Would you like to save as your currency permanently or for this visit only?
Okay for the money Bar/restaurant was over priced and the WiFi was down. The doors do not close very well...
we thought the telephone call to the room upon our arrival asking if everything was ok with the room was excellent. only speciality teas supplied in the room. Gratuity in restaurant was forced upon us, not given the chance of discretion.
When we arrived, it appeared that our reservation was unknown! Who is to blame, the Hotel or Booking.Com?
it is very nice hotel, the shuttle bus is on time, the room is very comfortabel, pepole are nice at this hotel. I will stay there in next time..
The lounge was good to relax. Great greek salad. Best was the shuttle to the airport which allowed cheap public transportation to/from NYC There is nothing within walking distance (food/drinks/snacks)
Location next to Newark Airport with free shuttle. Good value. Hotel is shabby, carpet fraying, lots of dings and marks on the walls in hallways (though room itself was in better shape). Housekeeping must've been rushed, because underwear left by a previous guest was on the floor of our bathroom. Yuck.
Hotel did not have record of reservation through active hotels website. Could not contact active hotel to find out why
Facilities were very nice -- clean and comfortable room. Staff at check-in desk also friendly and helpful. Shuttle service driver was very nice on arriving, however, shuttle driver in morning was late and a bit rude.
Location to airport The staff member checking us in excellent the 2 ladies in the morning extremely rude not interested in helping at all the old grey hair lady and a dark lady they could not have been more unhelpful
The price for the weekend was great but on Monday it double Not the best at all!!!
Nothing The hotel is nothing like the picture, it was very dirty and old. This is the worst experience I ever had. DONT BOOK THIS HOTEL, its full of roaches !!
We loved the atmosphere in the bar, and having it open till late. Very handy after landing relatively late! Very friendly staff on the bar, on reception and the shuttle driver. Extremely comfortable and a convenience store next to reception which came in use! Amazing value for money, same standard as any high 4* hotel if not better! Loved the stay, thanks! :) We couldnt find the shuttle to the hotel when we landed very easily, so ended up paying for a taxi, however when leaving the hotel, we were pleased with the efficiency of the services.
The food and the shuttle service as well The first room smelled like cigarettes and was tiny. But the second was nice
The location is very close to train stations and the free parking is a very nice perk. If they run out of parking they will park it for you. The elevator is simply amazing. It sounds like such a little thing but it is really fast and they don't shut them down on off hours so you're never waiting for one. As other guests mentioned the A/C doesn't work very well. If you turn it all the way to cold (past the temp settings) it will get comfortable after about 30 minutes. The bed is very lumpy and extremely uncomfortable.
Good location for getting into NYC. The breakfast was pretty good. Employees were very friendly. Room was clean. Bathroom door did not close and some of the walls had paint/wallpaper peeling off. Vending machines were all either non-functioning, didn't take bills, or were not well-stocked. We ordered a cheese pizza when we got in for a quick bite to eat and it was possibly the worst pizza I've ever had, especially from a restaurant. A frozen pizza would have been better. Our neighbors rolled in around 2 AM and were loud and woke us and kept us up until about 5:30 - 6AM when we finally had to call the front desk to ask them to do something about it and even then it still took a while for them to quiet down.
Every thing Parking
Downtown location, close to restaurants and activities. Friendly, helpful and efficient staff
I had low expectations based on reviews, but rooms were clean and spacious and recently renovated. Wifi worked fine for me. Staff were friendly and attentive. Good value for the money. Maybe I just got lucky this time, but nonetheless I'd stay again. Fine for a night. The area is a bit dicey, but not so much so that it should prevent you from walking to the train station, etc.
I asked for a "quiet" room and ended up next door to a group of women who were clapping, cheering, and in general having a good time. I don't mind people having fun but at 1:00 in the morning I really wanted to get some sleep.
We were very well , near restaurants, quiet place, very good breakfast and free parking........................................
