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The hotel had an excellent location right along the bay. It was close to many attractions and restaurants. There was nothing wrong with this hotel, it was just very average. I would say it met expectations, but did not exceed. Rooms were a decent size, beds were comfortable. We could have benefited from a room with a better view; we couldn't enjoy our balcony because we were right above the air conditioning unit which was very loud.
Nice design for the room. Contemporary, freshly renovated. Lovely views. Good location especially for cruise goers.
Everything, the service, the customer greeting and all other businesses that had to be done for a satisfactory! To be honest, everything was gone great with my experience and I should say that for the best price we got more!
Right on the waterfront. Was able to be on the side facing the water. Room had been remodeled. In the process of remodeling. Parking was extra and not guaranteed. bathroom door had no lock
the hotel is only minutes front eh airport. it is right along the waterfront, which is beautiful. The city views are also delightful. Very close to the train which provides easy transport to downtown. The staff was friendly and helpful. Close to many attractions. Convient to all the city opportunities. It worked out great for my baseball stay. Helpful concierge. Close to restaurants. I would stay there again. Wish it had free parking. Closet in bathroom not my first choice. Bouncers at a private party not very friendly.
Do not stay here. The hotel was below average for the price, the hotel staff were not helpful and uninformed. Worst of all was this sign noticed while checking out: WARNING: This building contains chemicals, known to the state of California to cause cancer and birth defects or other reproductive harm. They were not helpful and I cannot remove the exposure I experienced. Do not stay here. The hotel was below average for the price, the hotel staff were not helpful and uninformed. Worst of all was this sign noticed while checking out: WARNING: This building contains chemicals, known to the state of California to cause cancer and birth defects or other reproductive harm. They were not helpful and I cannot remove the exposure I experienced.
The hotel is well situated overlooking the bay. Be sure to get a bay view room. Otherwise you could stay at any non-view hotel for less. The surprise $24.00 'self-parking' charge per day. The $3.00 for Lobby Coffee. plus tip of course.
The location was perfect, plus they had a shuttle That would take you to the zoo, Horton plaza and seaport village. The air conditioner wouldn't go below 70 and parking was a bit crazy. You get charged an additional $26 a day to park in the parking structure.
The location is AMAZING, I highly recommend it. When we first arrived I was disappointed by the outside of the building (it looks very dated) but the interior was GREAT and the room was extremely comfortable. One of the best beds I have slept in at a hotel!
The hotel was clean and was in a great location. We ran the San Diego Marathon and you couldn't get closer to the end of the race. The room was nice and big. It was mostly enjoyable. The pool and facilities seem a little dated and maybe need some freshening up. The rooms in the tower we were in (Tower III) could all be interconnected. The room next to us had very young children and we could hear every last thing they said through the adjoining door. Not really the kids' fault per se, but something to be aware of if you are looking for a relaxing getaway. Parking at the hotel was kind of a pain.
Wifi very bad
The staff was very pleasant and helpful. The location was great; right on the waterfront which was close to some great sites and also walking distance from gas lamp and other cool places. Some parts of the hotel seemed dated or in need of repair, like the elevator. Internet was a little sketchy in the room from time to time and I had to call for support.
The location was great. Loved the decor in lobby as well as the room. 30.00 parking
Nothing was to much to ask. Brian on front desk fantastic Nothing
Helpful staff, good location
Staff was phenomenal No room service
Closeness in proximity to things in the city and the room was very quiet. Nothing
Ladies at front desk were great. Easy and convenient
The hotel is centrally located. They also have free bike loans!
Central position. No complementary WiFi in the rooms.
The location was very good and it was very quiet inside the room. The connecting door to the bathroom needed to be altered as the handle slid past the door opening and I caught my thumb in the handle and it was bruised.
very clean and nice needs wireless internet in every room
The hotel is located in the Gas lamp area, it is well serviced by public transport. It is located in walking distance to the USS Midway and local attractions. The hotel does not have a restaurant, you can obtain a discount from an affiliated restaurant. Room was small.
