Pros: At least accommodated a change of drop off given all the hassle
Cons: Specifically didn't get the convertible that we ordered, despite choosing a Hertz a long way away just because they confirmed they would have one available
Pros: pick up and drop off was quick and easy. Manager Latasia was helpful and super friendly.
Cons: In my case, I can't think of any necessary changes/improvement that needs to be done.
Pros: We were not able to rent the car because of the whole COVID-19 issue.
Cons: Somebody in China a few months ago could’ve chosen not to eat a snake that ate a bat and this whole issue would never have taken place. We could have rented our car and had a great vacation and I am sure I would’ve written a great review.
Cons: The person at the pick-up booked all the insurances possible, even though I specifically told him that I do not want that.
Cons: The magnetic strip on my credit card was not working properly. Despite having a chip on the card and a debit card on hand, I was told I could not rent the vehicle. I cannot believe a company like Hertz only operates with the magnetic strip on a card.
Pros: The staff was not helpful or friendly. As I did not have a credit card I was refused pick up and was instructed even though it was prepaid I wouldn't be able to get the car and for a refund to contact the 3rd party
Cons: If I had recieved the car I paid for
Pros: Everyone was super freindly, professiona and personable. Most efficient turn in ever. The staff were all pleasant; the facility spotless; even the restrooms wer exceptionally clean.
Cons: I commented to my husband that it was th best rental experience ever.
Cons: FALSE ADVERTISING WITH THE PRICE
Pros: No line at counter. Car was ready and waiting a bit before reserved time.
Pros: Easy pick up and service.
Pros: The staff was helpful, especially Leticia. Very easy drop off. I satisfied 100%.
Cons: We had to change the drop off location and were not able to do so. They charged us almost double to switch from one airport to o e about an hour away due to an incident at the other airport. Terrible customer service. Would not use Hertz again.
Full-size (Chevrolet Tahoe or similar) is the most frequently booked car hire type from Hertz in Newark.
Hertz has 2 car hire locations in Newark. Take a look at our Hertz hire location map to find the best car hires near you.