Pros: The car was nice
Cons: The customer service was horrible
Pros: They never picked me up at the airport or answered their phone
Cons: The sales representative was very misleading and continuously trying to up sell products . After we received our final invoice via email, there was a $67 charge for adding an extra driver . We were never informed about this charge . The representative simply said , maybe you should have your wife’s drivers license on file in case she wants to drive . We agreed and provided it not knowing there was a charge.
Pros: Staff friendly drop off easy
Cons: More people at desk
Cons: I called the number to be picked up and no one ever called me back. I never did get a rental car
Pros: No comment. A car was not received so I did not return a car here.
Wait time for pickup from airport and to pick up car was long
Pros: Wait time for a shuttle from the airport to car lot was quite long. We waited nearly 20 minutes. They claimed to have 2 vans running back and forth, yet in that time we didn’t see another van at all. One of the downfalls of waiting so long was that then there was a full van of people also renting cars. There was only 1 guy manning the car rentals. So everyone had to wait. It takes about 5-10 minutes per person to complete the car rental process. So you can imagine how long we waited to finally get on the road and headed towards the beach. Once we finally reached the counter and got through the process we were given a free upgrade as a complimentary birthday gift from the gentleman to myself. Car was brand new and was very nice. Overall, for the price of the rental compared with all of the choices, I will most likely give EZ rental another try next time I’m in Florida.
Cons: The wait time for the shuttle and to get through the process of checking out cars with only one staff member working.
Cons: Wait time for van. Didn’t answer phone.
needed to change pick up time and no one would answer or return calls.
Cons: could not get ahold of anyone to change pick up time, would not hold car after my flight was canceled
Cons: Contract was not clear, signed screen, not paper.
manager was not willing to discuss
no process for returns, just leave the car, no receipt, etc..
OFF site location
Pros: New vehicle
Drop off process was easy
Good shuttle guys
Cons: Rented a SUV and got a minivan instead Got charged more taxes, $50 on top of the taxes charged from kayak purchase. When I asked the guy I checked in with how his night is, his response was, I’m here...
Not worth it!
Pros: flying into RSW, the rental is off site, whereas the major rental brands are on site. Also it had us signed up for a manual transmission. The shuttle took 40 minutes to come. They would not answer the phone. We forfeited our fee and quickly made a reservation with enterprise.
Cons: Shuttle, customer service
E-Z Rent-A-Car has 1 car hire location in Fort Myers. Take a look at our E-Z Rent-A-Car hire location map to find the best car hires near you.
No (according to our data)