The car, itself, was the best part. Pickup and drop off was a bit of an annoyance. When I search for rental cars via search engine such as Kayak, I expect it give me options that match my pickup/drop off locations. Economy Rent a Car is not at the Rental Car Facility; you need to get a Lyft/Uber to Economy. And, Economy’s drop off directions for where the key goes was poorly written and confusing.
I arrived after they closed, was unable to pick up my car, the reservation was then canceled without a refund. 100% frustration and anger. I will never, ever rent from them again. Will be attempting to get a refund via my credit card company.
Car was give to us dirty on the outside and full of scratches nicks and dents. There are many surprise fees Also as an airport rent-a-car it is not adjacent to the airport at all. No public bathrooms is insulting after you took a long trip. Never again
The process went smooth. Nice vehicle. Process to pick up care was a bit of a hassle as its location needs an uber to get to, and then you wait in a line. Same for going back. Plan accordingly.
When I landed, I called to pick up the rental car and was just told they had no cars left and that I needed to contact corporate to get a refund. The agent was very blunt and didn’t offer any real apology. I was left stranded with a 7 month old baby. We ended up having to pay $50 for a taxi to my hotel and the next morning got a rental car from enterprise costing us $280. My original reservation was meant to be $140 For the entire week. I will not risk booking a car again through Economy. I am now having to work with another agent from corporate for a refund and it has just been so much more work.
There was little to no information on how I should find Economy. When I called, the man tells me that 'you know that we don't have your car' and it would take an hour to get my car. How would I know? But if you don't have my car, then I'll take another car from the lot. So I travel to the lot after an Uber takes us to their lot. He meant to say 'we have no cars right now, no idea when we'll get any cars, you may be 2nd on the waitlist, so if any cars do become available, they will be distributed first come - first serve, and I'll be happy to give you your money back now so you can find a rental car for the weekend' instead.
