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22 rue St Sulpice, 75006 Paris, Île-de-France
0.9 km from
Comfortable beds, cleanliness and friendly staff TV in room 556 did not work properly but hotel refunded payment
Location Wifi did not work at all.
The hotel is in a great location and the lobby and other public facilities were beautiful. The staff was friendly and very helpful. We also liked that there were several restaurants all within the same square as the hotel. The rooms were tiny and the bathroom made me feel a bit claustrophobic. Also, the Internet only worked during the day.
The staff was helpful when I had questions. Although helpful, I still came away with feeling they wanted to separate guests from their money as quickly as possibly. They were not warm and did not exhibit the hospitality I come to expect from today's hotels. Two examples: On checking in, I specifically asked for a quiet room away from the elevator. Although the relatively room was quiet it was next to the elevator. Unfortunately, because of my jet lag, I didn't realized this until I'd occupied the room. Why would the check-in clerk not consider my request? The second day, leaving the breakfast area I saw a huge cockaroach. I took a picture and sent it to the hotel by email to be discrete about it. They thanked me for the information and said they'd take care of it. When I checked out a bit later in the morning, the clerk told me an exterminator would be there in half an hour. Great for them. But never once did they say they express any need to be forgiven for having a dirty place. They didn't even comp me for the unpleasant experience. I just don't get it. If you want to sell yourselves as a four star establishment you can't just be superficial about it. You have to deliver through and through which is consider this place to be a wanna be four star. I wouldn't recommend this hotel to anyone looking for authentic hospitality and superior service. By way of comparison, I was in Paris 2 years ago and stayed in a two star hotel in the same area and found the service to be of much higher quality. Next visit, I'll go back to them.
Staff very friendly, hotel was clean Rooms are small . I had to get 2 Rooms with connecting doors to accommodate my family of four. The only benefit was two bathrooms. I would definitely stay again .
They're ac was out while I was there so it was so hot..
The hotel is in a great location near The Luxembourg Gardens, which are great on a nice day. There are many restaurants nearby and the staff is really helpful.
Great location. The room was clean and well equipped Very small room for two persons
Staff. Clean. Location. Room a bit small. No morning coffee. No free breakfast.
staff was very friendly however hotel infrastruture was not good the elevator hardly coulf git one person and room was extremely small as eell as the breakfast area
Lovely hotel in a great location. Many restaurants, cafes and shopping. The staff was kind and courteous. Our room was extremely small but very quaint. Small room, noisy street, bar below our window
location smaaaaall room
Location No frills, excellent Hotel
the staff was very kind and the demand for a nice view was respected.breakfast was served at very practical hours and it was very nicely located.the elevator was really nice and aristocratic. our room was not ready by 5 pm in the afternoon by a mistake and the cleaning lady did not want to do it late in the afternoon. so we spent a night in another room and then we have changed it. but the staff has offered us the breakfast in order to compensate which was kind.
The staff were very very helpful and attentive.
Very good location, cosy atmosphere Reception staff was quite arrogant and not very helpful
location was great the hotel staff were helpfull and kind thr room was clean the bed was very comfterbale
The location was great, right off the Luxembourg gardens and Senate. On a quiet street but VERY close to a lot of bistros, bars and restaurants. The room was very small, but clean. Staff was nice. The floor we were staying on smelled like stale smoke, and the rooms also had a stale smell. Thank goodness the windows in the room opened. The breakfast we paid extra for, was below mediocre. They ran out of eggs two of the three mornings we stayed there. When we brought it up to the kitchen, calmly requesting more eggs, they huffed around and then brought like two eggs worth of scrambled eggs.
nice and courteous staff,location of the hotel was perfect , especially for a family with little child ( jardin de luxemburg with playground is 3 minutes away)
Location The concept of hte hotel is definitely nice. The execution is tired, however. Curtains ripped, very dark rooms (not enough lighting and 3 out of 6 lightbulbs in livingroom were not functioning upon arrival), old mattresses, an extremely uneven sofabed, not enough cutlery/glasses, the only drawer cabinet had 2 out of 4 drawers not functioning (storage space is already very limited for an appt for 4) and the 2 nightstands had click drawers that did not click shut anymore. No major thing, but unacceptable for a comparatively (London, Berlin) top notch price.
Location, helpful staff breakfast was included, but low-end
The helpful english speaking staff. Welcoming reception. The spotty WiFi service. Our room was on the 5th floor.