Rooms updated but small, adequate for my business needs. Onsite restaurant, excellent food and service but is pricey. Parking is free, good news, finding a parking spot can be difficult but attendant is helpful, may have to park 1/2 block away.
Stayed for 4 nights for the 2016 Star Trek convention in NYC. No regrets. Staff was friendly and helpful. Convenient, free parking. Clean, comfortable room. Good breakfast. Walking distance to Newark Penn Station. Reasonably safe urban neighborhood. Easy access to NYC via PATH or NJ Transit. Price compared to NYC hotels. My room had a nice view. Was able to park the full day after I checked out. Elevators malfunctioned one morning (this was a huge annoyance). Area around hotel closes very early (no good restaurants, convenience stores, etc).
Location & Price are great! Good breakfast included with hotel stay. Had to switch rooms b/c of a grainy picture in tv and shower stopping up. Also, b/c of warmer temperatures during this winter season the hotel decids no to offer heat in the rooms...WTF? IT STILL WAS COLD AT NIGHT!
- Good complimentary breakfast - Decent gym facilities - Convenient free shuttle to the train station and airport - WiFi fairly fast and reliable I was put on a floor that was renovating (maybe all floors were renovating). As a result, the entire floor looked really run down, it smelled like paint, and it was loud.
Arrived late and called the hotel about the shuttle from Newark airport, was told it was on its way. 1 hour later was told it was stuck in traffic, so caught a cab and was there in 10 minutes, didn't see much traffic anywhere.
right across the street to newark pennstation(trainstation)20 min from NYC penn station,very helpful and nice employees,free access to business center with free & fast internet,small but nice fitness room, very noisy, expensive inhouse restaurant,not much facilities around and newark is definately not a beautiful city,starbucks is closed on weekends,rooms not cleaned at 100%
The staff were very helpful, they were particularly friendly in the Market Grill where we had breakfast on 2 mornings. Beautiful room, and the bed was one of the most comfortable I have ever slept in. Usually we stay in Manhattan when we visit New York but this hotel offered a great alternative.It was very cost effective as it was $10 return from the station to Penn Station New York [34th Street near Macys] Our room was not ready when we arrived and even when we came back at 11pm, we then had to wait on the bell hop to bring it up. Think this should have been done.The Starbucks attached to the Lobby only opened Monday to Friday and even then closed at 7 pm. The walkway from the train station to the hotel was closed each evening when we returned from the city meaning that we had to go outside of the station and cross the road to access the hotel lobby. During this we were stopped several times by people asking for money.
Location inside pen station. Room with good view over penn station and beyond to the airport Good let luggage I had to wait one and a half hours for the shuttle despite ringing three times. When I told te reception staff they showed little interest and didn't apologise although they did offer a free breakfast. Generally the staff were uninterested and I didn't feel valued as a customer Internet expensive
The location was fantastic for us. The evenning of our stay we had arrived at Newark rail station off the train from Baltimore. We left our luggage at the hotel and after freshening up caught a quick train to Manhatten for ann evenning out. The following morning we used the hotel's airport shuttle service to fly out of Newark Airport. There was slight confusion about the airport shuttle service. The evenning receptionist told us we needed to confirm our intended use half an hour beforehand. When I duly attempted this the next morning I was told this was unecessary
The staff we met while checking in were exceptionally friendly and included concierge service which included evening hors d'oeuvres plus continental breakfast. When we asked details about train times to NY city etc they could not have been more helpful.
It has a very convenient location near the train station that made our trip in and out of New York easy. There was some difficulty in confirming a taxi booking to go to an event.
The location is the greatest thing about it, as it is next door to the PATH train that takes one to Manhattan in 30 minutes.n I really can't think of anything I did not like.
Concierge Service on the 9th floor was super! Expensive restaurant in hotel with very poor service.