Rooms were good size with a nice view. Big screen TV. Downtown location near to attractions. Didn't sleep well because the mattress was a bit lumpy. Gave me a backache. The breakfast menu is pricey. $44/day for parking. Hotel like Westin should have free parking available for guests.
Good value for you money. Very clean. Good facilities. Bed too soft, it is like it is just made entirely of pillow. I had some maintenance issues in my room, which they fixed, but they wanted me to move instead.
Great location, clean hotel, GREAT bed. Best sleep I've had in a while. Bathroom was nothing to write home about and parking is a bit expensive
The bed was so comfortable! I asked about getting a package delivered and they said it would be no problem and I could pick it up at the bell desk. When I went to pick it up I was suprised to be charged for the "service."
The amazing view, the helpful and friendly staff, and the amazing deal!
Good location, nice staff, rooms are clean, bed is VERY comfortable. The hotel feels tired. Decor, common areas feel like they haven't been touched in decades. The neighborhood is even worse, though. You literally have to walk around homeless people to get to business meetings. After sundown, there's no one on foot except homeless people. The hotel attracts a lot of airline crews. Not sure what to make of that.
Not all staff was friendly, room wasn't thoroughly cleaned one day and Cafe and restaurants only open till 1pm. Also some staff gave poor directions as to how to get to places.
3 blocks from coaster, very comfortable, free shuttle to the airport, beds are fantastic They nickel and dime you for in-room wifi (seriously?)
Loved the staff. The woman at the front desk was super friendly and nice and her alone would make me want to come back and enjoy the Westin again!
the bed was very comfortable. The restaurants and lounge were enjoyable.
this Hotel is on nice area, walk distance to Midway museum & seaport Village, very convenience & we will definitely come back again for vacation!
Clean friendly $44 parking cost and one way streets with only two valets
Excellent location, airport shuttle, close to public transportation, breakfast included Parking fee
location , friendly construction, unable to find my reservation for quite sometime. not in the system and had to go to main office to get it cleared up
Great location, very clean and comfortable. I would stay there again.
Localization is good. It is a good relatioon cost/benefits.The room is nice. Lobby could be pretier!
The staff was very professional and friendly The amtrak train was quite annoying blasting its horn all night
The view from the balcony was a direct line to the waterfront and the Star of India. The room was very clean. Breakfast is provided at the attached restaurant which is a nice facility. Transportation is provided to and from the airport and to the cruise ship terminal. The location is convenient to walk to Seaport Village, Little Italy, local bus line, the zoo, Gaslamp district, multiple other restaurants, as well as pharmacies and shopping. There is no need for a car. The lobby area is being remodeled and I knew that when I booked. It was a little dusty, but not inconvenient in any way. However, although the rooms are very clean, the furniture, wall coverings, and carpet are looking a little tired and worn out and in my opinion, these are the areas which should be updated.
There is a free shuttle to/from the airport. Each room contains a refrigerator, microwave, coffeemaker, safe, hair dryer, and iron. I was given a voucher for free breakfast buffet in the attached restaurant and the staff kept it well-stocked, even when it was nearly time to end the buffet. I flew in early and the hotel let me check in early without charging an extra fee. There were several issues with the condition of the room. The refrigerator, TV, microwave, and lamp were all broken. I attempted to restart the fridge and the TV by unplugging from surge protector and plugging directly into socket, trying different sockets, etc. but was unable to get them going again. A very nice maintenance man did some trouble-shooting and was able to get them working with a bit of effort. The switch on the lamp was bent, loose, and shorted out. Cleanliness was also a problem, maybe because of my early check-in. A used towel was stuffed under the safe in the closet. One bar of soap in the bathroom had gotten wet and was unusable. There was a curly hair on the bathroom counter. There was no lotion. Overall, the experience was NOT what I expected from a $200 per night hotel and I do not recommend it.
