Pros: We were issued a new car (had only 3 miles on it).
Cons: exterior cleanliness could have been better. For a new car, it only appeared to be "rinsed off". The car was rather dirty when I received it.
Cons: I had planned to take the vehicle out of Florida however I was informed when I arrived to pick up the car that I was not allowed to do that. I left without the vehicle and haven’t gotten a refund for the $325 that I was charged upfront! VERY UNHAPPY
Pros: Great customer service, representative accommodated my needs adequately. Great car & great customer service
Cons: The Oil Change light kept coming on
Pros: Staff were friendly and checkin/out was pretty quick. No line when I showed up to pick-up.
Cons: The car was dirty, cheetohs or some kind of crumbs on the driver's seat, the car smelled moldy, the windshield was not very clean or clear. Tried to use the windshield wipers and fluid but it was empty of fluid. When I did start driving through some rain the wipers left streaks and vivbility was poor; this was the most frustrating part of the rental. Poor condition of windshield and windshield wipers blades, windshield fluid container was empty, strong moldy smell and not well cleaned. Dont think I will go to Fox again.
Pros: Pick up/drop off were difficult and lengthy. We were initially given a car that had not been cleaned at all. At drop off, we were overcharged and told we would have to call to have it fixed.
Pros: Drop off was easy.
Cons: The rental process was a fiasco. Craziness in the trailer, the employees with each other, the employees with the customers... definitely not worth the $50 we saved by not renting with an established rental company. Car interior had definitely not been cleaned in a while! First and last time renting from FOX at Ft. Myers (RSW)!
Pros: Stuff was friendly
Cons: Car was very dirty, had bold tires. Extra fees making this overall not a great deal.
Pros: Worst staff ever. They were rude, unprofessional, and I will never deal with them EVER again!! BEWARE!!! AND STAY AWAY!!!
Cons: Everything, they didn’t do one thing right. Horrible employees
Pros: Friendly staff
Pros: Yes. People there were very polite.
Cons: All nice and easy
Pros: Drop off was fast
Cons: When we picked up our car it was not clean and the check engine light was on. I tried to talk to one of the employees and he looked like he didn’t care about it at all. Also paid for a up to 7 passenger SUV and when you put the 3rd row seating up there was no room for luggage,
Pros: One friendly staff member.
Cons: If I was informed that Fox Rentals was not at the airport. Had to take a shuttle which was poorly marked and there was not a schedule at the waiting shelter. I called them and was told there was a 30-minute wait for an operator. We tried the little phone in the waiting shelter and it did not link to Fox. Very frustrating.
Fox has 1 car hire location in Fort Myers. Take a look at our Fox hire location map to find the best car hires near you.
No (according to our data)