15mn away from New York Penn station. Hotel staff very friendly. Free shuttle to Newark airport. Not the nicest suburb, but seams to be safe.
convenience to both airport and new york shuttle bus only running hourly to airport - surprised as budget hotels we have used run half hourly shuttles
I like that this is a pretty consistent hotel. I've stayed in Doubletrees all over the country and the staff is always friendly, the beds are typically very comfortable and the rooms etc. are always clean. I don't think that customers staying in the hotel should have to pay for parking. It is outrageous to have to make that extra payment when you're already paying a pretty good amount to stay there. Also, it wouldn't hurt to have affordable food in the restaurant. Since you don't have a free breakfast, at least make it affordable.
Shuttle service to and from airport prompt No breakfast provide unlike most in area
The only reason I was at this hotel is because I missed my connection and was rebooked to leave very early the next morning. The airline did not cover the cost of the stay so I had a choice and picked the Doubletree. From booking to check out the stay was a disaster. The shuttle took over 30 minutes because no one at the hotel notified him people were waiting. Upon check in at 11:30 pm I asked for a 4 am wake up call. I confirmed it before I went to my room. At this point, my phone is completely dead, it wouldn't even turn on. I literally plugged it in and fell into bed. The wake up call never came, but thankfully, due to a a leaky faucet that dripped all night long, I never fell deeply asleep and happened to check my watch at 4:18 am. I got ready and went to the lobby to get coffee, which was supposed to be there 24/7 according to the person who checked me in-- nope, coffee service doesn't start until 6:00 am, a change was made last week. If you are stuck at Newark and are looking for a place ro stay, go somewhere else!
Everythings good, thank's!! The room is a little old but everything works and very clean!!
Convenient location to the airport and decent shuttle. The warm cookie is always good. The room was not in good shape. The chairs had big stains on them and things were falling apart. When I checked out and showed the front desk person the pictures of the problems of the room she did not apologize but just glanced at it and said she would tell housekeeping.
Perfect hotel stay. Everything was lovely from the pool, to our hotel room, to the staff. They even welcome you with hot cookies! The best part is the Hilton Double tree is inexpensive :)
Bed was comfertable, room was clean Wall plugs far from bed Showerhead did not function well
Value, and great view inside from inside balcony Got off elevator and looked for room. Sign said rooms 501-527 left and 529-549 right. My room was 528. Figure that out. It was around 2 corners, but room was great in the end.
The hotel was comfortable and had all the amenities one could need. The staff was friendly and helpful. We were able to check-in before 11 a.m. without an additional fee, took advantage of the free shuttle to the airport several times to get to the Amtrak station and head into New York City. When our room keys stopped working at we went to the front desk for assistance, not only did the clerk apologize for the inconvenience, but she advised that if it should happen again, we didn't need to return to the front desk. Instead, we could call from a house phone near the elevator on our floor and they would send someone up to assist us. This hotel provided great value for the price and I would definitely stay there again. When I checked out, I inquired about paying for parking. I was told that I would need to pay at the gate when I left since there were no charges on my room bill. However, I was not advised until I pulled up to the gate that they only accept cash there. Luckily, I had enough cash on hand to pay for my 2 nights of parking, but it would've been nice to have the opportunity to pay by credit card or at least forewarning that only cash is accepted at the gate.
Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR. Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
Airport Shuttle is very handy. Breakfast is great
the telephone out of order none come
The room was spacious! Great for a 2-girl mega shopping weekend. Lots of room for suitcases, shopping bags, and spacious closet. Free wi-fi. Shuttle bus service to train station and to nearby shopping mall. Breakfast was generous. The bar was good for drinks after a long day of shopping. The managers are truly in-charge which is good when you need to resolve matters and get things done. Shower curtain hangs on a curved rod which makes the curtain slide open, everything gets wet!
