Cons: We needed to shorten our rental from 7 days to 4 because of Coronavirus. We called 2 days before returning; the man told my husband they had no record of our rental!!! He tried again the next day and was told he couldn't change it; we should deal with it at the return. At the return, they told us we will have to call customer service, they cannot make changes like that. Of course customer service is telling us we should have dealt with it at the return!!! Is this the only company not working with customers during this unforeseen national crisis??!
Pros: Location was in an area that was not safe. The actual rental company was in a run down empty building dual purpose of moving trucks and materials. One person working and she was incredibly rude and snarky when I asked her questions about rental. I reserved a full size sedan and was offered a mini van.
Cons: Take them off your search results.
Pros: Office was easy to find and clean, staff was professional.
Cons: Car had high miles for a rental, had plenty of scratches, front plastic air dam scraped the ground on turns and bumps. Car was not washed or cleaned inside.
Pros: easy and economical
Pros: I liked the price of renting.
Cons: Gas tank wasn't full. When I dropped car off the employees were inattentive and awkward. When I picked the car up, the gentleman assisting me said, "I think it's that car, but just walk around until you find it." It wasn't that car...and I proceeded to walk around for 10 mins. Dirty car.
Cons: Shuttle never came 20 minutes before they closed. Never got the Payless car. Rented from Avis instead.
Pros: ARRIVED LATE IN THE EVENING AND, AS NO ECONOMY CARS WERE AVAILABLE, UPGRADED ME TO SUV. NICE. EXCELLENT, FRIENDLY CUSTOMER SERVICE AT NATIONAL CAR RENTAL AT RSW TOO.
Cons: all good
Pros: The people were very good from drivers to desk people.
Pros: Very good service and helpful!!
Hours of shuttle not convenient
Pros: Efficient, courteous service
Cons: Difficult to change reservation to add an additional day. Also the shuttle to the airport did not start running until 7am and we had a 6am flight. Not good.
Pros: The prices! and great customer service!
Cons: Return location was very difficult to find. Lack of signs regarding drop-off location. Car was dirty when picked up. Staff at drop-off location didn't care about the lack of signs.
Payless has 2 car hire locations in Fort Myers. Take a look at our Payless hire location map to find the best car hires near you.
No (according to our data)