Pros: Great car, easy drop off, very clean and appreciated the strict mask protocol and social distancing inside facility
Cons: Long wait, under staffed for Labor Day weekend
Cons: There was only one lady on the counter to serve lots of customer.
Cons: I never received the car and my money was never refunded!
Cons: the service when picking it up very rude and late
Pros: Picking up the car was easy the staff at Payless was very nice the car was super clean ran very smooth I didn’t even want to give up the car that’s how nice it was. The drop off was easy. Definitely recommend Payless to anyone thinking of using them I know this will not be my last time using there services.
Cons: There could have been more staff working at the front desk when I went it was a long line outside with two people working the front desk there should be a line for people that is renting a car and for those that already rented and paid online instead of having to wait even though I paid online already other then that everything went smooth
Pros: There was a 2-hour line for the car pick-up (some people waited 3+) despite everyone in line having ordered online already. The line literally wrapped around the building. If you only have 2 people manning the counter, rent out fewer cars.
Pros: I loved the car. I had requested a compact car, was offered a larger vehicle for an uncharge and I declined. I was given a Kia Soul. I'm not sure if that is considered a compact car or not, but it was great.
Cons: There is lots that could be done better. 1) the directions find the rental car location that was provided was incorrect due to construction in the area and needs to be updated. 2) The agent was less than polite when she asked me if I wanted insurance and I told her that I already had some. 3) The signage in the rental car parking area is only painted on the ground, and there are no directional signs to assist in finding the area that you should be looking. 4) The agent sent me to the wrong car and when I was exiting the location, the gate attendant said 'this is the wrong car' but didn't do anything to solve the issue, leaving me to have to repark the car and find someone who could help me. 5) In the center console of the car was an empty water bottle and a used face mask—is this representative of the cover-19 safety measures Payless is upholding?
Pros: Nothing...EVERYTHING WAS HORRIBLE!
Cons: They shouldn’t say that they have a car for you but when you show up they tell you otherwise.
Pros: The pickup was a bit slow, but the drop-off was VERY simple and it was just myself and my daughter and we had 4 big bags and 2 carryons and the carts were right there and easy to do Air Train.
Cons: The check-in was messy for others in front of me, but we got our car VERY fast...
Cons: Line was down at the time. Waited for more than an hour for pick up and still has to line up for drop off. Rest room not clean. More staff to assist widen line is down and more frequent checking of cleanliness of the restroom.
Cons: lower cost for one way rental
Pros: The staff were friendly. The pricing is what turned the experience sour.
Cons: The prices are outrageous. $165 for the DAY? In the middle of COVID? This is why people are moving away from nyc in droves.
Full-size (Chevrolet Tahoe or similar) is the most frequently booked car hire type from Payless in New York.
Payless has 2 car hire locations in New York. Take a look at our Payless hire location map to find the best car hires near you.