Convenience I reserved king but I got two twin/double, I did not bother to change when I realized in my room
Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am. Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
The rooms were excatly what was shown on the web site unlike some other hotels, it was comfortable, and breakfast was included in the very low rate. It has been my second time staying there n it will always be my first choice of stay when ever I visit. N/A
The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back. The plane was late, and the shuttle took much too long to pick up.
This was my third time in the hotel and it simply ticks all the boxes for me. Close to Newark and a free shuttle bus from the airport and also to Newark Penn Station. Comfortable rooms and a good breakfast. The bar menu is quite limited but not a problem for me, they serve beer after all!
Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also. The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
Friendly staff, excellent breakfast, large clean room, enclosed safe parking Slight lack of noise insulation from overhead room and outside traffic.
the size of the room, the fact that there was a fridge and a microwave in our room they advertised a shuttle to the airport, but it didn't run on weekends, and it cost $10 pp, The area around the hotel is not that great.
non smoking room, did have a bad smell of old smoking room.
Nothing The service was poor, it was a very unclean facility, and the would not recommend this is place to anyone.
Front desk staff and hotel shuttle driver were fantastic. Room service was prompt and thorough.
We really liked how close the hotel was to the airport. The shuttle between the airport and the hotel was about 5 minutes. If you're not used to road noise you may have difficulty sleeping
Airport shuttle came late and the staff refused to help us with the timing of the shuttle.
location and the fact it had onsite Restaurant
Basic accommodation for the budget traveler. Stay only if you missed your flight out of Newark or have a connection. Had specifically requested a non-smoking room. They had only smoking rooms available. The smell was so bad that my wife and I had to keep the windows open (in December !) to breathe some fresh air. As a small mercy the housekeeping gave us some room freshener to spray. The on-site restaurant is too pricey. The breakfast at the restaurant ($11) was not at all good. The front-desk did not mention that the restaurant would be closing early. When we reached the front desk, they just gave us a Chinese take-out menu. This worked out better because the Chinese food was much cheaper and tastier (I'd recommend that). The good part is that the hotel had an airport shuttle. If you don't have a car, that's a cheap way to get to the city and other places.
its just fine.the staff is not very helpful. the room is old and not very clean.But its fine for that price.
The very unhelpful staff. Expensive prices at the restaurant and the parking.
Transportation No consideration for guests
I liked being picked up from airport by courtesy car. I liked the selection of movies. I thought the hotel was very good value for money. The front of house receptionist stayed on a personal call all the time she was checking me making it hard to ask her questions and i found it a bit unprofessional. She was very helpful however later when my remote control did not work she got me a new one and was able to answer all my queries well.
Love how close to New York and how easy was to get on and off the highway. The water pressure was low.
The hotel is close to the airport with a frequent shuttle service between the hotel and the airport. It is basic and not the most luxurious or fancy hotel, but we didn't want to pay the price for that kind of hotel. This one was clean, the rates were reasonable and it is far enough away from the runway that it wasn't noise but close enough to make it a short transfer. It may not be where I would choose to stay for a holiday but if I wanted somewhere convenient to stay before or after a flight, then I would definitely use it again.
I thought the location was excellent. I really appreciated the free shuttle from the airport. The room was just fine and we ordered pizza. It tasted great. It was as good a rest as a person could have on a layover.
I liked the shuttle to NYC. The hotel had a strong odor and I'd I need of some repair. Our room had obvious water damage and rust in the bathroom.
The restaurant and staff inside hotel are great. Receptionist made a copy of my ID but didn't ask from other guest. After first night, one of the cleaners took some candy for out room, and while checking out the next night, I requested late check out and I went down to eat but when ai went back my key didn't work. I wnt to front office and had it re- keyed and it still didn't work so she told me just to ask the cleaners to let me in and they did eventual after going back a forth three times.
Nothing Dirty- biker gang partying all night being rowdy
None. The FDA staff are ill-fated trained in basic customer relationship. The hotel charges for parking and yet they are not within the airport immediate area and definitely not a down town area as well. Rooms looks damp and old.
