly....always ready to serve"
Cons: "seats too uncomfortable......leg spacing too tight.....person sitting at window wanted to go to restroom or just wanted to gets up ....everyone from the row.....gets disturb."
Pros: "Nothing special."
Cons: "Food is not great. Coffee and tea service is bad. Coffee is very cold. They are rVery picky about cabin luggage. If if .000001 lbs are more they want us to take small item for example a pen from the bag. Due to this itself I do not want travel in future.ude if u ask something."
Cons: "That if passengers with a original departure of erbil will be blocked for their final log that kayak or royal jordanian dont advertise the flight"
Pros: "Smooth takeoff and landing. I fly frequently with RJ, i had a way better experience with them before"
Cons: "Food was tasteless. one of the crews seemed angry and pissed at everyone for some reason. My chair didnt decline back"
Pros: "Seats are crammed & not comfortable but crew members were nice"
Cons: "Add WiFi Serve 2 meals flying Amman to JFK"
Cons: "I think the food that I had it is not for human"
Cons: "Flight was an hour early"
Cons: "5 hours flight without entertainment, small airplane I. Addition to that my flight from Amman to jeddah was very bad, I will not book with jordanian airlines anymore"
Cons: "The supervisor and some of his crew were rude because I had a problem and they were not helping"
Cons: "Absolutely the worst flight and airport I have ever experienced. I will never travel royal Jordanian ever again!"
Pros: "Friendlty crew"
Cons: "Everything else"
Cons: "Didn't think of something because the flight was awesome."
Cons: "They won’t reimburse us for our flight that they canceled.. HORRIBLE and will never fly with them again."
Pros: "Quick boarding and on time departure and arrival."
Pros: "too short to judge, but arrived before schedule."
Cons: "Too short to judge"
Cons: "They only offer one main mean they used to offer to 2 main meals plus breakfast."
Cons: "The flight attendants are unfriendly. Food is the worst ever comparing with all airlines"
Pros: "Comfortable airplane , good food, nice staff"
Pros: "Entertainment choices, comfortable seats"
Pros: "Good seat comfortable"
Cons: "The headphone jack and charging port were stuffed with something"
Pros: "I upgraded my flight to business class and I enjoyed it."
Pros: "Time keeping And evry things"
Cons: "No internet on the plane"
Cons: "I thought the Crown Lounge in Amman (RJ's hub) was shockingly poor."
Pros: "I kept calling the airline and no one answered to change the dates because of a passport emergency and ended up missing the flight"
Cons: "No one answers in case of emergenciess"
Pros: "On time both at departure and arrival. Economy in the 787 is comfortable with better leg room than usual. Baggage claim was excellent"
Cons: "The toilets could have better attended to. Entertainment screen in my seat froze and couldn't be used."
Pros: "The flight crew was nice."
Cons: "Neither of my bags arrived with the flight. One bag came a day and a half later. The other bag came three days later. A little bit of inconvenience, especially since they wouldn't deliver my bags. I had to go back to the airport twice to pick up my bags that they lost."
Cons: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."
Pros: "Nothing to like on this trip"
Cons: "The trip was scheduled to depart at 18:30. Arrived Airport around 16:30 to be shocked that the flight was delayed to 01:50 next day (i.e. seven and half hours). The ground staff advised that the flight was rescheduled to the new timing two days before. RJ ground staff claims that they informed all travel agents of the new timing. I verified with my company and the travel agent and they advised that RJ did not contact them at all. The irony is that I am an RJ Royal Plus Gold Frequent flyer member and RJ has all my contacts details and send me emails and messages all the time, but they fail to alert me at such critical and urgent situation. Most annoying that the ground staff did not even apologize for me and the other passengers specially the European old man in a wheelchair. Instead of arriving Amman at a civilized 19:30 we arrived the nest day at 04:00 next morning. Big blunder Royal Jordanian."
Pros: "It was a short and efficient flight."
Pros: "Very good and friendly staff"
Cons: "Entertainment need a refresh"
Cons: "No one showed up at the gate desk until about 30 minutes prior to scheduled take off take. By then there was a line of people needing confirmation or adjustments done. Not everyone could be serviced. Missed opportunity."
Pros: "The flight was on time and arrived early"
Cons: "The plane is old. Even though I was flying business but they need to renew their short and medium range aircrafts"
Pros: "The plane was nice and clean."
Cons: "The food wasn't that good for me, the dessert was good. Not all the crew members were friendly with the passengers."
Pros: "The crew."
Pros: "Mr. Alkhatieb the head of crew offers a 2 hour crew seats to my mom"
Cons: "Extremly narrow seats , not comfortable at all .. RJ cew in check in desk was awful and the change our seat 3 times"
Pros: "Loved all of the kind smiling faces on all of the flight attendants"
Cons: "The plane was severely outdated. Trays falling down all the time. Half the tv screens didn't work. The planes need a serious overhaul."
Pros: "Very friendly crew."
Cons: "Very early boarding and push back."
Pros: "More food please"
Cons: "They charged me extra 125$ at the jordanian Airport to allow me to stay at the airport hotel."
Pros: "Seats were comfortable, staff was extremly friendly"
Cons: "Boarding the plane was very disorganized on return"
Pros: "If you do have other alternatives its highly recommended that you do avoid flying on this airlines"
Cons: "Food is the worst thing you can ever imagine putting in your mouth. The seats are very bad，the space between rows are very little. If you're over 5` 10”，then it will be like a nightmare sitting at this flight."
Pros: "Crew were helpful most of the time."
Cons: "Seating was very poor. The five of our groups where seated in different location, despite booking together as a group."
Pros: "Boarding was easy and the flight was fast."
Cons: "They said boarding would start at 5:45 but didn't actually start until 6:10"
Pros: "Food was decent and the entertainment was good."
Cons: "Staff were unfriendly and unhelpful"
Pros: "Purser from Tel Aviv to Jordan and Purser and cabin attendant Jordan to Dubai."
Cons: "Didn't get my suitcase on arrival in Tel Aviv . Got it after 31/2 days. Flight back movie system was frustrating , hard to get movie started . Looked without sound. On arrival Dubai business class bags should be off loaded first . Pity these things happened with my first flight with the airline."
Pros: "Direct flight"
Cons: "Upgardin to business was not upgarding.. it was steeling money for the price for one way was as roundtrip"
Pros: "On time flight"
Cons: "1. Smoking smell on board 2. Tvs dont work"