Pros: Shelia was very nice, made it very quick and easy!
Cons: Nothing! Great customer service, great car, easy process, great price!
Pros: drop off was easy
Cons: cost transperancy.. got ripped off.. becoz I was charged .40$ per mile on 300 mile trip. No indication of per mile at the time of rental. Giving out cheaper rental to beat search engine, but charging per mile. Felt really awful.
Pros: Long delay at checkout. Car selection at checkout was inappropriate.
Car was very undersized for what I ordered.
Drop off was easy as it usually is.
Cons: I wanted a large car. Instead I got a ridiculously small mustang. Was in too much of a hurry to change it. Pay attention to what I ordered.
Cons: Be clear on the pickup location. I selected Airport Blvd and the pickup was downtown and not the Airport. Could not use the reservation and had to pay for the third party insurance.
Cons: Associate took a break despite a long line forming leaving only one associate behind the counter with a very complicated customer service issue ongoing. Took over 30 minutes of standing “next in line”. Cost was very high compared to my original reservation with Thrifty.
Pros: The staff was great. Cindy was friendly and really helpful.
Cons: The car could have been cleaner. It was brand new, with only 16 miles on the odometer. But there was tape on the windshield from a sticker or sign, which I peeled off myself, and both the driver’s and passenger’s side windows were dirty
Cons: Took my money for nothing
Pros: The pick up was super easy and the lady was so welcoming and friendly. The drop off was awesome too the guy was very friendly and it was easy.
Cons: Price went up because we dropped off in San Antonio after picking up in Austin. But it’s understandable so no complaints!
Cons: When warm, the car reeked of smoke. We spent hours driving to nearby AVIS centers and on the phone with incompetent agents trying to get a replacement. In the end, we couldn't replace the car and just drove with windows down as much as possible.
Cons: They weren't open, didn't have my car for my reservation.
Pros: Reps on site were friendly and helpful
Car was clean
Cons: I brought back the car an hour late. I told them I was bringing it back late ahead of time. My price more than doubled even though my contract said an extra hour was $29. I got some money back because I talked to the reps on-site, but I still paid twice what my contract stated.
Cons: They charged us for 2 days at drop off and we had to get it corrected at the counter. They're counter was extremely slow, which could have impacted our ability to make our flight
It ended up costing us approximately $200 for a 1 day rental. I will never rent from Avis again.
Mini (Dodge Grand Caravan or similar) is the most frequently booked car hire type from Avis in Austin.
Avis has 9 car hire locations in Austin. Take a look at our Avis hire location map to find the best car hires near you.