It's close to NYC Everything. Never felt welcome. Overall renovation from the staff to the rooms themselves. 4star rates and you get a 2star hotel.
Nothing! For starters, when I entered there was this woman who seemed to be from the carribbean at the front desk. She didn't say hi or no type of greetings at all. All she said was ''Next." She then asked for my info a said you need to pay for parking. After paying $200 and something I then needed To pay $30 for parking! In the the party sure I got this room it did not say that. After paying ny family and I went to our room. Walking down the hall way it smelled like bad cigarettes and yet it was supposed to be non smoking. My bathroom in the room badly smelled of cigarettes. There was holes in the sheets we were sleeping with especially in the comforters. When we turn the ac on the room reeked of pee! On our second day I requested some extra towels when a lady brought them I greeted her with a hello and thank you. She said nothing, rolled her eyes and left. I will never waste my money at this place again.
Close to airport The room was filthy. There was hair all over the counter and dried toothpaste on the sink. We didn't feel comfortable sleeping in the beds with the rest of the room that dirty.
Convenient location, provided shuttle to airport very early in the morning. Requested wake-up call but never got one.
Clean room. Good location. Good, affordable room service. There was a strong smell, like citrus cleaning fluid, throughout the hotel. I saw this mentioned on other reviews -- not sure of the issue there. Also, the tub drain was slow, causing buildup during showers. And during part of the stay, the wifi went down.
the room was decent the bathrook could be better atleast with fitting shower curtains. the fitness center was convenient also but its closes at 11, what about the guests that work late shifts that want a quick workout? any exceptions? the time the gym closes, no indoor pool, cafe was over priced, there were no king size bed smoking rooms.
The rates they have are 4star hotel rates and the hotel itself a 2star hotel. No value for my money. Beds aren't comfortable at all. The hotel itself as a whole could use some major renovation. Improvement on staff too. The old guy at the front desk wasn't that welcomimg. Being that close to one of the busiest airports around, a lot of money is being made so doing all those improvements is possible. All around environment
Lication to the airport at newark Hotel smell not clean
Lobby and restaurants remodeled. You can walk to terminals but a shuttle is provided. Best place you can stay when departing from EWR.
Great bed, nice room layout, very quiet and dark which was nice for sleeping. If you close the curtains you will not be able to tell you are essentially in an airport. Restaurant was okay -- not bad, not great. A bit expensive for the quality.
A shout-out to the Newark Airport Marriott for their excellent customer service. Having taken a red-eye and landing in Newark at 5:55 yesterday morning, we went straight to the Marriott, not necessarily to check in, but to have them be aware that we were there, because we knew we wouldn't be back to use it until around midnight. The night clerk decided just to check us in early, at 6:30 a.m. We never went to the room, but left for our day in NJ and NY (and Neal Gottlieb 's Survivor viewing party, which was attended by so many relatives and friends). When we returned to the Marriott just past midnight, we attempted to print our board passes for this morning. When that didn't work, the same night clerk offered to try during the night and have them for us in the morning. Great. We went to our assigned room, and when we opened the door, we saw it was a wreck. It had not been cleaned at all. So it was a trip back to our now favorite night clerk. After explaining the situation, a supervisor got involved. We received an apology, and an upgrade to an executive suite which included a full breakfast. Thank you, Marriott!
check in was easy. beds were comfy. It smelled old
The place was very clean and nice, and very professional looking. If you're not a posh business person, it isn't the best. We made the mistake of ordering Dominos to the room, and the hotel was obviously not very happy about "fast food" coming. First of all, they gave the delivery person a hard time and accused her of not really having customers here and being shady, before they finally called my room. Once I confirmed we had indeed ordered pizza, they wouldn't even let the delivery person come into the hotel, and I had to go outside to meet them.
