6.0
The vehicle(Compact Car) I was originally assigned was being cleaned and was going to be 30 mins late as it was being cleaned. I was upgrade to another vehicle(SUV-Premium Gas) with scratches outside on on one of the seats. On check In the agent asked me about a particular scratch which the Check OUT agent acknowledged was there and took video of which made me upset.Reviewed 11 May 2026
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2.0
I had to extend my rental for 16 hours and they shafted me with a $150 dropoff fee plus a $50 change fee plus plus.. cost me almost as much as the week long rental. Disgusting. Completely unwilling to be flexible. Money gr ubbing company. Kayak was of no help. Using kayak effectively disables your ability to modify the reservation through the rental company, and kayak offers zero customer service on car rentals. Every time i tried to connect, call woukd regulary disconnect. Buyer beware of kayak and of foxReviewed 8 May 2026
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6.0
The security deposit was outrageous and the request for an International Drivers Licence should have pointed out in bold letters before signing the contract.Reviewed 7 May 2026
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10.0
Best car rental experience I've had. Fast and friendly. Hop on any big name shuttle to go to the new LAX car rental center.Reviewed 20 Apr 2026
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10.0
Couldn’t beat a one day rental for $22. Pick up was fairly easy although the guy in front of me in line took forever. Car was ready to go, clean, no cigarette smells or anything else that was obnoxious, full tank of gas. Return was just as easy and by the time I got in the shuttle, I had my receipt. Shuttle buses run every 20 minutes and the driver was a really nice guy and safely drove us back-and-forth. I’ve rented from this facility before and while it does take a little more time because you need to take a shuttle bus from the rental car center, you do save a lot more money.Reviewed 16 Apr 2026
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2.0
The car itself was fine, but we got bullied into adding additional insurance when we picked it up. We didn’t need additional coverage since we already had 2 types of insurance but the lady at the counter refused to give us the car misrepresenting local law. We’ve rented cars multiple times in California from various vendors and we never had to add additional insurance. Very disappointing that they drove up the price and made us pay more than planned.Reviewed 15 Apr 2026
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10.0
Customer service at the desk, was kind and helpful.Reviewed 12 Apr 2026
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4.0
This is just a very shady company. They are very untrustworthy. They never give you the vehicle you're promised and it's usually not in the same category. The check-in process is so long. I've used them twice and I will never use them again.Reviewed 20 Mar 2026
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2.0
First car they gave me had no washer fluid - then I stopped and filled it up and it still did not work. So , I drive from Hamilton back to the Toronto airport to get a “safe car” where I could clean the windshield. They gave me a different car and gave me the money for the useless fluid that had been out in the other car. So they gave me a different car the next day. Needless to say, this one also has issue. Shame on me for not checking the washer fluid on the second car - because Logan’s behold - the second car had the same issue as the first. Brutal. Also, I got pulled over in burlington by the police the other day as they claimed that the plate on the car was expired and not valid. Wtf? So when I get asked for the ownership - guess what?!? - no ownership paperwork in the car. Do you guys really do this full time? This operation seems pretty unprofessional. I mean - who gives out unsafe cars? Twice? And with zero compensation…. Especially after I called and asked for the manager to call me back after I found the second car was unsafe too - but no call back. The guy at the counter was nice. But I would not recommend this company at all. Frankly - I hope you follow up on this. Tim Simon (905)407-8082Reviewed 19 Mar 2026
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10.0
Excellent friendly service and very good and clean car.Reviewed 15 Mar 2026
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2.0
Bait and switch, the price was very cheap online, US$14 per day. I only needed the car overnight in between two flights. When I went to pick it up, they said all these additional things were mandatory and it would be 105€ plus a deposit. I just decided not to take the car, that price is crazy.Reviewed 25 Feb 2026
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10.0
Front desk ladies were all super sweet and friendly and seemed genuinely happyReviewed 20 Feb 2026
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