2.0
The clerk at the counter lied to Me saying there were no cars available when the lot was full. Then she rented me a car with an upgrade charge for the same size vehicle that I had already reserved and pre-paid for. She charge me an extra $47, there are no cars available unless I I get up charged for the same size vehicle!!! This employee took advantage of me because it was late night travel and no other rental choices.Reviewed 11 Aug 2026
review from![kayak]()
2.0
When I got to the airport to pick up my car rental, I was informed they had no vars. So 3 hrs, and traveled over 200 km to get there for, just to be told no carReviewed 6 Aug 2026
review from![kayak]()
2.0
The waiting time for pick up at Fox is unacceptable. Also, I was charged more than what was promised on WebsiteReviewed 29 Jul 2026
review from![kayak]()
2.0
Terrible !! They changed the original booked price, my rental time was supposed end before midnight at a different location but that location was closed so they charged me an extra day. They.have no customer service phone line, even in the event of anything happens during the rental , they have no customer service hotline at allReviewed 26 Jul 2026
review from![kayak]()
8.0
Overall a good experience. I recommend to all car rental companies STOP using Forever chemicals to clean the cars! I hate that my clothes smell from the chemical cleaners you use on the cars they are TOXIC! Just use VINEGAR it’s cheaper and safer.Reviewed 11 Jul 2026
review from![kayak]()
2.0
Bad experience, too much money for a depositReviewed 26 Jun 2026
review from![kayak]()
2.0
drop ofReviewed 24 Jun 2026
review from![kayak]()
2.0
Horrible experience Deceptive pricing Lost faith in Fox and KayakReviewed 17 Jun 2026
review from![kayak]()
10.0
Good rates and readily availableReviewed 15 Jun 2026
review from![kayak]()
2.0
Took over 1 hr and a half waiting in line to pick-up a car..booked a managers special compact..nothing special about a Nissan versa..Reviewed 7 Jun 2026
review from![kayak]()
2.0
Fox / Goldcar – Barcelona Airport | Do Not Book. Ever. ⭐ 0/5 I booked through Kayak, which is exactly why I am leaving this review here. Kayak users deserve to know what they are walking into before trusting this company with their travel plans. What happened I arrived at the Fox/Goldcar desk in Barcelona with a confirmed reservation. The agent immediately told me my car was unavailable, that it would take two hours, and that only larger vehicles were on offer at three to four times my original rate. I declined. I cancelled on the spot and made a new booking for the same vehicle category, listed as available on the platform at half the price she had been quoting me. I returned to the desk minutes later. The new agent claimed my reservation did not appear in the system. It did. A colleague confirmed it, but a note had already been entered internally instructing all staff to refuse me service. An employee had gone into the system and flagged my account for refusal simply because I would not overpay. What followed was two hours of manipulation. The quoted price jumped from 20 euros to 180 euros with no justification. Both agents spoke exclusively in Spanish between themselves, coordinating how to block me. When I walked out to the vehicle lot to find help, they abandoned their own desk, closed it, and physically followed me outside to make sure no colleague would assist me either. I left after two hours with no car. I booked elsewhere and had keys in hand within minutes. Why this matters for Kayak users When you book at a competitive rate through Kayak, you may be treated as an unwanted customer at the desk. These agents appeared to systematically target standard-rate bookings, pressuring clients into expensive upgrades or refusing service altogether. The price shown on Kayak is not the price they intend to honor. My documents were held for thirty minutes at the start while the agent pretended everything was fine. Then the refusals began. This was not confusion. This was a deliberate strategy, executed by two staff members working in coordination. Bottom line Do not book Fox or Goldcar through any platform, and especially not for Barcelona. The staff are dishonest, unprofessional, and organized in their refusal to serve clients who will not pay inflated prices. Zero out of five. The worst service experience of my life. Book anywhere else.Reviewed 6 Jun 2026
review from![kayak]()
2.0
They charged me $50 extra at the end when I returned the car. There was no mention of these added surcharges, when I rented the car from them.Reviewed 27 May 2026
review from![kayak]()