I PAID ALREADY.BUT THE FRONT DESK LET ME PAY AGAIN
The bed was comfy and divine! Check out time was noon. Service fell short. Shuttle took 40 minutes to arrive; I had to call twice. Massive plane delays brought me in at 3 a.m. and it was not fun waiting yet again. First room shown smelled to me of smoke; no problem about changing rooms. However, she said she would slip a new room key under the door while i could sleep (almost 4 a.m. by now) and she did not. It was easier to not leave the room when I woke (bc very tired) then to deal with trying to get a new key to my room when I would be checking out soon. I left hotel at 11:30ish a.m. without coffee but showered.
Had to pay for computer access in business suite, no free TV channels…..everything was promotional.
Got in at midnight and still able to grab a quick bit in the restaurant/lounge! Staff was great and never made us feel rushed.
Overall the hotel was beautiful. The room was very spacious and neat. My stay was very pleasant. The jacuzzi was out of order and the pool water appeared to be dirty. I didn't like that you have to pay for parking if you booked a room and that you only have 1 hour of free parking.
Convenient shuttle to the airport They provided me with take out menus for nearby delivery I ordered delivery from a nearby Italian restaurant and they delivered it right to my hotel room door. Nice indoor pool and jacuzzi There is no bar or restaurant in this hotel you have to walk down a road where there is no sidewalk to get to the Courtyard Marriot which is a short walk but 2 doors down to get to the food and bar. Menu and bar is extremely small.
1st- Decent breakfast 2nd- Could not hear the airplanes even though we where right next to the airport. 3rd- After having an issue with the first morning having the lobby and breakfast area completely blocked by a school group, they moved them to a conference room are for the next 2 days to resolve it. 4th- Had plenty of power outlets around the desk. 5th- The free wifi internet was not slow, making it unnecessary to purchase the $9.99 a day "upgraded high speed" pass. After reading reviews for all the hotels in the area and seeing mixed reviews for all,I decided to to try each hotel for a few nights to see which was the best. Facing a 2-3 month stay in the area, I was going to be able to try a few. This was my second hotel after Holiday Inn Newark, so here is what I got. 1st- No bottled water in the room, maybe this is just a Northern US thing, because most major hotels in the Southern US and West coast have 1 or 2 free bottled waters in the room. 2nd- Had to pay $15+tax a day for parking even though when reviewing the description of the hotel it said there was a "Surcharge" for extended parking, it did't show the fees for parking until after booking even though it showed it as an amenity. I mean, I didn't have to pay for the pool, business center, gym, or elevator use, and they were all listed as amenities without noting a surcharge. 3rd- There was a smell to the room I couldn't place. It was a light smoke and minor mold smell. I got used to it after being the room for a few hours but every time I left and came back, there it was. 4th- Fridge was the smallest fridge you could possible find, like 1.2 ft2.
Upon arrival we found a spacious room which was very clean and updated furniture with comfortable double beds. Microwave and mini fridge were included as well as free parking. The free breakfast was nothing fancy but was adequate and got the job done. I was happy to find my favorite Kashi cereal, but the coffee wasn't to my liking. Overall I would definitely book this room again.
Everything, microwave and fridge were available without extra charge, relaxing atmosphere and i felt safe in the environment. No dislikes here.
The room was super clean and spacious. I would stay here for leisure or business anytime. We even had a little view of the city and planes coming into Newark Liberty. My wife and I drove here from Ohio and this was the perfect balance of what we needed. Cost effective + parking + NYC access A little far from the city and public transit but with a little creativity you can get there in no time for only a few dollars.
Staff was great convenient location
I loved the comfort, cleanliness and everything overall I will be returning soon.
Proximity to airport. Shuttle service to and from airport.
clean comfortable and roomy...really nice breakfast
The staff , breakfast and pool The location kinda tricky
Liked the room, balcony,pool and fitness room Too difficult to get to, walls were very thin and you have to pay for breakfast and coffee.
Airport shuttle is every 30 min right on time! Staff is friendly! Clean rooms and bathroom. Everything that you expect from Marriott only thing I would add is a water fountain by the ice machine.