It was close to the water. Very comfortable. Remodeling so it will even be better when that is completed.
The included breakfast as well as the shuttle to and from the airport
Even though the hotel was unconstruction, it had great service. Good room for a good price. We only stayed for one night and everything was great. No complains about anything. Highly recommended this hotel its rest the pier and has good restaurants near as well.
enjoyed the breakfast and the comfort of the room. Very clean and the maid service was excellent everything was fine
The price is reasonable and the location is excellent. The rooms are spacious. However, the soundproofing of the walls is suboptimal. I found the restaurant and the breakfast menu mediocre.
the chic look, the rooftop and atmosphere. Rooftop was not ready at 5 as scheduled
Great view of downtown SD skyline The service was sub-par. Since they don't have electrical kettles in the room, we ordered some hot water for tea. After 30 minutes and several more phone calls, nothing showed up, even the operator told us she called house keeping several times. We had to give up and find a cafe nearby. The room was not as clean as the Sheraton we stayed at previous night. There are old coffee stains on the carpet, rust marks in the shower. The hot water actually ran out when I took a shower, first time ever at a 4-star hotel. The front desk wasn't that helpful either, keep referring to a printout when asked for recommendations, not exactly concierge level of knowledge of the city as one would expect at a nice hotel.
The stay was great. From pulling up to pulling away. Staff is friendly and genuine. Room is quaint, yet stylish. Room service is quick to serve. Nothing easier than having everything go perfect.
The room was absolutely nothing special, a motel quality at best. There was no refrigerator, but they did provide a six ounce bottle of their brand water for two guest. We also had leaky shower faucet, I supposed designed for ambient noises to help us sleep. We paid $340 a night for the room, however internet was not included and upon arriving, discovered the parking described on the website, would cost us $47 per night. The city view described from our room, was a very tall adjacent building. San Diego! Great city, but research your hotel carefully. There are lots of nonsense outfits like The Renaissance waiting to take your money for garbage service!
The ambiance was very nice! The parking was very expensive 45.00 a day.
The Room was awesome Check out was a line
Very clean stylish room, flexible check-in and friendly staff, good hotel room amenities and facilities, great location, wonderful cleaning staff, lots of nearby restaurants and shopping, decent gym and a small pool. No bath robes.
I liked the bed, it was comfortable. I liked the design of the shower even though it was not the most functional way to wash your body and save water in California with the looming drought over it's head. First of all, they try to hold $100 a night for possible incidentals but could not provide the correct paperwork stating that it was company policy so they use the tactic of trying to stall you out so they don't have to deal with you anymore. Second I didn't like the communication the front desk lacked, I didn't like that there was a pool but no Jacuzzi, I did not like that I had to pay $45 over night to park my car or the fact that all the parking circling the hotel was 2 hour metered parking starting at 8am. The valet service guys at times were more helpful then the front desk in curing any issues I had. This place is only for out of town business people. People with a company card who are looking to pay high for food and minimal fun.
The room was clean and comfortable but very small. If was very noisy each morning and due to the location there are homeless people everywhere. The smell of urine is prevalent on the streets as you walk around and are constantly accosted for money. The roof top bar is very expensive and in need of a remodel. This is an extremely over priced hotel in a poor location that would be average at half the price.
Todos los empleados incluyendo los de mantenimiento fueron muy amables. Para ir al estacionamiento hay que salir fuera del Hotel y tomar otro acensor. El costo del estacionamiento es muy alto.
Shower pressure was horrible.
Staff was very friendly, valet service was quick and the hotel was clean.
Great views, amazing beds, spacious rooms, excellent free breakfast in the morning, nice staff, clean rooms, and one of the best locations in the downtown area. Excellent value for the price with short walks to anywhere in the downtown and along the bay, or if you don't want to walk it is a $4~ Uber to Gaslamp/downtown. Will stay again and would recommend to anyone looking to stay downtown!