No hot water in bathroom sink and room heater was not working...switching rooms not an option because hotel was fully booked
We experience a problem with our room which we brought to the attention of the weekend night manager The Weeknd manager change the room immediately she informed me that a manager would be contacting me to address my concerns about the room which did not happen. On checkout I brought my concerns up to the front desk manager which in short blamed me for the problem with the room
Parking was not included
Close to Airport , Friendly staff, Good restaurant WIFI was poor on 8th floor . Could not surf internet properly.
Helpful staff. Great food at Teds! The shabby leather chairs in reception don't reflect the overall quality of the hotel.
Apathetic, robotic staff that did nothing to accommodate traveler that encountered a major issue
Staff and facility was good. With the location, having a restaurant in-house was very helpful. The area is a tangle of highways and the hotel's road is accessible only from the highway, no back way in. We left to find gas and it took us an HOUR to find our way back!
Location very convenient
I liked that it had shuttle No pool or jacuzzi for the prize
Hotel shuttle was there to pick us up just before midnight (plane was very late) and although there was a queue, we were checked in within an appropriate timeframe. Check in staff were prompt and efficient, useful that there was a 24/7 concession stand within the lobby (after a late night flight, you want to eat just not in a restaurant). Door deadlock didn't bolt, had to have someone come and fiddle with it; housekeeping failed to clean room and management blamed me for not being out at 8am - it would be good to have a "come clean room please"sign to put on door to make life easier for housekeeping. Front desk staff (apart from check-in) were appalling rude, but you get what you pay for.
Complimentary airport shuttle
The room was clean. It appears to have been upgraded and the AC was good. If you are there to work, it's quiet and a good place to stay as long as you are willing to put up with the staff's poor attitude. The staff was extremely rude. The fridge did not work and when I reported it to the desk clerk she asked "So... do you want me to send someone to fix it?" Really?! I wonder what she thought was the reason I told them it wasn't working and my drinks were warm. After reporting it three times I finally got maintenance in the room at 9:30 PM, the guy said he'd be back in 10 minutes and never came back. The next day I saw someone in the hallway and told him, he came over and brought a new fridge. More than 24 hours after I first asked for it to be fixed or replaced. I found all the staff to be rude and unwilling to help with the most simple request. There are no restaurants around so you are stuck paying an insulting high price for everything you eat or drink. The breakfast buffet is 14.95 plus tax and you have eggs, sausage and potatoes as "hot" food; fruit and french toast and muffins. Don't expect more.
I like the room, the entry, people are nice. Parking out of your pocket over night $15.25...:(
We arrived much later than expected at Newark Airport. Fortunately for us, their airport transportation runs 24 hours. Called the front desk a couple of times about the transportation and they were always nice. It was also good to see a 24 hour pantry stocked with some pretty decent quality foods and baked goods, as all the airport concessions had closed with our late arrival. Our room was clean, modern, and nicely appointed. Overall, would highly recommend this hotel. Food in aforementioned pantry was a bit pricey. Bathroom fixtures needed some repair, but admittedly I forgot to tell them when I checked out. Location of the hotel not the greatest if you want to walk out of hotel grounds.
the bathroom was perfect, the bed and the comforter were very comfortable, and the tv was a great size and quality the food downstairs was way too expensive and there wasnt any kind of complimentary breakfast.
The room was very clean and comfortable. The staff was very friendly and the breakfast was very good. Joe's crab shack is right next door as well. The area is not very good. Went for a walk in the afternoon and felt very uncomfortable. Had to pay for parking as well.
The gentle man at the front desk was the absolute sweetest and most helpful person i've ever had the pleasure of working with. I stay at many hotels, and none the less I know that any Marriot hotel i've stayed at is built to work at its finest, but this gentleman went above and beyond to assist me and make sure we were comfortable. He helped me not only get a clean room quickly where I could put away my things and freshen up (since I had arrived much earlier than check in and had an event I needed to get to) but and when incurring a problem (When I thought I lost my ID and Debit Card) was helpful in helping me find it. It a shame on my part that with my terrible memory, I cannot remember his name. He was a caucasian male, in his late 20s promoting some football event, I believe, with a green shirt. My sister, A friend and I were attending a concert later that evening so we only booked the hotel for a one night stay in NJ, but with personnel like him and the cleanliness and professionalism of both the lobby as well as our hotel room itself, I felt like I should've stayed longer had I not already booked the rest of trip at the Ritz in Manhattan. Very satisfied. Definitely will be coming back again.
Surprisingly being next to a hockey stadium on a game night it was very quiet. We specifically asked for the quietest side of the hotel not facing the Broad Road. That might has to do with the quietness, and the floor was not so busy. The room was generally clean except the shower floor I can see black dirt residue. The front desk was curteous. We didn't like that there was no parking or rather we needed to pay an additional $21! Tax was quite high already on top of the rate. I wish the parking could have been covered or a bit less than 21.
The hotel is very hard to get to. There is no space to pull up to check in. The parking garage is extremely expensive, and when I arrived the staff had such thick accents I couldn't understand anything they were saying.
Staff was OK No Wi-fi, although it was stated that they did have Wi-fi. Also, was disappointed that they charged for parking, which was not mentioned in their ad. I have never paid for parking at a hotel, or motel, in my life. Also, the area of the hotel is not the best place for feeling safe.
Very clean, cool old building. Very friendly Lobby smelled like cigarettes
The view was surprisingly nice, hardwood floors, decently comfortable bed, easy check in Half drank water bottle in the fridge, what appeared to be bullet holes in the elavator, advertised at $60 but I paid $85 after taxes.
One staff member was pleasurable & attentive. Poor service, pictures online look noting like the hotel, unclean & poorly maintained facility. No amenities. I would rather stay at Motel 6!
Very nasty place Not good to say about it
Nothing at all The worst hotel i have ever seen in my entire life.. it was so smelly and dirtiest hotel.. and the area was so backward and dangerous. Very poor rating from my side.
Last minute booking, and this was literally the only available hotel in the area in our price range. It was very old and outdated, but the room was clean and we didn't see any bugs or mice as other reviewers said. They told us not to park on the street or our car would be broken into. We didn't get murdered or even robbed! The hotel was in a horrible area and we were fearful for our lives the entire night. Needless to say, not the most restful sleep we've had. While we were checking in, we overheard another guest say that her room was broken into and things were stolen.
There were hardly things to like in the hotel except the vintage building. Locality is not safe to walk, elevator is very old and very clean, hotel beds are not comfortable, room amenities are old.
Nothing. Bullet holes, receptionist behind bulletproof glass, thugs living in apartments below that came from prison, history of murder, ect. Just don't even think about booking this place if you want to make it out alive.
It's in a dangerous location, straight ghetto. It smells, and is not clean.
Cool hotel Roaches
Room had no curtains broken blinds Broken utilities Not a safe place to stay because of the neighborhood the hotel is in
The view was gorgeous and the room had some nice, high tech features. I enjoyed the clean style.
I grew up living in Newark and I remember it being a bank many years ago. Very nice upgrade. There no face towels in my bath when I jumped in the shower. That sucks.
I loved the style of the hotel and how clean it was and all of the updates it had and everything. The only thing that turned me off was the staff. Although super nice they are SUPER lazy. I have gone to plenty of other hotels and when I ask for something they send someone up to the room with it. Nope not these people, he told me to come down to the desk and get it myself unless I wanted to wait a while. (I was also on the 11th floor and just got back from a 6 hour car ride, but I went down there anyway) overall I don't think this room was worth what I paid for especially because it is in such a bad area. There are plenty of other hotels that are just as clean and are cheaper.